Pro: "Crew brilliant but seat very tight"
Contra: "Boarding procedure slow and hectic"
Contra: "Security in Frankfurt - long lines"
Contra: "Will never use Lufthansa again"
Pro: "Everything except delay"
Pro: "Comfortable seats"
Contra: "Meals and entertainment"
Pro: "Very fast and cheap flight."
Contra: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pro: "Friendly crew, great food, comfy seats"
Pro: "The flight was adequate."
Contra: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pro: "great over all experiance. Don't let the other negative reviews put you off"
Pro: "The Lufthansa app provides updates on plane status and gate number, etc."
Contra: "Delay and food was bad"
Pro: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contra: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pro: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Contra: "Could not choose seats online,"
Pro: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Contra: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pro: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contra: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Contra: "Absolutely perfect."
Pro: "Great service. Friendly and accommodating."
Contra: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pro: "the on time scheduled departure"
Contra: "the long complicated walk to terminal"
Pro: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contra: "Our flights were delayed both on the way there and back"
Pro: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Contra: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Usual good service for economy class on this airline"
Pro: "Friendly crew"
Contra: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Contra: "Refusal to board as our flight was a few minutes landing"
Contra: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "Darned site more comfortable than the first leg of the journey."
Contra: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Contra: "Was a short flight , so really I don't have any negative impression"
Pro: "Staff was very friendly and caring."
Contra: "No entertainment and half sandwich with some cookies was the only food we got."
Pro: "They held the gate for us as we got there about 14 minutes before departure."
Pro: "787 seat spacing (a UA plane, not LH)"
Contra: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pro: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Contra: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pro: "The food, the crew, the cleanness"
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pro: "The crew and in flight experience were excellent."
Contra: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pro: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Contra: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pro: "On time and smooth"
Contra: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pro: "We arrived in London ahead of time. We go to Newark ahead of time"
Contra: "The food"
Contra: "Flight had no movies/in-flight service. Departed an hour late."
Contra: "Entertainment didn't work"
Pro: "Check in was good. Everything was orderly and on time."
Contra: "Fairly cramped for an international flight."
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Contra: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Contra: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Contra: "Boarding tool a long time and late take off"
Pro: "Stewards dis perfect job"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Contra: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pro: "In flight crew worked hard"
Contra: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pro: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Contra: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pro: "On time & clean"
Contra: "Can’t really say"
Pro: "Good flight , bad flight delay and luggage."
Contra: "To be on time"
Contra: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Pro: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pro: "I get Airpoints with the flight, crew were lovely."
Contra: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Pro: "On time"
Contra: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Contra: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Pro: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Contra: "Poor announcements"
Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"
Pro: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pro: "Great airline, everything on time,exelent service, great staff, good food"
Contra: "Everything was fine"
Pro: "Not much"
Contra: "Lateness and virtually no food at lunchtime"
Pro: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Contra: "I don't remember anything about the food."
Contra: "Long transit more than 12H without free accommodation nor meals"
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Pro: "see above"
Contra: "see above"
Contra: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pro: "Great staff, friendly and helpful."
Pro: "Compared to most American crews the Aus crew was helpful and outstanding."
Contra: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Contra: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Pro: "Service was spectacular. The United crew was awesome."
Pro: "Everything seemed all right"
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Contra: "Seats in economy class were crammed with next to no leg room"
Pro: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."
Contra: "smallish baggage storage"
Pro: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Contra: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pro: "Exiting the aircraft."
Contra: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pro: "It was cheap and easy to book"
Contra: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Contra: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pro: "Friendly crews, good coffee"
Contra: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
Have people at the Westjet counter
Both airports totally understaffed. Awful experience.
New 737 and seats too confining
Contra: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pro: "Terrific hot breakfast in bus. class"
Contra: "Window did not darken like the others."
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Contra: "Still don’t have my luggage yet"
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "Usual faultless KLM experience"
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Everything works and quick to get to destination."
Pro: "Reclinable seats."
Contra: "The food!! The lights could be dimmed as it was a night flight."
Contra: "Everything was good"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Pro: "Comfortable seat, great crew."
Contra: "Flight delayed, no USB port and no entertainment"
Pro: "Crew were great"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Contra: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pro: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pro: "My seat at the window was great and the staff really friendly and courteous!"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Contra: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pro: "The service"
Contra: "The seats"
Pro: "Shirt flight but well catered, boarding was efficient and quick."
Contra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pro: "Everything is top notch for an airline company."
Contra: "Nothing.... I enjoyed every moment of the flight."
Contra: "infotainment was down. Lost my luggage the flight was delayed"
Pro: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Contra: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Contra: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Contra: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pro: "Flight crew was fine. Food was good."
Contra: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pro: "The aircraft was clean"
Contra: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Contra: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pro: "Thankful for coffee being served without charge. Not all airlines do that."
Pro: "Comfort economy well worth the extra."
Contra: "suitcase didn't turn up, although connection was quite tight"
Contra: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pro: "The cabin crew, the flight and communication and the cleanliness of the plane."
Contra: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Contra: "Klm flight has very congested seating Getting information about eticket was pain"
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "seats were confortable"
Pro: "as if we were at the beginning of aviation"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Contra: "Flight was 1h20 minutes late."
Pro: "Short and sweet... friendly staff"
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Good communication with crew..."
Pro: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Contra: "They only serve pork meat that was not good"
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "On time,very frindly attendants q"
Pro: "Easy, for what it was."
Contra: "Plane interior was in poor shape"
Pro: "well organized; nice service attendance, friendly and efficient staff."
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Contra: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Contra: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Contra: "Terrible handling of a situation with a passenger with special needs."
Contra: "Arrived 15min late and I had a tight connection."
Contra: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "It was comfortable with good price."
Pro: "ON TIME."
Contra: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contra: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Contra: "Flight was over booked"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Good airport . Punctual flight ."
Contra: "Changing in luggage information was annoying"
Contra: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Pro: "Everything went to plan and we were very happy"
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Contra: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pro: "The air hosts and hostesses were very polite and courteous."
Contra: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Pro: "Crew nice,seats ok"
Contra: "Expensive hold luggage,rip off"
Pro: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Contra: "Everything was good"
Pro: "Good legroom and comfortable seats"
Contra: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Pro: "Nothing really"
Contra: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Contra: "Extra charges. £35 to check bags in"
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "It flies direct to the airport that I wanted to go to."
Contra: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Pro: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pro: "Pilot flew well Cup Noodles available to buy"
Contra: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pro: "Quick to board, smooth take off and landing"
Contra: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Contra: "hot on the plane"
Pro: "Crew very friendly."
Contra: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Contra: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Pro: "Cabin Crew and Pilot did their best"
Contra: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Pro: "Arrived only slightly delayed"
Contra: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pro: "Nothing at all"
Contra: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Pro: "New aircraft"
Contra: "Boarding was horrendous. Flight was late in."
Pro: "We arrived safely"
Contra: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Pro: "It was quite good at boarding, quick and efficient (from/to)."
Contra: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Pro: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Contra: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Contra: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pro: "Flight was on time unlike outward trip which was just under 2 hrs late"
Contra: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."