Găsește zboruri ieftine către Lucerna

Contra: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."

Contra: "Haven’t got there yet!!"

Pro: "Attendants were attentive and efficient"
Contra: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."

Pro: "Brand new plane and SUPER comfortable (even in coach!)."

Contra: "No wifi or inflight entertainment"

Pro: "The staff upgraded me to business. It was a great wxperience"

Pro: "Loved the warm and very delicious quiche, thank you!"

Pro: "great staff"

Contra: "My special meal wasn’t available."

Pro: "Chocolate Mövenpik ice cream"

Pro: "No problems to report. Boston to Zurich in under seven hours."

Contra: "The way the movies, needed extra parts. No touch screen"

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "General attitude of staff"

Contra: "The line at the check in was quite long. Luckily I had only carryon"

Pro: "The new aircraft"
Contra: "Lavatory wasn't clean enough"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Pro: "overall very satisfied"
Contra: "no issues"

Pro: "Chocolate"
Contra: "Over 1h delay Horrible sandwich Very rude staff"

Pro: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Contra: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Contra: "I had a lot damaged luggage!"

Pro: "Everthing went as planned. Left on time. Cannot complain."

Pro: "So far so good."

Pro: "Nothing."
Contra: "Communication was terrible."

Pro: "We had delays boarding and no one was there to explain why."

Pro: "Always replacement"
Contra: "None"

Pro: "Everything"

Pro: "That is wasn't crowded"
Contra: "That I had a 5 hour delay and I was t informed about it earlier"

Contra: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"

Contra: "Headsets did not work"

Contra: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Contra: "We didn't had entertainment"

Pro: "Very efficient airline; all goes smoothly"
Contra: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Contra: "meal choice run out very soon and I could not get what I wanted to get"

Pro: "Everything was great while aboard!"
Contra: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Contra: "Boarding was slightly confusing. Calling groups to board was not so organized"

Pro: "Comfort"

Pro: "Our attendant was very nice with a great attitude."
Contra: "Luggage line in Zurich at airplane"

Pro: "It's Swiss!"

Contra: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Contra: "I like Swiss airline"

Contra: "I booked the seat on line at extra charge and I was NOT given the seat by gate agent, unacceptable! I will ask a refund. AT"

Pro: "The ease of boarding and unboarding."
Contra: "There was no water provided during the night, except by going to get it myself from the attendants."

Pro: "Courtesy, on time, just great experience"

Contra: "Person at the check in wasn't very helpful and she looked unexperienced."

Contra: "Due to late dinner, was not allow to follow asleep as I needed"

Pro: "Pleasant, polite attendees. Unlimited drinks"

Contra: "The incoming go light was late"

Contra: "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"

Pro: "Better than all others at this time."

Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."

Pro: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Contra: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"

Pro: "Always excellent"

Pro: "Nothing"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."

Pro: "On-time departure. very polite and friendly staff and we got there fast!"

Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."

Pro: "Food and staff were good."
Contra: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."

Pro: "Friendly crew Good food Clean plane"
Contra: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."

Contra: "The flight arrived late and Tipton Long to depart."

Pro: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"

Pro: "Movie options and food"
Contra: "Not enough leg room"

Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"

Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."

Pro: "Staff was very good"

Pro: "Service and overall is excellent"

Pro: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Contra: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."

Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."

Pro: "Was surprised to get a full meal on such a short flight. Very good food."
Contra: "Pretty average flying experience. The plane looked older, but that's nothing unusual"

Pro: "food"
Contra: "leaving late"

Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."

Pro: "Everything"
Contra: "Nothing :D"

Pro: "The food was amazing."

Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Pro: "The crew!!!"

Pro: "the crew"

Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."

Contra: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."

Pro: "The service and entertainment!"

Pro: "Comfy plane overall, good and entertainment was good!"

Pro: "The same as above."

Contra: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Pro: "The food and the boarding was fast."
Contra: "Everything was great."

Pro: "It was nice to receive a meal on such a short flight."

Contra: "The flight was delayed for over an hour"

Pro: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"

Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pro: "Comfort, good quality meal, on time"

Pro: "Flight attendants have a great attitude and are very helpful. Clean interiors, nice seats."

Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."

Pro: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"

Pro: "EVerything"

Contra: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Pro: "actual flight ok"
Contra: "The Gate agent in Houston was not smart. 3 big mistages - 1. did not give us our baggage claim tickets. 2 . did not sit us together on the overseas flight (we are married and thats a long flight) 3. She did not ticket my husbands bag to go thru to Bucharest and it got stuck in Istanbul for 2 days."

Contra: "Perfect. Nothing to complain about."

Pro: "Food and crew were good on flight."
Contra: "Groumd crew at the ckeck-in desk was not goof. When she gave seat assigent, she was lying yo me or no knowlegde of fleet."

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "Second baggage charges"

Pro: "courteous crew, clean equipment, right temp"

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Contra: "Couldn't checkin online. Had to wait in line for over an hour."

Pro: "Boarding was again easy, directions were clear as to where I should sit. My only trouble with the crew was that announcements were sometimes too quiet to hear at all, which I hardly cared about anyway (seat belts, please). The movie selection was unexpectedly good, as was the music section. Books were meh."
Contra: "I was not comfortable after about four hours, my biggest problem being I had already been riding in an airplane for a total of six hours that day. Food was fine, but came with salt, which was nice. I don't expect a four course meal on an airplane, but I didn't eat with gusto. The headphones provided were lousy, but I just plugged in my own set."

Pro: "Upgrade to 1st class"

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Pro: "The transfer from my previous flight to this flight worked like clock work but there was no time to spare."

Pro: "Crew , good Seats o paid for it to have it good legroom"
Contra: "Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit"

Contra: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"

Contra: "Boarding from bus and no aero bridge"

Pro: "Food was good"
Contra: "Late to board, had to wait on arrival for gate while cabin was getting uncomfortably hot"

Pro: "Comfortable seats, decent food and was left alone to sleep after a long day."
Contra: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."

Pro: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Contra: "There is no inflight entertainment on these flight but I brought my own."

Contra: "Perdieron las maletas"

Pro: "Everything except the checking in process"

Pro: "Seats had lots of space and entertainment systems had large, clear screens."
Contra: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."

Pro: "The crews are ok; hard working . Seat are comfortable too."
Contra: "I think that’s almost."

Contra: "Traveled business class and the big perk was nobody in the middle seat. My seat was same size and uncomfortable as economy seats. The seating chart when I chose seats showed only 2 seats on each side. However there were 3 regular seats on each side, just like economy. Not a nice surprise."

Pro: "Great crew"

Pro: "Luggage space, comfortable seat.. huge plane"
Contra: "Ice cream was not good."

Contra: "See above"

Contra: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"

Contra: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."

Pro: "Smooth fast flight with good service!"
Contra: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"

Pro: "overall experience is great"
Contra: "seats would have better"

Pro: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Contra: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."

Contra: "Leg space"

Pro: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Contra: "Nothing, great flight!"

Pro: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Contra: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"

Pro: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Contra: "Bathrooms should have gotten a bit more attention in terms of cleanliness."

Pro: "I Luz Myriam will give to Lufthansa 10 qualification!!! in Overall, Boarding, Crew, Food , Entertainment, but 8 about Confort"
Contra: "Just the air conditions was too cold I asked the attendant if can warm my place a little, but she told me the other passenger are warm, she doesn't take care about me, NOT COOL!!"

Pro: "Comfortable seats, good variety entertainment"
Contra: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."

Pro: "Adequate room Complimentary beer"

Contra: "Nothing"

Pro: "Perfect!"

Contra: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."

Contra: "The leg room was awful. I felt like a packed sardine."

Pro: "Boarding was fast Crew was polite"
Contra: "There was no entertainment on board!!!!!!"

Pro: "Crew was great. Food was good."

Pro: "Had no problems. Was a comfortable flight."

Pro: "Crew was fantastic."

Contra: "huge plane, no space. painful."

Pro: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Contra: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Pro: "as usual flight itself was okay"
Contra: "no major complaints"

Contra: "The 1-star responses correspond to N/A. Mt flight was :30."

Pro: "Ground crew very helpful to get connecting flight on time"
Contra: "Run to get in on a plane"

Pro: "Entertainment food and friendly crew! Alles gut!!!"
Contra: "Small seats"

Contra: "small seats,no LCD for each one,food nor so good."

Contra: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Pro: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Contra: "long layover before my next flight to Chicago"

Pro: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."

Contra: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Pro: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Contra: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."

Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."

Contra: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Contra: "Long delay."

Contra: "Delay"

Contra: "arogant staff, flight canceled, great difficulties to claim my money back"

Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."

Pro: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Contra: "That I did not fly this airlines before. They will be first on my list from now on."

Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Pro: "all was good"

Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"

Pro: "Very comfortable aircraft"

Contra: "A poor choice of video/film/documentaries. Limited and uninteresting."

Pro: "Helpful service, decent food."

Pro: "arrived early"

Pro: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Contra: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Contra: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Pro: "The plane arrived at destination ahead of schedule."
Contra: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Contra: "Both flights were delayed. Food selection was poor."

Contra: "The flight was delayed and I lost my luggage."

Pro: "Love the coordination"

Contra: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Pro: "Good service"

Pro: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contra: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."

Pro: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."

Pro: "Best take off, Best Fight, Perfect Landing...!!!"
Contra: "Diner was tasty...but, no breakfast... would have been great..!!!"

Pro: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Pro: "Friendly staff"

Contra: "My luggage was lost again It is the second time in a row that happens"

Contra: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."

Pro: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Contra: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Pro: "Plane was on time, boarding was fast and easy, great crew"
Contra: "Food was terrible"

Pro: "Service was spectacular. The United crew was awesome."

Contra: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"

Pro: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."

Pro: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Contra: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."

Pro: "complimentary chocolates are excellent"
Contra: "my luggage was one day late"

Pro: "Cordial staff, on time flight, and tasty meals."

Pro: "Everything went well"

Pro: "Getting off the plane! Never to return!!"
Contra: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."

Pro: "The flight was simply fantastic"

Pro: "on time, efficient boarding, friendly & helpful crew"

Pro: "The crew,food and IFE. Plane was extremely clean. Definitely the best business class to Europe from Canada"
Contra: "Nothing."

Pro: "good entertainment choices"
Contra: "my pre-arranged seat was changed without notice."

Pro: "the crew was very good, the seat could be a bit bigger in economy class"

Pro: "Confort"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."

Contra: "0"

Contra: "Service"

Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."

Pro: "Everything"

Pro: "Everything"

Pro: "Crew"
Contra: "Delays"

Pro: "The crew were very nice."
Contra: "I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website."

Pro: "Modern new plane, efficient plane crew"
Contra: "Chaotic boarding, seats have very little support, no food or entertainment"

Contra: "Everything was good except for the temperature. The plane was too hot."

Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"

Contra: "Flight was delayed and I lost my connection to NY, I had to get rescheduled flight for day after so I didn't arrive to NY on Sunday but on Monday."

Contra: "Delayed for al ost 2 hours."

Contra: "Boarding started on time yet we took off an hour late"

Pro: "The flight itself was not bad"
Contra: "Customer service was horrible at the airport from staff . They did not let us board , even though we got there on time from Chicago and people were still in line. We waiting 6 hours , and the flight was delayed another 1 hour and a 1/2.. customer service did not accommodate us in our time in Poland . We had to pay additional fees for transportation from airport to hotel"

Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."

Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Pro: "Crew was great."
Contra: "No on-board entertainment."

Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"

Contra: "My luggage didn’t arrive. Plane left with a delay."

Contra: "Old films"

Pro: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Contra: "Again same thing crew unfriendly not even the smallest smile."

Contra: "old aircraft enterrainment system didnt work food tray broken in many seats"

Pro: "Flight was smooth with no problems."
Contra: "No entertainment system."

Pro: "Very efficient, professional and friendly"

Contra: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."

Pro: "courteous and pleasant"
Contra: "Nothing particular"

Pro: "Easy long travel very comfortable"

Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"

Pro: "Barely nothing"
Contra: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."

Pro: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Contra: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."

Pro: "Good onboard service."
Contra: "LOT runs on very outdated IT systems and as a consequence often ends up losing your reservation. This has happened to us again. To fix it we have no navigate a series of different agents all of whom had the attitude you'd expect from an ex-communist airline. Pity because onboard staff and planes are ok. Overall proceed with caution."

Pro: "Nothing"
Contra: "The flight and the food All complete horror"

Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."

Contra: "Boarding started at least half an hour late."

Contra: "Flight was late to leave Warsaw, no apparent reason given."

Contra: "Baggage fees"

Pro: "Flowers in the bathrooms."
Contra: "Unhelpful crew, bad food, no complimentary wine."

Pro: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Contra: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."

Contra: "Seats were too small."

Pro: "lots of legroom on this flight"

Pro: "Great crew and the flight was very nice. Boarding was done as quickly and orderly as possible."
Contra: "I don't really have any complaints about this trip."

Contra: "Food could have been better than just sugar wafers."

Pro: "The plane loaded on time and left on time. The flight was quite smooth. Best of all, the flight attendants gave out Prince Polo chocolate bars, the best candy in the world."
Contra: "The plane did lack a photo of John Paul II, though he was featured extensively in the airline magazine. Further, there wasn't much in the way of traditional Polish music playing during the boarding process. These aren't huge problems, though. Still a great experience."

Pro: "Polite and competent personnel, lots of leg room."
Contra: "They could stand to give us a little more food."

Pro: "Food and stewardess."
Contra: "It's my last time with lot. They should learn some manners and not to try every possible way to get money from passengers. Shame on you LOT."

Pro: "Flight was prompt. People were all helpful."
Contra: "Bus ride to board plane."

Contra: "$700+ for a transatlantic flight and you have to buy yourself a glass of wine with dinner?"