Passengers were very unruly, getting up out if their seats and rummaging in overhead bins nearly the minute the plane took off and the cabin crew just ignored it. Also the deplaning was similarly disorganized with people shoving their way through to get off faster. Very unpleasant experience.
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "Great customer service"
Pro: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Pro: "Crew was fantastic"
Contra: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Contra: "Temperature was very hot"
Pro: "Seat was comfortable, food was very good."
Contra: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Pro: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Contra: "A slight delay"
Pro: "the crew was great."
Contra: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Contra: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Contra: "I’m a small person & your seating is cramped & uncomfortable!"
Contra: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pro: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Pro: "A good airline and a good flight. Lots of entertainment options."
Contra: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Pro: "All very comfortable"
Contra: "It was delayed"
Pro: "The attendants were very pleasant and the food delicious"
Contra: "A bit cramped in economy"
Pro: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Contra: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Pro: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contra: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pro: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Contra: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "good service, patient with passengers"
Contra: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Pro: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Contra: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pro: "Was a very quick flight."
Contra: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pro: "Friendly service, superfast check-in"
Contra: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Pro: "Good food, ice cream and free alcohol"
Contra: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Pro: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Contra: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."
Pro: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pro: "Nice staff"
Contra: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Pro: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Contra: "I wish the seats were more comfortable"
Pro: "The crew made the right call after the Swiss computers shutted down"
Contra: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Pro: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Contra: "not sure of where to queue for boarding for many people"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "Expired cheese. Loudest plane I have ever been on."
Pro: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Contra: "unable to choose seat without paying extra."
Pro: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Contra: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Pro: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Contra: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pro: "zurich a great airport."
Contra: "cheese roll"
Contra: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pro: "We were very pleased with our flight on Swiss Air."
Pro: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Contra: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Pro: "Always replacement"
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
The food quality could be better, especially Asian vegetarian and Non vegetarian options, the communication with the crew could be better, There could be more variety of entertainment options especially for teenagers.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Excellent service from Boston to cairo and hurghada
Contra: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Short flight"
Contra: "Being on time"
Pro: "Everything was great."
Pro: "The service was excellent. They are very helpful and friendly."
Contra: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."
Pro: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Contra: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Pro: "Entertainment and food was decent."
Contra: "Delayed and baggage claim took over 45mins."
Contra: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Contra: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pro: "The services was excellent."
Contra: "Delay around three quarter an hour."
Contra: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Pro: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Contra: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Pro: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Contra: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pro: "Comfortable and uneventful flight - just the way it should be!"
Pro: "The check in at Budapest was very helpful."
Pro: "Good service everywhere"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "Great food! Loved that you get a menu to choose from"
Contra: "We were not asked or given the option to choose our seats on the plane."
Pro: "Great food!"
Contra: "The aircraft looks a little old."
Pro: "You guys are blessed and best of all of time"
Contra: "I didn't hate nothing it was the best"
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Very friendly and willing crew."
Contra: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Pro: "not much"
Contra: "hostesses not so courteous"
Pro: "Great choice of entertainment, food relatively good for plane food."
Contra: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."
Pro: "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
Contra: "There was nothing I didn't like."
Pro: "Everything on the flight with the smooth running of the flight by the plight"
Contra: "The connecting flight from New York to Istanbul and Istanbul to Lagos Nigeria is bad time difference"
Pro: "Short flight with no issues."
Contra: "No problems--everything average."
Contra: "שום דבר"
Contra: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Contra: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Contra: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"
Contra: "They don't speak very well English"
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "Price and flight time and arrival."
Contra: "Your crew at boarding treat people with no respect. I saw the boarding next door to us. The flights info was not put on board due to computer problem! The whole airport system was down for hours. The flight of Najaf city was next gate to my flight gate and one of the crew lead was disrespectful to the people and he rejected few people from the flight so he can collect money from them!"
Pro: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Contra: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Pro: "The service and entertainment!"
Contra: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Pro: "Food and entertainment system"
Contra: "Heat on the airplane."
Pro: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Contra: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pro: "Low prices & generally good service and entertainment"
Contra: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pro: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Contra: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Pro: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
Pro: "Crew brilliant but seat very tight"
Contra: "Boarding procedure slow and hectic"
Contra: "Security in Frankfurt - long lines"
Contra: "Will never use Lufthansa again"
Pro: "Everything except delay"
Pro: "Comfortable seats"
Contra: "Meals and entertainment"
Pro: "Very fast and cheap flight."
Contra: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pro: "Friendly crew, great food, comfy seats"
Pro: "The flight was adequate."
Contra: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pro: "great over all experiance. Don't let the other negative reviews put you off"
Pro: "The Lufthansa app provides updates on plane status and gate number, etc."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "Delay and food was bad"
Pro: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contra: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pro: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Contra: "Could not choose seats online,"
Pro: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Contra: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pro: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contra: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Contra: "Absolutely perfect."
Pro: "Great service. Friendly and accommodating."
Contra: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pro: "the on time scheduled departure"
Contra: "the long complicated walk to terminal"
Pro: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contra: "Our flights were delayed both on the way there and back"
Pro: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Contra: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Usual good service for economy class on this airline"
Pro: "Friendly crew"
Contra: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Contra: "Refusal to board as our flight was a few minutes landing"
Contra: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "Darned site more comfortable than the first leg of the journey."
Contra: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Contra: "Was a short flight , so really I don't have any negative impression"
Pro: "Staff was very friendly and caring."
Contra: "No entertainment and half sandwich with some cookies was the only food we got."
Pro: "They held the gate for us as we got there about 14 minutes before departure."
Pro: "787 seat spacing (a UA plane, not LH)"
Contra: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pro: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Contra: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pro: "The crew and in flight experience were excellent."
Contra: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pro: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Contra: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pro: "On time and smooth"
Contra: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pro: "We arrived in London ahead of time. We go to Newark ahead of time"
Contra: "The food"
Contra: "Flight had no movies/in-flight service. Departed an hour late."
Contra: "Entertainment didn't work"
Pro: "Check in was good. Everything was orderly and on time."
Contra: "Fairly cramped for an international flight."
Both airports totally understaffed. Awful experience.
They canceled our flights that went on anyway.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Everything works and quick to get to destination."
Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contra: "Flight was delayed, had to run to my next connection flight."
Contra: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Pro: "Very friendly crew and on time with no problems."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Pro: "The crew"
Contra: "Seat comfort"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "the crew was nice"
Contra: "Seat confort on long flights, leg rooms,"
Pro: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contra: "wasn't able to take the flight since I missed it"
Contra: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Contra: "Flight departed 35 minutes late"
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pro: "In flight food was enjoyable"
Pro: "Flight was on time and quick and comfortable"
Contra: "Long stop over at Schiphol. Too Long!!!!"
Contra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Contra: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "Food and staff were great"
Contra: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pro: "Friendliest economy class service I've ever encountered."
Contra: "I missed my flight because of MU"
Contra: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Seating availability at check in no"
Contra: "No tv"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "entertainment was good"
Contra: "The entertainment"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Contra: "1h and 30 minutes late"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Pro: "Everything was very quick and well organized."
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "Easy, for what it was."
Contra: "Plane interior was in poor shape"
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Contra: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "Attentive flight attendants"
Pro: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Contra: "Not a lot of leg room which is typical of most flights these days."
Pro: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"