Pro: "Very helpful crew. Quick boarding process."
Contra: "Not much leg room, or space in seats."
Pro: "The crew was amazing."
Contra: "There seemed to be no leg room. The seat was very uncomfortable."
Pro: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."
Pro: "The crew was the best"
Pro: "Convenient seats in A-380"
Contra: "Drinks were good, but food was bad"
Pro: "Seats had lots of space and entertainment systems had large, clear screens."
Contra: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Contra: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Contra: "Didn't make the flight"
Pro: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Pro: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Pro: "Crew was very nice and professional. We arrived early"
Contra: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "Great crew, great flight, food and drinks was awesome"
Contra: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Pro: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Pro: "I liked the seats, the space for our legs and the crew members"
Pro: "Crew was nice."
Contra: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pro: "The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!"
Contra: "Lounge, crew, boarding area"
Contra: "Delayed in Munich an hour late"
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Contra: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Pro: "The food was good."
Contra: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."
Pro: "All of it"
Pro: "Great food and service. Business class lie flat seats are good for the sleep."
Pro: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Contra: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Pro: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Contra: "Seats can be more comfortable"
Contra: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pro: "The airplane was clean. Lots of storage space."
Contra: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Contra: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Pro: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Contra: "It would be nice to be able to reserve seats ahead of time without charge"
Pro: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Contra: "Changed the chef or the vendors who supplied the meals."
Pro: "Boarding was organized, flight was not profoundly oversold."
Contra: "Food was not appetizing."
Pro: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Contra: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Contra: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Pro: "Service was good, the airplane was good also"
Contra: "This time we experienced a strong turbulence. It would be more helpful if the crew gave updates about the situation more often, was really scary. Also, the food was not good at all...."
Contra: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Pro: "The flight itself was fine."
Contra: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pro: "Good in-seat entertainment"
Contra: "Uncomfortable seats Mediocre Food"
Contra: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Pro: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Pro: "Latest movies few included"
Contra: "The space is so small. For 11plus hours my body could not move. I never had knee problem but they were so sore. My feet and body got extremely tight mid way in the flight. This is my first and last flight in your airlines."
Pro: "Lufthansa always has good service and amenities"
Contra: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Contra: "Food was lousy. I have not flown L for sometime, but the food was lousy. I don't remember it being this bad previously. They ran out of rice and chicken...and served me beef... The chicken was on the bone, instead of being off the bone...so harder to eat in small space."
Pro: "Everything was ok"
Contra: "Food was very bad"
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Pro: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Contra: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Contra: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pro: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pro: "Efficiency, courtesy, professionalism."
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Contra: "Food and seat comfort."
Pro: "On time & clean"
Contra: "Can’t really say"
Contra: "Huge delay... :("
Pro: "Nothing. I will never put her tickets from From here again."
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Contra: "Terrible food and service"
Pro: "Lost my luggage"
Contra: "Not loosing my suitcase!"
Contra: "30min late arrival. Still was ok."
Pro: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contra: "Everything was very smooth, except that the seats were not very comfortable!"
Pro: "Good experience, service was good, and attendants were courteous"
Pro: "good food, drinks, good entertainment options"
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pro: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Contra: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Pro: "It was a high quality service hands down."
Contra: "The available entertainment choices were a little limited."
Contra: "No place to put my feet. No foot room"
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pro: "I liked that the plane eventually came..."
Contra: "That the plane was an hour late..."
Pro: "Movie selection, crew was very polite"
Contra: "Main meal was a little funky and boarding is always a hassle"
Pro: "It was a very safe trip"
Contra: "Small space in Economy class"
Contra: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pro: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Contra: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Contra: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Pro: "Great staff, friendly and helpful."
Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pro: "On time, smooth flight."
Contra: "Boarding area cramped, all classes and rows boarded at same time."
Pro: "The flight attendants were beautiful"
Contra: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Pro: "Flight crew was pleasant, calm, and efficient."
Pro: "Very nice and polite crew, great service."
Contra: "Regular breakfast was just a muffin and nothing else :("
Pro: "Food, entertainment."
Contra: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Contra: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "It was fast and comfortable"
Contra: "It was almost 2 hours delayed"
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Contra: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pro: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Contra: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Pro: "The flight was smooth and the staff was great."
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pro: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Contra: "Food too salty; would've liked to see English subtitles for German language movies"
Pro: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Contra: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Contra: "small and cramped airplane"
Pro: "Nice flight..friendly staff, tasty food, and on time arrivals."
Contra: "I did not like vendors at the Vienna airport charging me 2 dollars U.S. for 1 Euro. When checking the exchange rates the next day it was $1.15 per Euro.. I feel taken advantage of paying $44.00 U.S. for a snack that was 22 Euros. It happened again with another vendor there..$6.00 for a 3 Euro small bottle of water."