There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all
Contra: "entertainment, comfort"
Pro: "Seat was confortable."
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "They lost my bag!"
Pro: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Contra: "keep providing the same great experience!"
Pro: "There was nothing to like, I will not fly with this airline again if I can help it."
Contra: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."
Contra: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "Everything ran smoothly."
Contra: "Flight attendants a little cold but not nasty"
Pro: "Boarding went pretty smoothly and quickly"
Contra: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Pro: "Crew was polite"
Contra: "Late boarding, late arrival. No apology"
Pro: "The crew was very friendly and helpful."
Pro: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Contra: "Crew moved extremely slow despite a delay. (E.g. we could have departed sooner if they moved quicker and were more organized. Boarding process was poorly managed and chaotic. Total lack of communication about the delay. Missed our connecting flight due to the delay and had to beg for info about how to get a new flight."
Pro: "LOT short flights are well run, organized, cabin crew are approachable and friendly. Announcements from the flight crew are informative and reassuring. Check in and boarding in Budapest was smooth and easy."
Contra: "It was all good."
Contra: "Incomfortable chairs"
Contra: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Pro: "Comfortable, civilized"
Pro: "the flight attendants were very nice."
Contra: "the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future."
Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pro: "Airplane was super old, no tv, food was horrible"
Contra: "Everything was fine"
Pro: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Contra: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Pro: "The staff was nice"
Contra: "The flights were late"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "Nice crew and polite"
Contra: "Bathrooms, not clean and not functioning Delays"
Pro: "Very timely and organized."
Contra: "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."
Pro: "food prices, all on time"
Pro: "We liked the cabin crew, they were friendly and helpful."
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "Boarding was very fast."
Contra: "Boarding started at least half an hour late."
Contra: "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."
Contra: "Unable to choose seat at ticket purchase."
Pro: "Extra space for leg,good food ,movie,good service."
Contra: "I like everythings"
Pro: "Very friendly and helpful flight crew."
Pro: "Everything went vey smoothly and politely. Very pleased."
Pro: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Contra: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pro: "Price was low"
Contra: "Tiny seats, noisy plane, impossible to rest"
Pro: "I guess the plane could have been cancelled, so I should be happy with that."
Contra: "Very expensive flights. Both planes were late taking off. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Pro: "Everything else was great"
Contra: "The captain seems to not know how to control the pressure in the plane. and I understand Embraer is a small plane and it's hard, but my ears were hurting so much that I thought I will go crazy."
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
I had problems with the stairs but the lady boarding the flight got me assistance (something I had tried to get online but had issues with). I also was mistaken with my understanding of something and she was calm and polite in all ways. Highly professional and great staffing. I haven't always had good things to say about Ryanair, but this trip has improved their standing in my mind.
The flight was ok,the crew not so nice.
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Delayed by an hour."
Pro: "Quick online check in"
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "The flight got canceled!"
Contra: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Pro: "The staff was good and attentive even under difficult circumstances."
Contra: "I took two flights today. Both were late. Ryanair also lost my baggage."
Contra: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Pro: "Friendly crew"
Contra: "No seat pocket"
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "Everything was perfect, the crew das very helpful and the pilar very kind and he explained everything pretty well. No complaints."
Contra: "I love the flight bit the take off a bit rude."
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "Captain had to take emergency action. We didn't know what was going on. It ended up fine, but it was scary without any knowledge"
Contra: "Seat size, riding a bus to and from when we had priority booking. Not worth the extra money."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "I like that I got to my destination on time."
Contra: "I didn't like boarding without zones, you have to stand for so long waiting because every gets in line at the same time."
Pro: "Fast boarding. I exchanged place with a stranger with no problem ."
Contra: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Contra: "The seats are extremely uncomfortable."
Contra: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."
Contra: "Climbing steps in and out of plane. Dangerous with many older people with luggage. Waiting in airport with the noisy shops/people was dreadful. All the extra fees charged is sneaky. And then the constant selling on flight was deplorable."
Pro: "On time, and comfortable"
Contra: "No issues"
Contra: "Delayed, no info, bad service on board"
Contra: "I bought a coffee just minutes before boarding and was told I could not take it on board and had to drink it all immediately, scolding hot and everything. When I walked onto the plane, I found a fellow passenger peacefully sipping her airport-bought brew with no sign of reprimand from the Ryanair staff. I only ask that the rules be applied to everybody or not at all."
Contra: "Sitting 10 rows from my wife"
Pro: "Flight was fine"
Contra: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Pro: "The on time flight"
Contra: "The kids kicking my seat from behind"
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pro: "The cabin crew seemed prepared enough to host redneck passengers and other species that often choose traveling low cost (of course)."
Contra: "I purchased priority boarding for nothing. There was no such thing at the gate. Boarding was chaotic."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "I you don't check in within 2 hours only. You have to pay extra"
Pro: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "It was slightly cheaper than other airlines."
Contra: "The airport is terribly managed and crowded, very uncomfortable. The seats are tiny. Overhead baggage competition is brutal. They try to ding you for everything - there's a forty five euro check-in fee if - God forbid - you check in at the airport. Plus the flight was over 90 minutes late!"
Pro: "Nothing! Cheap price does not equal cheap price......"
Contra: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."