Fine Emirates service, everything you'd expect. Good food and drink, good service, good entertainment. Not the worst seats, for economy class. Only real problem was the lack of mask enforcement. Probably about 5% of passengers didn't bother, and the crew didn't do anything to ask them.
Contra: "All good"
Pro: "Crew was very good and helped whenever it was needed"
Pro: "The crew was amazing"
Contra: "Nothing, absolutely loved it"
Contra: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Pro: "The Cabin Crew is pleasant when you are boarding the plane"
Contra: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Contra: "The boarding could have been better."
Pro: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Contra: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Pro: "Almost everything"
Contra: "The food choice"
Pro: "ICE is amazing, excellent food also in economy, comfortable seats."
Contra: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pro: "The seats with enough legs room"
Contra: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Pro: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Contra: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pro: "Comfortable overall, not much turbulance"
Contra: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Pro: "Smooth flight"
Contra: "The food"
Pro: "Need a little more leg room. Staff made sure the toilets were clean."
Contra: "No footrest."
Pro: "Staff is very good. Always smile on face."
Pro: "Excellent new plane good food friendly staff excellent entertainment"
Contra: "Staff not bring drinks regularly enough"
Contra: "service, staff. had night mare"
Pro: "Loved every moment!"
Pro: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Contra: "Inflight entertainment is a little stale. More recent movies would be great."
Contra: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Pro: "Great staff from checkin to service On board"
Contra: "Food - wine poor too"
Contra: "Not a single thing. Emirates is terrific!"
Pro: "Food was better than Iberia or Delta. Staff greeting friendly."
Contra: "Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers.""
Pro: "I liked watching movies and drinking wine and the food was decent."
Contra: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Pro: "You have an outstanding staff: friendly, accommodating, and professional. Clean and comfortable planes."
Pro: "First time flying in double decker plon"
Contra: "I would have been happy to receive points for travel on star alliance"
Pro: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Contra: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Pro: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Contra: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pro: "The crew was bery rude and not helpful at all. Worst airline we have ever used"
Pro: "Liked the entertainment."
Contra: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Pro: "First class service in economy."
Contra: "The head phone jacks in the arm rests need to. E replaced. I had to frequently jiggle it to get good sound."
Pro: "A380 is really comfortable even in economy and choice for entertainment is great"
Contra: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Pro: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Contra: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Pro: "Crew v good"
Contra: "Food .. Fish undercooked ... Aircraft bit dated"
Pro: "Boarding announcements somewhat vague - not repeated often enough"
Pro: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."
Contra: "The crew wasn't very responsive"
Pro: "They got us there safely"
Contra: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Pro: "Food and staff's courtesy."
Contra: "Lot of rush at transit point."
Pro: "I like the food"
Contra: "I don't like the rule of luggage"
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pro: "Feel like reacist Company"
Contra: "I didnt like the treatment of the crew."
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pro: "The crew was astounding"
Pro: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Contra: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Seats were too close together."
Pro: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pro: "Everything! The service was exceptional!"
Pro: "Great newer plane, great service!"
Pro: "Crew was ok and servicial"
Contra: "Food and reception at door of boarding"
Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."
Pro: "The crew was amazing and extremely helpful!"
Contra: "The food could have been better"
Pro: "Crew very professional"
Contra: "Boarding was a little confusing"
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pro: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Contra: "Everything very good"
Pro: "Crew was amazing. Service and food was good."
Contra: "Random TSA check was not needed at the end when boarding."
Pro: "The cue lines per zone are a brilliant idea!"
Pro: "The crew was friendly!"
Contra: "Once again no vegetarian options."
Pro: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pro: "Very little"
Contra: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pro: "On time, staff was nice."
Contra: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pro: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pro: "Over all everything was great, except the bags check in"
Contra: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pro: "Just a routine flight but done with perfect execution."
Pro: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contra: "Le capitain et l’aterrisage"
Pro: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Contra: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Contra: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pro: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Contra: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pro: "Modern aircraft with power, big screens etc"
Contra: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pro: "The staff was very nice and friendly"
Contra: "One hour delay without any information on embarking and another hour in the plane before departure"
Contra: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Pro: "Plus seat was good. On board crew was nice."
Contra: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pro: "Everything was very prefect and would love to fly again."
Pro: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Contra: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Contra: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pro: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pro: "Crew very professional and nice food Boarding process well organized"
Contra: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Amazing service, seat and FOOD"
Pro: "Kind, courteous, attentive crew. Smooth flight."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Pro: "the crew was nice"
Contra: "They lie to you when they tell you that your luggage in included and you end paying $250 more. Now they only give you one meal in 9 hours and the prices keep going up. Find another company and another flight searcher."
Contra: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pro: "Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges."
Contra: "Food was okay. Small portions"
Contra: "Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow"
Pro: "Nothing and already didn’t have muy baggage"
Pro: "The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country"
Pro: "Overall plane stability"
Contra: "No delays, better food, updated plane"
Pro: "Lost bag was delivered all the way to Chesapeake VA."
Contra: "We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online."
Contra: "The food it wasnt good"
Pro: "Everything as expected!"
Contra: "Had to pay for food. not a single chip :("
Pro: "The crew and service, the overall flight was good."
Contra: "The waiting time, boarding,"
Contra: "The boarding is very bad, you can not board 400 people in 15 minutes, the result will be, you will arrive one hour late! Also, Why the crew wear gloves when pick up left overs but not when serving the food? Really the crew training, it is very poor to sat the least. Arlindo."
Contra: "No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!"
Pro: "Nice Flight, and Service"
Contra: "Food can be better and the AC was not so cold."
Pro: "The plane was very empty so i was able to spread"
Contra: "Food was bad for a 9 hr Flight"
Pro: "I got to my destination safely."
Contra: "My plane took off 45 minutes late and no one told the passengers (in English at least) why we were leaving so late (and I still don't know). After about 20 minutes of waiting for takeoff, I pressed the button to ask a flight attendant why we were leaving so late but no one would come up to me, so I had to flag a flight attendant down when she walked by and she only stayed long enough for me to ask her when we were leaving. I also wanted to buy a snack on the plane and the same flight attendant who had answered my question before snapped at me about using a credit card when I accidentally gave her my debit card. Normally, I'm not one to complain about these types of things and this situation definitely could have been much worse, but I think it's important that any delays are communicated to passengers."
Pro: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Contra: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Pro: "Everything was good."
Pro: "I couldn’t have wished for a smoother flight for both ‘legs’."
Contra: "Again, the entertainment offering could be better for the translatantic flight."
Pro: "From the checking to the security check point to the new plains, spacious bathroom, outstanding service in the air. It was nice to travel comfortable with space between seats and for the first time I ate my food in an airplane!"
Contra: "I can't think of anything.."
Contra: "No wheel chair in Madrid as REQUESTED"
Pro: "Very helpful crew. Courtious."
Contra: "I had the chicken. Not very good. Also. In Rome Alitalia employees were doing checkin and it was a bit chaotic and disorganized."
Contra: "The excessive baggage fee"
Pro: "Relatively on time"
Contra: "Chairs where uncomfortable, food was poor quality."
Pro: "Modern airplane with proper space between seats"
Contra: "Too many babies that were crying all flight"
Pro: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Contra: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."
Pro: "Wide body aircraft."
Pro: "Latest aircraft provides the best comfort you can get in economy class !"
Contra: "Not enough food in our dish. Entertainment catalog had nice films and series but not enough choice in my experience. French subtitles would have been nice."
Pro: "Smooth, quiet overnight flight with few interruptions."
Contra: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Pro: "The flight staff"
Contra: "I was upset because I had no television the entire trip. Very bored. Nothing to read."
Contra: "Website not working. I had to call and was sent a PDF boarding pass without a barcode. I ended queuing at the checkin counters again."
Pro: "We had no problems with boarding on time or checking our bags. Some reviews were upset about the in-flight entertainment (or lack thereof) but Netflix has a download option now and I pre-planned and binged an entire series on the flight. I didn't eat the food on the trip to Europe but on the way home I had the veggie pasta, wine, coffee and the pizza snack and it was all basically on par with other airplane food I've had. The attendants were also all fantastic and polite and helpful."
Contra: "The seats could be more comfortable and I don't love paying to choose my seat but these are small things in the grand scheme of it all."
Pro: "Crew were simpatico and attentive. Seats OK, but not lie flat, Food was fine althoug not excellent. Good price for a business class MAD SJU."
Contra: "Boarding in Madrid was horrendous. After asking us to board the plane then held us in the "chute" standing up for 1/2 hour. Could have waited inside the terminal seating down! Entertainment in business was from the last century - no individual screens. An Ipad was handed to us resulting in a bunch of cables surrounding us through the entire trip."
Pro: "The crew members were really nice. Five star treatment for economy travelers."
Contra: "The plane is big and modern but lacks entertainment alternatives. They offer an IPad for rent for 10Euros. Not good."
Pro: "I like in general"
Contra: "For the next time I need more space for my chair, because my legs suffer for this."
Pro: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."
Pro: "All went well. As above"
Contra: "No complaints"
Pro: "No frills easy to board. Flight left on time and arrived 15 minutes early."
Contra: "Very cramped seats for an average size person. When person in front pushed his seat back the seat was almost touching my face. Way too close."
Pro: "Flight attendants were pleasant and helpful"
Contra: "Disorganized boarding, basically no onboard bberqges/catering, very delayed baggage delivery - no skypriority benefits with baggage delivery"
Pro: "Nothing. Totally dissatisfied."
Contra: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Pro: "I was in business class on 787 and everything was fine."
Contra: "They are always late, they charge for everything..."
Pro: "I arrived."
Contra: "The flight was 1 1/2 hours late. Large person in the seat in front of me and when she reclined I couldn't cross my legs. And I am only 5'2", I can't imagine a tall person coping. Not very clean aircraft (fork and wrappers from earlier flight lay at my feet). Cheap fair, but you get what you pay for. We did not receive the upgraded seats on any flight we booked. Poor customer service."
Contra: "The flight was delayed 2 hours"
Pro: "I got there"
Contra: "Be prepared to take a bus to the airplane. No perks of any sort."