The service leaves much to be desired.
Instructions for Business Class passenger boarding was not clear. A seperate seating area for Business Class at the gate would improve the experience significantly. Experience with check-in as well as experience on onboard the plane was excellent.
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "All what you served !"
Contra: "Everything is okey !"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Comfort and food with good entertainment."
Contra: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Contra: "The crew isn’t very friendly, they do not know English very much."
Pro: "Good Food. Polite treatment of Customers. Good Luggage allowance Lots of "little extras.""
Contra: "Very cramped seats. Very slow boarding. Needed to wait at 4 different security checks when transferring from one TAF plane to another -- after 2 security checks/waits for 1st TAF plane."
Pro: "Food and entertainment was great."
Contra: "Delayed at origin and layover. Crew was a bit hard to track down at times."
Pro: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Pro: "I like the service and caring help of onboard staff of THY"
Contra: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "overall, service was great"
Contra: "seats are too narrow"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The service was excellent and the staff was so professional and nice"
Contra: "Delaying without notice and luggage lost"
Contra: "The Turkish government not allowing me to use my ticket."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "The crew, food, and choice of entertainment."
Contra: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pro: "The food was great; the service impeccable!"
Pro: "Crew is super nice and helpful. Aircraft is pleasant"
Contra: "On the way from Istanbul to Tel Aviv ALL passangers were body searched :( Food is okay but the portions are tiny."
Pro: "Very organized and efficient."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Friendly staff comfy plane"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"
Pro: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Contra: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."
Pro: "we arrived on time, as scheduled."
Contra: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Contra: "Their audio system is very bad."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "The flight attendants were pleasant and very attentive. Great meals."
Contra: "Had trouble with the seat leaning back on one of glights"
Pro: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Contra: "The in-flight entertainment system didn't work on the way back."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pro: "Great short flight, even with a meal!"
Contra: "Everything was good"
Pro: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Pro: "Crew nice, seats ok"
Contra: "Dirty! in seat pockets had trash on two flight in both my seat and wives seat. The tvs in the seats were filthy, hazy, smudgy. Just didn't look like they clean well in between flights"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Contra: "JustFlyis a terrible company, please do not allow them on your site for ticket bookings"
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"