Could organize boarding better
I’m not sure why I was only allowed one suitcase per passenger on the way to Karachi Pakistan. On the way back they allowed me to have two suitcase per passenger. This cause me a lot of issues because I was planning to take some valuables for my parents and I was not able to because I was only allowed one suitcase per person. They should allow tooth suitcase on each way. Also I have to purchase suitcase in a different country than my original destination
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Contra: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Pro: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Contra: "Again very impressed with Qatar Airways service on the board"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The customer service and food were excellent."
Contra: "Next time I will fly business class for more space and comfort."
Contra: "Excellent service and stuff"
Pro: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Pro: "Everything was good. Seat is roomy and able to stretch leg."
Contra: "toilet is smaller"
Pro: "comfortable seats, pretty good food, extremely gracious cabin crew."
Contra: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Pro: "qatar airways"
Contra: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pro: "Food and flight attendants were excellent in Business Class"
Contra: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Pro: "Everything was good - food, entertainment, on time."
Pro: "The ease of connection from New York to Nagpur. It was a breeze."
Contra: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Pro: "Flight services"
Contra: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pro: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Contra: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Pro: "Comfortable, on time"
Pro: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Contra: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Pro: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Contra: "Service is great and the plane flew so smooth"
Pro: "Qatar airways is the best in middle East"
Pro: "Great service. Great food. Solid entertainment."
Contra: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pro: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Contra: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Contra: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Pro: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Contra: "The food"
Contra: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pro: "Great service and food."
Pro: "view above"
Contra: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Pro: "Every thing"
Contra: "Food could have been better. Dessert was disappointing, more choice could have been good."
Pro: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Contra: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Contra: "The customer service of your company is the worst."
Pro: "Cabin crew courtesy."
Pro: "The crew were highly welcoming and nice."
Contra: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Contra: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Pro: "Journey was ok."
Contra: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pro: "Overall the flight was great"
Pro: "Crew was great"
Contra: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Contra: "The sitting was so very small, I never traveled so crumpled."
Pro: "The crew was friendly and helpful."
Pro: "Good crew, food was good for airline food. Entertainment offerings were good."
Contra: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pro: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pro: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Contra: "The food was mediocre and the selection of movies was very limited."
Pro: "Great organization, very efficient"
Contra: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Contra: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Pro: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Contra: "I was very happy with my flight experience with Swiss."
Pro: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Contra: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pro: "Friendly crew"
Contra: "Very good overall"
Pro: "Full array of entertainment."
Contra: "Seats were not too comfortable."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Pro: "Swiss is Swiss"
Pro: "Food/ staff/access to TV/movies etc!"
Pro: "Great friendly crew. Efficient systems."
Contra: "Tight seats. Very little leg room."
Pro: "Flight was very smooth and on schedule."
Contra: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."
Contra: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"
Contra: "It was torture in the cramped seats"
Pro: "Great cabin crew!"
Contra: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Pro: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Contra: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Pro: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Contra: "Some flight attendants were not attentive to service."
Pro: "The seat is designed beautifully. Staff and crew incredibly nice."
Contra: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."
Pro: "Entertainment was excellent and they made it a very comfortable flight."
Pro: "Enjoyed the service."
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Contra: "Could use some more seating space"
Pro: "fast, all good"
Pro: "We were very pleased with our flight on Swiss Air."
Contra: "No plugs for USB chargers in economy. Entertainment units were broken."
Pro: "Enjoyed the food. On demand entertainment. Beverage service."
Contra: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Contra: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Pro: "Staff were nice"
Contra: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."
Contra: "Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable."
Pro: "Great crew, and on time, of course: there Swiss!"
Contra: "Tech old and seats uncomfortable and plane loud."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Stewards were great. The food was good and generous."
Contra: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Pro: "Service was nice. Food was decent."
Contra: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."
Contra: "Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier."
Pro: "Clean. Elegant. Modern. Very friendly. Food above average."
Contra: "It's always very hard to upgrade to business class. And the Swiss Miles & More website is not very user friendly to navigate"
Pro: "Enjoyed the service"
Contra: "The seats were really hard for a 12 hour flight and not enough leg room."
Pro: "This was the most cheerful crew I've encountered in years. No sourpusses here. They worked together well, and helped each other as well as the passengers. They were friendly, and seemed to like their job. Made a very long flight more pleasant."
Contra: "The seats were not comfortable."
Pro: "Food, Crew"
Contra: "Seating is tight"
Pro: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pro: "Great crew, comfy seats and efficient boarding!"
Contra: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pro: "FA were ok"
Contra: "No entertainment"
Pro: "Crew was amazing"
Contra: "Gave the option to chose seat"
Contra: "The Entertainment display didn't work."
Pro: "Crews are very friendly"
Pro: "Friendly flight staff, on time service."
Pro: "Good on flight entertainment"
Contra: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "Delayed for an hour because of changing tire"
Contra: "Smooth flight, great crew."
Pro: "Nice smooth flight"
Pro: "Flight crew was ok and boarding was really quick"
Contra: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pro: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pro: "Crew was amazing"
Contra: "You can add bkfst for A.M flights"
Contra: "Offered meals for purchase."
Pro: "Very comfortable, no complaints."
Pro: "Crew ok . Seat not so comfy"
Contra: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pro: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pro: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Contra: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Contra: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pro: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Contra: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pro: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Contra: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Contra: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Contra: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pro: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Contra: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pro: "Food was ok."
Contra: "Flight attendants could have been a little more friendly and helpful."
Pro: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Contra: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pro: "Empty seats, room to spread out"
Pro: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Contra: "I have no complaints"
Pro: "The snack variety"
Contra: "My headphone jack was broken :("
Pro: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Contra: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Contra: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pro: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Contra: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Contra: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pro: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Contra: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pro: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Contra: "On this occasion I actually enjoyed it all"
Pro: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pro: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Contra: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pro: "Smooth. Great Staff"
Contra: "No complaints."
Pro: "Worst experience ever."
Contra: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pro: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Contra: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Crammed in the middle seat of a 3 seat-row, facing the wall
Contra: "They were making luggage issues with all passengers"
Pro: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Contra: "Checkin agent at the SFO airport was kind of obnoxious."
Contra: "We were delayed for quite some time with no explanation."
Contra: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pro: "EVERYTHING they served"
Contra: "Strong, recycled perfume from flight attendants on business classy"
Pro: "Turkish Airlines rocks! Great food and great service.."
Pro: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Contra: "Gate experience at IST was sub par"
Contra: "The serbice qnd food was terrible"
Contra: "Cabin temperature was very cold"
Pro: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Contra: "Zero effort to reaccommodate."
Pro: "Comfortable seats, good service."
Contra: "To be expected, but no vegan options for food"
Pro: "Excellent service and food. Good selection of movies. Great overall experience."
Contra: "Crying baby and squealing toddler."
Pro: "The service, food,seats,crew,hot towel, slippers & more."
Contra: "Nothing. Everything was great!"
Pro: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pro: "Everything was great, thank you for your service."
Pro: "Stewards and stewardesses were friendly and very helpful."
Contra: "Connecting both flights would be good"
Contra: "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
Pro: "Friendly staff, decent meals, comfortable seating"
Contra: "Istanbul airport- needs major refurbishment"
Pro: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Pro: "Service, Media"
Contra: "Seat room, very tight."
Pro: "Flight attendants were not helpful or friendly."
Contra: "Flight attendants were not helpful or friendly."
Pro: "Professional and friendly staff"
Contra: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pro: "Staff are EXCELLENT"
Contra: "Internet was spotty."
Pro: "Loved the service, food and airplane itself."
Contra: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Pro: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Contra: "My flight was delayed."
Contra: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pro: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "The flight attendants were incredibly kind and attentive"
Contra: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Contra: "The layover was too long."
Pro: "Good food"
Contra: "No bed to sleep in"
Contra: "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"
Pro: "Food was good."
Contra: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Pro: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Contra: "My TV remote was broken. I could have used next seat but was too lazy."
Pro: "Airplane and entertainment were nice."
Contra: "Flight left an hour late so we missed our connection."
Pro: "Good crew, good food, good entertainment."
Contra: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Pro: "The best flight ever!"
Pro: "Low prices & generally good service and entertainment"
Contra: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pro: "Comfortable, tasty"
Contra: "The flight was delayed in 40 mins Our entertainment system didn't work"
Contra: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Pro: "Best airline food I have ever had. Most comfortable long flight as well."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "The seat was good"
Contra: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Contra: "Staff not fluent & clear in English"
Pro: "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
Contra: "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
Pro: "Place was clean; crew was nice and attentive"
Contra: "Seats are small and uncomfortable for long haul flights"
Contra: "Everything was super. Really"
Pro: "The seats were very comfortable"
Contra: "The entertainment"
Pro: "The confort and quality of Lufthansa is excellent!"
Pro: "Crew was excellent"
Contra: "Uncomfortable tight seating in economy"
Pro: "The bus was one of the most comfortable international flights I have ever been on."
Contra: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Contra: "Our luggage did not arrive at our destination!!!!"
Pro: "Not much compare to other airlines"
Contra: "Flight was delayed"
Contra: "Female flight attendant was rude and unprofessional."
Pro: "Service. Crew genuinely cared about passengers.Well done."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Contra: "Never given a choice on food like others. It was just given to me."
Pro: "Food was good. The flight left on time. There were so many movie options."
Contra: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pro: "Comfortable, great food, good selection of entertainment"
Contra: "The staff tried to helpful but lost at times"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Great Service from the crew!"
Pro: "New aircraft, clean, comfortable"
Contra: "On time"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Service on board was good."
Contra: "The walk to the connecting flight was too long and took a lot of time."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Contra: "No USB charge ports and no seat back video. They only have movies from Sony."
Pro: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Pro: "Efficient boarding, friendly crew."
Contra: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Contra: "Didn't happen yet."
Pro: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Contra: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pro: "The food and service"
Contra: "I don't have my luggage yet!"
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Flight delay for over an hour with United"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Aircraft, crew, drinks"
Contra: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pro: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Contra: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pro: "Entertainment, comfort"
Contra: "Food was not good. Too salty."
Contra: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pro: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Contra: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pro: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Contra: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Contra: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pro: "This flight was 11 hours and I could have lasted another 2 or so hours."
Contra: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pro: "The service was good. The food was average. I liked the complimentary wine."
Contra: "They lost my bag. Huge problem."
Contra: "Couldn't checkin online. Had to wait in line for over an hour."