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Pro: "Excellent service with attention to detail"
Contra: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"

Pro: "Overall great service!"

Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"

Pro: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Contra: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."

Pro: "Great crew and food served was nice for airline food."
Contra: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Contra: "TOOO long."

Pro: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Contra: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."

Pro: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Contra: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"

Pro: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Contra: "None to rant about."

Pro: "Great service, friendly and helpful"
Contra: "nothing"

Pro: "Food was good, staff was excellent."
Contra: "Can't think of anything."

Pro: "Everything"
Contra: "Everything"

Pro: "everything"
Contra: "nothing"

Pro: "Entertainment and food was good."
Contra: "Long flight from Doha to LA."

Pro: "very nice crew please have good dessert"

Contra: "Thanks"

Contra: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Pro: "Same as above"
Contra: "Same as above"

Pro: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"

Pro: "Good attitude from staff"

Pro: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Pro: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Contra: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"

Pro: "Polite staff keen to help"

Pro: "Same"

Contra: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."

Pro: "Nt bad"
Contra: "Attendants were skiving at the back"

Pro: "on time no one in my row so i got to sleep good food"
Contra: "enoyed it all"

Pro: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Contra: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."

Pro: "New plane. Decent legroom."
Contra: "Not enough food was served for a 16.5 hour flight."

Contra: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pro: "Cabin crew were excellent, very nice and accomodating"
Contra: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."

Pro: "The food was amazing and so were the staff, would definitely fly Qatar again and recommend it to others!"
Contra: "The layover is very short, my first flight from LAX to Doha was 40 mins late so I barely made last call from Doha to Dubai and my bags didn't make it. I did however have my luggage delivered the next day to where I was staying in Al Ain for free so that was great!"

Pro: "Overall - Flight was good."
Contra: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."

Pro: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"

Pro: "I liked the food and the entertainment ."
Contra: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."

Pro: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Contra: "Food needs to be asked for rather than offered."

Pro: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Contra: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."

Pro: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Contra: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."

Contra: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"

Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."

Pro: "I really liked the service and demeanor of the crew and staff members."
Contra: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."

Pro: "Landing was smooth"

Pro: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Contra: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."

Pro: "The plane is nice and comfortable. Individual tvs was great."
Contra: "The male flight attendant was trying to force luggage in the overhead. I heard a crack and so did the lady standing behind him and the ones sitting next to me. I asked him what that crack noise was and he said nothing. That I was imagining it or something. He then said he did not touch my bag when I watched him push it back and over and shove another object in front of it. He broke my carry on bag the crack was the pull grip piece that attached for the bag to lean when pulling broke in half. I have not even had the bag for 6 months and he broke it and took no accountability for it. No one cared or showed any attempt to apologize."

Pro: "Things I liked: 1) Ample leg room in economy. I liked the 3-3-3 seating arragement. The cabin was very comfy. 2) Friendly staff overall 3)Good quality food"
Contra: "1) The reading lights for my seat didn't turn on despite repeated reset by airline crew. Ditto for all passengers in Row 31 D-F. 2)Antiquated personalized screen for entertainment.When compared to Etihad and Emirates, this is way below par. 3)I was told mango juice was not available only for them to serve it later with regular meals. 4) I had left my coat with staff at the front to be picked up on my way out. While other airlines wait with the coat on your way out, Qatar made me wait to hand over my coat. I was one of the last passengers to deplane."

Pro: "I am 6' 4" (190 cm) and had no problems on my 16 hour flight."

Contra: "I was travelling with two kids, one of them an infant, in a more than 16hr long flight and I was not given a seat with basinet. Not only did I not get a basinet (which I had requested at the time of booking my flight and did get in the shorter leg of the flight) I was given seating in the very last row. The set assigned to my child had its base loose and the crew requested me to seat him at some other place temporarily because if he is not seated they will not be able to take off. The lavatory in the other section of the plane was broken and all the passengers were crowding at the one near our seats."

Pro: "Good plane, crew"
Contra: "Delay of departure and not much food or variety, not good snacks, little choices of entertainment"

Contra: "All"

Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pro: "Comfort, good quality meal, on time"

Pro: "Entertainment is great. Food was pretty good, comparatively."
Contra: "Leg room is terrible. I mean, the worst I've ever experienced on a long-haul international flight, terrible. The only saving grace was that the middle seat was empty. Why they got rid of the Comfort Class seats, I have no idea. These seat are just plain awful."

Pro: "Nothing"
Contra: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"

Contra: "Too hot inside the aircraft"

Contra: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Pro: "everything"

Contra: "Lost my poor mother wheelchair and didn't help her kind of leaving her for hours in corner"

Pro: "Price and flight schedule Overhead compartment size is good Nice variety of films available"
Contra: "Inadequate leg room Touch screen difficult to control, varied from nonresponsive to overreaponsive Food: inedible "pide", only entree choice was kebab, they ran out of chicken. I was in the middle of the plane. Announcements usually unintelligilbe"

Contra: "Perfect. Nothing to complain about."

Contra: "Good service no delayed"

Contra: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"

Pro: "Everything was great."

Pro: "Very uncomfortable"
Contra: "More cushion"

Pro: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Pro: "Like flying first class"

Pro: "It was the best"
Contra: "The best"

Contra: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Pro: "The food was good and the entertainment was fine."
Contra: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."

Contra: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Contra: "Extra extra and private security passing from Istanbul airport"

Pro: "Nothing"

Pro: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Contra: "The seats are cramped just like any other airline."

Pro: "I'm happy and will continue to fly Turkish."

Pro: "Everything"

Pro: "Entertainment"
Contra: "Flight was delayed 2 hours before take off."

Pro: "Service and food is good, crew is helpful"
Contra: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Contra: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Pro: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Contra: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Contra: "More service with flight attendants walking around to offer drinks would have been better"

Contra: "Very hot inside the plane"

Pro: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Pro: "It was great. I told everyone about it."

Contra: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Pro: "Flight crew was pleasant."
Contra: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Pro: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Contra: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Pro: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Contra: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Contra: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Contra: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Pro: "Every thing was ok"
Contra: "Nothing"

Pro: "Everything"
Contra: "They don't speak very well English"

Pro: "I liked the food and the crew and the entertainment."
Contra: "I didn't like the trip two hours late."

Contra: "boarding the treat you like animals"

Pro: "Service on board was terrible..."

Pro: "Quality experience all the way around"

Pro: "Appreciated the lights being dimmed, to make it more restful."
Contra: "Would have enjoyed ice with the juice, or colder beverages."

Pro: "Everything."

Pro: "Appreciate highten security checks giving "secured" feelings to passengers."
Contra: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Pro: "Food"

Pro: "Leg rooms are much smaller compare to other airlines."

Pro: "Each employee on the plane was nice."
Contra: "N/A"

Pro: "All aspects"
Contra: "Nothing"

Pro: "Loved the plane, people and timeliness"

Pro: "Delta always does a superior job - domestically and internationally!"

Pro: "Everything"
Contra: "Nothing, keep at it"

Contra: "Everything was perfect!"

Contra: "N-S"

Contra: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pro: "Informative communications during delay"
Contra: "Rushing to board resulting in bad customer service during boarding"

Pro: "Everything went smoothly. Baggage was at carousel before we were, a first."
Contra: "Everything was fine."

Pro: "Operated by Delta so great!"

Pro: "."

Pro: "Flew us safely home."
Contra: "We waiting on the runway for over a long period."

Pro: "Excellent Service."

Pro: "The movies"
Contra: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Pro: "on time"

Contra: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Pro: "Flights were on time and friendly attendants!"

Pro: "ditto above"
Contra: "ditto above"

Contra: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Contra: "waiting on the tarmac for 40 minutes"

Pro: "Over cramped No Space for carry on slow service"
Contra: "Over cramped No Space for carry on slow service"

Pro: "No hassle, no drama, very smooth."
Contra: "The blueberries were rather bland."

Pro: "Friendly people and clean plane"
Contra: "They lost my luggage, I hope it shows up shortly"

Contra: "Condition of the airplane"

Pro: "Sitting in middle isle, just get elbowed a lot."
Contra: "Nothing"

Pro: "All I need to say."

Contra: "Late and missed my international connection"

Contra: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Contra: "Delay from Seattle to pasco."

Pro: "Unlimited snacks and drinks..."
Contra: "The mediocre upgrade."

Pro: "Delta Studio with closed caption"
Contra: "some series do not have closed caption"

Pro: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Pro: "Everything from boarding, service, arrival time and deplaining was smooth"

Pro: "On time"

Contra: "No free meals."

Pro: "Service"

Pro: "They got us from A to B without any problems."
Contra: "Efficient to the point of robotic."

Contra: "Service"

Pro: "Nice staff"
Contra: "Old plane especially in first, no TV s"

Pro: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Pro: "Excellent service"
Contra: "Plane was a bit old"

Pro: "EVERYONE WAS FRIENDLY"
Contra: "NOTHING ON THIS PART TRIP WAS FINE"

Pro: "Nice"
Contra: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Pro: "Nothing"
Contra: "Waiting at PDX for hours and being ignored by Delta."

Pro: "Had the row to myself"
Contra: "No complaints"

Pro: "Nothing"
Contra: "Everything"

Pro: "Movie & Music selections were awesome!"
Contra: "I have no complaints!"

Pro: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"

Pro: "Everything"

Contra: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."

Pro: "Excellent crew & service; enjoyed the special meal selections and the great movie options."

Pro: "everything else was fine"
Contra: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Pro: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"

Pro: "Very smooth flight. Caring and responsive cabin crew. Good food and entertainment."

Pro: "The plane is nice and big, and clean. The flight attendanrs were very helpful, and friendly. My seat was very comfortable, with a lot of leg room."
Contra: "The flight took off over 30 minutes late (in both directions), and the food really was terrible. Most of it was over cooked, and unappetizing."

Pro: "IT WAS ALL PRETTY GOOD"
Contra: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Pro: "Air bus was amazing!"

Contra: "See above. Horrible."

Pro: "The crew were were cheerful, efficient, and helpful. Special meals were better than average."
Contra: "Passengers in row ahead reclined seats abruptly, hit our knees painfully, and left seats fully reclined through meal service. A caution from the crew to recline slowly and raise seats during meals would be welcome."

Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"

Contra: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Pro: "Seat was comfortable and the food was decent."
Contra: "Strippers"

Pro: "Flight on time"
Contra: "UAL sucks, as expected."

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Contra: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Great departure time. Super comfortable even in coach."
Contra: "The second meal was a bit skimpy and not so tasty."

Pro: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."

Contra: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Pro: "Flight on time, good service, helpful staff"

Pro: "It is so nice to flight on board a plane were the staff knows what to do."

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Pro: "Outstanding cabin crew."
Contra: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Pro: "On time-well organized!"

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Contra: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Pro: "row 34 bulkhead was good leg room (I am 6'4")"
Contra: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Pro: "The downstairs lavatories are genius!"
Contra: "Nothing!"

Contra: "It wasn't Lufthansa"

Pro: "Crew was nice"
Contra: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Pro: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Contra: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Pro: "Efficient boarding. On time departure."

Contra: "The food could be better. The ravioli option very oily ."

Contra: "1 hour between flights meant a very hectic transfer."

Contra: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Pro: "It was perfect"

Pro: "Really NOTHING!!!"
Contra: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Pro: "This is how to run an airline. Ausgezeichnet!"

Pro: "Same as above"
Contra: "Same as above"

Contra: "See above"

Pro: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Pro: "short hop--good"

Pro: "Great"

Pro: "all"
Contra: "overall service"

Pro: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Pro: "Crew was exceptional! Flight was comfortable. They provided slippers, a blanket and pillow for everyone. 2 meals and a snack for our 12 hour flight. Entertainment was varied and good. Overall great flight!"

Contra: "Crews the best"

Contra: "Food"

Contra: "Everything was well)"

Contra: "They denied me boarding because I did not have a printed ticket!!! THIS WAS NOT DISCLOSED WHEN I BOOKED IT NOR IN THE CHECK IN EMAIL."

Pro: "Nothing"
Contra: "Food was tasteless. Crew- had "you owe me faces" the whole flight. Outdated equipment, TV and so on."

Pro: "Food service"
Contra: "Service"

Pro: "The service in the flight."
Contra: "I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun."

Contra: "Nothing bad. All is good."

Pro: "...."

Pro: "Meal and service"
Contra: "Trip still long more than 11 hours"

Pro: "Service is good."
Contra: "Food is ok, but inferior to Turkish or Uzbek airlines."

Contra: "Unable to selesct seating."

Pro: "Nice crew."
Contra: "There was only one food option. Sound on my tv station was broken."

Pro: "comfortable seat and leg space"
Contra: "I had 2 bug bites on my thighs... I hope the airline will clean and spray the upholstery."

Pro: "Professional service"

Pro: "On time,new airplanes."

Pro: "Good crew. New airplane. Good meal. Comfortable seat"
Contra: "Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper."

Pro: "All right"
Contra: "Nothing"

Pro: "Flight attendants are good."
Contra: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."

Pro: "This was a cheap flight from LAX to ZRH with a layover in Moscow and that's about as good as it gets."
Contra: "The check in personnel was not that helpful and were very slow to check in everyone to their corresponding flights, and since kiosks were not available for aeroflot the experience was unavoidable. The plane economy class is really as uncomfortable as it gets for a transatlantic flight. There were no beer options for the flight (nor vodka which is weird), and flight attendants weren't that happy to talk to you in English. 5 hours wait at Moscow are the worst, if you're thinking on saving some dollars on a transatlantic flight this is not worth it."

Pro: "The leg room! And the meals were delicious"
Contra: "Boarding was slow and unorganized. At times VERY warm"

Pro: "I like the service, flight attendants were very nice, food was great, the seats were comfortable and had plenty of leg room"

Pro: "Movies Not as tight as other airlines"
Contra: "Need more games like trivia Food was very bad crew did not come to pick up trash"

Pro: "some of the food"
Contra: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"

Pro: "friendliness, food, in-flight entertainment"

Pro: "Everything was great!"
Contra: "Everything perfect."

Pro: "On time"
Contra: "The food"

Contra: "Three delayed flights and all we were given were food coupons. We missed a whole day due to flight delays. With our connecting flight from Moscow to Madrid, they were so late that they started moving with not everyone in heir seat. Seemed unsafe but I can tell they were in a rush since they were so far behind schedule."

Pro: "New Dreamliner planes are great for jet leg recovery."
Contra: "After unbelievably long check-in, they were not able accommodate our family . Me and my wife had to take one child each separated by 8 rows. The flight attendants unfriendly attitude was not even a surprise anymore after spending 4 days in Moscow."

Contra: "The food was terrible. Also I'm vegetarian and there was never an option to select a special meal. The food was very Russian which is very different than any other food from other countries. The flavor combinations were not appealing. For a 13 hour flight, I was hungry when I got home."

Pro: "respectful flight attendants"
Contra: "meal trays slide over the tray tables. Need to be custom designed to fit better."

Pro: "price. service."

Pro: "They had a handful of good movies available to make an eleven hour flight suck less. Boarding was exactly as lengthy and tedious as it is on any airline."
Contra: "The staff looked at us like they has bugs up their noses, but so did every Russian in Moscow. It's like being American is offensive to them. The ten hour layover was excruciating--we slept on the floors, while they advertised their completely booked in-airport hotels every thirty minutes on the intercom. The airplane was so hot I literally poured cups of water over myself every couple hours to keep my clothes damp and my body at a reasonable temperature. The food was pretty terrible."

Pro: "All the food and drinks available on the whole trip. The service was very professional."
Contra: "none"

Pro: "Same as before, very happy and pleased and enjoyment exceeded expectations. I highly recommended Aeroflot to all of my followers online!!!"

Pro: "Great service Nice staff Mostly comfortable Cheap!"
Contra: "The TVs didn't work properly and lag a lot. Food was average but offered several meals which was cool"

Contra: "Some of the crew were not working for you - they seem to act like you are inconvening their lives."

Contra: "More training in English would make communication better."

Pro: "Crew Food"
Contra: "Service of land personnel in Barcelona The plane was leaving at 11:25 and the personnel didn't start doing the check in until 9:20. And then when calling to board the call once and then did the last call for boarding immediately after. Making all people to run to board the plane and laugh about the people worrying about not been able to make it!"

Pro: "Friendly staff. Organized. Spoke English. Helpful. Performed security checks when needed."
Contra: "The magazine holder on the back of the seat was old and fell backwards hitting my knee the entire flight. If they can improve those chair back pockets to stay up or snap up so then don't hang back and take up leg space that would be nice."

Pro: "The food was good. The crew was very good. I slept comfortably thanks to the sleep mask and blanket."
Contra: "My screen was out of commission for the first half of the flight."

Pro: "Good"

Pro: "The seats were comfortable and had generous leg room."
Contra: "There was no overhead supplemental air. The plane was hot. The food was terrible. Salad- some wilted lettuce, a tomato, small slice meat and only mayonnaise for dressing. The small bread was inedible. The stench coming for the toilet was very bad and the flight crew frequently sprayed it with something(that did not work) I was 4 rows away and had trouble with the stench. I will not fly with Aeroflot again."

Pro: "Crew was courteous. Flight was long but entertainment was good. An okay flight."
Contra: "Not much to be said about going beyond what is necessary. I myself am a simple traveler who does not need much in special accommodations. But, I often felt I received the bare minimum of customer service. Not good, but not bad either."

Pro: "The food was excellent. Nice to have eye cover, slippers, pillow and blanket on your seat as you boarded."
Contra: "No real organization boarding in Moscow. The crew spoke no English and the flight was out of LAX none of them looked happy to be working. Seats really tight considering the length of the flight."

Pro: "It's ok for the price not as bad as spirit"
Contra: "The food is not good You can't buy drinks or food if u get hungry The service is subpar"

Contra: "Great staff"

Pro: "Great crew. Great pilot!!!"

Contra: "three hour delay in moscow"