Contra: "If they use the new business class seat."
Pro: "I love the food and the movies"
Pro: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Contra: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Pro: "The plane was too hot"
Contra: "Plane too hot"
Pro: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Pro: "Full meal and entertainment system even for a shorthaul flight."
Contra: "Tight leg room"
Contra: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Pro: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Pro: "Turkish do a good job of giving you a good service for your money."
Contra: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Pro: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Contra: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
Contra: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Pro: "Big plane, friendly staff, good food."
Contra: "Sometime, it gets a bit too cold."
Pro: "the seats were more roomier than the flight to istanbul."
Contra: "One of the other passengers was being difficult and irritating on the flight."
Pro: "I liked the food."
Contra: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Contra: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Pro: "The staff were very welcoming and the seats were very comfortable"
Contra: "Flight was a little delayed"
Contra: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Contra: "Have yet to arrive"
Pro: "Comfortable flight, on time and good service"
Contra: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Pro: "The food was excellent fresh and plentiful. The bathrooms were very clean"
Pro: "Food was great so was service"
Contra: "All was good"
Contra: "My entertainment set didn't work"
Contra: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Contra: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pro: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Contra: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Pro: "Friendly good service"
Contra: "Istanbul changing gate to get to such long walk"
Pro: "Professional and friendly staff. Excellent film selection."
Contra: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Pro: "Everything was fine on this flight."
Contra: "Everything was fine on this flight."
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Contra: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Pro: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Contra: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
Pro: "loads of room, great entertainment system, nice crew and the food was very good too."
Pro: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Contra: "everything was very well done"
Pro: "Very professional and very convenient."
Contra: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Pro: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Contra: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Pro: "we arrived on time, as scheduled."
Contra: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Pro: "It was a smooth flight."
Contra: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Pro: "Staff was great."
Contra: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."
Pro: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Pro: "The usual courteous service and interesting spread of appetizers."
Contra: "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."
Contra: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Pro: "What can I say, didn't much like anything"
Contra: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Pro: "All the movie options, the great food, the great service, and the timeliness of arrival."
Contra: "Nothing, it was great!"
Pro: "The flight itself was fine, once I paid for it a second time!"
Contra: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Pro: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Contra: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
Pro: "Flight was ontime"
Contra: "1st class seats not as comfortable as other airlines. Food was nasty."
Pro: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Contra: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Pro: "Really enjoyed everything About Turkish airlines staff, crew, and plane"
Contra: "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "The crew was amazing. They answered to my requests politely and helpfully"
Contra: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Contra: "The flight was 1 hour late to depart"
Contra: "The airline lost my checked bag"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pro: "Everything was very quick and well organized."
Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Contra: "Flight was 1h20 minutes late."
Pro: "Short and sweet... friendly staff"
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Good communication with crew..."
Pro: "Food, crew cooperation"
Contra: "It was OK"
Contra: "40 minuets delay Bad food No intertatment"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "Everithing was ok!"
Contra: "It was nothing wrong, I feel very well!"
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Contra: "old plan, dirty. food was terrible"
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Flight didn't exist."
Pro: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Contra: "Not a lot of leg room which is typical of most flights these days."
Pro: "The flight scadual"
Contra: "Replace airplane to a modern one!"