Everything im stuck in germany thks too plane late from zagreb too germany hope tomorrow i will leave germany
Get me to where i need to be
Didn't like anything .. flight canceled.
They ask for electronic vaccination status to be downloaded but then they ask to see it again!!! Whats the point of downloading?? Also economy class was allowed to board through business and were not told to go to a different line
Everything was excellent during the whole process from start to end. We will definitely travel Lufthansa again.
The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board.
Pro: "The crew was awsome"
Contra: "The food"
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next..."
Contra: "...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport."
Contra: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Pro: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Contra: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Pro: "It didn't crash."
Contra: "Food no screaming babies . Comfy seats and armrests,"
Pro: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Pro: "Nice crew, good drinks."
Contra: "Would prefer a vegan sandwich option for the short flight."
Pro: "The professional, friendly, accommodating, multilingual crew did an outstanding job to ensure all passengers felt comfortable and that their needs were met during the flight."
Pro: "seats were pretty comfortable"
Contra: "reading light didn't work. I wanted to read my book and it was impossible. ran out of choice in the final meal"
Pro: "Flight was very delayed in Munich"
Contra: "Flight was very delayed in Munich due to a shortage of land and handling crew. Very disappointing. Everyone I know who takes this flight complains about the same problem. Arrived in Geneva around 21:00, 1 1/2 hours later than anticipated time of arrival."
Pro: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Pro: "Food quality was good, and movies had a great selection. Boarding went quickly."
Contra: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Pro: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Contra: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Contra: "Plane was HOT"
Pro: "I like everything. Everything orderly and perfect."
Contra: "The screen for viewing movies were not functioning all the time."
Pro: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Contra: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Pro: "the seat was cool, txting home while flying was nice. charging phone is always great"
Contra: "seat was tough, food was not fabulous..."
Pro: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Pro: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Contra: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Pro: "excellent service of crew."
Pro: "comfort, crew"
Contra: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Contra: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pro: "Excellent service....very comfortable."
Contra: "Reserved seats, and the switched them. Had horrible seats."
Pro: "Nothing, this flight never happened because of the strike."
Contra: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pro: "the crew was good"
Contra: "the food was poor"
Pro: "The staff was quite good and they knew how to treat passengers well."
Contra: "Not really anything to complain about."
Contra: "Luftansa gives up and goes out of business."
Pro: "Crew was very good on all flights. Packages, containing playing cards and some other items that were given to children during flights, were a nice touch. My husband changed his seat to accommodate a lady who was flying with her daughter, and was acknowledged by the crew and was offered a few extra snacks. Nice touch."
Contra: "Food on this destination was the best of other flight legs."
Pro: "going home"
Contra: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Contra: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Pro: "Lufthansa is my favorite airline. The service is impeccable, good food, great entertainment and as comfortable as international flights can be in economy class."
Pro: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Contra: "Video entertainment menu system was slow to work with."
Pro: "Attentive crew, despite an almost-full flight"
Contra: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Contra: "Day before the flight, Me and my husband did the online checkin as soon we got the email to ensure that our seats are together. At Milan airport, we verified our seat numbers again with the staff to make sure that my seat( which was assigned by Lufhtansa itself) is still the same and is Window seat. She checked and confirmed at the airport that my seat is window seat and there won't be any changes. At Frankfurt airport, while we were ready to board the flight, we were told that the system had assigned my seat to someone else even though i had the seat number printed in my ticket and verified it the same morning at Milan airport too. The Lufthansa staff member M.Hoy ( M.Ahoy) was not at all helpful to resolve the issue. After requesting him to give me another window seat or resolve this system issue, he behaved in a very disrespectful way. Even though it was airlines mistake in reshuffling my seat at the very last moment of boarding the light, he was not at all helpful and spoke to us in a very rude way. I am a regular flyer with Lufthansa/United flights and this was a very horrible experience. I am very disappointed."
Pro: "Pretty much everything"
Pro: "Great movies"
Contra: "Very cramped seats"
Contra: "Delays, delays, delays. :("
Contra: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pro: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Contra: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pro: "Easy check in and boarding, friendly crew, comfortable seating."
Contra: "No suggestions."
Contra: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Pro: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Contra: "Snack/food choices."
Contra: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Contra: "The flight was delayed."
Pro: "Timely departure"
Contra: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pro: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Contra: "Rude employees - never flying with United again."
Pro: "Crew was very friendly."
Contra: "Missing my flight."
Contra: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pro: "In-flight entertainment Good leg space Comfortable seats"
Pro: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Contra: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pro: "Good crew!! Entertainment screen not as good as SAS"
Pro: "Smooth flight"
Contra: "Horrible customer service"
Pro: "Seats are not comfortable and it is hard to sleep on this flight"
Contra: "Seats, crew."
Pro: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Contra: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Contra: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pro: "They were very helpful, but there was so much turbulence it made me really sick."
Pro: "Ease and Comfort. Each terminal in our two-leg journey was modern, immaculate and simple to navigate. The flight and crew were outstanding; attentive and professional. Keep up the good work!"
Contra: "We just couldn't justify paying 16.00 so each of us could watch TV for two hours. We would have appreciated basic TV, in order for us to stay on top of the National/World news. We feel it is part of our best interest, as a country and world, to keep informed. Please allow for at least BBC to be viewed. For Free. Thank You."
Pro: "Crew was mostly friendly"
Contra: "Leg room has vanished"
Pro: "The crew and service was very nice and pleasant"
Contra: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pro: "Boarding was made easy buy letting each group on separetly"
Contra: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pro: "I'm glad I didn't get kicked off!"
Contra: "I did not like the boarding process and I had a fear of being kicked off."
Pro: "The updates I received on my phone for delays and change of gates was faster than the agents would/could announce."
Contra: "When workers were walking the aisle, it was hard to get their attention."
Pro: "The flight was on time. Boarding on and off was good."
Contra: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pro: "The flight was average. Nothing stood out bout what I liked."
Contra: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Contra: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pro: "Organized boarding"
Contra: "Economy is very cramped"
Pro: "Courtesy and helpful"
Contra: "I don't have any complaints"
Contra: "No entertainment"
Contra: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pro: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Contra: "Could have lived without the 1.5 hour delay...but it happens."
Pro: "Efficient crew, friendly service,"
Contra: "Delayed flight both ways. Free program wasn't watchable on my device because I didn't have their app downloaded."
Pro: "Very good service and great pilot"
Pro: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Contra: "There was nothing to like about the flight."
Contra: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Pro: "I got a super cheap fare for this short flight from PHX to LAX. Staff was courteous and the flight went smoothly from start to finish."
Contra: "Was unable to figure out the free entertainment offered. Was a short flight so I didn't really worry about it."
Pro: "The only positive was that the seat next to me was empty so I had a little more room."
Contra: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."
Pro: "The price Phoenix to LA and back for around $77"
Contra: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pro: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Contra: "Delays due to presidential speeches"
Pro: "The seat was comfortable, the plane was new, and staff was friendly."
Contra: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."