The staff were really friendly and very accommodating. There was a slight delay on our departure though…
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Services are the best"
Pro: "Very organized flight , staff , etc"
Pro: "Crew was awesome"
Contra: "Food quality need to improved"
Pro: "Very attentive and efficient"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "Leg room and cleanlness. Polite crew members"
Contra: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pro: "Friendly and beautiful crew (specially one air hostess) lol"
Contra: "too long flight"
Pro: "food ok, economy seats not too bad"
Contra: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pro: "The crew were very friendly"
Contra: "I was made to gate check my hand luggage."
Pro: "Food was quite good along with service"
Contra: "No entertainment or tv monitors - 6 hours of no movies!!!"
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pro: "The crew were very friendly and helpful."
Contra: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pro: "Nice menue, friendly staff, very comfortable seats"
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Contra: "Did not make this flight."
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Contra: "Seat to LA was broken"
Contra: "Flight was delayed for 4 hrs"
Pro: "Great service. Courteous staff"
Contra: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Pro: "Excellent flight , seats, food"
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Friendly staff. Good food."
Contra: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pro: "Staff were professional, food was good and seats were comfortable."
Pro: "The crew on my side of the cabin was very good."
Contra: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Contra: "The trays of water could come around more frequently"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pro: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Contra: "in flight entertainment interface can be improved to be more user friendly."
Pro: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Contra: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Contra: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Contra: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pro: "Everyone on board was pleasantly and helpful and that goes a long way."
Contra: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Contra: "not friendly staff delayed and no help. cost me so much did not get anything"
Pro: "Very friendly flight staff."
Pro: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Contra: "Be more clear when explaining charges and fees including taxes"
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Contra: "The food was not as usual."
Pro: "Great and friendly crew"
Contra: "In-flight system had some problems and seats seemed a bit uncomfortable"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "tout est à revoir !"
Pro: "Nice and attentive crew."
Contra: "Seats not comfortable in premier economy."
Contra: "Thé qualité officielle the images"
Pro: "The entertainment options were great."
Contra: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pro: "crew great comfortable"
Pro: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pro: "The cue lines per zone are the most brilliant idea!"
Contra: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pro: "Great seat. Comfortable. Quick boarding."
Contra: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Contra: "Better in flight entertainment"
Contra: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pro: "Crew was very nice and the food was excellent."
Pro: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Contra: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pro: "Crew was nice, too short of a flight to figure out more"
Contra: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Contra: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pro: "The service was very professional."
Contra: "Everything went well."
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "What’s not to like!"
Contra: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pro: "The food, the service and everything else is fine, quite good."
Contra: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pro: "Boarding & crew (inc ground staff & check-in) all good."
Contra: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Contra: "Some toilet facilities out of order and some slow service"
Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pro: "Crew very professional and nice food Boarding process well organized"
Contra: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pro: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Contra: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pro: "Crew was welcoming"
Contra: "Space between the seats was too small."
Pro: "Very old plane with very poor screens where images was horrible"
Pro: "Crew was great."
Contra: "Food could be a bit better. White bread is unhealthy."
Contra: "Clean. Courtesy of staff on plane."
Pro: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Contra: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pro: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Contra: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Contra: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pro: "Boarding sevece was very nice and helpful Thanks so much"
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Contra: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Contra: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"