Pro: "The most amazing service, good food and great steward"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Contra: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Pro: "Crew was OK, seat was comfortable"
Contra: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Contra: "Flight was delayed"
Pro: "Too cramped for a 10 hour flight"
Contra: "Same as above"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Nothing positive to report...NOTHING!!"
Contra: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "nice crew!"
Contra: "Seat hardly reclines at all."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Contra: "Not there. Still in germany"
Pro: "N-o entertainment"
Pro: "Crew were very kind and hospitable. The aircraft was comfortable."
Contra: "The flight was running late, but that was minor. Not an inconvenience for me."
Pro: "Plain in excellent condition and very clean. Friendly staff and welcome."
Contra: "Should have mobile phone chargers on board."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Contra: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pro: "Flight was on par with other budget airlines. No frills means not having the extras."
Contra: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."
Pro: "It was a smooth ride overall, the staff was comfort us."
Contra: "The food was terrible is like each year the value goes down."
Pro: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"
Pro: "flight on time The crew as friendly and professional"
Contra: "I was not able to pick my seat in advance. The entertainment was geared to children or older movies. Food mediocre We were told about our flight change but not about what we needed to change until we tried to check in on our last day of our trip wasting time on our last day flight ful and packed in to small seats"
Pro: "Quiet and comfortable for a regional, one hour flight."
Contra: "Getting bussed all over the airport ."
Pro: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Contra: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."
Pro: "The fight left on time and got us to Frankfurt"
Contra: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "The flight to Frankfurt was pleasant, boarding went smoothly, and the service was great. Overall good experience"
Pro: "The staff was so prompt and friendly"
Contra: "Cramped leg space, no entertainment"
Pro: "A fast, smooth, and easy flight with a polite and efficient crew. The Frankfurt airport needs some type of internal transportation or reorganization because the size and shape make it a challenge to go through passport control and find your gate in time to transfer."
Contra: "The snack consisted of sugary packaged cookies. After waking at 6 a.m. to catch my flight, I would have preferred plain yogurt with fruit or muesli, or at least a nutritious nutty bar such as the KIND brand. The boarding consisted of everyone standing in a disorganized line next to another long line so that I was not sure if I was in the right place and felt nervous as the time to board drew near. Staff did not seem to be communicating what was happening and were not circulating. I had to ask fellow passengers if I was in the right line and on the right bus. We pushed away from the gate early. This worked against me at the beginning of my vacation when I missed my flight by 5 minutes due to the disorganized nature of the Frankfurt airport and its massive size."
Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
Pro: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Contra: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Contra: "Very light and friendly crew"
Contra: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Pro: "The food was good and so was the price of the airline ticket."
Contra: "Boarding was chaotic. There was no organization as to the line."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Contra: "Fire the person on front."
Pro: "i try to cancel the tickets for 3 weeks now.... please help"
Contra: "Air pressure in cabin was terrible"
Pro: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Contra: "I checked a small bag and it was 60 Euro. Too expensive!"
Pro: "The assistance from om HE check inn clerk."
Contra: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Contra: "No jet bridge at either location"
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pro: "Very good company Nice staff"
Pro: "Service was excellent, planes left on time and arrived on time or early."
Contra: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Pro: "The crew were very professional and polite on board and the food was excellent"
Contra: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Pro: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Pro: "crew was pleasant once on board"
Contra: "Very last minute posting of gate and then was late with no explanation. They were a bit rude at the gate to some fellow passengers and I feel it was because they were heading to Albania."
Pro: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Contra: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pro: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contra: "Food could be a bit better."
Pro: "We enjoy flying with Aegean, very good treatment for families with kids."
Contra: "I wasn't aware I was supposed to pay for my luggage"
Pro: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Contra: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"
Pro: "-professional staff - on time"
Contra: "- lack of entertainment"
Contra: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Pro: "The plane was hot (NO AIR) while boarding and during taxi"
Contra: "The plane was hot (NO AIR) while boarding and during taxi"
Pro: "It got me to Larnacasafely."
Contra: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Contra: "Cold on the plane"
Pro: "For an affordable carrier, they provided multiple complimentary beverages and a tasty hot light meal. Flight attendants were marvelous: kind, helpful, and accommodating. I would definitely recommend them as affordable and pleasant."
Contra: "It was almost impossible to understand the announcements in English. The seats are tight, but that's true of most flights."
Pro: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Contra: "Food served was not that good."
Pro: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Contra: "I'm sure it would have been a lovely flight had I taken it."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Pro: "Quick. Clean plane"
Contra: "Boarding a bit long but still fine"
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Contra: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Pro: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Contra: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Contra: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Contra: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Pro: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Contra: "I don't like kayak"
Pro: "Great service nice food comfortable flight"
Contra: "Nothing :))"
Pro: "Flight was on time and boarding was reasonable smooth."
Contra: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Pro: "The flight was great. The staff was nice. Everything was great!"
Pro: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."
Pro: "Border and de boarding front and back of the plane"
Pro: "The flight was smooth"
Contra: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
I was very pleased with everything.
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The crew was so friendly"
Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."
Contra: "Staff is not friendly, does not offer assistance or ask if you need anything."
Pro: "Good service overall, the ground crew was very helpful and friendly"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Contra: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Pro: "Food, entertainment options, business class seats that lay flat"
Contra: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Pro: "Staff were always courteous."
Pro: "Staff was friendly, flight was on time"
Contra: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Pro: "Except eventually delay, the flight experience is good."
Pro: "Movie selection, crew was very polite"
Contra: "Main meal was a little funky and boarding is always a hassle"
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Contra: "They cancel the flight without letting me know!"
Contra: "flt was delayed 2 hours due to "employee meeting""
Pro: "too short to tell."
Contra: "Not applicable"
Pro: "Flight Attendants super friendly as well as ground staff in Salzburg."
Contra: "Seats a little tight."
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contra: "Nothing - it was a great flight"
Pro: "Everything was going to at"
Pro: "Being on time"
Contra: "No pillows,only carb food"
Contra: "Food I think getting worse."
Pro: "Short flight."
Contra: "Seat comfort was meh."
Pro: "Good service, nice staff (better than US carriers easily)"
Contra: "2.5 hours to receive baggage - this might be on LAX"
Pro: "Good food, lots of movies, flight attendants friendly"
Contra: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Contra: "Delayed flight after an already long flight from the states"
Contra: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"
Pro: "Crew friendliness."
Pro: "Food, entertainment."
Contra: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Contra: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pro: "The crew were friendly and fine. No problem with boarding etc"
Contra: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Contra: "We were stuck on the ground at London for what seems like ages."
Contra: "I had no notification about luggage fee in airport upon registration."
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Boarding and online chkin was very good, food was not to the expectations.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Contra: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Despite being a short flight, they gave food"
Contra: "Nothing. All ok"
Pro: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contra: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Pro: "Everything! The service was exceptional!"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "Crew was wonderful and welcoming!"
Pro: "Friendly attendants, entertainment variety"
Contra: "Comfort, food could have been better."
Pro: "Left on time. No turbulence."
Pro: "The new movies selection, food was very good, staff more friendly than previous flights"
Contra: "Boarding always a problem on MEA we have to wait too long in the queue"
Pro: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Contra: "Boarding at CDG was awfully slow"
Pro: "Everything! It was a wonderful experience."
Contra: "It was great trip thank you Air France"
Pro: "The staff..the attentions..food."
Pro: "Extremely hot the plane"
Pro: "Crew was nice, too short of a flight to figure out more"
Contra: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Contra: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pro: "Everything. crew friendly and food/drinks the best"
Contra: "Nothing...all was wonderful"
Pro: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pro: "Good selection of movies"
Contra: "Engine noise in the cabin is loud."
Pro: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contra: "Le capitain et l’aterrisage"
Pro: "My seat"
Pro: "The only thing that I like about the flight was that it was easy to boarding"
Contra: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pro: "Great service and food."
Contra: "Tv screen is resolution is to low. Hard to see details."
Pro: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Contra: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pro: "It was ok fligh"
Contra: "Food was not so good"
Pro: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contra: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Contra: "no vegeterian sandwiches very disappointed"
Contra: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pro: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contra: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pro: "Punctual, great food in Premium Economy, friendly crew."
Contra: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Pretty decent"
Contra: "Not much"
Contra: "Air France lost my luggage and they can't find it in the computer system."
Pro: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pro: "All crew I interacted with was great, friendly, and helpful."
Contra: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pro: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Contra: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pro: "Comfortable, on time, smooth boarding"
Pro: "WeII, I didn't die."
Contra: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Food was fantastic. Crew was attentive and polite."
Pro: "Crew was good, short flight on an older aircraft, everything was fine"
Contra: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Contra: "This flight is apparently consistently late"
Pro: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Contra: "The selection of movies . Very poor . What entertainment?"
Pro: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Contra: "More movies and TV shows please!"
Contra: "My bag making it to my destination not broken."
Contra: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Contra: "Snacks on the plane, comfort"
Pro: "Crew is fantastik,Dana is the best"
Pro: "The air Serbia staff were top class"
Pro: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Contra: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Pro: "On time flights both directions"
Contra: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Pro: "Quick and short flight. Plane was clean and comfortable"
Contra: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Pro: "Onetime and efficent"
Contra: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Contra: "I almost died without watter due"
Pro: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Contra: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Pro: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Contra: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pro: "Title says it all"
Contra: "Title says it all"
Pro: "New plains, great crew, on time. Quick check in, great price."
Contra: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Pro: "No complaints"
Contra: "Everything was OK"
Contra: "No enerertainment and no food."
Pro: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Contra: "New sits are just uncomfortable, especially in the middle."
Contra: "Not possible for online check-in"
Contra: "Not possible for online check-in"
Contra: "Afrer a day I am still in Pittsburgh!!!"
Contra: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Contra: "It was very cold in airplane. Bad food. No covers. No tv"
Pro: "Easy check in, flight was on time, crew were nice and free meal and drink."
Contra: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pro: "The staff was great"
Contra: "The movies are outdated"
Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"
Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."
Pro: "Very friendly staff"
Pro: "Very responsive and real meal for short flight!"
Pro: "The seat, flexibility were great..and food are tasty and delicious"
Contra: "The crew was not friendly for the flight to Belgrade"
Pro: "Food was very tasty. Staff was responsive and helpful."
Contra: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Contra: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Pro: "traveler's assistance check in on time smooth flying. nice snacks"
Contra: "online check in is not available if starting out of Stuttgart !!!?"
Pro: "It was a good flight over all, the service was non-stop"
Contra: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Pro: "Huge legs space for economy class, great service!!!"
Pro: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Contra: "Nothing bad to say about it."