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Pro: "nothing much"
Contra: "One stop would have been better"

Pro: "The crew was cool."
Contra: "More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability."

Contra: "Everything was great food and the plane great people"

Pro: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Contra: "More spacial seats"

Pro: "crew was good but seat was too narrow, and there are too many little kids near us."
Contra: "do limit the number of passengers with little children and don't put senior citizens near them."

Contra: "More help for missing the flight."

Pro: "Crew was efficient and kept a busy flight organized."

Pro: "all is good"
Contra: "n/a"

Pro: "No"
Contra: "Seat was not comfortable. Push back was not working"

Pro: "Entertainment system"
Contra: "The food and the crew way of speaking to people"

Contra: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"

Contra: "Baggage claim in Newark horrible and slow. Not the brightest people here."

Pro: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"

Pro: "Good choice of entertainment."
Contra: "Food can be improved. A little bit of innovation is needed."

Pro: "Business class setup Bar Staff"
Contra: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."

Contra: "Shitty boarding like in all India airports"

Contra: "Timely."

Contra: "I haven't got onto the flight you stupid twerps."

Pro: "Everything"
Contra: "Nothing"

Pro: "horrible baggage policy"

Pro: "Every thing about Emirates was first class Including the CREW!!"
Contra: "It was a bit too cold but it did get better afterwards"

Pro: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Contra: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."

Pro: "Entertainment system is very good. Crew was marvelous"

Pro: "The flight itself was fine"
Contra: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."

Pro: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Contra: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."

Pro: "The delay was too long and disorganized."

Pro: "Lots of movies to watch -- when the system was actually working."
Contra: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."

Pro: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Contra: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."

Pro: "It was fast and comfortable"

Pro: "Everything"
Contra: "Nothing"

Contra: "not upto the mark."

Pro: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."

Pro: "food, comfort, entertainment, staff - very good all round"
Contra: "toilets could have been a bit cleaner"

Pro: "I love Boeing 777s."

Pro: "The predictable skyward gold benefits when travelling with emirates"
Contra: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"

Pro: "Attentive service, had a special treat for me as it was my birthday."

Pro: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Contra: "Not much I didn't like"

Contra: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"

Pro: "Emirates business class is excellent."
Contra: "Cannot think of anything to complain about."

Pro: "same as above"

Pro: "Kids meals, activity packs, kids headphones, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old). Entertainment system was top notch!"

Pro: "The movies on board"
Contra: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"

Pro: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
Contra: "See above"

Contra: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."

Pro: "The crew surprised my fiancé and me with a champagne and cheese cake toast in the middle of the flight. It was incredibly thoughtful as I had only told two of them about our new engagement."
Contra: "We could clearly hear several of the crew bickering about things at several points of the flight."

Pro: "Food"
Contra: "Management"

Pro: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Contra: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."

Pro: "Just a great experience for a very long flight. The kind of pampering you don't see on any other airline."
Contra: "Well the food would have been terrific but was overcooked. Staff was unfamiliar with White Russian drink. There was no cream available for above or for coffee."

Pro: "My flight was very comfortable, and the staff was very attentive."
Contra: "I was not able to choose my seat for this flight"

"Better entertainment options and faster boarding."

"One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight"

"Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you."

Pro: "Great flight"

Pro: "The flight was on time and fairly clean."
Contra: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."

Pro: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Contra: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."

Contra: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"

Pro: "Got an upgrade to business class"

Pro: "Flight attendants are friendly and helpful."

Contra: "Food could be better"

Contra: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."

Pro: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Contra: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."

Pro: "Full array of entertainment."
Contra: "Seats were not too comfortable."

Pro: "Excellent food and crew"

Contra: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Pro: "Flight share with another airline so we couldn’t book our seats in advance."
Contra: "Space is cramped. Very professional and courteous crew."

Pro: "Professional, friendly service in every respect."
Contra: "Economy is profoundly uncomfortable -- as with all its competitors."

Pro: "Delayed...delayed and delayed some more!!!!!"

Pro: "Special GF meals care on board, friendly staff, good food and drinks"

Contra: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"

Pro: "choice of movies were very bad"

Pro: "Excellent crew, shiny disposition"
Contra: "Entertainment: not many new movies worth watching. Not enough TV programs offered."

Contra: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Contra: "Roughest flight ever, many people got sick, too much turbulence to fly"

Pro: "Flight was exactly on time as described. Crew was friendly"

Contra: "This flight was missed due to the delay of the first flight."

Pro: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Flight is conformable.. Crew was fine."
Contra: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."

Pro: "Very well organized company beginning with the website, check in, boarding and the flight."
Contra: "None"

Contra: "We had almost 8 hours delay"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Contra: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Pro: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."

Pro: "It was comfortable."
Contra: "No entertainment."

Pro: "Crew were perfect food was fine"
Contra: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."

Pro: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Contra: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."

Pro: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Contra: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."

Pro: "Swiss Air was the best airline ever!"

Pro: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Contra: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."

Contra: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."

Pro: "The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate."
Contra: "Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours."

Pro: "Real silverware. Great crew presence. Ice Cream and chocolate."

Contra: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."

Contra: "No plugs for USB chargers in economy. Entertainment units were broken."

Pro: "I got business class upgrade, so everything was pretty much awesome. Also, Swiss Air gives you a fun little bag as a souvenir."

Contra: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."

Pro: "Everything."
Contra: "Nothing."

Contra: "The seats."

Pro: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Contra: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."

"All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate"

Pro: "Super friendly crew they were not mask Nazis it was nice"
Contra: "Super friendly crew they were not mask Nazis it was nice"

Pro: "NA"
Contra: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"

Pro: "quick easy flight"
Contra: "sockets to charge electronics"

Pro: "Really nice crew"
Contra: "The flight could’ve been on time and not delayed 24 hours"

Contra: "Seat wasn't comfortable"

Contra: "The Entertainment display didn't work."

Contra: "being on time"

Pro: "we could not get a seat until we arrived at the airport."

Pro: "Very nice crew, precisely respects the flight schedule"
Contra: "none"

Pro: "Overall the flight was very comfortable."
Contra: "none"

Pro: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Contra: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."

Pro: "N/A"
Contra: "N/A"

Pro: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Contra: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Contra: "Food. Phone charging at seat, entertainment screen."

Pro: "Amazing crew and seating. Worth the upgrade to premium."

Contra: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"

Pro: "Entertainment and food and service were great."

Contra: "Slow WiFi"

Pro: "Crew was wonderful! Food was good. It was a good experience."
Contra: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."

Pro: "arrived a bit early"

Pro: "Crew was great."
Contra: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."

Pro: "I had a very comfortable seat, it was a very good experience overall."
Contra: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."

Pro: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Contra: "N/A"

Pro: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"

Pro: "Crew was friendly"
Contra: "An hour and a half late, terrible communication about scheduling"

Pro: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Contra: "Felt hot in the plane."

Contra: "Poor service"

Pro: "Good customer service in person"

Pro: "On time"

Pro: "It was very good flight"
Contra: "N/A"

Pro: "The flight was fine"
Contra: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"

Pro: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Contra: "Flight was delayed by 4 hours and reason was not explained or obvious"

Contra: "The flight attendants weee rude, and no bar service"

Pro: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Contra: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."

Pro: "As usual"
Contra: "Landing was a bit rough"

Pro: "After flight was cancelled, rebooking was easy and quick on the app."
Contra: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."

Pro: "We landed earlier than expected"
Contra: "Bathroom was very smelly"

Pro: "it was easy to navigate ."

Contra: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."

Contra: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."

Contra: "The gate crew in New York were not in anyway representative of what you as a company are trying to accomplish. Rude, unresponsive, and way to controlling. I watched an 80+ couple who were in first class with me try to board early because of there mobility. "You need to get in line over there on the right" was the answer...sorry to see that happen with Delta !!"

Contra: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."

Contra: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."

Contra: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."

Pro: "Plane was clean, attendants were friendly, and food was fine."
Contra: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."

Pro: "Clean plan and efficient boarding procedure."
Contra: "Horrible delay. Took off almost two hours post originally scheduled time."

Pro: "Nothing"
Contra: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."

Contra: "Almost everything"

Pro: "Liked the selection of channels and movies."

Contra: "A snack"

Pro: "Friendly and great service. Flight attendants like their job. Food was good. Flight on time"
Contra: "More legroom"

Contra: "Orderly sitting of economy class passengers"

Contra: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."

Pro: "The boarding was a pleasant experience and we got to check in our hand luggage."
Contra: "The vegetarian food options were a little strange."

Pro: "The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch."
Contra: "Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual."

Contra: "Boarding be insured as I have a ticket"

Contra: "If the seats are more comfy for sleeping, I hurt my neck on that flight"

Pro: "Thé entertainment was amazing. I watched a live soccer game"
Contra: "The space in the plane"

Pro: "We lost our bags"
Contra: "Our barges were damaged"

Pro: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Contra: "Nothing to complain about."

Pro: "I liked size of the lavatory ,food"
Contra: "I didn’t like selection of movies and seat wasn’t that comfortable"

Pro: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"

Pro: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Contra: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."

Contra: "Apparently the rude gate agent decided to randomly pull people out of the mass gaggle for boarding and check carryons she seemed to believe we’re too heavy or big, while letting other bigger ones and heavier ones stating safety concerns. The bin has a total weigh limit, not the individual bag. Lufthansa needs to educate its employees."

Pro: "Lovely, can-do crew and generous beverage service, even in coach. Good movie."
Contra: "Sardines in a can. For 10 hours. Why do they let people recline? And this old 747 has been rode hard and put up wet. Lots of broken light switches, etc."

Pro: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."

Contra: "It was delayed an LH didn't allow enough to allow me to catch my connecting flight"

Pro: "Entertainment was good"
Contra: "Food and drinks were far in between. We were on Delta for an international flight and they almost didn’t stop offering stuff to us. I had a another man with broad shoulders like me next to me and had to spend the next 9 hours leaning to the other side to fit. Asked for help to find a different seat even if I had to pay for an upgrade and was told I couldn’t do that after the flight had started"

Pro: "Could not get skybridge to operate so that we could disembark. United airlines."

Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pro: "Mid night snacks were treats!"
Contra: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."

Pro: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Contra: "Food wasn't the best tasting, and made me sick."

Pro: "The staff was helpful and courteous"

Pro: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Contra: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."

Pro: "Overall excellent experience."
Contra: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."

Pro: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Contra: "N/A"

Pro: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Contra: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Pro: "Flight was on par with other budget airlines. No frills means not having the extras."
Contra: "Paid for premium seat not really worth it. Less leg room and no convienent storage."

Pro: "Service was good"
Contra: "The cabin was warm and couldn't control temp."

Pro: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."

Pro: "Crew was friendly and we arrived on time, works for me!"

Pro: "The service during the flight was pretty good"
Contra: "My luggage is lost and I didn't receive them yet."

Pro: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."

Contra: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Pro: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."

Pro: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Contra: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."

Contra: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."

Pro: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Contra: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."

Contra: "Space between seats and leg room. Very compact for an international flight."

Pro: "it wasn't much but I did like it...the snack."
Contra: "I didnt like the narrow seats with no legroom."

Contra: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."

Pro: "WOW. SO much food and services. Lots!! Best flight ever."
Contra: "Some staff sound a little rude sometimes. And stressed."

Pro: "Good service."

Pro: "The flight was smooth"
Contra: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"

Contra: "They lost my luggage and have refused to help me locate them."

Contra: "I didnt like the food offered"

Pro: "short, slightly delayed flight"
Contra: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"

Pro: "Seating was good and reasonably comfortable."
Contra: "However the food was 99% sugar in the form of cookies and other over processed food. The entertainment was so disappointing with no back of the chair screen that if I could give it a 0 rating I would."

Pro: "Flight was delayed"

Pro: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Contra: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Pro: "The seat i got was great"
Contra: "There was a delay"

Pro: "On time & clean"
Contra: "Can’t really say"

Pro: "Amazing leg room, free snack and drink, free wi-fi."

Pro: "Crew"
Contra: "Huge delay... :("

Pro: "Plane was clean. Staff helpful"
Contra: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("

Contra: "Food"

Pro: "Lost my luggage"
Contra: "Not loosing my suitcase!"

Pro: "On time, nice breakfast"
Contra: "Not enough leg room, same as everyone"

Contra: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."

Pro: "Everything was awesome best flight i had in my life."
Contra: "Nothing"

Pro: "Medical help"

Pro: "Everything was good"
Contra: "Red uniforms are ok but red tights awful"

Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"

Contra: "All good!"

Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Pro: "Friendly staff, on time flight. Nice refreshments"

Pro: "Movie selection, crew was very polite"
Contra: "Main meal was a little funky and boarding is always a hassle"

Pro: "A bit more leg and knee room."
Contra: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Contra: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"

Pro: "Nothing stood out compared to other airlines"

Pro: "The flight was fast and conftable"
Contra: "I didn’t get my food"

Contra: "Food part was missing."

Pro: "Nothing"
Contra: "Everything"

Pro: "Very organized airline. Friendly staff."

Pro: "Everything. Keep up the good work."

Pro: "I loved the music while boarding the plane. All staff members were very nice."

Pro: "Flight delayed"

Pro: "The food and service were fantastic!"
Contra: "If possible, perry there could have been entertainment on the plane."

Pro: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Pro: "We arrived on time"
Contra: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."

Contra: "Flight was cancelled and we weren't notified."

Contra: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Pro: "Whole process of checking in, security, and boarding was very easy."

Contra: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."

Pro: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Contra: "Entertainment on board was useful"

Pro: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contra: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."

Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Contra: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."

Contra: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"

Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."

Contra: "My luggage was lost again It is the second time in a row that happens"

Contra: "Policies on bringing stroller differed between each trip. And they were not polite about it."

Pro: "Their first class looked very comfy"

Pro: "In-flight magazine was interesting."
Contra: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Contra: "The flight attentands were very unfriendly"

Pro: "The good and service"
Contra: "No TV screen"

Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."

Pro: "We left late but efficiently."