Pro: "Nothing. The flight was delayed and I missed my connection"
Contra: "My flight leaving on time"
Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Pro: "Easy boarding and nice crew."
Contra: "Flight was delayed by more than an hour."
Contra: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Pro: "Good service."
Contra: "Check-in procedure. Plane was delayed a bit."
Pro: "The flight itself was fine."
Contra: "We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long."
Pro: "This was our return flight back to the US much better then going to Europe!"
Contra: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Pro: "Met expectations"
Contra: "Nothing to note"
Contra: "I arranged assistance but nobody showed up."
Contra: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."
Contra: "You lost my luggage !!"
Pro: "The crew was excellent, the food was pretty good,"
Contra: "One of the crew members was rude to me"
Pro: "Exellent and smooth flight, thank you."
Pro: "Schedule was followed."
Contra: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Pro: "The service was okay."
Contra: "Not enough space between the seats and the seats are very tough. So hard you can’t get comfortable"
Pro: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Contra: "Very cramped seating on first part of journey from Budapest to Munich"
Pro: "Food, drinks, crew hel;pful"
Contra: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Pro: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Contra: "Overhead compartments very narrow and could not fit small carryons."
Contra: "There was nothing I did not like about my flight"
Pro: "Staff were so friendly! The plane was clean and comfortable."
Contra: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Contra: "Everything was OK"
Pro: "Short flight."
Contra: "Too many stairs, far away from the connection flight."
Pro: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Contra: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pro: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Contra: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Pro: "Comfortable and big leg room"
Contra: "No in-flight entertainment"
Contra: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
Pro: "Pretty much a standard commuter flight."
Pro: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Pro: "Nothing. Never was able to get on the flight"
Contra: "First leg of our flight was delayed, second flight departed before we landed."
Pro: "On time"
Contra: "Marginal legroom"
Pro: "Made our connection, plenty of room on plane."
Contra: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."
Pro: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"
Pro: "The food was ok"
Contra: "There was no way to check seats or gates ahead of time."
Pro: "Superb service thru Lufthansa"
Contra: "Long wait, but it was cheap so it ofset it"
Pro: "I like the food when we fly in eaurope only"
Contra: "Took too long, unnecessary waiting, missed connecting flight"
Contra: "Seats are uncomfortable."
Contra: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Pro: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"
Contra: "Crew Service, food,"
Contra: "The Budapest Airport was not very organized for check-in."
Pro: "...and not for the first time.. And won't be the last.."
Contra: "Wifi onboard wasn't working.."
Pro: "A little unhappy looking stewardesses but politely professional."
Contra: "The seats are more and more uncomfortable."
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian airlines food is really good compared to more recent airlines I’ve been on
Pro: "yes, seat is always ok , I'm not overweight"
Contra: "basically, nothing, just keep smiling"
Contra: "Seating is extremely cramped"
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "Crew was friendly and the flight was nice and smooth."
Contra: "No expectations as the flight was less than an hour."
Contra: "Overhead space on plane was very limited."
Pro: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Contra: "Seat wasn't the best, quite hard on the middle back."
Pro: "Clean, safe short flights"
Contra: "The 30 minute layover was close"
Contra: "Austrian airlines did not even notified us about cancellation."
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Contra: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Pro: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Contra: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pro: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Contra: "I really can’t think of anything I didn’t like!"
Pro: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Contra: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pro: "Great flight. Was long but made nice by staff/crew and entertainment options."
Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"
Contra: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Contra: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Contra: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Contra: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Pro: "I loved the music while boarding the plane. All staff members were very nice."
Pro: "People at the desk didn't know or don't wanna say much why we have no plane"
Contra: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pro: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pro: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Contra: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Contra: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Contra: "Poor service, will not fly again with this airline"
Pro: "Very nice crew, great entertainment options"
Contra: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pro: "It was clean Lunch was good"
Contra: "There were no vegetarian options for snacks"
Pro: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contra: "I loved it all!!"
Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Contra: "The delay in take-off"
Pro: "Excellent crew and service!"
Pro: "Flight services were good. Staff friendly. food was good"
Contra: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pro: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Contra: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Pro: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Contra: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Pro: "Reasonably on time. Food and service were passable."
Contra: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pro: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pro: "Clean, smooth and on time"
Pro: "The air hostesses seem to be too tired. Seems like they really did not care much. There was someone who was using the skype in ipad long after we were requested to turn off all electronic devices. She was talking really loudly. They went back and forth without saying anything. I finally had to remind the lady. It is odd for passengers to ask someone to comply with rules. I think it was United flight."
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "On time"
Contra: "We got sanatizer when boarding which was so small like a stamp, useless"
Pro: "i like the service"
Contra: "water free"
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "Gate announcement was only a few minutes before cut off!!"
Pro: "Boarding took forever and we were an hour late"
Contra: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Pro: "Nothing. Horrible experience overall, but what you pay is what you get."
Contra: "Pretty much everything..."
Contra: "boarding process felt like herding"
Pro: "Absolutely nothing"
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pro: "Friendly crew"
Contra: "Long check-in lines Seats uncomfortable"
Pro: "Ok flight"
Contra: "Comply with departure times"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Contra: "Changing in luggage information was annoying"
Pro: "On time departure"
Contra: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pro: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Contra: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Contra: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "Staff were generally sweet & approachable."
Contra: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Contra: "long time wating in bus to get plane"
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Flight left on time"
Contra: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Pro: "Well organised."
Contra: "Charging for light refreshments."
Contra: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Contra: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Contra: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pro: "The crew in the plane"
Contra: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pro: "Actual in-air flying experience was smooth."
Contra: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Pro: "I will never take flight with this company again!!!!! The worst ever shame on you"
Pro: "Flight on time"
Contra: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pro: "Magazine was pretty good. Staff were smiley and nice."
Contra: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Pro: "only good for short flights....the price.."
Contra: "not comfortable seats"
Contra: "Boarding and getting off the plane via bus"
Pro: "All handled professionally."
Pro: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Contra: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Disembarkation at Seville airport was in a part of the airport distant from the main facility. We used stairs to leave the plane then had a very long walk to the luggage area and Covid monitors. They could do much better.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The crew was very good. And the flight was on time."
Contra: "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Pro: "Fast process, precisely organized."
Contra: "There is no window at 11A seat!!!"
Pro: "Was on time"
Contra: "Better food choices"
Pro: "We made the flight!!"
Contra: "Notification of which Gate!! All the steps Down to the tarmac then up the plane steps!!! Priority- didn't seem to mean anything- everybody boarded the same!! The Cabin crew- Rushed announcements!! And worked as I feel robots!! But definitely got Value for Money!!!"
Contra: "they charge priorety and seat a jot of money. i payed 180 euros for the ticket flight.but there was not any prirety like it was in my flight from budapest to ovda.i also pay to the seat and before taking off sll the payed seat become full and the stuff did not care. Next time i will not buy prioret"
Pro: "Ryanair is different...the crew sells perfume and lottery tickets during the flight."
Contra: "The board in BUD said flight was delayed...no gate info. Then I noticed people in the area frantically getting up...witching 5 min there was no gat to a message that said boarding...last call! We frantically got to our gate which was a large metal pole building...where we stood for 30 plus minutes."
Pro: "The flight left on time and arrived early, the staff were pleasant and friendly."
Contra: "The cabin was a bit grubby."
Contra: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Pro: "Price, flight crew."
Contra: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Contra: "Ryan Air have changed their online check in system with flights.Basically i was forced to pay for a seat spot on my return flight because they only allow 48 hour check in before flight if you dont purchase a seat. Because of the risk of not having access to print out my boarding pass when in Hungary while checking in there for the return part and that the app may not have worked on my phone it resulted in me paying additional fees or pay a larger sum to check in at Hungary airport. .Online check in should not be locked behind a paywell.This is dishonest business. The flight on the way delayed with no explanation and the company didnt bother to notify the airport of this and update the times on the boards or atleast a delayed notification at the airport. They tried to rush the boarding because of the fact they were delayed and boarded all passengers at same time in both priority and non priority queues which kind of defeats part of the purpose of those people paying the extra for priority boarding. Also this return journey of the flight was delayed too with no communication of a delayed take off. Despite the fact that Ryan Air claim to have the highest percentage of flights arrive on time i have yet to witness a single flight of theirs arrive on time which has me to believe the company is falsifying information on this record."
Pro: "Reasonable price."
Contra: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Contra: "1. We were told to follow ground crew to plane across tarmac and then not allowed to board once at top of stairs—poorly organized! 2. Rude and harsh cabin attendants. 3. When we arrived in Dublin, we were turned lose to find our way from the plane to the stairs into the terminal; once again poorly organized and unsafe!"
Contra: "2 hours delayed. No information."
Pro: "Flight was ok"
Contra: "They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT."
Pro: "Original price"
Contra: "We were on vacation with our 3 year old and spent almost 5 extra hours in the Budapest airport which ate up most of our day. We were notified of the delay 5 minutes before we checked in and could have caught a cab later in the day and enjoyed our last day in Budapest."
Pro: "Crew was friendly and the boarding process was relatively smooth."
Contra: "The A/C made the cabin so cold that I am still shivering nearly two hours after landing. The cabin was cramped and uncomfortable, but I have experienced less comfortable seats on other budget airlines."
Pro: "Nothing. They treat people like animals."
Contra: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Pro: "Flight was cheap and it got me home."
Contra: "At Budapest airport Ryanair’s gate B9 there was no communication or it seemed any system in place. Plus the gate itself was so small all passengers couldn’t fit."
Contra: "Delay 90minutes.. Miss the rent a car.. Lost a bunch of money. Never again Ryanair"
Pro: "Low cost"
Contra: "Passengers treated like cattles. Not prepared at all"
Pro: "Very little"
Contra: "I tried to check in on line but their website had major issues. When I arrived at the airport, Ryanair hit me with a 40 Euro surcharge for not checking in on line. Worst airline I have ever experienced in my 40 years of airline travel."
Contra: "More than 1.5 hours delay, they took my luggage from me, so I had to take out my laptop because the Budapest airport luggage handler thieves. Very loud speakers inside, the seating is very uncomfortable, small legspace and also you cannot put even your glasses in front of you because of lack of storage place. long walking to and from the plane, and you have to wait for ages in front ot the checking desk, than in the hot bus down. Overall totally inhuman experience."
Contra: "The 35 minute delay on the departure and 1 hour on return Super cramped seats with no leg room at all Having to pay to sit together on top of the original flights- unsure who books 2 tickets to sit apart?"
Pro: "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Contra: "You can give to pasenger one drink (coffee) like preasen!?"
Contra: "30 minutes waiting, New lugguage policy!"
Contra: "3 hour delay at Stansted to collect luggage, with no information. Arrived home at 4:30am, having missed the last train."
Pro: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
Contra: "The crew was loud (flight related issues)"
Contra: "I paid an upgrade of my ticket and they charged me $60+ dollars for not doing online check-in. AMAZINGLY BAD."
Pro: "Everything was acceptable apart from their petty ploy to split couples up"
Contra: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pro: "good value for money, nice new aircraft"
Contra: "typical ultra low cost experience, but its fine"
Pro: "There was nothing positive about this flight experience."
Contra: "Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable."
Pro: "Once boarded the transportation task was undertaken professionally"
Contra: "- No information on the ground - 90 minute STANDING wait (like sheep in a barn) in unventillated/unairconditioned Budapest Airport discount airline departure 'hall' (barn would be a better term) - no toilet, no space, no air - On board staff was visibly exhausted, robotlike"
Contra: "Worst experience. Multiple charges. Made it one of the most expensive trips. Terrible!"
Contra: "I am very disappointed from the service offered by ryanair. I've paid priority and seat. And in the end went on board with others and stayed on normal seat, which supposed to be with extra space. Very unhappy."
Contra: "I paid for priority boarding but while boarding there was no difference between priority and general boarding. People with general boarding got on well before me. No one was checking who had it or not."
Contra: "The new Ryanair tactics of splitting couples to force them to play for the seat."
Contra: "No information why flight was delayed. Left standing on shuttle bus for 30mins with no information. Leg room non existent on plane. Seat bolt upright all the time. Staff pleasant enough but definitely "cattle class""
Contra: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Pro: "ticketing options, EXCEPT cost of checked bags at airport!!"
Contra: "ran late due to late boarding if paasengers cost of check bagged at airports!!"
Contra: "Mientras se esperaban los buses, la tripulación gritó irrespetuosamente a los pasajeros que aguardábamos a nuestros familiares en la pista de aterrizaje dado que la capacidad de los buses que pusieron a nuestra disposición era escasa; debe comprenderse que se transportan personas, no reses (con el respeto que estas merecen)"
Contra: "tried to check in 2 times was bumped out however was able to pay for priority boarding and suitcase. assumed I was checked in, the computer would not go any further. at the gate I will charge $128 nice scam"
Contra: "Lines in Budapest are terribly long"
Pro: "the price was very cheap. flight was on time."
Contra: "space between seats very tight and its a real suffer for big person.. every thing needs to be bought. at least some water can be served free...."
Pro: "The efficiency of boarding"
Contra: "Very small leg space and no entertainment at all."