Emirates now started with popup adds in ICE for duty free discount which is very annoying
I was assaulted by another passenger in the flight..the crew didn’t help me at all..and on top of tht they canceled my ticket..and didn’t refund my ticket as well..I reported kayak abt the incident..they kept playing games for 20 days..telling me they applied for refund but nvr issued any refund until I disputed the charges with my credit card company..after tht they were offering me tiny refund tht would not cover my ticket..kept me d run around..zero customer service..bunch of liers..I’m a repeat customer with kayak n I was still treated like shit..I’m so disappointed n pissed of with kayak..I will recommend all my friends n family to not trust kayak..the customer service guy who dealt with my situation..his name is Baldwin..this stupid guy needs to be fired..he don’t knw wat he is doing..total idiot..
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Pro: "Flight duration, lay over and timings were convenient for us."
Contra: "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"
Pro: "The crew in this sector is ALWAYS rude, and the food is substandard."
Contra: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pro: "The crew was helpful. Flights were on time."
Contra: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
Pro: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Contra: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Pro: "Amazing flight and service. Would fly Emirates all the time if I could."
Pro: "Crew was good. Food was good."
Contra: "Time to board delayed. Delayed landing. The passengers bus in airport got malfunctioned which caused more delay to board on flight."
Contra: "food was average"
Contra: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pro: "The flight was on time and the crew was nice."
Contra: "The entertainment options and food were outdated and very much unpleasant."
Pro: "On time boarding . Crew was helpful"
Contra: "Food was not satisfactory"
Contra: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pro: "All good"
Contra: "All good"
Pro: "The food and the entertainment was great! Very comfortable seats."
Contra: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Pro: "Flight departure on time and good food service"
Contra: "Did not like the fact that I was not able to upgrade"
Pro: "Service, atmosphere"
Pro: "Good facilities, food and entertaniment. Seat comfort not so good."
Pro: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pro: "Was overbooked from start -"
Pro: "Love it"
Contra: "It was amazing."
Pro: "They were able to give me some medicine for my stomach ache and were so kind."
Contra: "Nothing that I can say..."
Pro: "Pleasant n Polite crew, good service"
Contra: "No Leg room Bad food Delayed flight"
Pro: "I love business class the best"
Contra: "There was a minor issue with bus availability at DXB once we landed. Other than that, the flight was excellent."
Contra: "Delays Always frustrating"
Pro: "Better food Meals were bland"
Pro: "Everything i mean whats there not to like ?"
Contra: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Pro: "I enjoyed excellent service of this airline"
Pro: "In my way to Dubai, I asked the gentleman not to put me in the middle, when I get in found myself in a middle row middle seat. Food choices chicken, steak, and stuffed zucchini all are nasty. Also, I was told that business class luggage comes out first that wasn't true on both leg of the trip. Also, I wasn't told that I have a lounge to hang out until the boarding time. In my way back it was same exact food menu service is mediocre at best very demanding flight attendants. Also the luggage came out towards the end . I told my friend I travelled with that this would be my last time to use Emirates airline"
Contra: "The flight being on time"
Contra: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
Contra: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
Pro: "Their entertainment system, meals and aircraft cleanliness"
Pro: "Live the overall ecperience"
Pro: "Overall the service and food was nice."
Contra: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Contra: "Handling Flight delays Management"
Pro: "seats reclined nice, movie selection great"
Contra: "i didn't care for the manner in which you are charged for baggage fees"
Contra: "There was no wheelchair available at Dubai airport."
Pro: "Everything was perfect"
Pro: "In Flight Service and Guest Care for Wheel chair assistance"
Check the experiencing staff for gov staff may be more better...???
I’m not sure why I was only allowed one suitcase per passenger on the way to Karachi Pakistan. On the way back they allowed me to have two suitcase per passenger. This cause me a lot of issues because I was planning to take some valuables for my parents and I was not able to because I was only allowed one suitcase per person. They should allow tooth suitcase on each way. Also I have to purchase suitcase in a different country than my original destination
Very good crew and service . Can improve on seating space
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Never let me on flight bc of Covid requiremrnts
Seats weren’t clean. Screens need to wiped correctly.
Pro: "Nothing was good as they cancelled the flight and ruined the trip"
Contra: "A solid schedule would be nice but they cancelled the flight"
Pro: "Comfortable cabin atmosphere"
Contra: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Contra: "Needs more improvement"
Pro: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Pro: "Every things was great ."
Contra: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pro: "Entertainment and food is always great with Qatar!"
Contra: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Boarding, restroom,"
Pro: "Seats were comfortable but space was narrow"
Contra: "Please give space between front and back seats"
Contra: "Internet connection from Doha wasn't there,"
Contra: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Pro: "nice crew, great service"
Pro: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Contra: "stock the fridge"
Pro: "The Crew were excellent, friendly, professional and attentative."
Contra: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Pro: "Seats are very comfortable, easy boarding, good crew"
Contra: "Food - I wish you have healthy options"
Contra: "better food"
Pro: "Helpful,courteous and efficient"
Contra: "Wifi was hard to connect"
Pro: "Food was good"
Contra: "The flight took off late more than an hour"
Pro: "The food"
Contra: "No tv monitors or any entertainment"
Pro: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Contra: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Contra: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Pro: "Helpful Qatar Airways passenger assistant at check-in."
Contra: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Pro: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Contra: "Additional toilet may be considered"
Contra: "Food and service and crew"
Pro: "Flight schedule in time."
Pro: "Crew were great and sincere"
Contra: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Pro: "very courteous flight crew"
Pro: "Thanks for good service"
Contra: "Everything was good service food entertainment"
Contra: "Everything was disappointing"
Pro: "All of it was great!"
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Leg space seat near the emergency exist. Courteous staff"
Contra: "Food quality could be better"
Pro: "Good flight"
Contra: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pro: "Quality food and hospitality"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional."
Pro: "The crew was friendly"
Contra: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pro: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Contra: "Attention to special needs"
Overall good with excellent food.
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "No social distancing, very bad"
Contra: "Need better food"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Baby crying very very tight dear space"
Pro: "Staff was good"
Contra: "6 hrs delays"
Pro: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Contra: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Contra: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Pro: "Lounge in istanbul is probably the best I have ever experienced worldwide"
Contra: "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"
Pro: "almost nothing."
Contra: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "I had a seat in the front row of the economy section so I had a lot of leg room. They kept the toilets maintained (cleanliness, supplies) throughout the flight."
Contra: "It was a 10hr flight and we were fed only twice... full meals at the top & bottom of the flight. There were no snacks or drink service in-between... a 6hr stretch. I fly a lot internationally and that was quite unusual and unwelcome. They also ran out of food"
Pro: "Food and drinks"
Contra: "Business class seats can be a bit wider"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Comfortable seats and friendly crew"
Contra: "Food could be better esp snacks"
Pro: "Timeliness. Orderly boarding"
Contra: "Entertainment. Remote didn't work. Touch screen was painful to use."
Pro: "Friendly crew, entertainment system"
Contra: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Pro: "Crew is polite and professional."
Contra: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Pro: "Timely departure and arrival. Excellent landing. Helpful crew."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Contra: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."
Pro: "The ticket was a good price with good service"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "I liked the food and the crew and the entertainment."
Contra: "I didn't like the trip two hours late."
Pro: "Sadly, nothing."
Contra: "Service Attitude of staff at Istanbul airport, no one wants to help Delays No options if a flight is missed Wrong information Visa machines at airport don't work"
Pro: "Movies on board"
Contra: "It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO."
Contra: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Contra: "Canceled flight"
Pro: "Everything was great, on time and safe. I love flying Turkish Airlines."
Pro: "The best flight ever!"
Pro: "Good service"
Contra: "They need better movies and music"
Pro: "Love this airline!!"
Pro: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "The food , the drinks were not cold"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "that we got to check in 2 bags"
Contra: "-lost one of my bags"
Pro: "Food and service"
Contra: "comfort seat, and narrowness"
Pro: "It was nice to receive a meal on such a short flight."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Over 3 hours of delay without any assistance from klm
They canceled our flights but the flight went on anyway.
Pro: "I liked how generous they were with food and drinks"
Contra: "Free WiFi could have made the flight a lot better"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "The crews were pretty great!"
Contra: "The regulating of the temperature."
Pro: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contra: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Contra: "Not being to help on the ground in Copenhagen with delta issues"
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "Just as I expected. And I made my last connection easily."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contra: "The earphones could have worked!"
Contra: "not really"
Pro: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Contra: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pro: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pro: "Flight duration"
Contra: "Very stingy with the drinks Cramped seats"
Contra: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "I slept pretty much the whole time"
Contra: "Flight was cancelled."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "Comfortable seats. Warm plane with happy staff."
Contra: "Maybe a second sandwich option for food, not everyone likes cheese."
Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Contra: "Tiny old cramped plane."
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pro: "Good efficient flight crew friendly and helpful"
Pro: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contra: "The food was okay, not that great."
Contra: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Contra: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pro: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Contra: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Crew service"
Contra: "Flight delayed."
Pro: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Contra: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pro: "Excellent service and comfortable flight"
Contra: "Flight delay roughly an hour"
Contra: "seats on Jet air flight are very uncomfortable"
Pro: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Contra: "They didn't give any napkins out with the food which was weird."
Pro: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Pro: "Checkin and crew were super helpful"
Contra: "Entertainment options"
Pro: "It flew and landed fine"
Contra: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Contra: "Reduce the fare"
Pro: "better and more food"
Contra: "emirates saves up on food and snacks, etihad is much better in that sense"
Pro: "Nice crew."
Contra: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Contra: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"
Pro: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Contra: "Nothing really."
Pro: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Contra: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Contra: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Pro: "Very pleasant crew"
Contra: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Contra: "I'll never ever be involved with Kayak, FlyDubai, and that pathetic Flight Network again. In thirty-two years of international travel to 80+ countries, I have never dealt with such nonsense. Thanks to all for ruining my holiday"
Pro: "Nothing much. Flight was delayed and no apology was given."
Contra: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Contra: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Contra: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Pro: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Contra: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Pro: "We did not crash."
Contra: "Seats, no leg room. Everything cost money, from a bottle of water to the entertainment."
Pro: "Nothing to mention here."
Contra: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Contra: "the check in and boarding took almost 2 hours of waiting in line... the flight itself, you had to pay for everything including water... nothing was included... and it was an extremely rough flight... I thought the pilot was going to crash twice once when we started our decent and once when we landed"
Pro: "relatively clean"
Contra: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Contra: "12 hours waiting in the airport without any reason! At the end they told us that they had no crew ready!!! During this waiting period they issued coupons for 1 toast bread with cheese and 1 soft drink !! To redeem the coupon was very humiliating !!! They did even appologize !! On the plane the crew was very rude, after all this wait an old lady wanted to change her seat for more leg room, they forbid her and asked her to pay for it , when she got upset they threatened her to drop her off the flight in a very rude way.... i will never go with flydubai again."
Pro: "The pilot did his best to save me time but in vain. Plane was not as contested , more leg room. Good planes."
Contra: "No refreshments. No television."
Contra: "This airline was terrible. They treat customers with no respect. It was uncomfortable, dirty and service was poor. They came once with the cart and charged even for water on a 4 hour flight. The expensive sandwich was old and stale. Entertainment system didn't work. I would avoid this airline at all cost."
Contra: "It took too long to board"
Contra: "The price and the service"
Pro: "We are arived safe"
Contra: "The attitude of the crew it was bad and the comportment very ignorant"
Pro: "everything went fine"
Contra: "food should be included"
Contra: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pro: "On time, good staff, easy checkin process, great value for money"
Contra: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Contra: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Pro: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
Pro: "offers transit areas"
Contra: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Contra: "The best service"
Pro: "I got to my destination safely and on time"
Contra: "No air conditioning made for a very warm flight, no drinks or food, no entertainment"
Pro: "On offers their rates are good."
Contra: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Contra: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pro: "see above"
Contra: "see above"
Pro: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Contra: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Pro: "Absolutely nothing,"
Contra: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
Pro: "Keep it that way"
Contra: "I would like to see keep the way your now all the time thanks much"
Pro: "I got to my destination on time."
Contra: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Pro: "Comfort, professionalism, food"
Contra: "While passengers were clearly notified about new lap top/ tablet ban, many passengers appeared to disregard and still showed up with these items as carry on in Dubai? All the boxing and shrink wrapping apparently caused a 1.5 hour boarding delay, which isn"t fair to those who follow instructions. Even the pilot blamed American government? Why can"t people listen.? This rule was well publicized in media."
Pro: "Cheap flight"
Contra: "Very uncomfortable"
Contra: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."