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Pro: "Everything"
Contra: "Non"

Pro: "Good entertainment."
Contra: "Very cramped seating."

Pro: "Good leg space, friendly crew, excellent plane."
Contra: "This is for ALL airlines: It takes so long to get off the plane!"

Pro: "Plane was very empty so it allowed us to spread out."
Contra: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."

Pro: "Went out of their way to be helpful"

Pro: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Contra: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."

Pro: "Crew were good, food was decent"
Contra: "Equipment/electronics was a bit dated."

Pro: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Contra: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"

Pro: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Contra: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"

Pro: "Individual service, happy and natural looking crew, comfort and company aim."

Pro: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"

Pro: "everything went smoothly, no delays, boarding was easy and quick"

Pro: "All around great airline. Comfortable for super long flights and completely accommodating."

Pro: "Flight attendants very nice"
Contra: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"

Pro: "Films Service"
Contra: "Not enough films"

Pro: "Heavenly for an airplane ride!"

Pro: "see above"
Contra: "see above"

Pro: "Nothing"
Contra: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"

Pro: "Good, drinks, service and entertainment system."

Pro: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Contra: "We have no complaints."

Pro: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"

Pro: "Loved the food and entertainment."
Contra: "Not enough leg room and space between the chair in front."

Pro: "All"
Contra: "None"

Pro: "Stopover in Doha fun. The people are so friendly."

Pro: "Enterment"
Contra: "Crew nice alway take care customer"

Pro: "The flight attendants was nicer on this flight then the US to Doha flight"
Contra: "Seats were not comfortable"

Pro: "Could not be more impressed with the airline, absolutely would recommend to anyone!"

Pro: "Comfortable seat and good service"
Contra: "None"

Pro: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Contra: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."

Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Pro: "Nice and spacious aircraft."
Contra: "Some confusion on Hindu meal and vegetarian meals."

Pro: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"

Pro: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Contra: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pro: "The staff"
Contra: "I thought the flight was fine :)"

Pro: "Attentive service ready to appease any request very clean toilets"
Contra: "Type of aircraft Films Selections in particular World Group not changed much since April"

Pro: "I will fly Qatar again"

Pro: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Contra: "Seats too close. Person in front was in our lap almost."

Pro: "The entertainment and food was great. The service as well. They are very attentive to any request."
Contra: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."

Pro: "Service from the crew @ Qatar Airlines!"

Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."

Pro: "The Airbus A380 double decker was very roomy and a wonderful plane to fly on. I loved this flight and it seemed like the flight breezed past very quickly. They had all of the star wars movies so I was very happy. Oh and the kids meals on these flights are huge. They seem bigger than the adult meals. So your child will not be going hungry for sure."
Contra: "Boarding was very strange. We had a 4 hour layover. We had to stay out in the hallway until about 30 minutes before boarding began. This was uncomfortable for passengers as there were very few seats and many took to sitting on the floor. The segregated room for boarding had plenty of seats but was locked off for some reason. We literally only got into the room just 5 minutes before we boarded. I thought this entire process was very backward. They need to let passengers use the room for longer periods. It was pretty stupid that we had to sit on the floor because they wont allow people to sit in the room with the chairs..."

Pro: "All Excellent."

Pro: "Very good entertainment selections, friendly and helpful crew, good flight time, large brand new aircraft."
Contra: "Seats too firm"

Pro: "A380 - was amazing. Roomy and quite"

Pro: "Departure schedule arriving in Bangkok not too early not too late Food and beverages Choice to schedule food timing Entertainment Caring personalized service"
Contra: "I think QATAR is striving to be recognized as the best airline I believe that they will achieve their goal soon ."

Pro: "Excellent service. Nothing"

Pro: "I loved the lounge"
Contra: "Nothing"

Pro: "Lounge service"
Contra: "cheap overall, poor on board food"

Pro: "Excellent modern clean aircraft with fabulous in-flight service. The Doha airport including the lounge is very nice. I like the amenities and like the priority service for immigration once arriving in Bangkok. It really helps!"
Contra: "none"

Contra: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Contra: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"

Pro: "Crew was nice"
Contra: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."

Pro: "Crew Was very friendly , smiley, and welcoming."
Contra: "Movie selection could have been better, but was ok."

Contra: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Contra: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Pro: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Contra: "Two of the flight attrendants in our area were in a bad mood and it showed."

Pro: "great flight"

Pro: "Was good"

Contra: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pro: "Crew was great. This flight is what I would expect from Swiss."

Pro: "Swiss service relayable"

Pro: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Contra: "The food was edible but not up to the usual Swiss Air standard."

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Contra: "No complaints it was excellent"

Pro: "on time and got us there on time."
Contra: "untrained staff waking people up no flexibility with ordering GF dinner late"

Pro: "The plane was very clean the seats were neat and everyone was very friendly."

Pro: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."

Pro: "On time, good service, nice crew"
Contra: "Tight space for legs when chair is in flat setting"

Pro: "Nice sandwich and chocolate."

Pro: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Contra: "See sbove"

Pro: "The food was good and the crew was nice."
Contra: "No entertainment offered and the seats were cramped."

Pro: "good entertainment system"
Contra: "not enough leg room"

Contra: "Delayed"

Pro: "Best airline I have ever flown"
Contra: "N/A"

Pro: "Professional polite crew."
Contra: "Seats too SMALL Food not eatable"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Pro: "Food is decent"
Contra: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."

Pro: "Overall very pleased with the airline"
Contra: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Pro: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Contra: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."

Pro: "Its on time"
Contra: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"

Pro: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"

Pro: "Loved the cute attendant we had on flight :)"
Contra: "Old TV screen and remote"

Pro: "The food was good and I enjoyed the Swiss chocolates."
Contra: "The Seats were real cramped and the entertainment system was outdated"

Pro: "Comfy seats. Friendly staff. Lots of food and beverage options"
Contra: "The length of the flight. But I don't know how to make it shorter"

Pro: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Contra: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."

Pro: "Great food and drink options."
Contra: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Pro: "Good people."
Contra: "Bad food."

Pro: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Contra: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."

Pro: "Overall good value for the price paid. The service is great and friendly."
Contra: "The entertainment system needs some improvement and upgrade."

Contra: "My flight attendant was rude and condescending the entire flight. I don't appreciated being treated like a moron for asking someone to repeat a question."

Pro: "very nice flight, good attendants, plentiful with food and drink although dinner was dry (pasta) but tasted fine. Planes (I had to transfer) were on time and efficient. My carry on luggage was weighed which was unusual to me. It was overweight but the kind clerk checked my bag through with no charge as a favor. A pleasant surprise!"
Contra: "Had to make a lot of calls to clarify things. Website not always clear. An example is that I paid extra to reserve seats early and when I went online to do other things, although it showed that I had a seat reserved, it also said no reservations were being taken for the flight in a highlighted notice. Turns out it was just a general blanket message but to me it looked like my seat may have been cancelled. All phone representatives were courteous and helpful although sometimes their accents were strong and challenging to understand but they didn't mind repeating themselves until I understood."

Contra: "We were unable to checkin online 24 hours before the flight and although I have Frequent Traveller status with the airline and booked a normal ticket on the Swiss website, I was booked in the second to last row of the airplane and unable to change my seat. Unacceptable."

Pro: "Friendly and efficent"
Contra: "No USB plug: haven't encountered this on an intercontinental flight in a long time. They ran out of Chicken not only on this flight but also already on the first flight! Only meal available was vegetarian. How can this be possible twice in today's world of statistics and forecasting?"

Pro: "The only thing working for these people is the food on the plane. That's about it."
Contra: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."

Contra: "We couldn't fly Zurich - Malaga due to a 5 hour delay in our first flight : Washington DC- Zurich. We lost our connection and United (who operated the fight) reschedule our flight wrong first of all, our names didn't appear in Zurich to Madrid flight, and it wasn't enough time to do the connection between Madrid Malaga, so we have to spend one night in Madrid. In addition we lost our luggage. They've ruined our vacations."

Contra: "The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!"

Pro: "Timely boarding and arrival"
Contra: "Food. Only a small water bottle was provided!"

Pro: "Very polite staff. Comfortable, clean seats (except for lack of legroom)."
Contra: "No option to purchase extra leg room without jumping to first class or business class. Extremely congested and frustrating boarding process, at least partly due to passport rechecks required by US govt."

Pro: "I can not find words to express my dissatisfaction!"
Contra: "I can not find words to express my dissatisfaction!"

Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"

Pro: "Better than all others at this time."

Pro: "Istanbul Airport has good facilities and F&B options"
Contra: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."

Pro: "Always excellent"

Pro: "Nothing"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."

Pro: "On-time departure. very polite and friendly staff and we got there fast!"

Pro: "Airplane crew was amazingly friendly and helpful"

Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."

Pro: "The Lounge at Istanbul airport is fantastic"
Contra: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"

Contra: "No space"

Contra: "The flight arrived late and Tipton Long to depart."

Pro: "Great food! Loved that you get a menu to choose from"
Contra: "We were not asked or given the option to choose our seats on the plane."

Pro: "Flight attendants need to be friendly."
Contra: "I will never use Turkish airlines again."

Pro: "Nothing."
Contra: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"

Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"

Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"

Pro: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Contra: "It was all good(which I rarely get to say these days on any carrier)"

Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."

Contra: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."

Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."

Pro: "food is always good..crew too"
Contra: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"

Pro: "food"
Contra: "leaving late"

Pro: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."

Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Pro: "We boarded on time, very well run, the food was great, great movie choice"
Contra: "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"

Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."

Pro: "Everything"
Contra: "Nothing :D"

Pro: "The food was amazing."

Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Pro: "the crew"

Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."

Pro: "The service and entertainment!"

Pro: "The food and the boarding was fast."
Contra: "Everything was great."

Pro: "It was nice to receive a meal on such a short flight."

Pro: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Contra: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."

Pro: "the flight and service were good"
Contra: "after the ooup d'tout there was a period of chaos and i had to stand in line for 11.5 hours straight to get a new flight boarding pass.l They could have maybe come up with a different system for this considering the 2 or 3,000 people who had their flights canceled. that was incredibly unpleasant...herded in like cattle for 12 hours with i don't know how many thousands of people trying to get a flight out. It was like being in a refuge camp."

Pro: "The crew is excellent"
Contra: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"

Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pro: "Comfort, good quality meal, on time"

Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."

Contra: "food has declined its quality. not clear how to get diet food for people with food allergies crew less diligent and attentive than in other turkish flights"

Contra: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Pro: "Great movie choices and food"
Contra: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Pro: "Awesome access to English movies that made a 13 hour flight from Istanbul to SFO bearable. There was more space than most coach seats and their 2-bags free checking policy meant there were fewer lines in the aisles and more room in the overhead compartments. Being used to US airlines, having two meals and a wide range of free beverages (including fresh-squeezed OJ and wine) was a treat."
Contra: "My only complaint would be the lack of any US TV programs among the many video offerings on the longer flight -- there was no video on the 2-hour connecting flight. The food on both flights was just OK, but it had a smattering of lots of East and West so everyone could find something."

Pro: "actual flight ok"
Contra: "The Gate agent in Houston was not smart. 3 big mistages - 1. did not give us our baggage claim tickets. 2 . did not sit us together on the overseas flight (we are married and thats a long flight) 3. She did not ticket my husbands bag to go thru to Bucharest and it got stuck in Istanbul for 2 days."

Contra: "Perfect. Nothing to complain about."

Pro: "They were polite, very professional and very friendly. They handled a couple of situations, where two passengers got into altercation (too much alcohol), quietly without too much disturbance to other passengers."

Pro: "Food and crew were good on flight."
Contra: "Groumd crew at the ckeck-in desk was not goof. When she gave seat assigent, she was lying yo me or no knowlegde of fleet."

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Contra: "4 good movies, regular water rounds, friendly staff, enough toilets"

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Outstanding cabin crew."
Contra: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Pro: "Boarding was great. Easy. Fast"
Contra: "Seat was cramped. Blanket was inferior."

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Contra: "crew was not friendly"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Contra: "Seats are very uncomfortable. Body wants to slide forward."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "Crew inside the plane was lovely."
Contra: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."

Pro: "The crew was incredibly pleasant and helpful"
Contra: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "Second baggage charges"

Contra: "Entertainment - when compared with other airlines, very few movies available."

Pro: "courteous crew, clean equipment, right temp"

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "Consistency of service, even for economy class. On time departure. Early arrival, Teutonic punctuality. Well maintained aircraft. Super flight crew. Seemed friendlier than typical US carriers transcontinental service. Perhaps it was the free wine and beer, but seems as if everyone was relaxed and enjoyed the flight."
Contra: "Boarding was a little out of my normal sequence and the PA announcements were not so clear. All sorted it self out after a spell."

Pro: "Flight was on time and it was a comfortable Boeing 747 plane from Frankfurt to Seattle. The entertainment system was upgraded. The crew was helpful."
Contra: "The food was mediocre at best."

Pro: "The crew, flight, food was great. At OTP, they don't take your shoes off and I rang because I had a metallic zipper on my boots. That costed me an extremely nasty and abusive pat down. They also searched my handbag, taking my stuff out and asking about everything, including eyeglasses. I was so upset that I forgot to take my passport from the bin."

Pro: "Upgrade to 1st class"

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Contra: "KLM crew exceed our expectations"

Pro: "Crew was great and helpful despite oversight in my special meal."
Contra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pro: "Food and service"
Contra: "Working wifi would be good. Better A/C. More comfortable seats"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Contra: "Too hot inside the aircraft"

Pro: "The friendliness of the crew"

Pro: "Crew was very engaging and service was good."
Contra: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Pro: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contra: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pro: "Food provided, staff kind"
Contra: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "Seating is tight. The crew was great !"
Contra: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pro: "The flight arrived a few minutes early."
Contra: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pro: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pro: "The crew was really friendly."
Contra: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Contra: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pro: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Contra: "Except for the man next to me - great!"

Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"

Pro: "Crew was great, very nice"
Contra: "Not enough legroom"

Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pro: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contra: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Pro: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contra: "That it didn’t happen."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."

Pro: "Nothing"

Pro: "On time"

Pro: "Lovely staff, good food, great movies."

Pro: "Good flights. Good prices."

Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pro: "staff was fine"
Contra: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contra: "Nothing."

Contra: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pro: "Everything - Checkin, crew, food, entertainment"
Contra: "Nothing"

Contra: "Service"

Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pro: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contra: "See above"

Pro: "Was able to check in online, very convenient and easy to access site."
Contra: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Pro: "Service of the staff was great"
Contra: "Turbulence, with all our technology we still cannot avoid this?"

Contra: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Pro: "Flight was delayed by over three hours."

Pro: "crew"
Contra: "food"

Pro: "Crew and food"
Contra: "Seat"

Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."

Pro: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Contra: "The crew was wonderful, the food was extremely good for economy cabin standards."

Pro: "pleasant"
Contra: "Pleasant"

Pro: "The crew was very nice , offering us often drinks and snacks There was touch screen to each passenger the flight passed faster thanks to the films ... especially i loved the idea of waching a film that took place in new york city when our destinations was new york . Thank you"

Contra: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."