Pro: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Contra: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pro: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pro: "Seats are big as old plane"
Contra: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pro: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Contra: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Contra: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pro: "Quick boarding. Great entertainment system Good staff"
Contra: "Not comfortable seats"
Pro: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Contra: "No negative points"
Pro: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Contra: "would like regular water bottles to be available for drinking"
Pro: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Pro: "Crew very friendly"
Pro: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Contra: "Cabin little bit cold"
Contra: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pro: "Everything From the food to the drinks to the comfort"
Pro: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Contra: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Contra: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pro: "Very good service"
Contra: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Contra: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pro: "Great service and comfort."
Contra: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pro: "business seats were excellent"
Contra: "all was good"
Pro: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pro: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Contra: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pro: "Modern Aircraft , good seat ,Crew friendliness"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Contra: "Not much. This airline is up there with the best."
Pro: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pro: "Food was ok"
Contra: "Entertainment system are old age and poor quality TFT screen"
Pro: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Contra: "Nothing! Best daytime flight to europe! And home before midnight"
Pro: "Again very friendly and efficient service ."
Pro: "Crew was friendly and whole on ground process was efficient."
Contra: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pro: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pro: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Contra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Contra: "Old planes and screens."
Pro: "Sound sleep"
Pro: "Friendliness of crew"
Pro: "Everything else was good"
Contra: "Old aircraft with tired looking seats."
Pro: "No fuss flight but lacking that something extra"
Pro: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pro: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Contra: "Beware of babies on board."
Pro: "Arrival in Canberra was excellent."
Contra: "Horrendously uncomfortable business-class seat for a redeye flight."
Pro: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pro: "It's good that they have vegeterian options"
Contra: "Indian food was stale"
Pro: "The vouchers at the airport enabling us to have a shower just lovely"
Contra: "Enterntainment average on last flight and seats were hard."
Pro: "Veruy efficient"
Pro: "Great staff"
Contra: "Food and service about drinks limited unfortunately"
Contra: "why did they take my blanket and headphones 1 hour before we land?"
Pro: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Contra: "Less confusing controls on the equipmentl"
Pro: "Live sport TV, on board wifi"
Contra: "More livesport TVs and browsing data."
Contra: "Scrambled eggs breakfast was more like a mousse and had no texture"
Pro: "Crew was amazing and meals were perfect."
Pro: "In flight entertainment was excellent"
Contra: "My first flight the seat was towards the back and was smaller than others."
Pro: "A380s are good aircraft. Emirates entertainment is second to none ."
Contra: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Pro: "Crew were excellent"
Contra: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pro: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Contra: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pro: "Friendly staff at boarding and on flight. Very attentive."
Contra: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pro: "Landed safely"
Contra: "Screen didn’t always work"
Contra: "Far too low temperature settings"
Pro: "Everything was great!"
Pro: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pro: "What I like is the food served, the entertainment, and the toilet."
Contra: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Pro: "The crew and my fruit platter."
Contra: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pro: "Good selection of movies and special menu for the festive season."
Contra: "Slight delay on the tarmac."
Pro: "Just superb. Even got a meal on a 40 minute flight!"
Contra: "Long bus ride to the aircraft - thought we were driving to Muscat!"
Pro: "Flight was quite empty and boarding was swift and easy."
Pro: "Good inflight entertainment"
Contra: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pro: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Contra: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pro: "Nice airport"
Contra: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Pro: "The food and service. Toilets are clean"
Contra: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pro: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Contra: "In flight entertainment could have more recent movies."
Contra: "Seat a little uncomfortable even with mattress. Food not great."
Pro: "Crew were lovely"
Contra: "Insufficient vegan option"
Pro: "The plane were newer. Larger monitor."
Contra: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Contra: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Contra: "The touchscreens on the 777s were a bit unresponsive."
Contra: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Pro: "Upgraded to Business Class. On a A380 its really significant."
Contra: "The crew was abit too talkative during non-service."
Pro: "Food was ok"
Contra: "Smallest leg room ever"
Pro: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Contra: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Contra: "The crew was very impolite."
Pro: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Contra: "Baggage took almost 2 hours to get out at return destination"
Pro: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Contra: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Contra: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pro: "Inflight entertainment"
Contra: "Long layover"
Pro: "The media system was great. I enjoyed the food and the crew was very nice."
Pro: "Great service"
Pro: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Pro: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Pro: "for long flights they should have a children's section, or at least a section where no children are allowed. We had 15 hours of non stop children, babies and infants bawling! Bummer."
Wasnt full so that’s a plus. Staff were outstanding. Patient, curteous, responsive. Masks were enfoced which is great. I’ve travelled with young kids of my own and have had some rough experiences with them but there is ALWAYS some way to pasify a screeming child. Many parents on this flight didnt care at all. I was awoken by a toddler running past me, bumping into my elbow, screaming “tee non, tee non, tee non”. On these transcontinental flights, parents with little children should be given a special section, and parents need to be more reponsive to the issues causing their little ones to scream and cry nonstop for 16.5 hrs. Its not the kids’ fault. Also, why cant airlines get rid of static charged fleece throws? All that said, Qatar remains one of the better international carriers out there.
Flight was delayed 2 hrs.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Good crew. Nice flight. Newer equipment."
Contra: "The transfer process was a little burdensome."
Pro: "attentive crew. comfortable seating. good food options"
Pro: "Food and being ontime"
Contra: "Seats are too hard"
Pro: "The crew was friendly and helpful."
Contra: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Contra: "Toilets needs air freshener as so many passengers use them."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pro: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pro: "The crew was polite and professional"
Contra: "The food was disgusting The plane is dirty The bags are treated badly"
Pro: "Very efficient and comfortable flight."
Contra: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pro: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Contra: "Nothing to dislike."
Pro: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pro: "Good attention from cabin crew and good food"
Pro: "Good movie selection, very friendly crew"
Pro: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Contra: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Pro: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Contra: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pro: "Entertainment and food was good."
Contra: "Long flight from Doha to LA."
Pro: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Contra: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pro: "Plane, crew, boarding"
Contra: "Coach class is not for long haul flights"
Contra: "Not one of their newest planes."
Pro: "Flight was very comfortable and a pleasant ride"
Contra: "food service could be a bit more prompt"
Pro: "Boarding and ticket counter crew were good."
Contra: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pro: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Contra: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pro: "Great airline with spanking new plans and top of the line service"
Pro: "Food and entertainment"
Contra: "There was a rude counter staff when we checked in in Singapore."
Pro: "food was good"
Contra: "all my flights were delayed"
Pro: "Excellent service everyone was generous"
Pro: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Contra: "Read on the left."
Pro: "The airplane was spacious."
Contra: "The omelette was too tough."
Pro: "Best Arab airline so far.5 star but if I could give more i would"
Contra: "Was denied boarding."
Pro: "Friendly crew Good choice of food and beverage"
Contra: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Pro: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Contra: "The headphone jack on my entertainment system was defective."
Pro: "The crew was very friendly and everything else was very good and comfortable on the flight."
Contra: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Pro: "The entertainment was great."
Pro: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Contra: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
Pro: "All great!"
Contra: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Contra: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pro: "Seating was good. Crew was good"
Contra: "Food could be better"
Contra: "Nothing. The best airline I've flown across the board."
Pro: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Contra: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Contra: "This flight often arrives late so it is difficult to get to your hotel"
Pro: "Everything was perfect."
Pro: "Very short flight so pretty standard."
Contra: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Pro: "Service was fine, on the ground and in the air."
Contra: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Pro: "Nice cabin, clean . Friendly crew"
Pro: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Contra: "I missed my connection and got to Hong Kong a day late."
Pro: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Pro: "Fast flight. Good service from luggage checking to landing."
Contra: "Way too spicy beef chili. Confined space on airbus."
Pro: "TV screens and movies. Food was great."
Pro: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pro: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Contra: "I can’t think of anything I did not like at all"
Pro: "Missed this flight because the first one was late"
Contra: "That it wasn’t a flight to denver"
Pro: "Friendly Crew , modern and spacious aircraft B777"
Pro: "Food and crew were great."
Contra: "Economy is tight."
Pro: "Great crew and flight."
Contra: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Pro: "On time and standard service."
Pro: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pro: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Contra: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"
Pro: "Polite cree"
Contra: "Crowded plane, long boarding and waiting to be seated"
Contra: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pro: "Crew was great. Flight kept time. Safe trip. Thank you."
Contra: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Pro: "good entertainment system, modern aircraft , friendly and competent crew"
Contra: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pro: "Great entertainment system"
Contra: "Leg room space was a bit restricted compared to what I am used to"
Contra: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Pro: "Good food, friendly staff"
Contra: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Pro: "Boarding and cabin crew were excellent."
Contra: "Seats were too tight and squeezed."
Pro: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Contra: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Pro: "Crew were perfect food was fine"
Contra: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Pro: "fast, all good"
Pro: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Contra: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."
Pro: "Good seats - comfortable Attentive service"
Contra: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."
Pro: "Friendly cabin crew"
Contra: "Again, boarding was chaos. No special boarding for star alliance gold member."
Pro: "I was upgraded! Delicious lunch."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pro: "Onboard crew was great and communication was excellent."
Contra: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Make the boarding gates closer to the main concourse it took ages to walk there.
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Contra: "The crew should have been there with the passengers"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Pro: "Good food, comfort seat"
Contra: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Pro: "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
Contra: "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
Pro: "Friendly and helpful flight attendants, delicious food, great movie selection."
Pro: "Friendly checking in staff. Easy to us and good variety movies."
Contra: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Contra: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Pro: "Nothing much to shout about this flight. It got there safely?"
Contra: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Hello the service was excellent"
Pro: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Contra: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pro: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Contra: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Excellent customer service, crew always helpful and glad to please."
Contra: "Atatürk airport link too confusing and decreased my flight experience"
Pro: "The food is great and so is the entertainment system."
Contra: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Pro: "Excellent Service & On time Schedule"
Contra: "Istanbul Airport Rest Rooms were not clean"
Pro: "I loved the trip! Everything was wander full!"
Pro: "The service of both the ground and flight teams"
Contra: "Food and entertainment was a bit less than the usual standard"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Pro: "Short but comfortable and pleasant flight."
Pro: "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
Contra: "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
Pro: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Contra: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Pro: "the crew"
Contra: "the draft from the air conditioner"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Contra: "Touch screen did not always work."
Pro: "Everything was perfect during the flight."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Contra: "Seat was small and squeezy. More variety for food needed."
Pro: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Contra: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Comfortable seats (good space for legs), good entertainment (big variety of new movies) and friendly boardpersonal"
Contra: "Online check in was easy but impossible to print my eticket via my iphone (no mobile version for eticket) After Online check in, still had to cue because there was no single drop off available. So no time saving"