Pro: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Contra: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pro: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Contra: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pro: "The service was excellent"
Contra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Seats are spacious even for economy class."
Contra: "No complain . It’s singapore airlines"
Pro: "Staff was great as usual"
Contra: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pro: "Yes and yes"
Contra: "Not sure because I have never had a better experience."
Pro: "The crew was terrific. Always smiling and helpful."
Contra: "If you need more space economy is a tight fit. It would be better to upgrade."
Pro: "Service was excellent!"
Pro: "Great crew and cabin!"
Contra: "Meals were just ok"
Pro: "The service is exceptional!"
Pro: "Five Star Singapore Service on board the aircraft."
Pro: "Singapore airline is amazing, great service and quality entertainment."
Pro: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Contra: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pro: "The lunch and dinner menu was excellent"
Contra: "more bathrooms."
Contra: "the food was mediocre at best - had to ask for water couple of times"
Pro: "Boarding was good and the flight time was shorter than expected."
Contra: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Contra: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pro: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Contra: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pro: "ending meal was very late like an hour or less before landing"
Contra: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pro: "Comfy chairs and good food on Singapore Airlines."
Contra: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pro: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Contra: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pro: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Pro: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pro: "The friendliness of the staff, the food and overall the experience."
Contra: "That our bags weren't check in all the way to SEA"
Pro: "The food is good. The service is excellent, always smiling and attentive."
Contra: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Contra: "Need to be able to upgrade with Krisflyer Miles"
Pro: "The crew was very kind and helpful."
Contra: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pro: "The seat comes with foot rest attached to the front seat."
Contra: "I asked for decaf coffee and the attendant totally forgot about my request."
Pro: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pro: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pro: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pro: "Great service, great experience."
Contra: "I liked it all."
Pro: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Contra: "Food was meh. Above average, but still not amazing."
Contra: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Pro: "Overall very good."
Contra: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pro: "Great food, friendly staff, on time... what else do you need?"
Pro: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pro: "Great food and fantastic service"
Contra: "Needs more legroom"
Pro: "Amazing crew, great service. Really good food"
Pro: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Contra: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Pro: "Comfortable seats."
Contra: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pro: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pro: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Contra: "Not one complaint"
Pro: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Contra: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
Pro: "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
Pro: "No baggage charge for surfboards"
Pro: "Very pleasant, staff was always smiling and eager to help."
Service was good, however they missed to ask me for the main meal twice. Also I wish they provide packaged water bottle in small size to keep us hydrated during flight
Contra: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Contra: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pro: "On time. Efficient. Great crew."
Contra: "The sandwiches on the quick hop between abidjan and accra aren't that great."
Contra: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Pro: "Crew was kind, attentive, funny, and engaging. The best."
Contra: "A warning about landing in Dubai, and being put on a bus to the terminal"
Contra: "Keep employees have to give excellent service & smiles to passengers"
Pro: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pro: "Best of the nest"
Pro: "Wish there were more leg room"
Pro: "Was ok"
Contra: "Water bottle to all the passengers."
Contra: "Co passenger is rude or showed attitude"
Pro: "Leg room and friendly staff"
Contra: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pro: "Comfortable seating"
Contra: "No problems"
Pro: "Emirates deserves its reputation for providing an overall enjoyable experience"
Contra: "New Jersey airport is seriously lacking in functioning systems"
Contra: "food and long layover"
Contra: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pro: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Contra: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Pro: "This flight was shorter so didn't have any problem and there were veggie options for food."
Contra: "That I was again stuck in the middle seat after requesting an aisle."
Pro: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Contra: "The food was average"
Pro: "Entertainment offer was great. Live channels, talks, movies, etc..."
Contra: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pro: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Contra: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Pro: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Contra: "I just wish there was a snack in the middle of the service."
Contra: "Kitch design, fat people should not be allocated middle section seats"
Pro: "Good entertainment"
Contra: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Pro: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Contra: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Contra: "Better comfort with Airbus 380 but food remains a concern"
Pro: "A380 is spacious"
Contra: "my seat (head) was broken"
Pro: "Very pleasant crew, good food and an easy layover."
Contra: "No negative feedback."
Pro: "The seats."
Contra: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Contra: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Pro: "I always see the best experience with emirates"
Pro: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Contra: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Contra: "Crew hospitality-not attentive as usual. We tried to upgrade (by paying and not using miles) and the staff at the check-in said we cannot as the flight was not full. Surprised by the explanation."
Pro: "It was very comfortable for a 14 hour flight."
Contra: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Pro: "The staff was very friendly"
Contra: "food choices and entertainment options could be better"
Pro: "Entertainment and flight information was very good.Service also very good."
Pro: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Contra: "No free seat selection available anymore until checkin."
Pro: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Contra: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Pro: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Pro: "Overall good flight and experience. Service defines EK from others."
Contra: "Boarding a bit disorganized and seats are very cramped up."
Pro: "Crew couldn't have been friendlier!!"
Pro: "Nothing !"
Contra: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Pro: "The flight was clean and well maintained"
Contra: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Pro: "The Emirates flight was great. Everything was efficient. Crews were extremely nice and helpful. In flight entertainment was great."
Contra: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
Food gave us for my wife tofu for vegetarian not everyone eat that food. I gave my meal to her. I picked food non-vegetarian and wife picked vegetarian, we both got vegetarian sandwiches. Food service bad.
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Services are the best"
Pro: "Very organized flight , staff , etc"
Pro: "Crew was awesome"
Contra: "Food quality need to improved"
Pro: "Very attentive and efficient"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The service as usual on Qatar is excellent"
Contra: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "Leg room and cleanlness. Polite crew members"
Contra: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pro: "Friendly and beautiful crew (specially one air hostess) lol"
Contra: "too long flight"
Pro: "food ok, economy seats not too bad"
Contra: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Pro: "The crew were very friendly"
Contra: "I was made to gate check my hand luggage."
Pro: "Food was quite good along with service"
Contra: "No entertainment or tv monitors - 6 hours of no movies!!!"
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pro: "The crew were very friendly and helpful."
Contra: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pro: "Nice menue, friendly staff, very comfortable seats"
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Contra: "Did not make this flight."
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Contra: "Seat to LA was broken"
Contra: "Flight was delayed for 4 hrs"
Pro: "Great service. Courteous staff"
Contra: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Pro: "Excellent flight , seats, food"
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Friendly staff. Good food."
Contra: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pro: "Staff were professional, food was good and seats were comfortable."
Pro: "The crew on my side of the cabin was very good."
Contra: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Contra: "The trays of water could come around more frequently"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pro: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Contra: "in flight entertainment interface can be improved to be more user friendly."
Pro: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Contra: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Contra: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Contra: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pro: "Everyone on board was pleasantly and helpful and that goes a long way."
Contra: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Contra: "not friendly staff delayed and no help. cost me so much did not get anything"
Pro: "Very friendly flight staff."
Pro: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Contra: "Be more clear when explaining charges and fees including taxes"
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Food was good, crew was really helpful"
Pro: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Contra: "We were late, no TV screens, bad food and I can go on and on"
Pro: "The food"
Contra: "Boarding process. Waiting gate was small for the plane we were using"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Maby beter orhanisarion to printimg thicket fot baggess"
Contra: "No usb chargers on plane"
Contra: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"
Pro: "Really good food, good movies, overall nice feel."
Contra: "Chairs are a bit tightly packed, but not too bad."
Contra: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Pro: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Contra: "The website needs work. See above."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "customer service needs upgrading"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Entertainment , food, personal,"
Contra: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
Pro: "The food was ok."
Contra: "I lost my suitcase or had it stolen!"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "It was too warm and the seats had very little legroom"
Contra: "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"
Pro: "Clean plane; timely; good food"
Contra: "Not a lot of leg room. Out of all the international flights I’ve been on, it has the least leg room."
Contra: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Pro: "Best food ever on plane"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "Sears to close too tight"
Contra: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Contra: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Pro: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Contra: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Pro: "It was a full plain but overall ok I will take this flight again"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Contra: "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
Pro: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Contra: "TV screen very far from the seat and could only interact with it via the remote control."
Pro: "Short but comfortable and pleasant flight."
Contra: "The food wasnt good .."
Contra: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."
Pro: "Very good food"
Contra: "Seats are a bit crowded, especially when declined"
Pro: "The best flight ever!"
Pro: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Contra: "Nothing. Just wish the flight wasn't 13 hours"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Checkin and time"
Contra: "Food was meh."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Space, seats, movies."
Contra: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Pro: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Contra: "No food for vegetarians."
Contra: "Flight was delayed"
Pro: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contra: "For business class the food could be improved."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "Totally chaos and personal unprofessional and with very poor behavior."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."
Pro: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Contra: "No access to usb power outlets."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "It didn't happen"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Boarding, seat and crew"
Contra: "Movies selection and audio offers"
Contra: "Didn't happen yet."
Pro: "Seat comfort, service excellence"
Contra: "Quite outdated movies on entertainment system"
Pro: "Very professional crew !!"
Contra: "Nothing to write ."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "The boarding was fast and efficient, and the entertainment system was modern."
Contra: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Crew was good"
Contra: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "Very friendly staff!"
Contra: "Monitor was very slow and at some moments not working at all (even after restart)"
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Contra: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Pro: "The plan and crew were great"
Contra: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."