I was not a fan of this airline, we took off late the crew was bossy and the plane smelled.
The restaurant in the business lounge should work 24/7
Courteous and helpful. Comfortable, spacious seats. Arrived quite late which put pressure on connecting flight. Ground service to mitigate the late arrival was almost nonexistent and the one person I found to ask for help was rude and not the least bit interested in being of service.
We had 1h delay. We waited in the place for the whole time.
Pro: "The customer service, the seats were comfortable and the food was great"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Incredibly good flight with excellent crew and good food."
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Great options to watch on tv."
Contra: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Contra: "My ticket was messed up completely (GYD-IST-VAR-IST). First leg did not book (close) it properly, I have lost 1 hour at trasfer desk in IST (they were solving my ticket issue for that long) and another hour in VAR on the way back (because the TK staff did not solve it right the first time). Lousy work of service desk! I was lucky to keep boarding passes as the proof, because nobody believed, that I duly arrived from Baku."
Pro: "Everything- hot moist wash rags & overnight kit were luxury touches."
Pro: "Only two thing. The bathrooms and the intertainment"
Contra: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Everything was great."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "The priority for boarding. Disabled passengers should board first. In Istanbul they take your boarding card and hold it. There has to be a better system."
Contra: "More service with flight attendants walking around to offer drinks would have been better"
Contra: "I was happy with everything"
Pro: "Crew, food, beverages, and entertainment were very good."
Contra: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Pro: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Contra: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"
Contra: "late boarding"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Contra: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Contra: "The boarding process was a bit unorganized and took a long time as a result."
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Entertainment made the long flight fly by"
Contra: "We are 6'+ and leg room was very limited"
Pro: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Contra: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Contra: "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Better planes"
Contra: "Very small chairs. Terrible boarding system"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "The food was very good. The movie selection was outstanding"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Excellent service, excellent food, very friendly crew"
Contra: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Pro: "Wonderful service and amazing food."
Contra: "Beds weren't flat on business class. My feet were hanging all the trip."
Pro: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Contra: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
Pro: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "Seat was small and squeezy. More variety for food needed."
Contra: "The fact the airline didn't compensate us even though we missed our connection flight"
Pro: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Contra: "It's a long flight but obviously there's nothing they can do about that"
Rude staff late departure uncomfortable seats no entertainment
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Boarding a smooth flight"
Contra: "Food absolutely"
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Pro: "The staff were nice, the flight was on time. The meal was good."
Contra: "There was no pillow on board and the flight was overnight."
Pro: "Will never purchase tickets through kayak ever again"
Pro: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Contra: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Pro: "Very comfortable journey, leaving on time, arriving on time"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "good food, drinks, good entertainment options"
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pro: "it was mess, so I cant say positive thing"
Contra: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Pro: "Safe trip"
Contra: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Contra: "They cancel the flight without letting me know!"
Pro: "Very comfortable aircraft"
Pro: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Contra: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contra: "No entertainment at all."
Pro: "Comfort was good because I had a whole bench to myself!"
Pro: "The crew were very kind. The food was good."
Contra: "The space between the seats is very narrow and there is no entertainment."
Pro: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Contra: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Pro: "Was on partner airline Austrian Air. Very good service."
Contra: "At Vienna gate G31 it was difficult to hear announcements."
Pro: "The flight attendants were beautiful"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Contra: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Pro: "Crew friendliness."
Pro: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pro: "The staff was very pleasant"
Contra: "Very crowded plane!"
Pro: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Contra: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Contra: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Pro: "Nothing special - nice crew"
Pro: "Plane was on time, boarding was fast and easy, great crew"
Contra: "Food was terrible"
Pro: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Contra: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Contra: "Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be."
Contra: "To add food and to patk the plane at the linkway"
Pro: "Everything. Food was amazing, crew was very courteous."
Pro: "It was a direct flight to my destination"
Contra: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"
Contra: "Too little leg room"
Pro: "fast trip, clean plane"
Contra: "Was a bit different to get on a bus to take you to the actual plane"
Contra: "6 hours delay !!!!"
Pro: "Nothing. Bulgarian Airlines is a fifth world company!"
Contra: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
Contra: "Flight was two hour delayed and I missed my connection"
Pro: "The chocolate was great!"
Contra: "This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min"
Contra: "There was delay of 2 hours with any notice."
Contra: "The plane smelt"
Pro: "Great polite and pleasant crew."
Contra: "Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic."
Contra: "I get my luggage two days later."
Pro: "food was ok"
Contra: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
Contra: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
Pro: "Crew very friendly & helpful"
Contra: "My bag did not arrive. Was not transferred from Amsterdam."
Pro: "Quick flight, arrived just on time"
Contra: "Very small space between the rows"
Pro: "Flight crew was kind and helpful, flight arrived on time"
Contra: "Boarding was slow, could improve onboard services"
Contra: "My luggage is lost."
Contra: "Missed the flight and company didnt returned the money according to insurance."
Pro: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
Contra: "Uncomfortable weared off seats and no entertainment system."
Pro: "The sandwich looked dry, but was actually very good."
Contra: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."
Contra: "I dident get my luggage"
Contra: "Flight delayed with 40 minutes Very small seats"
Contra: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."
Contra: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."
Pro: "Once on board we flu fast"
Contra: "The flight was delayed by over 2 hours and no information was given at all."
Contra: "Flight was delayed two and half hours and then stupid excusing."
Contra: "The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice"
Pro: "It was an excellent flight experience."
Contra: "Improve the sandwich?"
Pro: "Got me to my destination safely and on time"
Contra: "No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air."
Pro: "The crew was very nice."
Contra: "The check in started late, the gate was changed, the flight was late by more than an hour."
Contra: "Overall cleanliness of the cabin was very poor."
Pro: "We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another."
Contra: "Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight."
Pro: "- on time (even earlier) - fast and convenient boarding - nice and friendly staff"
Pro: "On time and nice crew"
Pro: "On time departure and arrival. Friendly service."
Pro: "Check in was very fast and easy, crew was very nice and helpful"
Pro: "They serve you a dandwich and water."
Contra: "The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!"
Pro: "The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day."
Contra: "Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference."
Pro: "Crew was excellent. Aircraft comfortable. Good value fare"
Contra: "Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters."
Pro: "It's a very small distance flight but the crew was very nice"
Contra: "Don't have much choice in drink or food"
Pro: "The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags."
Contra: "The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either."
Pro: "the hospitality and friendliness of the crew, the professionalism of the pilot"
Contra: "can't think of anything I didn't like."