Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras."
Contra: "No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans."
Pro: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Contra: "Just about everything"
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Contra: "My screen was not working"
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "That we landed safely"
Contra: "Flying with other company"
Pro: "Cabin crew was very nice"
Contra: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Pro: "The Crew"
Contra: "Free food"
Pro: "Comfortable plane, good entertainment and very good food."
Contra: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Pro: "Being on time, clean airplain"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Pro: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Contra: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Contra: "The food honestly could have been better for business class. And the first flight wasn't actually business class seats which was disappointing."
Pro: "The aircraft."
Contra: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Pro: "Complimentary upgrade to business class - wonderful!"
Contra: "Delightful service and food."
Contra: "Poor quality of announcements in Warsaw for boarding times."
Pro: "Crew was fine, plain was fine"
Contra: "Departure was late one hour, I missed my flight connection to Bulgaria"
Contra: "Boarding could've been faster."
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "Comfortable plane"
Contra: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."
Contra: "All flights were delayed. Terrible service all around."
Contra: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Contra: "Every time Lot plane delayed!!!"
Pro: "Is a direct flight to Budapesr"
Contra: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Contra: "Delayed for al ost 2 hours."
Contra: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Pro: "טיסה מהירה"
Contra: "יצא באיחור של 50 דקות"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "better than expected accommodations, wonderful crew."
Contra: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."
Pro: "boarding hour late all other ok."
Contra: "everything ok"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Contra: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Pro: "Smooth plain driving"
Contra: "Diner meat to spicy, poor breakfast meal,"
Pro: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Contra: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."
Pro: "Comfortable and no fuss"
Contra: "We boarded about 10 minutes late"
Pro: "Simple, quick service."
Contra: "Very basic service but not really any issues."