Contra: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Pro: "The crew was fantastic!"
Pro: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Pro: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Contra: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"
Pro: "Seat 16 B was great"
Pro: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Contra: "Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Pro: "Comfortable seats, pleasant service"
Pro: "Hate today but they do it better thanUS airlines."
Contra: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Pro: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Pro: "Good seats and wonderful flight crew."
Contra: "One of the female flight attendants got impatient with a few passengers."
Pro: "Timely departure and landing"
Pro: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Contra: "Had to wait more than 30 min at SJC"
Pro: "Boarding was fast and the flight attendants were very helpfu"
Pro: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Contra: "Very tight space in economy seats"
Contra: "No entertainment system."
Pro: "Ease of boarding, flight arrived ontime"
Contra: "No complaints"
Pro: "Food is provided"
Contra: "Delayed 6 hours on the plane"
Contra: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."
Contra: "Food was just ok"
Contra: "Ease and concenience"
Contra: "they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!"
Pro: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Contra: "Would have liked better movies. Small point."
Pro: "I have the option to have a special meal. (vegan)"
Contra: "I have to ask for my special meal in advance."
Contra: "Seat size and spacing is at an absolute minimum level even for small people."
Pro: "Service & food"
Contra: "All good"
Pro: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Pro: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"
Pro: "Staff was friendly and boarding was easy"
Contra: "No complaints"
Pro: "Flight was on time. They served a light snack in spite of being a very short flight."
Contra: "I liked everything."
Contra: "It was a great flight"
Pro: "Friendly crew."
Contra: "Food was tasteless"
Pro: "Great service, great friendly crew and great food!"
Pro: "nothing very special but it was on time."
Contra: "It was ok"
Pro: "Staff seemed super friendly and happy to help. Also got plenty of drinks!"
Pro: "Quick, efficient"
Contra: "Sandwiches not palatable."
Pro: "flight left on time"
Contra: "arrived on time with no problems"
Contra: "Space between seats and leg room. Very compact for an international flight."
Pro: "Good food and beverages"
Contra: "Headphones are terrible"
Pro: "Crew and staff were very nice, accomadating. Clean and pleasant flight."
Contra: "Bus to boarding."
Contra: "The process of obtaining our boarding pass in Rome was slow because the first person that was handling seemed not to be familiar with the process. A second person took over and everything went smooth and fast."
Contra: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."
Pro: "Clean and comfortable aircraft."
Pro: "Generally a smooth flight. My geographically knowledgeable friend pointing out towns, rivers, forests and places we visited in 2012 as we moved across Italy, the Swiss Alps and Germany. Delightful."
Two hours late as usual. Wizz Air is the worst airline in Europe
Delayed by 40 mins, unclear why. No information given.
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pro: "The food options were amazing and the wine was very nice!"
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pro: "We had an eventless and safe flight and it was not too cold on the plane."
Contra: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "Budget friendliness"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The crew was so helpful and nice"
Contra: "I was happy with everything"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Contra: "Seats are terrible."
Pro: "On time departure"
Contra: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pro: "The price"
Contra: "The check in was not opened on time The bordibg was not possible on time"
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "Easy to book. Comfortable flight."
Contra: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Contra: "You have to inform the customers, that company needs you to have a visa"
Pro: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Contra: "No air conditioned 2 hours late Poor ground service"
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Contra: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Pro: "Cheap with early booking"
Contra: "No food, even free coffee."
Contra: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Contra: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Pro: "Well organised."
Contra: "Charging for light refreshments."
Să se plece la timp să nu mai fie întârzieri
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "The crew can be nicer"
Pro: "The flight was smooth."
Contra: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."
Pro: "Direct flight"
Contra: "Our suitcase were lost"
Pro: "No good things to say about this flight or booking."
Contra: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Pro: "Absolute nothing!"
Contra: "Delays and no information given about gate change. A mess"
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Contra: "An hour delay for take off, we were trapped in the plane"
Contra: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Pro: "Crew was nice"
Contra: "Boarding delayed 30 minutes without a heads up. Crew allowed kid to run the aisles and listen to loud show without headphones. Had to walk to a different terminal to pick up our bags."
Pro: "Initial fare"
Contra: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Contra: "They charge Hugh fees for everything. Didn’t even bother to offer water inflight. There absolutely osavings"
Pro: "Literally nothing"
Contra: "Delays and lack of clarity and updating"
Pro: "The crew"
Contra: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
Pro: "The price, and actually a good amount of leg rolm! Didn't feel super squished!"
Contra: "Wish water was free. I think thats just horrible..."
Contra: "The flight was one hour late"
Contra: "We already paied "name change fee"100euro. But We had to charge 100euro again. I dont understand why they did"
Pro: "The price is right, but it cost $45 USD to check one piece of luggage. Flight was on time."
Contra: "There was one airport staff checking everyone in for the flight, so the wait was longer than one would like. Checking in one piece of luggage was $45 USD. Seats do not recline."
Pro: "Over all ir was god."
Contra: "All the extra charges you attemp to charle. Mainly concerning luggage."
Pro: "The Price"
Contra: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Contra: "Despite meeting the required measurements, my friend and I had to pay for our carry on bags at the gate. We were told at the check-in that our bags were ok. This is unacceptable and cost an additional 110 Euros. There was zero flexibility, and our bags DEFINITELY would have fit. Additionally, there were others with same sized carry on luggage that were allowed to stow it in the overhead bins. The "money saved" with Ryanair is not worth the inconsistency or headache."
Pro: "Fast boarding and deplaning. Organized luggage stowage. Friendly crew."
Contra: "The legroom has gotten to be a joke. What's next? The honey-comb? If you can't have pockets on the back of the seat, it's gone too far."
Contra: "You really should add the preboading criteria right at time of purchase. Cost $50 per person for boarding passes at airport."
Pro: "Not much after having to pay 200 extra euros"
Contra: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Pro: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Contra: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Pro: "Good deal with regard to basic airfare."
Contra: "The bag check lines were slow and the agent was unfriendly. We were told our luggage was okay for carry on - size and weight requirements were met- at bag check. At the gate, the agent tried to charge us 50 euros per bag. Outrageous!"
Contra: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Contra: "The luggage handling. They charged me for a bag and the next person in line with same situation as mine paid nothing"
Pro: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Pro: "We got to Palermo so I am thankful for the pilots."
Contra: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."
Contra: "The checkin process was not simple. I was sent to customer service twice, given misinformation twice and the agents were generally unhelpful. It cost 75 euros to check baggage for this flight. I have been traveling throughout Europe for several weeks and this by far the most complicated mode of transportation. Flight was delayed, baggage was slow. They charge a fee to checkin? Avoid this airline if possible."
Pro: "Great flight"
Contra: "Selling many things on board"
Pro: "Lo peor"
Contra: "Todo malo chantas mal vuelo"
Contra: "Over charged and charged for boarding pass"
Pro: "I appreciated the price of the flight."
Contra: "I purchased an allotment for luggage and when I was checking in, the computers apparently didn't show that. I was able to show emails that confirmed my purchase, but check-in took a very long time because of the inability of the worker to confirm my purchase. After that, I didn't appreciate how warm the plane was during the entire flight."
Pro: "Price! cannot complain about the price. Flight were on time."
Contra: "Airplanes are like buses, no enough leg room, the seats don't recline, they are not clean. It is obvious they are lean and have cut operation cost to the minimum. I will not flight if the flight is longer than 2 hours..."
Pro: "Desk lied about visa, causing later holdup. Late too"
Contra: "Desk was misinformed. Flight late, changed gates x3"
Contra: "There is nothing include in the price other than your seat. If you have luggage its an extra wich wasn't specified when I booked the flight. For water or coffee you have to pay on the flight... No wonder they say they are cheap"
Pro: "Good for a quick flight somewhere. I wouldn't fly it long distance."
Contra: "Landing was a bit bumpy"
Contra: "Traveling in a group of 7. Only 2 of us received email/text notifications that flight was cancelled (less than 24hrs. Notice). When we called to get answers we were led to an automated recording that did not lead us to a human, but to an online chat. The online chat did not work. We found out through a Google search that Marseilles was on strike. We then cancelled our flights, asked for refund, and switched to Alitalia."
Contra: "People cutting the lines to board, and the staff not caring."