Major issue was a delay of about almost 1:30mins and comparing to North Atlantic flight it was a better shape
The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
This is another disease as if you have the Internet, you are ordinary deceivers!
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Nice seat I got."
Contra: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Pro: "Food was good but not excellent. Good inflight entertainment system and choices."
Pro: "Food as per.always was.great and choice of entertainment also good."
Contra: "Bording was delayed because of inbound flight delays."
Contra: "The flight was delayed an hour and a half. The system kept throwing my son and I out of two different movies every five minutes. I got fed up and decided to listen to music. Was good for three songs and kept freezing and throwing me out. Was happening to other passengers too. It was very frustrating."
Pro: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Contra: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Comfortable, on time and as always good service from Turkish Airlines"
Contra: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Pro: "The flight itself was ok."
Contra: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "on board was good, plane in good condition, good breakfast, attentive personnel"
Contra: "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Food okay"
Contra: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
Pro: "this particular plane had PLENTY of leg room, I could really stretch out and take a nap. Just depends which plane you fly on Turkish. Food is good for plane food."
Contra: "I don't know if English speaking is a requirement for the crew, but it was difficult to ask questions to the crew in English, even simple questions like "Could I see what the cake looks like to choose my snack?" This didn't really interfere too much with the flight"
Pro: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Contra: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Gold thing is that the flights are always on time."
Contra: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Pro: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Contra: "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "I got a little bit sick on plane and the crew was super helpful and supportive."
Contra: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Contra: "Employees didnt look or act very welcoming. Very little food."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "They just fly without waiting us We arrived hour and half before the flight, and they diecied to close the check in, Choce any other flying compeny but them!!!"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
Contra: "There is nothing I've didn't like"
Contra: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "The crew was amazing, food and overall experience."
Pro: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Contra: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Pro: "Crew was amazing—efficient and kind. Loved the seat space"
Contra: "Nothing. All good"
Pro: "Crew was great"
Contra: "Leg room. Hardly any for a person 6' and above"
Pro: "Ground crew and cabin crew were very helpful and efficient"
Contra: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Pro: "delayed flight, my suitcase did not arrive to destination"
Contra: "Fully booked flight. Very noisy"
Contra: "The food honestly"
Pro: "Efficient. It was a very short flight."
Contra: "Offer of Wi-Fi."
Pro: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Contra: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Pro: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Pro: "The food and the crew"
Contra: "The flight was delayed 2 hours"
Pro: "I liked the service once on board. I liked that they had a separate ‘co bus’ to assist those passengers that had a connecting flight to get there quicker. There was candies offered as soon as we boarded them drinks and a Greek breakfast. The flight attendants were efficient."
Contra: "The flight was 1 hour and 30 minutes late! There was confusion as to which gate to go to for the flight once it was called. They did not call passengers by sections so everyone just crowded the gate waiting to board. It was a bit chaotic and overwhelming for staff and passengers. There was no entertainment and there was no legroom and I am 5’7” so I was quite uncomfortable."
Pro: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Contra: "We didn’t board the plane at the times listed, it was running behind."
Contra: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pro: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Contra: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Pro: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Pro: "I like the people and the crew and the plane."
Contra: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Contra: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Pro: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Contra: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Pro: "Food and drinks provided."
Contra: "Small seats. Slow service at baggage drop off."
Pro: "Nice aircraft , excellent crew"
Contra: "I wasn't aware I was supposed to pay for my luggage"
Contra: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Pro: "Was good space."
Contra: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Pro: "Clean aircraft Legroom Polite service"
Contra: "Delayed No onboard entertainment"
Contra: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Pro: "Very bad"
Contra: "All the team"
Contra: "30 minutes delay on boarding. Flight attendants did not pay any attention to me when i pressed the assistance button. No one ever came to ask what i needed, they passed by me more than 10 times while the attendance light was on but they never saw it. Very disappointing."
Contra: "parked nesr chute but used buses to take us to the terminal"
Pro: "Great food and drink."
Contra: "So cramped!"
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Very nice stff... easy customs, and we liked the plane for a short flight."
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "Fast, clean, gracious."
Pro: "Cabin crew was friendly and helpful. The plane was clean and for the most part departed and arrived on time."
Contra: "The boarding process...it was a zoo. All customers are in line boarding at the same time and the gate agent did nothing to prevent it. The cost for a checked bag was 45 Euro which seems awfully high to me. Perhaps it's cheaper if you book it beforehand as opposed to at the airport."
Pro: "- free wine..."
Contra: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Pro: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Contra: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Contra: "Waiting area was very crowded. The flight was delayed."
Contra: "We were delayed almost 3 hours and we're not provided with the reason for the delay except for "technical difficulties" at airport"
Pro: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Pro: "Border and de boarding front and back of the plane"
Pro: "Great service ,very fast"
Pro: "Smooth flight. Perfect service."
Pro: "Everything except the delay"
Contra: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Pro: "Nice stuff."
Contra: "Probably teleportation?"
Contra: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Contra: "At least a complimentary glass of water or juice in Economy."
Pro: "Arrival in time"
Contra: "Compartment for hand luggage was full, no space"
Pro: "Big space to front seat"
Contra: "offer drinking water"
Pro: "flight crew was amazing."
Contra: "Boarding was poorly handled by airport staff"
Contra: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Pro: "Small compliment from Air France was lovely and unexpected"
Pro: "Efficient boarding and disembarking."
Contra: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Pro: "Crews on Air France are outstanding!"
Contra: "Baggage was lost and was delivered 2 days later."
Pro: "Crew were efficient and friendly."
Contra: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Pro: "Absolutely nothing"
Pro: "Instructions for connected flights at airpotr were clear"
Contra: "Connection time 10 minutes instead of planned 30"
Contra: "Flight was late"
Contra: "would not check my bag to final destination"
Contra: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Pro: "Modern airplane"
Contra: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Pro: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Contra: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Pro: "staff were polite, helpful, and efficient"
Contra: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Pro: "Newer plane for this stretch."
Pro: "Newer plane."
Contra: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Contra: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Contra: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pro: "Quick boarding, pleasant crew"
Contra: "Small propeller plane with very limited room, no in-flight service,"
Pro: "They waited for transit passengers Were helpful"
Pro: "If water was free it would be better. Other than that everything was fine"
Pro: "Everything was excellent"
Contra: "Nothing. All was good"
Pro: "Flight was short and sweet, no problems to report."
Contra: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Contra: "SEVERELY DELAYED"
Pro: "On time boarding and departure. Clean plane and friendly staff."
Contra: "Nothing, all was good."
Contra: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Pro: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Contra: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Pro: "Professional appearance"
Contra: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Pro: "Everything was very smooth and the crew was very attentive."
Contra: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Pro: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Contra: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Pro: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Contra: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Pro: "Boarding was efficient."
Contra: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Pro: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Contra: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Pro: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Contra: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Contra: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Pro: "Clean and modern airport in Riga Baggage well handled on connection"
Contra: "Boarding tool a lot of time. We departed late"
Poor service, overpriced food that did not taste good, no pouch to put anything. Overall terrible experience
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Pro: "The crews are friendly and smiling. Seat are comfortable"
Contra: "If they allow the family with young children to board first will be excellent"
Contra: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Contra: "4 hours late - no communication Rude flight attendants"
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pro: "The crew was good and smart"
Contra: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pro: "The price"
Contra: "Screens or just at least free water or drink"
Contra: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Pro: "Not so comfortable and no any food or drink beverage for free of charge"
Contra: "They should at clean and provide food and drink for free of charges"
Pro: "The flight was very uncomfortable and dirty"
Contra: "The set it was so bad"
Pro: "The flight was on time."
Contra: "Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers."
Contra: "Crew was rude to all passengers"
Contra: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Contra: "Wait time, customer service"
Pro: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Contra: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Contra: "Not bad"
Pro: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Contra: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pro: "The worst airport ever"
Contra: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pro: "Nothing , It was veri terrible"
Contra: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pro: "Easy flight and friendly staff."
Pro: "good crew."
Contra: "very not comfortable chairs"
Contra: "No AC in both aircrafts!"
Pro: "Everything was on time, crew was nice, a lot of empty seats"
Contra: "Noisy children..."
Contra: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
Contra: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pro: "Was a save travel"
Contra: "Delay 1 hour."
Pro: "The aircraft chair are comfortable"
Contra: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Pro: "We did an error in booking the return date, & found no point of contact to change the date"
Pro: "The flight itself went smoothly"
Contra: "I expected to atleast get a glass of water"
Pro: "On time"
Contra: "Public address system loudspeaker on plane was quite loud"
Contra: "At check in staff did not know that I had 20 kg baggage allowance"
Contra: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Contra: "We didn't get a glass of water. Shame on you"
Contra: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Pro: "The crew was nice."
Contra: "That we didnt get even a glass of water"
Pro: "The crew from the Paris to Istanbul flight rushed us to the Beirut flight so that we made it on time."
Contra: "All food is for purchase. No in-flight entertainment."
Pro: "If all you care about is price, then this is the way to go"
Contra: "flight was late, Istanbul airport has limited wifi (have to buy 30 euro at restaurant to get access)"
Contra: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Pro: "Delay for one 1.15 hours causes losing our connection in Istanbol,resulting waiting for another 7 hours to catch next flight.."
Contra: "Respect your flights and people time.."