Folks never want to sit readily when others are boarding.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Pro: "Easy boarding, entertainment"
Contra: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Contra: "Seats were too close together."
Pro: "Entertainment system"
Contra: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pro: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contra: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pro: "Quick boarding, comfortable seating. Great food!"
Contra: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Contra: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Contra: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pro: "Late departure, dirty, staff not friendly."
Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."
Pro: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"
Pro: "The crew"
Contra: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pro: "The staff were very helpful and professional."
Contra: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pro: "It was only 2 hours"
Contra: "Small plane, no movies"
Pro: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Contra: "The seat padding is rather thin."
Pro: "Cheap ticket"
Contra: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Contra: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Pro: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contra: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pro: "Quiet! No noise-canceling earphones needed. Delicious food."
Contra: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Contra: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pro: "nice drink selection on board flights"
Contra: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Contra: "Please see comments above about this flight."
Contra: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pro: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pro: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contra: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pro: "Flight was smooth"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contra: "no complaints"
Pro: "The crew, the service, the food and beverages"
Contra: "The 3 hours delay"
Pro: "The food, the service and everything else is fine, quite good."
Contra: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pro: "Good service at gate and on board"
Pro: "Friendly onboard staff"
Contra: "Treated like cattle while boarding unless your preferred member. Average food quality."
Pro: "Arrived on time"
Contra: "Cattle car accommodations"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pro: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Contra: "Nothing--everything was great--perhaps the best service I've ever received."
Pro: "Crew was absolutely precious."
Contra: "Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted."
Pro: "Nothing. I missed this flight because of a delay of my flight on Friday."
Contra: "They could at least announce boarding group 4..."
Contra: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Pro: "Crew on board was nice."
Contra: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Pro: "nice entertainment when you use the AA app."
Contra: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Contra: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pro: "that it's over."
Contra: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Pro: "All the service was good"
Contra: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Contra: "Seemed disorganized getting on"
Pro: "The flight attendants"
Contra: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Contra: "AA cancelled my direct flight, booked me on flights thru Dallas and did not notify me"
Contra: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Pro: "Landing and deplaning"
Contra: "Literally everything else"
Pro: "Everything happy and in time. Nice staff"
Pro: "I thought the service was great"
Contra: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Pro: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Contra: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pro: "First class is always comfortable"
Contra: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pro: "Everything was good."
Pro: "On time departure and arrival - friendly crew"
Contra: "No own movie screen."
Contra: "Delayed flight, multiple gate changes"
Pro: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Contra: "The return flight"
Pro: "Full flight, crew worked timely"
Pro: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Contra: "Tight seating and aisles."
Contra: "Waiting on a hot plane for 2 hours"
Contra: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Pro: "I made it home."
Contra: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Contra: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pro: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Contra: "No problems on this leg of the trip."
Pro: "Red eye was great, home in no time. Great flight crew"
Contra: "Getting there, flight was rescheduled by AA, left not enough time to catch 2nd flight. Ran to that terminal, staff was curt. Rescheduled 2nd flight, had to check in my carry on, which made the people picking me up wait."
Pro: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Contra: "Would at least like a choice of a snack instead of cookies I don't care for."
Contra: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pro: "Flight was on time. Plane was clean. Staff very professional."
Pro: "The price was fair and the flights were on time."
Contra: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
Contra: "Being led to pay to select seats on flight that was only 50% full"
Pro: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Contra: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pro: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Contra: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pro: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Contra: "Eddie Murphy wasn't on my flight"
Contra: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Contra: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Contra: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Pro: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Pro: "LOWER PRICE, BUT NO FRILLS."
Contra: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Contra: "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
Pro: "I like that I got to the destination safely."
Contra: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
The crew members were wonderfully responsive to requests such as a Kosher meal when we forgot to order it in advance. While it was not available on the PHX to London flight, the steward found one for me on the London to Tel Aviv leg of my journey. In any event, the stewardess on that first flight took the time to explain to me why there were no extra Kosher meals. Both parts of my travel were very comfortable. Sylvia D.
Contra: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Contra: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"
Contra: "At BA staff treats you inconsistent"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "The crew was super nice and very helpful!!! Wine included was awesome."
Contra: "The boarding process was chaotic. My TV screen kept going in and out. We"
Pro: "The crew was nice"
Contra: "I was supposed to have a handicap chair in London & did not so things were difficult for me."
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "Breakfast burritos were a nice change."
Contra: "I did not like a seat under E row as the seats feel. Crammed."
Contra: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Contra: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"
Contra: "Flight delayed missed connection out of London heathrow to Budapest."
Pro: "Late taking off, but made up time in the air."
Contra: "For a long flight, it is very cramped."
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Pro: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Contra: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."
Contra: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."
Contra: "horrible seating"
Pro: "Everything was absolutely spot on except for larger than average people not being catered for."
Contra: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."
Pro: "The flight and everything associated with it. Food, crew etc"
Contra: "Customer services failed me"
Pro: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"
Contra: "No WiFi available. Bad flight tracker."
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Pro: "The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done."
Contra: "The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though."
Pro: "Nice Staff, flight on time, good customer service (they're British)!"
Contra: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."
Pro: "The pilot was great and got us to our destination and the bags came out quickly."
Contra: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Not enough room in the seating area"
Pro: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Contra: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."
Pro: "Flight crew was really polite. Very attentive and remembered what was requested."
Contra: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
Pro: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Contra: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."
Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pro: "Mostly everything was ok."
Contra: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."
Pro: "Flights attend"
Pro: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Contra: "Usually starts late sometimes in London, and always on some remote gate."
Contra: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."
Contra: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."
Pro: "Food was good!"
Contra: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."
Pro: "Food was good and drink selection was great."
Contra: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."
Pro: "Hard to find anything positive."
Contra: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
Pro: "Lovely staff, new plane, great entertainment options"
Pro: "I booked an aisle seat and they did not honour it at checking"
Pro: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Contra: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pro: "Great crew"
Contra: "How late the flight was but they gave us a coupon to make up for it"
Pro: "Crew was friendly."
Contra: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."
Contra: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pro: "Worst seats of any airline"
Contra: "Worst seats of any airline"
Contra: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Pro: "Prompt boarding"
Contra: "Timing of flight from Phoenix"
Pro: "Like the selection of movies"
Contra: "food could be better"
Pro: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Pro: "Boarding was OK."
Contra: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Pro: "the hostesses were friendly. safe flight"
Contra: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
Pro: "We did finally get to our destination."
Contra: "Late flights, missed connection, no ground service"
Contra: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Contra: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Contra: "It’s Rouge. ‘Nuff said."
Pro: "The pilot made the flight a fast time. The airfare was a good price."
Contra: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
Pro: "Airport security was great and the airport pane was clean with a great crew!"
Contra: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Pro: "1 stewardess was great"
Contra: "Flights were delayed. Did not check boarding passes which was scary."
Pro: "The entertainment selection was great. There were a lot of movies available."
Contra: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."
Pro: "Got a seat. Made it on the flight."
Contra: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
Contra: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Pro: "The crew was fairly friendly. A glass of beverage was offered and water was offered a couple more times."
Contra: "Mddle seat is never fun and is one of my dislikes but I didn't hate it. The choice to opt out of the rating of the food and entertainment is not an option on this survey therefore I give 3 stars because they were only available for purchase and I did not purchase any."
Pro: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Contra: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Pro: "The overall process was painless and the flight was cheap"
Contra: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."
Pro: "Pleasant crew"
Contra: "No leg room, very uncomfortable"
Pro: "Friendly crew. Comfortable seats with enough leg room."
Contra: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"
Pro: "Seats very hard to sit in for 5 hrs."
Pro: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Contra: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Pro: "Staff were courteous. No problem there."
Contra: "The plane was old and there was little leg room. Should retire it."
Pro: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pro: "Good flight everything was pleasant but..."
Contra: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pro: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pro: "The landing of the aircraft was second to none when we landed in Calgary."
Contra: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Pro: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Pro: "Seating and on time"
Contra: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pro: "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
Contra: "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
Pro: "Made it in one piece without lost luggage"
Contra: "4+ hour flight, no complimentary snacks, seating felt cramped,~45 minute delay in departure and docking, infotainment center broken"
Contra: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pro: "Smooth flight,and all the rest was okay."
Contra: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pro: "at least a packet of crisps with your drinks of juice and water"
Contra: "no movies and music-earphones"
Pro: "The pilot got us through some pretty heavy turbulence. Good job!"
Contra: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Pro: "Everything was great in the premium seats (first row)."
Contra: "The seats could use a foot rest to help passengers sleep better."
Contra: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pro: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Contra: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Pro: "Great movies"
Contra: "Very cramped seats"
Contra: "Delays, delays, delays. :("
Contra: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pro: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Contra: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pro: "Easy check in and boarding, friendly crew, comfortable seating."
Contra: "No suggestions."
Contra: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Pro: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Contra: "Snack/food choices."
Pro: "The crew was excellent"
Contra: "I hate it after you land you have to take the stairs to the tarmac and then board a bus in the cold"
Contra: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Contra: "The flight was delayed."
Pro: "Timely departure"
Contra: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pro: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Contra: "Rude employees - never flying with United again."
Pro: "Crew was very friendly."
Contra: "Missing my flight."
Contra: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pro: "In-flight entertainment Good leg space Comfortable seats"
Pro: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Contra: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pro: "Good crew!! Entertainment screen not as good as SAS"
Pro: "Smooth flight"
Contra: "Horrible customer service"
Pro: "Seats are not comfortable and it is hard to sleep on this flight"
Contra: "Seats, crew."
Pro: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Contra: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Pro: "They were very helpful, but there was so much turbulence it made me really sick."
Pro: "Ease and Comfort. Each terminal in our two-leg journey was modern, immaculate and simple to navigate. The flight and crew were outstanding; attentive and professional. Keep up the good work!"
Contra: "We just couldn't justify paying 16.00 so each of us could watch TV for two hours. We would have appreciated basic TV, in order for us to stay on top of the National/World news. We feel it is part of our best interest, as a country and world, to keep informed. Please allow for at least BBC to be viewed. For Free. Thank You."
Pro: "Crew was mostly friendly"
Contra: "Leg room has vanished"
Pro: "The crew and service was very nice and pleasant"
Contra: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pro: "Boarding was made easy buy letting each group on separetly"
Contra: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pro: "I'm glad I didn't get kicked off!"
Contra: "I did not like the boarding process and I had a fear of being kicked off."
Pro: "The updates I received on my phone for delays and change of gates was faster than the agents would/could announce."
Contra: "When workers were walking the aisle, it was hard to get their attention."
Pro: "The flight was on time. Boarding on and off was good."
Contra: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pro: "The flight was average. Nothing stood out bout what I liked."
Contra: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Contra: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pro: "Organized boarding"
Contra: "Economy is very cramped"
Pro: "Courtesy and helpful"
Contra: "I don't have any complaints"
Contra: "No entertainment"
Contra: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pro: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Contra: "Could have lived without the 1.5 hour delay...but it happens."
Pro: "Efficient crew, friendly service,"
Contra: "Delayed flight both ways. Free program wasn't watchable on my device because I didn't have their app downloaded."
Pro: "Very good service and great pilot"
Pro: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Contra: "There was nothing to like about the flight."
Contra: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Pro: "I got a super cheap fare for this short flight from PHX to LAX. Staff was courteous and the flight went smoothly from start to finish."
Contra: "Was unable to figure out the free entertainment offered. Was a short flight so I didn't really worry about it."
Pro: "The only positive was that the seat next to me was empty so I had a little more room."
Contra: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."
Pro: "The price Phoenix to LA and back for around $77"
Contra: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pro: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Contra: "Delays due to presidential speeches"
Pro: "The seat was comfortable, the plane was new, and staff was friendly."
Contra: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."