Lufthansa only have pasta and no options. I don’t like pasta so had a bread roll on a 9 hour flight Fold out entertainment system arm would not hold the screen up as it was loose. Generally the inside of the aircraft was in a poor state of repair. Overall the most unGerman flight
Contra: "seats were very uncomfortable"
Contra: "Boarding be insured as I have a ticket"
Contra: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pro: "Thé entertainment was amazing. I watched a live soccer game"
Contra: "The space in the plane"
Pro: "Great crew and all were pleasant and attentive. Best airline I have flown."
Contra: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Pro: "We lost our bags"
Contra: "Our barges were damaged"
Pro: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Contra: "Nothing to complain about."
Pro: "I liked size of the lavatory ,food"
Contra: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pro: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Pro: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pro: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Contra: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pro: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Contra: "One of the crew members was rude to me"
Pro: "service was very good,"
Pro: "On time, smooth fly , good food in premium economy."
Contra: "Too warm in premium economy section."
Contra: "No room for my knees."
Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Contra: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Pro: "Great customer service!"
Contra: "Sometimes temperature is too warm."
Pro: "Mid night snacks were treats!"
Contra: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Contra: "The seat-back screens were very annoying and not very responsive."
Contra: "Seats in business very uncomfortable and there was no entertainment"
Pro: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"
Pro: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Contra: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Pro: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg"
Contra: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt"
Pro: "Again lufthansa crew one of the best out there thank you"
Contra: "No entertainment but I understand why short flight"
Pro: "Crew, food, service location of my seat."
Contra: "The entertainment was lacking. I fly a lot so more variety would have been nice in the movie selections."
Pro: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Contra: "Taking back the headsets 30 mins before landing."
Pro: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Contra: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pro: "Flight was on par with other budget airlines. No frills means not having the extras."
Contra: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pro: "Service was good"
Contra: "The cabin was warm and couldn't control temp."
Pro: "The service during the flight was pretty good"
Contra: "My luggage is lost and I didn't receive them yet."
Pro: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pro: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pro: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Contra: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Contra: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pro: "They walked extra miles to confote customer all the service at any leavel was best without tension."
Pro: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Contra: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Contra: "Space between seats and leg room. Very compact for an international flight."
Contra: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."
Pro: "WOW. SO much food and services. Lots!! Best flight ever."
Contra: "Some staff sound a little rude sometimes. And stressed."
Contra: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Pro: "The flight was smooth"
Contra: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Pro: "Crew was beyond standard. Very nice and friendly and always accommodating."
Contra: "They ran out of vegetarian meals."
If they don’t have attitude
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Pro: "Boarding a smooth flight"
Contra: "Food absolutely"
Pro: "Very good"
Contra: "Hi am happy"
Pro: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Pro: "One hour delay after boarding due to loosing our “slot”"
Contra: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Contra: "Was very satisfied with everything."
Pro: "Leg room was good. I am 6ft 2in"
Contra: "Seat bottom could have been better. I have a honey bottom"
Pro: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Contra: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Contra: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Pro: "Decent amount of space between seats"
Pro: "Generally very pleasant flight"
Contra: "No complaints"
Pro: "Everything was awesome best flight i had in my life."
Contra: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Contra: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pro: "Plane, pilots and the leader of the crew"
Contra: "The flight attendant in the back needs to be more educated"
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pro: "Safe trip"
Contra: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pro: "Fast disembark. Used both ends."
Contra: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Pro: "Again as in previous flight very efficient professional and pleasant staff ."
Contra: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Pro: "all good."
Contra: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Pro: "Enough legroom for economy"
Contra: "Basic food - poor in fight entertainment"
Contra: "May bags didn't make the transfer and were sent on to me the following day."
Pro: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Contra: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Pro: "smooth flight, friendly crew"
Contra: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "staff realy nice enough room for legs good food"
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "The seat was comfortable."
Contra: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pro: "All flight members were servicing very pleasantly"
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pro: "The pilot did a great job landing the plane in high winds."
Pro: "please see comments above for my previous flight excellent experience!!! I used to fly with KLM but with definitely check Austrian Airlines first for my flight needs from now on."
Pro: "Good service"
Contra: "Instant coffee"
Pro: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Contra: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Contra: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pro: "Food and entertainment"
Contra: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Pro: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Contra: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Pro: "I liked the extended leg room in front row of economy class."
Contra: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Pro: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
Contra: "Flight to Vienna cancelled. Driven to Munich instead. 6 hour wait until flight to Nice. Arrived 8 hours later than scheduled."
Contra: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pro: "Old plane. Window shade cracked. Seat poorly maintained."
Contra: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."
Contra: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Contra: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pro: "Getting home."
Contra: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Contra: "sitting next to the people you are traveling with"
Pro: "Not too much. Very poor compared with Asian airlines"
Contra: "Seat comfort in economy plus, food was terrible and cabin attendants provided poor service"
Pro: "Extremely smooth flight. Staff were very attentive."
Contra: "Meal was average. Seats did not recline enough to facilitate sleep."
Pro: "Everything was smooth"
Contra: "More leg room!"
Pro: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Contra: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Contra: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pro: "Nice flight!"
Contra: "Huge line to take off at Newark Airport"
Pro: "Clean plane, comfy seats and friendly staff"
Contra: "All was good. Didn’t have any problems."
Pro: "Flight on time"
Contra: "Travel plans will be impacted due to lost luggage"
Contra: "THe layover was only 1 hour and it was impossible to go through customs, get my luggage and re-check it and get to my next flight. I was at the gate 5 minutes before the plane took off and they didn’t let me on. I was devastated that I missed it and had to wait for the next flight."
Pro: "the comped hotel"
Contra: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pro: "flight left on time"
Contra: "Flight didn't happen due to reschedule from delays"
Pro: "Nice attendant, food OK, no delay."
Contra: "Internet costs"
Pro: "boarding, flight attendant very nice"
Contra: "narrow seat, small aircraft"
Pro: "The flight was smooth and although we had a 20 min delay, we still arrived on time"
Contra: "I spent close to 30 mins at ticketing after I had already checked in online. A good 10 out of a possible 15 kiosk machines were down, with only 2-3 service employees to assist."
Contra: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Contra: "I was allowed only 1 bag to carry on when both my bag & purse would have clearly fit underneath the seat in front of me. Makes no sense. Also other airlines don't require you to check in at the counter if you're not checking a bag. Why would United want all passengers at their ticket counter or kiosk? Ridiculous!"
Pro: "Put us up in the hilton."
Contra: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pro: "The flight was great. The seat was comfortable, the staff was funny and kind."
Contra: "You need more sparkling water on the flights, LaCroix. Or Dasani, so many people no longer drink diet soda for healthier options, more sparkling beverages would be wonderful."
Pro: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Contra: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Pro: "Online movies and TV"
Contra: "Food, chairs, entertainment"
Pro: "The crew was polite and accommodating."
Contra: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Pro: "Flight and service experience was good."
Contra: "Pre check not added to boarding passes"
Pro: "Delay, delay, delay"
Pro: "Had to pay for wifi, food, you name it."
Pro: "I liked I got notified of the delay."
Contra: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."
Pro: "The flight was bumpy but otherwise pleasant"
Contra: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Contra: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pro: "Crew was great. Seats were to small as I was stuck in the middle of 2 other people."
Contra: "Very confusing on checking in. I spent 30 min calling Lufthansa trying to check-in ahead of time only to find out that I was actually flying United. Confirmation email did not make state that I was to check in with United Airlines. Also the confirmation number I received did not apply to United."
Contra: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pro: "One of the crew members was friendly."
Contra: "Literally everything else. Customer service was worse than Comcast's. Luggage was lost and has yet to be found even though I was promised multiple times that it would be taken care of. Will never fly United again."
Pro: "Great Dep and Arrival times. Punctuality. In fact flight arrived an hour earlier."
Contra: "In flight service appeared to be just mechanical.."
Contra: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pro: "Easy fast friendly!"
Contra: "That it wasnt free :)"
Contra: "We were diverted to Indianapolis due to weather. I understand as I am also a pilot."
Pro: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Contra: "I have no complaints about this flight. It went very smooth."
Pro: "Returned flight from Phily was ok and on time"
Contra: "The first part of my flight was cancelled after the passengers were boarded. Then long lines to make changes. I had to booked with American Airlines to get to Phily"