Contra: "I could put my seat down, the button wasn’t working.."
Contra: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Pro: "It was on time and got me where I needed to go."
Contra: "The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs."
Pro: "The crew was amazing."
Contra: "There seemed to be no leg room. The seat was very uncomfortable."
Pro: "Crew were good"
Contra: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pro: "Lufthansa hands down is the best airline I have ever flown!"
Pro: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Contra: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Contra: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pro: "I don’t like it I was 3 hours delayed"
Contra: "Cramped, old plane with no entertainment system."
Pro: "Arrival on time ."
Contra: "Changing birding multiple times."
Pro: "Clean and comfortable. Good and friendly service."
Contra: "Nothing not to like"
Contra: "Nothing to note"
Pro: "The bathrooms were always clean. The staff curious and attentive, food was ok. Overall very goid"
Pro: "Lufthansa was great in helping me through this mess."
Contra: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Pro: ".Fast, professional and comfortable"
Contra: "Touch screenes on displays"
Contra: "Seats and space are just too small."
Pro: "Great hospitality"
Pro: "Everything except boarding"
Contra: "Boarding process was incredibly disorganized"
Pro: "I enjoyed food and drinks"
Contra: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pro: "The service was outstanding!"
Contra: "Someone stole my phone charger :("
Contra: "It was great experience with them"
Contra: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Contra: "Food on flight Detroit - Frankfurt was terrible."
Pro: "The crews are excellent"
Pro: "Very helpful crew, great service. Will fly again."
Contra: "Almost missed connecting flight had to run hard to make it. Airline did nothing to assure us that we will make it to next flight. Was very stressful, can do better."
Contra: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Pro: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Contra: "The seats were uncomfortable."
Pro: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Pro: "Movie choices"
Contra: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Pro: "Crew was friendly both in flight and check in area."
Contra: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Pro: "We landed safely and weren't too delayed."
Contra: "Food has not been good."
Pro: "Ease of boarding. Plenty of luggage space. Friendly and courteous crew"
Contra: "Last snack of ham and cheese was aweful"
Pro: "Boarding was organized, flight was not profoundly oversold."
Contra: "Food was not appetizing."
Pro: "Crew was very nice."
Contra: "Little less order when boarding but it was okay. Poor quality food, processed food."
Contra: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Pro: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Contra: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Pro: "The crew were really efficient and polite"
Contra: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Contra: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pro: "Nothing, this flight never happened because of the strike."
Contra: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pro: "Tea offered instead of coffee - nice touch!"
Contra: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"
Pro: "crew was very polite & attentive; relatively comfortable even though the flight was packed; free cognac after dinner, even in economy class!"
Contra: "some of the food was only so-so, but still not bad"
Pro: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Contra: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian airlines food is really good compared to more recent airlines I’ve been on
Contra: "Cannot ask for more"
Pro: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pro: "The crew. The punctuality."
Contra: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Pro: "Why the 3 hours delay?"
Contra: "Be on time"
Pro: "Entertainment players"
Contra: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Pro: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Contra: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Pro: "Every thing"
Contra: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Contra: "Seats very hard and uncomfortable in economy"
Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Contra: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Contra: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pro: "Got stuck in Vienna with very poor service"
Pro: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Contra: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Contra: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pro: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pro: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Pro: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pro: "Again as in previous flight very efficient professional and pleasant staff ."
Contra: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Pro: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Contra: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Contra: "Transit time through Vienna was particularly frustrating."
Pro: "Being on time"
Contra: "No pillows,only carb food"
Contra: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Contra: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contra: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Pro: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Contra: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Pro: "The food was excellent and the business class layout was perfect."
Contra: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pro: "Excellent crew and service!"
Pro: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Contra: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Contra: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Pro: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Contra: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Pro: "The crew was nice and the entertainment was okay."
Contra: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Contra: "There weren't a single blanket on the whole flight"
Pro: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Contra: "The food was bad."
Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Pro: "the crew was amazing."
Contra: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Pro: "Standard 50 min flight."
Contra: "Tap water wld have been Preferable to mineral water"
Pro: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Contra: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "The seat was super"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Flight left and arrived on time"
Contra: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Contra: "It was ok for me but someone in a wheelchair might have a tough time"
Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "The airline lost my checked bag"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "1h and 30 minutes late"
Contra: "no entertainment"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Short and sweet... friendly staff"
Pro: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Contra: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Pro: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Contra: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Contra: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Contra: "Lack of entertainment"
Contra: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Pro: "Staff was nice and accommodating. Comfortable plane."
Contra: "The food, an omelet, was not very good. Slight delay with flight."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Was told Dublin airport security would take hours to get through but was only 10 minutes
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "They actually flew into the main airport"
Contra: "The whole priority thing is a total joke and just another way to f*** the passengers over why don’t they just give us a price without all this bloody nonsense of baggage"
Pro: "Crew was friendly"
Contra: "Dirty and broken tables, no cary on luagge only back pack, very smelly food, and small seats and little legroom!"
Pro: "- very kind and professional crew"
Contra: "- boarding was late - did not get actual notice that plane IS GOING to be slightly delayed (only email that it MIGHT happen)"
Pro: "Quick and cheap,"
Contra: "Children were crying all the time... were knocking my seat. Crew was not helpfull. Dirty plane and no place for luggage."
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Hacen lo básico"
Contra: "El proceso de abordaje"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "Cheap flight"
Contra: "Delayed Limited information/explanation provided Ground staff rude"
Pro: "Quick disembarking due to quite empty plane ( for ryanair that usually has full )"
Contra: "Staff seemed a bit irritated with each other. The boarding took so long - we were towards the end of the queue but still had to wait a long time for the dooors to close - not very ryanair as they usually have all of us waiting to get on the plane. This was especially weird as the plane was quite empty Might need to lower the up selling - the flying time was 55 mins approx and the poor cabin crew were wheeling the cart about 3 minutes after take off with the plane still climbing quite steeply. The crew are trying to sell the same as a 3 hour ryanair flight - hot food, snacks, drinks, scratch cards, and the perfumes"
Pro: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Contra: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Pro: "Ryan Air’s website was down most of the evening when I attempted to check in. Once it finally came back, they had no record of my booking. After hours of attempts I had to call it quits. I will report this as fraud to my bank. I had to book another flight. Thanks, guys. Great platform you’ve built here."
Contra: "I got charged 69 euros for not checking in online!!!!! More than the ticket price!!!!!!! This is robbery! Worse airlines ever, thieves! Do not ever travel with this company"
Pro: "Price. Timetable"
Contra: "Seats. The fact they put everyone in a deferent row"
Pro: "Crew: cheerful, kind Smooth flight"
Contra: "Very crowded conditions at the gate and on board"
Pro: "Got from point A to point B without any hassle. I passed out as soon as I got on the plane and there was nothing that kept me from sleeping."
Contra: "Boarding seemed a bit tedious and there was a lot of unnecessary standing around."
Pro: "Smooth boarding and pleasant staff"
Contra: "Paying extra to sit together"
Contra: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pro: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Contra: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Pro: "Priority boarding means you're not queuing to have your boarding card scanned. Crew were really nice."
Contra: "But then you all get chucked on the same happy bus to the plane so you still may not be able to bring your guaranteed cabin bag on board with you. Seats are designed to be horrifically uncomfortable."
Contra: "Flight delayed for 2,5 hours. Forced to spend €40 or terrible aeroport food. Should have used the train - would get to my destination faster, cheaper and would already have had a great meal at a restaurant. Never again."
Pro: "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Pro: "The seats were comfortable and boarding was easy. I thi k u should atleast give free cup of water or tea when its winter to your guests. Nothing more. I think its a bit mean not to aleast offer a free cup of tea or water."
Contra: "Not being offered a free cup of aleast tea."
Contra: "Not very comfortable seats"
Contra: "Late , expensive, loud, no leg room seat do not tilt !"
Contra: "My bag is a standard bag that fits on every 737-800 and they made me check it to collect the extra charge. Very shady."
Pro: "We paid for our seats but the staff decided to move people that were separated due to Ryanairs booking system to move with us who had paid for seats. No good"
Pro: "Great Price if you fly with only a carry on."
Contra: "Nothing extra, but worth it to keep costs down. Boarding was late starting, and a little disorganized."
Pro: "Only the cheap ticket"
Contra: "Only one check in desk at the terminal with one member of staff!? Flight was late for about an hour! 15-20min is fine but one hour plus sitting on a runway for a long time is unacceptable. Especially in my case as I had a connecting flight to Nis and two hours between them. With one hour delay it was really a challenge to catch another flight. £25 charge for a 15kg bag I too much. I'd be more encouraged and travel more often with the ckeck in bag if that would cost 15-20£ but I anymore at this price"
Pro: "It was very speedy and the crew were helpful, it was value for money."
Pro: "There is nothing that I like about this trip. It was a horrible experience and probably it will be my last time booking with Kayak. And I will make sure to let friends and co workers know to not use this website, unless you do something about this issue."
Contra: "Our flight was at 6:35am from Rome to Greece. We took an Uber to get to Ciampino Airport cause the trains don't work until 4:30 or 5am. So we get to this crappy airport and it was closed. We see people sitting outside in the stairs, sleeping on the few benches that was there and on the ground. Finally around 4am the airport opens and have to be in line waiting another half an hour for the people of Ryanair to come to the counter. When is our turn they told us that we have to go to another counter around the corner to pay for the laugagge and because we didn't print our ticket I tried to print my ticket all day the day I bought it and the website didn't allow me. I kept requesting for a code over and over again thinking I was doing something wrong but the bottom to click just didn't process anything. So I thought with my confirmation number for the booking I will be fine at the airport to get my boarding pass. Well no. They charged us 50 euros per laugagge,, that didn't have any extra weight (11 kilos each laugagge and 50 euros for not printing the ticket. So we paid 300 euros for the 3 of us Now I know why the website didn't accept the request to print the tickets on line cause they wanted to charge ppl extra. And I was not the only one with this issue there were other people in line with the same problem. This is one of the worse airlines ever! Totally scam. They don't give you nothing on the flight not even water. Cause they try to sell it to you. Food, water, snacks. Beware this company is a scam and provide a horrible costumer service."
Pro: "dont expect features and comforts for a cheap flight!!"
Pro: "Efficient takeoff procedure and left and arrived right on time"
Pro: "Stansted check in was fast although queues are long. Benefitted from Fast Track that came with my Stansted Exlress ticket"
Contra: "Seats are uncomfortably upright"
Contra: "What an extraordinarily cynical, greedy non-transparent brand RyanAir is. The whole model treats consumers like we are stupid. Charging for everything as you go, pretending it's less expensive. And worse, not informing you upfront. Congratulations Mr O'Leary for duping people to get rich. I'm now ashamed to share your surname. Signed, Richard O'Leary"
Pro: "Flight was on time"
Contra: "Pretty much everything else. They even charge extra if my wife and I want the privilege of sitting together."
Pro: "No data to tell (see next input)"
Contra: "We tried to book a simple flight almost 5 months in advance. Within an hour of booking, we needed to make a change because of a mistake. There was no way to contact this airline, and when we did through a callous agent, and finally through our Bank card, we were simply told "read the fine print." Read our fine print: DO NOT DO BUSINESS WITH A COMPANY THAT DOES NOT PUT TIMELY NEEDS OF THE CUSTOMER FIRST! PAY A LITTLE EXTRA. Let them find out what it means to act like United Airlines."
Pro: "Ryanair did a great job preparing guests for departure and keeping passengers updated on gate changes."
Contra: "The airplane had absolutely no temperature regulation and went from way too hot to absolutely freezing for a majority of the trip."
Pro: "Crew was great."
Contra: "We had trouble signing in. When we showed up with no boarding tickets, we had to repurchase the tickets all over again to board. Ah, yes. That's how they make their $. There aren't seat pockets, magazines, etc. Seats are cramped."
Pro: "Crew friendly and efficient."
Contra: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Pro: "Crew was nice"
Contra: "Carry on restriction was much smaller than on US flight so our normal carry-on had to be checked in at $40 apiece making the overall ticket price not a great deal. Online check in system very dated. No electronic boarding passes available and you had to print your boarding pass yourself (tough to do while traveling ) or face a $50 fee for checking in at airport"
Pro: "The crew"
Contra: "The tardiness. The lack of any vegan food options."
Contra: "You have to board outside the plane. There's no order, everyone just lines up like cows being herded. We stood in the rain and the plane is very cramped."