Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Contra: "It would have better if the flight wasn’t 5 hours late."
Contra: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Pro: "Friendly staff On time"
Contra: "Seats (legs)"
Pro: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pro: "Friendly Crew , modern and spacious aircraft B777"
Pro: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Contra: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Pro: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Contra: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Pro: "The flight attendants were professional and helpful."
Contra: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Pro: "choice of movies were very bad"
Pro: "Nothing remarkable"
Contra: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pro: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Contra: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Contra: "Staff not very friendly. Very small seat. Worn out plane."
Pro: "It reminds me of school dinners"
Contra: "Bland, over cooked No thought into the presentation or flavour"
Pro: "not enough room, everything hastily delivered"
Pro: "good entertainment system, modern aircraft , friendly and competent crew"
Contra: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Contra: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Pro: "Overall good"
Pro: "Smooth, on time flight"
Pro: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Contra: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Pro: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Contra: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Pro: "Great entertainment system"
Contra: "Leg room space was a bit restricted compared to what I am used to"
Pro: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Contra: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Contra: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Pro: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Pro: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Pro: "Painless flight"
Contra: "No bottles of water for economy flyers"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Food was great."
Contra: "No USB. Entertainment was so-so."
Pro: "The seat, the airport, the service"
Contra: "The tight connection"
Pro: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Contra: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pro: "Aircraft clean, staff friendly and efficient"
Contra: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Pro: "Crew handled it well"
Contra: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Pro: "Service, food was excellent. They went above and beyond."
Contra: "Hard to say.. Comfort of economy section."
Pro: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Contra: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."
Pro: "Friendly cabin crew"
Contra: "Again, boarding was chaos. No special boarding for star alliance gold member."
Pro: "The flight experience was efficient and secure; that's good. Staff generally professional."
Contra: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Contra: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Pro: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Contra: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Not having 2hr delays would be great
Pro: "Very helpful and experienced crew, really good service! Thank you!"
Contra: "I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!"
Contra: "Boarding from bus and no aero bridge"
Pro: "Comfortable seats, decent food and was left alone to sleep after a long day."
Contra: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Contra: "Food quality, crew attitude, seats and entertainment ."
Contra: "There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better"
Pro: "Pilot kept us informed throughout the flight."
Contra: "Onboard services."
Contra: "Poor customer service, was booked off twice without being informed."
Contra: "Perdieron las maletas"
Contra: "Cramped economy seats compared to Bombay to Munich flight."
Pro: "seats were pretty comfortable"
Contra: "reading light didn't work. I wanted to read my book and it was impossible. ran out of choice in the final meal"
Pro: "seats were decent size, smooth landing"
Pro: "The flight was very pleasant. The flight attendants were also very nice."
Contra: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pro: "Lufta Hanza canceld the flight"
Contra: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"
Pro: "The crew were impeccable."
Contra: "Very narrow economy seats."
Contra: "Plane was HOT"
Contra: "Got to pick a seat when signing in"
Contra: "The boarding process was not good."
Pro: "What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience."
Contra: "Nothing, the experience exceeded all expectations."
Pro: "Smooth fast flight with good service!"
Contra: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Pro: "It was a good flight. Crew, boarding, food were good."
Contra: "Very narrow seats."
Pro: "overall experience is great"
Contra: "seats would have better"
Pro: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Contra: "Nothing, great flight!"
Pro: "It was clean and it was on time."
Pro: "Service was outstanding. Very polite and prompt."
Pro: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Contra: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."
Pro: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Contra: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Contra: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."
Pro: "I was rebooked on another flight earlier."
Contra: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pro: "The crew was a 10. They were wonderful."
Contra: "I was in business class and the tv remote did not work."
Contra: "Space and overall comfort of economy class"
Pro: "excellent service of crew."
Pro: "The planes of United Express are shabby. The service is unreliable. This was the last flight to Cedar Rapids from Chicago on the 14th. It left on time, which I regard as a miracle. That flight is chronically late or canceled. So I felt very lucky, especially after a long flight from Israel. The crew was nice however."
Contra: "I have already indicate that in part. The planes are shabby and the seats are fairly uncomfortable. The good thing about this particular flight is that the person at the gate who organized the boarding, changed my seat to one where there was no one else sitting next to me."
Pro: "Had no problems. Was a comfortable flight."
Contra: "The 1-star responses correspond to N/A. Mt flight was :30."
Pro: "Boarding and crew were great."
Contra: "That "seats" did not have USB connection (for phone charging)."
Contra: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Pro: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."
Contra: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Pro: "Same as above"
Contra: "Same as above"
Pro: "Cork test and effociency"
Contra: "No complaints"
Pro: "Lufthansa is my favorite airline. The service is impeccable, good food, great entertainment and as comfortable as international flights can be in economy class."
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Seating is extremely cramped"
Pro: "The crew"
Pro: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Contra: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pro: "Leg room was good. I am 6ft 2in"
Contra: "Seat bottom could have been better. I have a honey bottom"
Pro: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Contra: "The food. It was okay."
Contra: "Seats very hard and uncomfortable in economy"
Pro: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contra: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Contra: "small seats,no LCD for each one,food nor so good."
Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Pro: "Overall it was a good trip and staff was helpful."
Contra: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pro: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Contra: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Contra: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pro: "Enough legroom for economy"
Contra: "Basic food - poor in fight entertainment"
Pro: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Contra: "This was a great flying experience."
Contra: "arogant staff, flight canceled, great difficulties to claim my money back"
Contra: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "Not a long run."
Contra: "Seats too too tight. Uncomfortably tight."
Pro: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Contra: "That I did not fly this airlines before. They will be first on my list from now on."
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "I had double seat all to myself so that was nice."
Contra: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Pro: "Short flight"
Contra: "I have to pay for food or drink"
Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"
Pro: "Helpful service, decent food."
Pro: "The flight was very smooth"
Contra: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Pro: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Contra: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Pro: "The plane arrived at destination ahead of schedule."
Contra: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Pro: "Love the coordination"
Contra: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Pro: "Whole process of checking in, security, and boarding was very easy."
Contra: "economy class eats sold as business class !!! very poor and cheap strategy --"
Contra: "Please change food, enough of pasta every time."
Pro: "All flight members were servicing very pleasantly"
Pro: "Very nice and polite crew, great service."
Contra: "Regular breakfast was just a muffin and nothing else :("
Pro: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pro: "Best take off, Best Fight, Perfect Landing...!!!"
Contra: "Diner was tasty...but, no breakfast... would have been great..!!!"
Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Contra: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Contra: "My luggage was lost again It is the second time in a row that happens"
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "Good food, good service and arrived before schedule."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "Had premium seat. But since you drive with the bus to the airplane you are mixed up with economy for boarding."
Pro: "A very average experience. Nothing amazing."
Contra: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Contra: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Pro: "The Crew"
Contra: "Free food"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Contra: "Flight delays, late boarding, better service"
Contra: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pro: "the crew was really amazing!"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "On time, stable flight without surprises"
Contra: "Bus takes you to and from the plane."
Pro: "OK small flight to warsaw from Lviv"
Contra: "Took too long the flight to Lviv and my luggage never made it on the flight."
Pro: "Everything was OK exept few things"
Contra: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Contra: "Everything was good except for the temperature. The plane was too hot."
Pro: "Food best airline food I have had in a long while."
Contra: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "Pilot interection and the crew."
Contra: "Small air craft."
Pro: "The crew"
Contra: "Change gate"
Contra: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Pro: "We made it there and the staff in Warsaw were very helpful."
Contra: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Pro: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Contra: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Pro: "Nice crew"
Contra: "No meals offered on board"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pro: "Very roomy well designed plane. Good communication from pilot and staff."
Contra: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Pro: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Contra: "Again same thing crew unfriendly not even the smallest smile."
Contra: "old aircraft enterrainment system didnt work food tray broken in many seats"
Pro: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Contra: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."
Pro: "Crew was very nice"
Contra: "Seat was broken and flight was delayed 45 min"
Pro: "Also very punctual."
Pro: "Decent new airplane. Nothing else really stands out"
Contra: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Contra: "Boarding started at least half an hour late."
Contra: "Flight was late to leave Warsaw, no apparent reason given."
Pro: "Smooth and simple. Great flight!"
Pro: "The flight experience was smooth!"
Contra: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pro: "Comfortable, on time, smooth boarding"
Pro: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Contra: "They should finally replace old ATR-72."
Pro: "Super comfortable the seats and staff"
Contra: "Nothing it was great."
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Contra: "More movies and TV shows please!"
Contra: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Contra: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Contra: "they charged me for baggage when it was supposed to be included"
Contra: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Pro: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Contra: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Contra: "No entertainment equipment, video or audio."
Pro: "good service , everything good."
Pro: "My isle seat"
Contra: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Pro: "On time flights both directions"
Contra: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Pro: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Pro: "Quick and short flight. Plane was clean and comfortable"
Contra: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Contra: "Arms rest are pretty small"
Contra: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Pro: "Quick and no fuss"
Contra: "No food and entertainment didn't work"
Contra: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Contra: "Not possible for online check-in"
Contra: "Not possible for online check-in"
Contra: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Pro: "Easy check in, flight was on time, crew were nice and free meal and drink."
Contra: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Contra: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Pro: "The tiny plane was smooth in the air. Crew was nice."
Contra: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"
Contra: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."
Pro: "The food was good as always, the crew is nice."
Contra: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Pro: "Very friendly staff"
Pro: "Very responsive and real meal for short flight!"
Contra: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Pro: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Pro: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Contra: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Pro: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Contra: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pro: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Contra: "Passengers were kept 3 hours in the plane during the impairment."
Pro: "Food is very good"
Contra: "Flat bed is not comfortabl, no mattras.."
Pro: "Service was very good"
Pro: "Baggage allowance"
Contra: "Too few movie choices."
Pro: "Luggage allowance"
Contra: "Too few movie selections"