Găsește zboruri ieftine către Lausanne

Pro: "Crew good"
Contra: "Baggage small bag forced to check"

Contra: "They asked me to pay for my luggages. It is strange"

Pro: "Baggage out fast Separate bus for 1st and business"
Contra: "Cabin was cold Seat not as comfortable as other business classes"

Pro: "Seats were very comfortable"
Contra: "The boarding was a bit unorganized"

Contra: "45mn late"

Pro: "full aircraft"

Pro: "The staff was nice"
Contra: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."

Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."

Pro: "Good crew."
Contra: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Pro: "Good seats for my wife and i: window and aisle seat"
Contra: "Only glass of water free...coffee is 3.50"

Pro: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Contra: "Nothing. It was a quick and easy trip!"

Contra: "Lost luggage’s. Delayed trip"

Pro: "New plane"
Contra: ""Swiss" and punctuality are not anymore going together"

Pro: "Excellent crew and service"

Pro: "Everything, but the lack of entertainment."
Contra: "The lack of entertainment."

Pro: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Contra: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Pro: "Clear, relatively comfortable plane. Free ski bag."
Contra: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"

Contra: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pro: "Nice staff, very friendly"
Contra: "Paying for WiFi, could use more comfortable seating"

Pro: "New aircraft"
Contra: "Lost luggage. Flight delayed."

Pro: "Service was excelent puntualiti was excelente thank you very much"

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Swiss being swiss, great service and food was quite nice."
Contra: "Airplane felt old, entertainment system is small and outdated."

Pro: "Entertainment"

Pro: "Chocolate was good, a bigger piece, or 2 of them would be better"

Contra: "1h45 departure delayed with no compensation."

Pro: "BEST FLIGHT OF MY LIFE"
Contra: "NOTHING"

Pro: "We sat at the exit passage and enjoyed it"

Pro: "The plane was clean, on time, and the staff were professional and friendly."
Contra: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pro: "+ Crew, professional and polite."
Contra: "- food unevenly cooked - No entertainment - Small toilet"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Pro: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Pro: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Contra: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Contra: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."

Contra: "Delayed"

Pro: "that they had new movies"
Contra: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"

Contra: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."

Pro: "Too short to rate but good overall"
Contra: "Nothing"

Contra: "Everything"

Contra: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."

Pro: "Nothjng"
Contra: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."

Pro: "movie was a holocaust film for yom hashoah"
Contra: "crowded food pretty bad late"

Pro: "very short flight but good and timely. nothing bad to say!"

Pro: "Everything is OK."
Contra: "Nothing. Everything is good."

Pro: "Overall service was excellent and staff was courteous and helpful."
Contra: "None"

Pro: "Crew were courteous and competent."
Contra: "No leg room; no head room when seat in front was reclined. Very uncomfortable. Food was also mediocre; expected better from a non-US carrier."

Contra: "In Geneva, United has you print out your own baggage claims but there is no option to print two claims if you are traveling with skis and a boot bag. So after standing on line to print out the claim, I had to have the claims printed at the baggage drop counter anyway. The person directing people through the process, should being questions people with skis and directing them to the proper place (especially since many people use Geneva Airport to access the French, Swiss and Italian Alps)."

Contra: "Not enough leg room"

Pro: "Big variety of complementary beverages including wine. Sandwiches. Toys for children."

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Contra: "N/A"

Contra: "my flight was cancelled and it was very difficult to get to where i needed to go. the flight i evaluated was from zurich to geneva."

Pro: "The crew.They were very courteous"
Contra: "The checking in.There was too much delay in starting.I was on the line for over an hour despite the fact that I had checked in on line .No provision for checked in passengers.Twas my first time flying with Lufthansa."

Pro: "The crew, flight, food was great. At OTP, they don't take your shoes off and I rang because I had a metallic zipper on my boots. That costed me an extremely nasty and abusive pat down. They also searched my handbag, taking my stuff out and asking about everything, including eyeglasses. I was so upset that I forgot to take my passport from the bin."

Pro: "Flight was on time. Great seats (we did pay extra to reserve them, however). Excellent staff on board. Quiet flight."
Contra: "We had to pay extra to reserve good seats."

Pro: "Upgrade to 1st class"

Pro: "Plane was mostly empty!"
Contra: "Nothing really...slightly bigger snack would have been great."

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Pro: "Food was not available for flight."
Contra: "Food"

Contra: "Three hours departure delay from Munich to SFO"

Pro: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Contra: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"

Contra: "It’s an international flight. It is what it is!"

Pro: "Comfortable seats, decent food and was left alone to sleep after a long day."
Contra: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."

Pro: "I really like the crew on Lufthansa"
Contra: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"

Pro: "More leg room"
Contra: "Leg room and bigger seats"

Pro: "Plane was awesome and comfortable"
Contra: "Delayed without updates for hours"

Contra: "Never happened,missed flight"

Pro: "Great crew."
Contra: "Working TVs"

Pro: "A regional flight. On time and clean."
Contra: "nothing."

Pro: "The crew and amenities are excellent!"
Contra: "Economy space is really tight."

Pro: "The service and the airplane"
Contra: "Nothing at all"

Pro: "Smooth flight"
Contra: "Entertainment was not functioning properly..... only one side of the head phones worked."

Contra: "I did not like the delays over one hour delayed"

Contra: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Pro: "entertainment options were great"
Contra: "rushed from connecting flight and then had to go through passport security check point"

Pro: "The flight was very good"

Pro: "They boarded back of aircraft first. They gave wine on demand. They were smiling and helpful and greeted us on entry and exit. The little things matter!"
Contra: "It was difficult to fall asleep in the seats. Uncomfortable."

Contra: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"

Pro: "Great price, great airlines, easy flight....I few LAX to Geneva."

Pro: "Great service you don't have to pay extra for"
Contra: "N/A"

Pro: "Good crew, liked the food and service. Better aircraft interior."
Contra: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."

Pro: "Great service and food."
Contra: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."

Pro: "Great service from a super crew. On time."

Pro: "Nice airplane, good crew, nice bite to eat."

Contra: "Delayed flight"

Pro: "Perfect service and comfort for a short flight. Very modern, excellent!"
Contra: "Sandwich delicious but too small."

Pro: "Flight attendants were very helpful."
Contra: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."

Pro: "Comfortable"
Contra: "Food"

Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"

Pro: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Contra: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"

Pro: "Service was good, got to change my seat last minute to sit next to my husband."
Contra: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."

Pro: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."

Pro: "Very family-friendly"

Pro: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Contra: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."

Pro: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."

Pro: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Contra: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."

Pro: "excellent flight crew, and entertainment options"
Contra: "the food/meals on this flight was awful. More snack options would be nice."

Pro: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."

Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Pro: "None of them above I'm not happy at all"

Contra: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."

Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Contra: "Nothing!"

Pro: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Contra: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."

Pro: "Not much."
Contra: "Baggage fees and unclear policy during booking with Kayak."

Contra: "very late"

Pro: "Nothing!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Pro: "All flights were on schedule"

Contra: "Difficulty getting to flight"

Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"

Pro: "Except eventually delay, the flight experience is good."

Contra: "food"

Pro: "A bit more leg and knee room."
Contra: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Pro: "Friendly staff, efficient"
Contra: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Pro: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Pro: "Nothinf"
Contra: "Everything"

Pro: "The food was good"
Contra: "Everything was fine"

Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Pro: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Contra: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."

Contra: "."

Contra: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"

Pro: "Flight delayed"

Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"

Pro: "The food was tasty, the crew was nice and overall it was realy good"
Contra: "There wasn't any movies or music as entertainment"

Pro: "Everything was going to at"
Contra: "Nothing"

Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"

Pro: "Good food, lots of movies, flight attendants friendly"
Contra: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."

Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Contra: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."

Pro: "Great grew, great flight. Thank you!"

Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Pro: "No unnecessary waiting. Excellent service!!!"

Contra: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Contra: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."

Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."

Pro: "Food and entertainment"
Contra: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Pro: "Flight was cancelled. Had to wait in the airport with kids."

Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"

Pro: "Not much...."
Contra: "The ticket indicated the wrog gate 21 instead of 31."

Contra: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"

Pro: "Everything worked well."
Contra: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."

Contra: "Toilet was not cleaned regularly"

Pro: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."

Pro: "Good coffee"
Contra: "Pastry"

Pro: "Friendly staff"

Pro: "Crew friendliness, flight quality"
Contra: "seat discomfort"

Pro: "Crew was very friendly."
Contra: "As a 'short' flight, food was offered for purchase - I didn't have any. Seats were comfortable but the controller for the entertainment was in the armrest and was constantly changed by elbows hitting buttons unintentionally.. Seats were generally too narrow for US shoulders. The entertainment system was poorly designed and everything interesting cost added money - FORGET IT."

Contra: "Not delete"

Contra: "Better punctuality"

Pro: "The crew was very nice, very helpful and very pleasant."
Contra: "Economy seat sucks on a 8 plus hours flight. Especaially over night."

Pro: "Check in starts 36 hours prior to take off, which is 50% more than what others allow. It was very convenient."
Contra: "Food could be better, but it wasn't bad in any way."

Pro: "the crew was very good, the seat could be a bit bigger in economy class"

Pro: "Confort"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."

Contra: "Service"

Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."

Contra: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."

Pro: "полет был хороший, спасибо!"
Contra: "всё было хорошо!"

Pro: "Movie selection, games, food, dreamliner plane"
Contra: "Legroom, seat comfort"

Pro: "Everything"

Contra: "My luggage didn't arrive to Odessa. I hope, it didn't get lost in transit."

Pro: "787 Dreamliner is comfortable and feels more spacious."
Contra: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."

Pro: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Contra: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."

Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"

Pro: "Pilot interection and the crew."
Contra: "Small air craft."

Pro: "The flight was on time, clean, comfortable seats, nice crew members"

Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."

Pro: "It was delayed, making me late for the connecting flight"

Pro: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Contra: "The flight wash cancelled."

Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Pro: "Crew was great."
Contra: "No on-board entertainment."

Contra: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."

Pro: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."

Contra: "Terrible never recommend to anyone"

Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."

Pro: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."

Pro: "Also very punctual."

Pro: "Easy long travel very comfortable"

Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"

Pro: "I liked having a backpack."
Contra: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."

Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."

Pro: "On time"
Contra: "Baggage fee and hot plane prop plane"

Pro: "Very timely and organized."

Contra: "You sold me no lagge ticket, and than charged extra"

Pro: "Good onboard service."
Contra: "LOT runs on very outdated IT systems and as a consequence often ends up losing your reservation. This has happened to us again. To fix it we have no navigate a series of different agents all of whom had the attitude you'd expect from an ex-communist airline. Pity because onboard staff and planes are ok. Overall proceed with caution."

Pro: "New aircraft, friendly crew"
Contra: "Guys, 1 hour delay for short flight is too much !"

Pro: "Nothing"
Contra: "The flight and the food All complete horror"

Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."

Contra: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."

Contra: "Boarding started at least half an hour late."

Contra: "Baggage fees"

Contra: "For a ticket of more than 300 usd you would expect at least a sandwich and a drink...."

Pro: "Helpful crew"
Contra: "The window shading technology on the Boeing Dreamliner does not block direct sunlight."

Pro: "People polite, food good and plane very comfortable."

Contra: "I was informed that the second segment was cancelled after flying to Warsaw (first segment). I effectively wasted the whole working day."

Pro: "Great crew and the flight was very nice. Boarding was done as quickly and orderly as possible."
Contra: "I don't really have any complaints about this trip."

Contra: "The service quality lags behind other companies"

Pro: "On my transatlantic flight they came around quite often offering water."
Contra: "Some of the flight attendants could not speak English very well. It was difficult to understand information about the flight due to this."

Pro: "Crew"
Contra: "Seats"

Contra: "Snacks on the plane, comfort"

Pro: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Contra: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."

Pro: "good service , everything good."
Contra: "nothing"

Pro: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Contra: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"

Pro: "Nothing"
Contra: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."

Contra: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."

Contra: "I almost died without watter due"

Pro: "Quick and no fuss"
Contra: "No food and entertainment didn't work"

Contra: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."

Pro: "Title says it all"
Contra: "Title says it all"

Contra: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."

Pro: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"

Pro: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Contra: "Everything"

Pro: "A short connection"

Contra: "Not possible for online check-in"

Pro: "I got to board first because I am wearing a cast on my leg."
Contra: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."

Pro: "Gave us food when they weren't required."

Contra: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"

Contra: "My luggage was lost."

Contra: "Very very bad landing in split and i didn't find my luggage Mina"

Pro: "Great. ON TIME!"

Pro: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Contra: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."

Contra: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."

Pro: "The staff was great"
Contra: "The movies are outdated"

Pro: "The tiny plane was smooth in the air. Crew was nice."
Contra: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."

Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."

Pro: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Contra: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."

Pro: "Very responsive and real meal for short flight!"

Pro: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."

Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."

Pro: "Service"
Contra: "Layovers"

Pro: "Good food, skillful pilot"

Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."

Pro: "All good."
Contra: "They woke me up for a meal. My bad to forget earplugs or ask for some."

Pro: "Huge legs space for economy class, great service!!!"

Pro: "Huge legs space for economy class, great service!!!"

Pro: "Baggage allowance"
Contra: "Too few movie choices."

Pro: "Luggage allowance"
Contra: "Too few movie selections"

Contra: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."

Pro: "Short flight"

Contra: "The landing was even harder that the fist flight b"

Pro: "My first trip using air Serbia was wonderful!!!! The plane and amenties were great."
Contra: "The only thing that I didn't like was the vegetarian food wasn't good- my breakfast was spinach and a tomato! (It was cooked well and tasted delicious. Just not enough food). I think that this might be a rare experience, as I had special meals- but everything else was wonderful!"

Contra: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""

Contra: "Serbia leg - including a 5 hour flight - had no entertainment options and food was not great. Additionally, one of our bags was misplaced and we are hoping it will be delivered later this week."

Pro: "service"
Contra: "n/a"

Contra: "Long Boarding Procedere and very weak Aircondition"

Pro: "Flight attendants very polite, flight very smooth."

Pro: "The flight was on time, extremely polite cabin crew, choice of two hot meals (meatballs and chicken in a mushroom sauce), a nice selection of drinks."
Contra: "No in flight entertainment apart from a onboard wifi service that is charged, but if you want to send out emails, chat or post an Instagram photo, than it is okay."

Pro: "First of all, I like the fact that I am able to arrive to Vienna fast, where I travel often. It is also cheaper than Austrian Airlines, and quality-for-money is much better."
Contra: "Ground crew was almost rude. Boarding was fast, but a bit unorganized. They should definitely replace old school ATR-72s with newer short-haul aircraft."