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Pro: "Comfortable abd lovely"
Contra: "Internet was not available in the next flight"

Pro: "Food and services"
Contra: "Seating leg space"

Pro: "Good seats"
Contra: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"

Pro: "Crew was great! For economy class, seat was comfortable."

Pro: "The crew was efficient"
Contra: "Live news broadcast"

Pro: "Yes"

Contra: "Crews attitude"

Pro: "Staff, food and service Dubai to Islamabad"
Contra: "Arrogant staff on Houston to Dibai"

Pro: "-New business class products -Good food, especially dessert -Good food selection -Good service -Great selection of entertainment -Lots of storage space"
Contra: "-Seat adjustment was faulty -Crew gave wrong meal -Was unable to connect to in-flight Wi-Fi, system unintuitive and does not allow Skysurfers members to log-in"

Pro: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."

Pro: "I like the food, history, and the people contributing to make this country so beautiful."
Contra: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."

Pro: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Contra: "Everything was good"

Pro: "Great quality food for a flight."
Contra: "WiFi did not work, ever. Staff could have been a bit nicer."

Pro: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Contra: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"

Contra: "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"

Pro: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Contra: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."

Pro: "I liked that there was live TV available on this flight."
Contra: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."

Pro: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Contra: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."

Pro: "excellent staff and friendly flight attendant."
Contra: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."

Contra: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."

Pro: "Professional and friendly staff"

Contra: "food service"

Pro: "Just the screen with full information of flight"
Contra: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"

Contra: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."

Pro: "Emirates is always the best."
Contra: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."

Pro: "Everything!!!!!"

Contra: "Entertainment program could be more structured; remote control did not work as it should;"

Pro: "Everything"
Contra: "Nothing"

Contra: "got non-vegetarian food in spite of choosing veg"

Pro: "The experience as a whole was great!"
Contra: "My meal option wasn't available."

Pro: "Excellent"
Contra: "Nothing"

Contra: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."

Pro: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"

Pro: "First leg to Dubai was spacious and my vegan meal was really good. Second leg i got upgraded to business which was f'ing amaaaaazing, Emirates business is like nothing i could ever have imagined, 5 star service!"
Contra: "The hangover after drinkong copious amounts of Moet haha. So really nothing"

Pro: "Whole experience was poor"
Contra: "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"

Pro: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Contra: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."

Pro: "Food and Entertainment beat Delta hands down."
Contra: "Unfortunately packed into a row with a lot of big guys"

Pro: "ICE"
Contra: "Delay in leaving the plane even I were seated first raw!!!"

Pro: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Contra: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."

Pro: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Contra: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."

Pro: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."

Pro: "In-flight entertainment was good."
Contra: "Was sitting in 41D. By the team they came to my seat, they ran out of the standard vegetarian meal. I was told I 'had to pre-order' the veg meal, although it had never happened in the 10+ long haul 14-hr flights I've taken with Emirates in the past. I was under the impression you only had to pre-order special meals like religious (Jain, Hindu) meals and not the std veg meal. Emirates should advise so while booking a ticket. Secondly the flight attendant who was telling me this was INCREDIBLY rude. This was extremely uncharacteristic from Emirates crew as I had always come across very pleasant flight attendants. This particular attendant constantly, and very indifferently, asked me if I wanted chicken or lamb, despite me repeatedly saying I am a vegetarian. This continued for a couple of minutes, and then she got flustered, rudely asked again if I want to eat or not. I said I am not going to eat a non-veg meal, and then she dragged the tray away. Without offering me any kind of veg alternative (Emirates carries pizzas as well in this long haul flights). I ended up not eating anything for that meal. Extremely unpleasant experience which was not expected from Emirates."

Pro: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Contra: "More regular offerings of drinks."

Pro: "The upgraded me to Business Class, an unique experience."

Pro: "The service, entertainment and food were all excellent."

Pro: "good."

Pro: "AVML quality for BGW - DXB leg was excellent"
Contra: "the hollywood movie selection was quite limited. The seats had very hard and protruding lower back rests which could not be adjusted. The boarding was hardly done according to the seating zones."

Pro: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Contra: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."

Pro: "Great attentive crew."
Contra: "Boarding has no groups, seats are small"

Pro: "Delay was for 30 min"

Contra: "Seat could have been more comfortable but the leg room was good"

Contra: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."

Pro: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Contra: "See above."

Contra: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"

Pro: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Contra: "The food could be much better. Although coming from Sicily it's tough to compare."

Contra: "Poor desk service Food at breakfast A joke"

Pro: "Left on time"
Contra: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."

Pro: "Boarding was smooth"
Contra: "The aircraft was horrible No space at all even after paying for a better seat"

Contra: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."

Pro: "Best flight for a long time. great service and entertainment."
Contra: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pro: "The plane wasn't totally booked and very clean"

Pro: "Class staff"

Pro: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Pro: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contra: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."

Pro: "Nice Aircraft, nice crew"

Pro: "Great service."

Pro: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Contra: "Nothing. All was exceptionally good."

Pro: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Contra: "Nothing, really!"

Pro: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contra: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Contra: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."

Pro: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Flight is conformable.. Crew was fine."
Contra: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."

Pro: "Food and movies"
Contra: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."

Pro: "Crew was friendly. Food was good"
Contra: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Pro: "On time, good service, nice crew"
Contra: "Tight space for legs when chair is in flat setting"

Pro: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Contra: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Contra: "Seats too small. Staff not friendly"

Pro: "Friendly crew, clean flight"
Contra: "Charged 45 SF (about $50) to check 1 bag"

Pro: "The crew was amazing, also the service given since it was a long flight."

Contra: "1 hr 50'' delay"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Pro: "Same as above!"

Contra: "Seat in front of you tilts back and gives you NO room. Horrible!!"

Contra: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."

Contra: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Pro: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."

Pro: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."

Pro: "The staff was courteous and pleasant"
Contra: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"

Pro: "Friendly crew and very professoinal"
Contra: "Old plane"

Pro: "Beautiful new jumbo jet"
Contra: "Changed plane and seats so boarding was delayed"

Pro: "Crew fine"
Contra: "Cramped"

Pro: "Great food and sevice"
Contra: "Hard to sleep on the plane. Way too expensive to take a guitar as either checked luggage or carry on."

Pro: "People were friendly."
Contra: "Boarding was little confusing"

Pro: "Just safety."
Contra: "- the crew was unpleasant and rude, which came as a surprise because usually Swiss crew is nice - the seat was unrandomly small, awfully for someone who is 5'11 - the food was so average"

Pro: "Doing a fantastic job keep on"
Contra: "Everything"

Pro: "movie was a holocaust film for yom hashoah"
Contra: "crowded food pretty bad late"

Pro: "Everything was perfect - on time, polite, kind"

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "Staff were polite"
Contra: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pro: "The seats were so comfortable"

Contra: "Very nice crew and great food"

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Pro: "Great crew."
Contra: "Ran out of business class meal. Substituted a Econ class."

Pro: "KLM STAFF WERE VERY PROFESSIONAL"
Contra: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Contra: "The plane is so old..,"

Pro: "very nice crew"
Contra: "my baggage was lost"

Pro: "Crew were great"
Contra: "Refreshments"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The seat was a little uncomfortable but the crew were amazing."

Contra: "There was no wifi on flight"

Pro: "My seat"
Contra: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Contra: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Pro: "Good flight, very attentive crew."

Pro: "The seats seemed to have more space on this plane which was nice."
Contra: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pro: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contra: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."

Pro: "Everything is top notch for an airline company."
Contra: "Nothing.... I enjoyed every moment of the flight."

Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Great service"

Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Pro: "Consistently high standards"
Contra: "Nothing"

Pro: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contra: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Contra: "Amesterdam airport employee was really rude"

Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"

Contra: "Long stop over at Schiphol. Too Long!!!!"

Pro: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contra: "The entertainment was quite dated and didn't have new movies etc"

Pro: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Contra: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pro: "Crew service"
Contra: "Flight delayed."

Pro: "Crew was friendly, and the food was better than the usual KLM fare."
Contra: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pro: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Contra: "Nothing. This is filler text to meet the min. characters."

Pro: "Flight attendants tried their best given what they had to work with."
Contra: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Pro: "Same as above"

Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Pro: "The crew was very nice and helpful."
Contra: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Pro: "We love the flight all the way"