Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
I love Qatar Airways.Thanks to all the people who serve the airline
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Every thing is good"
Pro: "The flight was on time"
Contra: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pro: "I really appreciated that my bags were not lost"
Pro: "Friendly Crew, good entertainment possibilites."
Contra: "Everything has a plastic holding purse."
Pro: "All the crews are awesome and very helpful, especially to the parents with young kid."
Contra: "More variety and quality of food"
Contra: "Delays twice which cost me lots of stress and taxi $"
Pro: "The crew was amazing:)"
Contra: "The availability to have vegan meals...."
Pro: "Regular A330 was substituted for a 787 dreamliner."
Pro: "As efficient as ever"
Pro: "Looks that it will depart on time"
Contra: "Middle seat"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Contra: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pro: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pro: "Very comfortable flight and helpful crew"
Pro: "I loved the service. All of the attendants were really nice and helpful."
Contra: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pro: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Pro: "Plane was excellent"
Contra: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pro: "Friendly staff"
Contra: "The food was very poor"
Pro: "service, food and cleanness"
Pro: "The flight attendants waited for me at the gate since customs was backed up. They saw me running and told me it was ok. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pro: "Flight attendants very nice"
Contra: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pro: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Contra: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pro: "It has good sized toilets"
Contra: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."
Contra: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Pro: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Contra: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Pro: "Great service. Easy. Comfortable."
Contra: "Only 2.5 meals in 16 hours!"
Contra: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Pro: "Helpful and frieendly"
Contra: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pro: "Flight. Conections"
Contra: "Change flexibility, helpfulness"
Pro: "I liked everything about the flight and the service was great!"
Pro: "Nice people"
Contra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "Great airline...nice staff, very attentive and polite."
Pro: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pro: "Great personnels!!"
Contra: "Overall nothing but great Service!!"
Pro: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Pro: "Flight was good. Cabin crew very good. Food good."
Contra: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pro: "Good staff and service"
Contra: "Require more leg room"
Contra: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Contra: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."
Pro: "Check in was fast. The crew was attentive."
Contra: "the food was ordinary."
Contra: "Everything was great."
Contra: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Pro: "Crew was nice, seats were comfortable"
Contra: "I enjoyed the flight"
Contra: "Food had only beef options"
Contra: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Contra: "Leg room Food choices"
Pro: "Great movie selection during the flight. Most of the food was decent."
Contra: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Pro: "Great good entertainment n crew provided warm and courteous service"
Contra: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Contra: "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Contra: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Pro: "Every thing"
Contra: "Every thing was nice"
Contra: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Pro: "Crew was very nice and the seats are comfortable"
Contra: "The kosher food was bad"
Pro: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Contra: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."
Contra: "They didnt load a special meal (child) that I had requested for my two year old. Luckily we had packed extra food. They returned that car seat all wet at SFO. Didn't even have the decency to put a plastic cover on it. Overall I found the crew lacking any warmth and the service was mediocre at best. The food was below average. Overall highly disappointed. I had assumed that Turkish would be like it's other middle Eastern airlines line Emirates or Qutar but they are not. I would take my business elsewhere"
Pro: "The entertainment, the food, the free wine."
Contra: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Pro: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Contra: "Nothing at all."
Pro: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Contra: "Not enough bathrooms. Very long lines to go to the bathroom."
Contra: "No, disappointments:)"
Pro: "Food was fine"
Contra: "delay time and Istanbul airport"
Pro: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Contra: "Istanbul airport is crowded. Looking forward to the new airport."
Pro: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Contra: "The flight arrived a little late. It was not on time."
Pro: "The crew on the plane was kind, accommodating, and polite. Free alcoholic drinks helped with the long list of negatives aspects of the flight."
Contra: "Every flight was 30+ minutes late. Crew members at the gate were consistently on their phones and delayed service substantially. Not only am I incredibly frustrated that I could not bring my laptop onboard to do work, but the fact I wasn't told until right at boarding and it took extensive time to reclaim it makes Turkish airlines on par with Ryan Air for inconveniencing its customers. At baggage claim, the crew loaded our baggage on the incorrect track, making it take even longer to receive it. Seats and leg room are sub par. As someone who is 6'3, when the person in front of me put their seat back, I was forced to take a metal bar on the back of their seat to my knees (no matter the position). I will be recommending to both family and friends that they should avoid this airline at all costs."
Pro: "As with the departure, everything was smooth for those who had no carry-on laptop"
Contra: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Pro: "The flight itself was great and the crew was wonderful"
Contra: "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
Pro: "entertainment selection"
Contra: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Pro: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Contra: "the 2 hour flight delay on tarmac."
Pro: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Pro: "more leg room. comfortable seats. polite and friendly crew."
Contra: "Flight was cancelled and I was rebooked 24hrs later! Not okay!"
Pro: "The seats had a decent amount of leg room."
Contra: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Pro: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Contra: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Pro: "Amazing service and comfortable environment. The really take care of you"
Contra: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Contra: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Pro: "I like the good service and the food"
Pro: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Contra: "Really nothing."
Contra: "Everything from good to entertainment"
Pro: "Food and the service"
Contra: "Ground crew, misleading information"
Pro: "Great service. On time. Friendly personnel."
Pro: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Contra: "Nothing negative. Keep up good work!"
Contra: "Got lucky to be alive after the flight"
Pro: "Food was tasty. See other notes about dessert."
Contra: "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
Pro: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Contra: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Contra: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pro: "Same as above"
Contra: "Same as above"
Pro: "Overall not a good experience"
Contra: "The plane was very cold"
Pro: "flights on time.."
Contra: "Our pre-ordered meals were not served"
Pro: "Extra room and fast boarding"
Contra: "Way exceeded my expectations!"
Contra: "Brighter, kinder and nicer faces."
Contra: "Broken monitor and seat"
Pro: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Contra: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pro: "The crew was amazing and seats were comfortable"
Contra: "The Entertainment display didn't work."
Pro: "See previous comments."
Contra: "See previous comments."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "The crew"
Contra: "One free beer"
Pro: "5 hours delay"
Contra: "5 hours delay"
Contra: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pro: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Contra: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Contra: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pro: "Crew and food"
Contra: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pro: "The seat get’s bit hard after 14 hours."
Contra: "The food was ok but not great"
Contra: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pro: "Boarding was quick and prices were fair"
Contra: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pro: "- great customer service - friendly staff - Positive energy"
Contra: "- No room in the seats - No food served on plane - Crowded -"
Pro: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Contra: "Flight delayed, almost missed international connections"
Pro: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Contra: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Contra: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pro: "Great overall flight, as expected in Delta’s first class."
Contra: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Contra: "Attendant probably trying to be funny"
Pro: "Delta personel were wonderful and helpful both flights"
Contra: "Flights were continually changed both on route to Cancun and on the way back"
Contra: "Delayed due to problem with the door"
Contra: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pro: "food was pretty good."
Contra: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Contra: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pro: "Travel got delayed by an hour but we were satisfied by the crew and food"
Contra: "The delay of the flight. Not sure on the reason"
Pro: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Contra: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Contra: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Contra: "No entertainment"
Pro: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Contra: "I really have no negative comments."
Contra: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pro: "Service was great, flight was excellent"
Pro: "The short flight was fine. Crew was friendly."
Contra: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pro: "Some of the ground staff was trying to be helpful."
Contra: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pro: "Flight was very comfortable and had a lot of space to move around"
Contra: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pro: "Got us home super fast"
Contra: "The most uncomfortable flight I've ever had"
Contra: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pro: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Contra: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pro: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Contra: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pro: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Contra: "Nothing. It was a very good experience."
Contra: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Contra: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Contra: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pro: "Lovely staff"
Contra: "No meal served on a 5 hours flight!"
Lufthansa IT meltdown prevented online check-in. Even though the US has just now allowed tourist visits to the States to resume, and Lufthansa is booked solid, they staffed only one third of their check-in counters to sort out all the ESTA and vaccination paperwork-related issues. Arrived two hours pre-boarding, lines around the terminal. Needless to say, they had me wait until I missed the flight (all my paperwork was in order, and I didn't have checked luggage). Berlin Flughafen, Deutsche Bahn, Deutsche Lufthansa; it's sad to see what Germany has come to. Lufthansa has fallen far behind the industry benchmarks. Their inept IT, middling on-board product and inability to synch their systems with Star Alliance partners (I was on a United Codeshare) make them a poor choice for international travel. This trip will have been my last with them.
Pro: "Seat was comfortable and the food was decent."
Pro: "The crew is amazing, special food needs is covered and delicious, great service after all."
Contra: "Just deaiappointed"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Contra: "There was no downside."
Pro: "Very good flight in business class. Comfortable seats and great service."
Pro: "Great departure time. Super comfortable even in coach."
Contra: "The second meal was a bit skimpy and not so tasty."
Pro: "I thought the new plane was wonderful. The flight attendant was great and professional."
Contra: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Pro: "Safe trip. Announcer had a radio voice."
Contra: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Pro: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Contra: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Pro: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pro: "Nice aircraft, great entertainment, good crew"
Contra: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Contra: "Flight delayed 2hours."
Pro: "It is so nice to flight on board a plane were the staff knows what to do."
Pro: "Exelent crew"
Contra: "Distance too far between gates for transfer"
Contra: "I didn't like the food"
Contra: "Being sick on the way back home from my Vacation!"
Pro: "Crew service and positive attitude"
Pro: "Service was execellent"
Contra: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Contra: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Pro: "The seats and leg room were spacious enough. I liked the many options of movies."
Contra: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Pro: "comfortable seats, good entertainment, good attentive service"
Contra: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Pro: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Contra: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Contra: "since my flight was canceled, I did not stay in the hotel and i still had to pay for it! Lufthansa or brussels or both, screw you!"
Pro: "Service was very good."
Contra: "Pasta was so so."
Contra: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Pro: "service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good."
Contra: "Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned."
Pro: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Contra: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Contra: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Pro: "Excellent crew service. Nice man from Italy who spoke Italian, German, Spanish and English. I cannot recall his name (Gian....??) but he was wonderful. Helpful, professional and congenial. Thank you."
Contra: "Bathrooms were well ventilated, very strong smell."
Pro: "Really NOTHING!!!"
Contra: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Pro: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Pro: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pro: "Service,entertainment, and food. Easy check in"
Contra: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Pro: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Pro: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Contra: "I cannot think of anything."
Contra: "overall service"
Contra: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Pro: "Comfortable, crew are very helpful and cheerful."
Contra: "Food isn't that good"
Contra: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Pro: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Contra: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Pro: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Contra: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Pro: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Contra: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Contra: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Pro: "Service was so wonderful - very attentive crew."
Pro: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"
Pro: "Friendly staff, good beverage service, good movie selection. Lufthansa is my favorite airline to fly."
Pro: "Again, service was excellent. The flight crew were attentive and served with smiles. Food was good and all entertainment devices worked."
Pro: "Flight crew made sure to tell me when to look out the window at some amazing mountain views."
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian airlines food is really good compared to more recent airlines I’ve been on
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The cleanest of the airport and the airplane"
Contra: "The 15 hours layover"
Pro: "Entertainment players"
Contra: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Contra: "My wife and I were separated by six rows. Unacceptable!"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "That we landed in the end"
Contra: "More communication to passengers when there are so big delays (almost 2 hours)"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Contra: "Terrible food and service"
Pro: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contra: "Everything was very smooth, except that the seats were not very comfortable!"
Contra: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pro: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Pro: "Special kosher meal was good!!!"
Contra: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Pro: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Contra: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Pro: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Contra: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pro: "The stewardess is very polite and accommodating n"
Pro: "new plane, half empty, good and friendly service"
Pro: "Staff was friendly, flight was on time"
Contra: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Contra: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Good service on time arrival"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Seats were comfortable Bathrooms clean"
Contra: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "see above"
Contra: "see above"
Pro: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Contra: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Pro: "Good service, nice staff (better than US carriers easily)"
Contra: "2.5 hours to receive baggage - this might be on LAX"
Pro: "Love the coordination"
Pro: "Good food, lots of movies, flight attendants friendly"
Contra: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Pro: "Great grew, great flight. Thank you!"
Pro: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Contra: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."