Security lines were crazy, even in Fast Track.
Crew not helpful. Food quantity very less. Leg space less. Entertainment videos not wide range
Lufthansa only have pasta and no options. I don’t like pasta so had a bread roll on a 9 hour flight Fold out entertainment system arm would not hold the screen up as it was loose. Generally the inside of the aircraft was in a poor state of repair. Overall the most unGerman flight
Inwouldnt change anything on short flights within EU
Contra: "Boarding be insured as I have a ticket"
Contra: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Contra: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pro: "Thé entertainment was amazing. I watched a live soccer game"
Contra: "The space in the plane"
Pro: "We lost our bags"
Contra: "Our barges were damaged"
Pro: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Pro: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Contra: "Nothing to complain about."
Pro: "I liked size of the lavatory ,food"
Contra: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pro: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Pro: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Contra: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Pro: "The snack/ breakfast was not very good"
Contra: "Long flight"
Contra: "Had seat next to 2 big ove weight people so I only could use half of my seat :("
Pro: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Contra: "Services on the planes were not fantastic"
Pro: "Great Seats / Bedding Excellent Drinks Excellent Service Delicious Food."
Contra: "Boarding was a Zoo. No real First Class announcement; confusion of which line was Business, First, or Economy, no clear announcements. This is the 2nd time this is happened in a row. Not sure why. Movie Choices were pretty poor, but TV series made up for it."
Pro: "Mid night snacks were treats!"
Contra: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Pro: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Contra: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Pro: "Good crew, okay seats, perfectly adequate food"
Contra: "Entertainment choices were not so hot. Lots of movies, but few new ones."
Pro: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Contra: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."
Pro: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Contra: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pro: "Flight was on par with other budget airlines. No frills means not having the extras."
Contra: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pro: "Service was good"
Contra: "The cabin was warm and couldn't control temp."
Pro: "The service during the flight was pretty good"
Contra: "My luggage is lost and I didn't receive them yet."
Pro: "Flight cancelled see above"
Pro: "The food, the crew, the cleanness"
Pro: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pro: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pro: "Please see above. Typed in the wrong place."
Pro: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Contra: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Contra: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pro: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Contra: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Contra: "Space between seats and leg room. Very compact for an international flight."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Contra: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."
Pro: "WOW. SO much food and services. Lots!! Best flight ever."
Contra: "Some staff sound a little rude sometimes. And stressed."
Pro: "The flight was smooth"
Contra: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Pro: "short, slightly delayed flight"
Contra: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pro: "Seating was good and reasonably comfortable."
Contra: "However the food was 99% sugar in the form of cookies and other over processed food. The entertainment was so disappointing with no back of the chair screen that if I could give it a 0 rating I would."
Pro: "smooth flight, on time, professional and helpful, caring service"
Pro: "Consistency of service, even for economy class. On time departure. Early arrival, Teutonic punctuality. Well maintained aircraft. Super flight crew. Seemed friendlier than typical US carriers transcontinental service. Perhaps it was the free wine and beer, but seems as if everyone was relaxed and enjoyed the flight."
Contra: "Boarding was a little out of my normal sequence and the PA announcements were not so clear. All sorted it self out after a spell."
Pro: "The crew were amazing; very helpful, polite and caring"
Contra: "Food should be less but better quality"