Găsește zboruri ieftine din Phoenix în România

Pro: "Crew amazing. Seats had enough legroom. Good was second to none"

Pro: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Contra: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."

Contra: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"

Contra: "The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor"

Pro: "Attentive crew. Responded to all requests right away."
Contra: "I think just entertainment - choice of movies ."

Contra: "Flight delayed 6 hrs due to operational issues on the Emirates side"

Contra: "Thanks, good service"

Contra: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"

Pro: "All was good. Check in was smooth"

Pro: "Crew, food, drinks and seats in business class were fantastic."

Pro: "The crew were superlative."
Contra: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Contra: "Food"

Pro: "Not really there service are not like before"

Pro: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."

Pro: "Comfort"

Pro: "Easy check in and comfortable flight. The crew are very helpful."
Contra: "Boarding"

Contra: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pro: "I didn’t die in a plane crash"
Contra: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."

Contra: "Missed connection in Dubai due to late departure from DC."

Pro: "We like everything, was good experience All over"

Pro: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Contra: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."

Pro: "Food, entertainment and timely flights"
Contra: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"

Contra: "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"

Pro: "We are arived safe"
Contra: "The attitude of the crew it was very good and the comportment very nice"

Contra: "Awesome"

Pro: "Service was good"

Pro: "We were able to switch seats to get more space -- especially leg room"

Contra: "It's was only the passngers who requested they offer them to provide mattress to their seats"

Pro: "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."

Pro: "Great service"

Contra: "During initial boarding at IAD our carry on baggage was ok. But boarding at Dubai there was carry-on baggage weight check and we had to pay additional $200. And then our baggage was then checked in. Seemed to be totally unethical."

Pro: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Contra: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."

Pro: "Entertainment system is good"
Contra: "Comfort. Cramped and crowded. Crew doesn't enjoy their job."

Pro: "I like the confirt and the on time flight."
Contra: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."

Contra: "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."

Pro: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Contra: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."

Pro: "First flying Emirates, non stop from NY to Athens, everything was very good."

Pro: "leg room"
Contra: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"

Contra: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"

Pro: "The crew were friendly."
Contra: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"

Pro: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."

Pro: "New aircraft"

Pro: "Very good airline with professional stafff and much better comfort than most other airlines"
Contra: "The food was pretty bad. I didn't even eat on the return flight."

Pro: "Crew is very accommodating and nice. Boarding is smooth."
Contra: "Food is horrible and the plane is unclean. Bathrooms need to be cleaned often on a 15 hour flight."

Pro: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."

Contra: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."

Contra: "Business class was beyond amazing"

Contra: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."

Pro: "I flew in a380."
Contra: "Nothing."

Pro: "Great crew and staff."
Contra: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."

Contra: "The snacks were good, but they should have offered some drink selections."

Contra: "No leg room on this plane"

Pro: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."

Pro: "The crew really was amazing. Friendly. Communicative."

Pro: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."

Pro: "Very engaging crew."
Contra: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Contra: "Temperature inside airplane extremely hot."

Pro: "The airplane seats and entertainment were 150% bettter than American"
Contra: "The check in area felt cramped, understaffed and like a 4th rate airline"

Contra: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."

Contra: "The snacks were limited. They only had cheez-its and no cookies."

Pro: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Contra: "Nothing- it went very smoothly."

Contra: "The Entertainment display didn't work."

Pro: "Safe and fast journey."
Contra: "Vegan Options for snacks"

Contra: "Better choice of snacks"

Pro: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pro: "Very nice crew, precisely respects the flight schedule"
Contra: "none"

Pro: "Overall the flight was very comfortable."
Contra: "none"

Pro: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."

Pro: "The crew was excellent"
Contra: "Better breakfast and the seats weren’t very comfortable"

Pro: "Crew was friendly, helpful and provided comfort"

Contra: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Pro: "None of it"
Contra: "Everything. Can it please leave on time for once"

Pro: "The crew were good."
Contra: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Pro: "Crew was good."
Contra: "N/A. No food was served due to turbulence which is uncontrollable."

Contra: "Delayed 3 hours"

Pro: "They let me sleep."

Pro: "good job over all"

Pro: "Entertainment on the flight was fantastic."
Contra: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pro: "Incredible service, great entertainment options, comfy seats"

Pro: "Good flight."
Contra: "Nothing."

Contra: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pro: "New airplanes.On time schedule .Very professional a"

Contra: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Contra: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Pro: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Contra: "massive rips in the bag"

Pro: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Contra: "Food and food."

Pro: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."

Contra: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pro: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"

Contra: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Pro: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"

Pro: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Contra: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Contra: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pro: "Smooth. Fast."

Pro: "very attentive service and remarkably tasty food in first class"
Contra: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."

Pro: "One of the male flight attendants was very nice"
Contra: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"

Pro: "Boarding was easy and fast"
Contra: "Seats were cramped"

Pro: "Nothing to like.."
Contra: "Everything about the flight..."

Pro: "On time and convenience of the connection"
Contra: "Airplanes were a little bit old"

Pro: "amazing and great customer service"

Pro: "Inflight services"
Contra: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"

Pro: "Young crew, with positive attitude and very kind and helpful."

Contra: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."

Contra: "Extremely unfriendly staff at check-in. Boarding was chaos."

Pro: "It didn't crash."
Contra: "Food no screaming babies . Comfy seats and armrests,"

Pro: "Crew was amazing"

Pro: "It was short."

Pro: "Nice smooth and organized flight"
Contra: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"

Pro: "The crews are ok; hard working . Seat are comfortable too."
Contra: "I think that’s almost."

Pro: "Nice to have breakfast on board"
Contra: "Arrival was a little tardy"

Pro: "Nice plane, about the best in-seat entertainment options I've ever encountered."

Contra: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."

Pro: "Met expectations"
Contra: "Nothing to note"

Contra: "never got to goddamn frankfurt"

Pro: "Lufthansa is great to fly with!"

Pro: "The meals were very good!"

Pro: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Contra: "Nothing to complain about!"

Pro: "This space intentionally left blank"
Contra: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."

Contra: "Food quality"

Pro: "Flight was on time, did not have anyone next to me"
Contra: "Items were taken from my suitcase, did not get a meal of my choice"

Contra: "Merci pour la magnifique équipage"

Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."

Contra: "Very crowded."

Pro: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Contra: "I did not have a problem with anything."

Contra: "Luggage lost"

Pro: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Contra: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pro: "I said everything in another evaluation"

Contra: "Limited choice of types of meal - no vegetarian option."

Contra: "Delayed flight"

Pro: "Fast and efficient boarding"
Contra: "N/a"

Pro: "The service and food was excellent"
Contra: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"

Pro: "i received an unexpected upgrade which worked out very well."

Pro: "Crew very efficient and professional"

Pro: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Contra: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Pro: "Crew was good"
Contra: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."

Pro: "This part of the journey was excellent."
Contra: "The very long commute from one terminal to another terminal."

Pro: "Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time."
Contra: "Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though."

Pro: "Late flight with no prior notification. Caused us to miss our connection."

Pro: "Good entertainment and food"
Contra: "Could use a foot rest"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Contra: "My chair wouldn't stay reclined :/"

Pro: "The crew was very nice and the plane was somewhat new."
Contra: "Boarding is always a cluster (it is a mad dash for the gate no matter what section is called) Absolutely no entertainment was offered. Passengers' seats in front of you can almost be reclined into your lap, forcing you to recline your sit into someone else's lap to have some room."

Contra: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Contra: "The seats are way too uncomfortable for such a long flight"

Pro: "Price"
Contra: "Few choice of movies"

Contra: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"

Pro: "Lufhansa did a great job. During flights, everything was good."
Contra: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"

Pro: "Pretty much everything"

Contra: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Contra: "Klm is the best, even on a 40min they served small breakfast."

Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pro: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contra: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Contra: "Boarding was crazy. Could not everyone in the gate area."

Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Pro: "Great airline"

Contra: "I congratulate the KLM crew!"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Contra: "Doesn't"

Pro: "Nice attention and good food. Plane and seats are confortable"

Contra: "The plane was very hot"

Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."

Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"

Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."

Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pro: "Friendly hostesses"
Contra: "Flight was delayed 3 hours"

Pro: "Shirt flight but well catered, boarding was efficient and quick."
Contra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pro: "I slept pretty much the whole time"

Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pro: "Food and staff behaviour"
Contra: "Entertainment"

Pro: "Everything is top notch for an airline company."
Contra: "Nothing.... I enjoyed every moment of the flight."

Pro: "Great"
Contra: "Great"

Contra: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Pro: "Left ontime and service was excellent."

Contra: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pro: "Fabulous trip with friendly, helpful staff"
Contra: "Nothing"

Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Contra: "Food"

Pro: "Nothing"

Pro: "Very friendly service!"

Pro: "Very friendly staff"

Pro: "Helpful and smiling cabin crew."

Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Contra: "Tiny old cramped plane."

Pro: "The flight was great."

Contra: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Pro: "Thankful for coffee being served without charge. Not all airlines do that."

Pro: "Cabin crew very pleasant"
Contra: "Lost our bags, little sympathy from staff"

Pro: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contra: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Pro: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Contra: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Pro: "Everything. Staff incredible."

Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Contra: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."

Contra: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"

Pro: "It was great."

Contra: "At BA staff treats you inconsistent"

Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."

Contra: "all"

Pro: "The crew was super nice and very helpful!!! Wine included was awesome."
Contra: "The boarding process was chaotic. My TV screen kept going in and out. We"

Pro: "The crew was nice"
Contra: "I was supposed to have a handicap chair in London & did not so things were difficult for me."

Pro: "None"
Contra: "None"

Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."

Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Contra: "i was asked to pay to check in my luggage :("

Pro: "Breakfast burritos were a nice change."
Contra: "I did not like a seat under E row as the seats feel. Crammed."

Contra: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."

Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"

Contra: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"

Contra: "Just believe overall they could do better"

Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."

Pro: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"

Contra: "Flight delayed missed connection out of London heathrow to Budapest."

Pro: "Late taking off, but made up time in the air."
Contra: "For a long flight, it is very cramped."

Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"

Pro: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Contra: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."

Contra: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."

Pro: "Flights were on time"

Contra: "horrible seating"

Pro: "Everything was absolutely spot on except for larger than average people not being catered for."
Contra: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."

Contra: "I ended up being rerouted to LA!"

Pro: "The flight and everything associated with it. Food, crew etc"
Contra: "Customer services failed me"

Pro: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"

Pro: "Great crew."

Pro: "Seats"
Contra: "No WiFi available. Bad flight tracker."

Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"

Pro: "The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done."
Contra: "The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though."

Pro: "Nice Staff, flight on time, good customer service (they're British)!"
Contra: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."

Pro: "The pilot was great and got us to our destination and the bags came out quickly."
Contra: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"

Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"

Pro: "Not enough room in the seating area"

Pro: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Contra: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."

Pro: "Flight crew was really polite. Very attentive and remembered what was requested."
Contra: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"

Pro: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Contra: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."

Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."

Pro: "Mostly everything was ok."
Contra: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."

Pro: "Flights attend"
Contra: "Movie"

Pro: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Contra: "Usually starts late sometimes in London, and always on some remote gate."

Contra: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."

Pro: "Nothing."
Contra: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."

Pro: "Food was good!"
Contra: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."

Pro: "Food was good and drink selection was great."
Contra: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."

Pro: "Hard to find anything positive."
Contra: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."