The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Good service in future always Qatar Airlines"
Pro: "All is well"
Contra: "Everything is excellent"
Pro: "Very pleasant and comfortable flight."
Contra: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew was terrific. Great service. New aircraft are comfortable too."
Contra: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Contra: "We’ve been waiting for almost an hour now for the bags to come out. This is insane"
Pro: "The crew was amazing and delightful"
Contra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pro: "The seat was comfortable, and food was very nice."
Contra: "Nothing I could think of"
Contra: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Pro: "The attendants were great."
Contra: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Contra: "Many of the entertainment systems were broken."
Pro: "Qatar is impressive. The airbus was incredible."
Contra: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Contra: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Contra: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Everything was good - food, entertainment, on time."
Pro: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Contra: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pro: "All of it was great!"
Pro: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Contra: "Some crews are not accommodating."
Pro: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Contra: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Pro: "Hospitality, boarding process"
Contra: "Food was slightly undercooked (chicken). Should have better process to check for that"
Contra: "they pot me in another flight"
Pro: "The crew was friendly and patient. The flight departed on time."
Contra: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pro: "Quality of foods and service"
Pro: "It was excellent."
Contra: "It was excellent."
Pro: "Not much"
Contra: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Contra: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pro: "I had a great experience with overall trip."
Contra: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Contra: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pro: "The food and service was great"
Contra: "The bathroom could be cleaner :)"
Contra: "Boarding in India is never smooth, no difference here"
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "flat bed business class seats"
Contra: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pro: "Nothing at all"
Contra: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Pro: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Contra: "Food needs to be asked for rather than offered."
Contra: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Contra: "Great experience"
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."
Pro: "Crew was very attentive and courteous"
Contra: "More fruits and non-starchy vegetables would make food more enjoyable"
Pro: "Flight attendants are friendly and helpful."
Pro: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Contra: "Email updates before flight! Not a single email sent!!"
Pro: "Crew was great. Phenomenal even."
Contra: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Pro: "Crew, food, boarding, service"
Contra: "Very tight seats. Not enough of leg room"
Pro: "The food was great and the other flight attendants were kind and understanding."
Contra: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Contra: "Only two options for dinner is very few options."
Pro: "Friendly crew"
Contra: "Very good overall"
Contra: "The boarding organize by group could improve the process"
Contra: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Pro: "Responsive excellent crew."
Contra: "Long waits to get to the bathroom. Plane dated."
Contra: "Pleasant overall experience"
Pro: "Reliable, modern cabin, nice crew"
Contra: "Some more music choices would be nice"
Pro: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Contra: "The delay to fly was the only issue"
Pro: "Boarding was smooth"
Contra: "The aircraft was horrible No space at all even after paying for a better seat"
Pro: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Contra: "Two of the flight attrendants in our area were in a bad mood and it showed."
Contra: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pro: "The bag drop off and check in went very quickly."
Contra: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Pro: "787 is an excellent plane and I could sleep a little"
Contra: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Pro: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pro: "Nice Aircraft, nice crew"
Pro: "Food and crew were great, very friendly and perfect with timing of serving meals"
Contra: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pro: "Friendly Crew , modern and spacious aircraft B777"
Pro: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contra: "Boarding and in-flight experience were excellent."
Pro: "Friendly service and food"
Contra: "Older plane with no entertainment"
Contra: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "On time departure; easy flight; seating was spacious"
Contra: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pro: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."
Pro: "It was on time"
Contra: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pro: "staff were very helpful"
Contra: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Went great, no complains"
Contra: "HOT turkey sandwich"
Pro: "I loved the timing of my connecting flights. Just enough layover time."
Contra: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Pro: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pro: "Coke Zero was available."
Contra: "Limited selection of movies and tv shows and only one food option."
Pro: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Contra: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Pro: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Contra: "Very little not to like on this flight."
Pro: "Crew and overall service was great. Crew was attentive and friendly."
Contra: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Pro: "Crew was kind and helpful."
Contra: "Seats are so narrow and led room. Another bathroom is always a plus."
Pro: "courteous updates; excellent service."
Contra: "waiting 35 minutes for gate upon arrival"
Pro: "Service, slot"
Contra: "Distance to gate"
Pro: "The food was really good. The selection of TV shows and movies were nice, and kept me entertained the whole flight."
Contra: "Boarding was confusing. The same questions were asked 3 times, I couldn't tell if that was security protocol or just glitch in their process. Seats were uncomfortable."
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.
Delayed departure. Made me have to pay more for parking and had to call out of work.
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
The service was vrey poor. 3 flight attendeds late coming in 35mins late. Then we had to wait on the runway for a storm to pass us by which was about another 30 mins. Very Very Poor service.
Contra: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pro: "The crew was amazing."
Contra: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pro: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Contra: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pro: "They got us there on time and safe."
Contra: "Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!"
Pro: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Contra: "Luggage still in Atlanta with Delta."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The flight was delayed over two hours"
Pro: "Information communicated about delays."
Contra: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Contra: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pro: "Very good"
Contra: "Seat assignments should have be provided at check in."
Pro: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pro: "The crew was dealing with NOVA/DC residents"
Pro: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Contra: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pro: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pro: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Contra: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Contra: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pro: "Having three seats."
Contra: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pro: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pro: "On time"
Contra: "Seats did not recline"
Contra: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pro: "Another safe flight. Crew was very attentive."
Contra: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Contra: "Plane delayed 4 times for a total of 4 hours"
Pro: "The flight for getting us therw"
Contra: "No food and no entertainment"
Pro: "Pleasant flight, plenty of entertainment on a long flight."
Contra: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pro: "The snack was nice."
Pro: "The crew was friendly, relaxed, made everything seem like a breeze"
Pro: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pro: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Contra: "When the person in front of you put their seat back you didn't have a lot of room."
Pro: "The staff was excellent, and very patient with the customers"
Contra: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pro: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Contra: "Flight delayed. Had to hurry to get to my train."
Pro: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Contra: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pro: "flight attendants were great."
Contra: "not enough leg room and space. The business class should be at the minimum for economy."
Pro: "everything on schedule; courteous staff and great pilots"
Contra: "everything was very ordinary so cannot complain"
Pro: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Contra: "The seats did not recline for anyone on the plane."
Pro: "The crew was polite and friendly"
Contra: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pro: "Free drinks in Comfort+"
Pro: "On time"
Contra: "Very poor job . I had bad experiences."
Pro: "Excellent service . Good customer service"
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Contra: "little delay in departure"
Pro: "Good Timing"
Pro: "crew and service are great."
Contra: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pro: "Food and crew amazing..I guess Turkish airline going to be best"
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Screens at each seat"
Contra: "Food was terrible, the WiFi wouldn’t work even at $15"
Pro: "Crew was fantastic and service was awesome"
Contra: "Business class seats are not very comfortable like Qatar or Emirates."
Pro: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Contra: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pro: "As always Turkish Airlines has exceptional service"
Pro: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pro: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Contra: "Nothing to dislike! My favorite airline."
Pro: "Friendliness of crew."
Contra: "Very bad seats."
Contra: "See volume issue from earlier."
Pro: "The crew was kind and the food was good, the birding process was quick and easy."
Contra: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Food and crew were excellent, price was good."
Contra: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Contra: "leaving late"
Pro: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Contra: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Food, entertainment, crew were all great"
Contra: "Very cold in cabin"
Pro: "Food, entertainment, and crew were great!"
Contra: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pro: "Friendly Cabin crew Entertainment was above average."
Contra: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pro: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Contra: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Contra: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pro: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Contra: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Contra: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pro: "Food is always good."
Contra: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Pro: "Choice of in-flight entertainment was excellent."
Pro: "Bussness class."
Contra: "Flight was delayed a little."
Pro: "outstanding flight assistances, excellent food."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The flight was smooth (good pilots) and the service was great."
Contra: "The space between seats."
Pro: "Very spacious, lots of room, on time. A nice experience overall."
Contra: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Crew was fine; food fine."
Contra: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Pro: "the crew, meal, flight, every thing was excellent"
Contra: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Pro: "Food / service / timeliness"
Pro: "Loved all around."
Contra: "I loved it."
Pro: "Crew was fantastic!"
Pro: "Seat back tv’s"
Contra: "Flight was delayed over 3 hours, food was mediocre at best"
Pro: "The flight was seamless,appreciated the frequent food and drink service"
Contra: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pro: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Contra: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Contra: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Pro: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Pro: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "The food was good, along with the service."
Contra: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Contra: "Quite satisfiedoverall"
Pro: "The crew was helpful and friendly."
Contra: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Contra: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Contra: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pro: "Hospitable service"
Pro: "Flight attendants very nice and efficient"
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "Requested vegetarian and was served vegan"
Pro: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Contra: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Pro: "The food was pretty good. Entertainment selection was good!"
Contra: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pro: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pro: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Contra: "Non that i know of"
Contra: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Pro: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Contra: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Contra: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pro: "Overall good."
Contra: "Quantity of food served was very less. They could have given more."
Contra: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pro: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Contra: "Space felt cramped (small)"
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Contra: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Contra: "There is never enough room in coach. The food was TERRIBLE."
Contra: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pro: "The food was good, and crew came around several times to offer drinks."
Pro: "Food & Entertainment were OK"
Contra: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Contra: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"
Pro: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Pro: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Contra: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pro: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Pro: "Crew was courteous and efficient. Food was not bad."
Pro: "Everything went fine."
Pro: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Contra: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Pro: "The crew was very friendly and helpful."
Contra: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."
Pro: "Clean, good pilots and quick"
Contra: "Food was bad"
Pro: "The flight attendant was helpful in confirming that my connection gate was C14."
Contra: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pro: "Food and movies on board were good"
Contra: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pro: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Contra: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Contra: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Contra: "About five pieces of souvenir pottery were lost because somebody who checked the luggage forgot to wrap them back the way they were. It was a sloppy work maybe by customs or security but i hold you responsible since i had booked my flight with Lufthansa sincerely Ioannis Stratakis"