The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
Pro: "food is really bad, people are not taking social distancing seriously"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Pro: "Seats extremely tight."
Pro: "Very comfortable seats & clean"
Contra: "Not applicable."
Pro: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Contra: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Excellent customer service from boarding to landing"
Contra: "Seat Spaces awful"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Contra: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pro: "Good entertainment"
Contra: "No soap in bathroom."
Pro: "Luggage policy, helpful ground and air crew. Price."
Contra: "IST stoppover, damaged luggages."
Pro: "Services and quality of food"
Contra: "Bit warm the plane"
Pro: "The service from istanbul to dublin route"
Contra: "Bad service from bahrain to istanbul"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "The flight crew was great. The ride was smooth"
Contra: "The food was ok....Not an option for vegetarian"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Attention to detail and good customer service. Food and drink needs were met throughout lengthy flight."
Pro: "Plenty of room for the legs."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Flight any crew awesome"
Contra: "Parents who allow a child (not infant) to scream for 2 hours"
Contra: "Nothing :D"
Contra: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Contra: "Foods are not so good, standard. Crews didn't smile. They don't smile why? They don't Greet. Very poor service."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "The fact the airline didn't compensate us even though we missed our connection flight"
Pro: "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
Contra: "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."
Pro: "Comfort, good quality meal, on time"
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Contra: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Pro: "Service and food was excellent"
Contra: "Cabin pressure was awful last 30 mins. My ears and teethical were killing me."
Pro: "The flight attendants are nice!! It was like I was in first class."
Contra: "Nothing. This was the best airline experience I have ever had."
I like that you required masks! Thank you!
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Lufthansa is a great airline."
Contra: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: ",Crew was amazing, took extra care of passengers.Very polite and friendly."
Pro: "Great amount of legroom, snack given even though < 1hr flight"
Contra: "Flight was delayed"
Pro: "Quick and easy flight decent cold sandwiches."
Pro: "Lot of space in E-xit-row 18, even for a big man like me"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Staff were very friendly."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Food was good. We were served well and often"
Contra: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Pro: "Great food! Attentive staff, comfy seats."
Pro: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Contra: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"
Contra: "Flight delayed by about an hour"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Crew was good"
Contra: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "I am trying to figure out the difference between Premium Economy and Economy. Looks like the seats are a bit wider, but the meals are just about the same. We waited 45 minutes a Newark for a Gate, but that is not the fault of the airline or the crew"
Pro: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Such a nice plane. So clean and new and professional staff."
Contra: "Boarding a little disorganized. But it was the airports fault I think."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Rude staff late departure uncomfortable seats no entertainment
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian airlines food is really good compared to more recent airlines I’ve been on
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Pro: "Friendly crew"
Contra: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Pro: "The cleanest of the airport and the airplane"
Contra: "The 15 hours layover"
Pro: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Contra: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Pro: "Space, happy vibes, clean"
Contra: "Nothing it was super"
Contra: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pro: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Contra: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Contra: "Can’t like it if you missed it!!"
Pro: "Love the A 380-800"
Contra: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pro: "new plane, half empty, good and friendly service"
Pro: "Friendly staff, on time flight. Nice refreshments"
Contra: "Sweet or saulty 'Snack' is a joke"
Contra: "They cancel the flight without letting me know!"
Pro: "Smooth strait flight, friendly polite crew"
Pro: "Everything was going to at"
Pro: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Contra: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Contra: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Pro: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Contra: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pro: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Pro: "Boarding was efficient and quick"
Contra: "Seats were uncomfortable."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Contra: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Contra: "I luked the atmosphire and the silence ."
Pro: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contra: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Pro: "Good service"
Contra: "Instant coffee"
Pro: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Contra: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Contra: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pro: "Everything seemed all right"
Pro: "On time, friendly staff"
Pro: "We left late but efficiently."
Contra: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "Wonderful experience"
Pro: "Smooth and simple. Great flight!"
Contra: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Pro: "Nothing, pretty much"
Contra: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Contra: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Contra: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Food was fantastic. Crew was attentive and polite."
Contra: "This flight is apparently consistently late"
Contra: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Pro: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Contra: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Contra: "Snacks on the plane, comfort"
Pro: "The air Serbia staff were top class"
Contra: "they charged me for baggage when it was supposed to be included"
Contra: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Contra: "No entertainment equipment, video or audio."
Pro: "good service , everything good."
Pro: "Comfortable seats"
Contra: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pro: "Quick and short flight. Plane was clean and comfortable"
Contra: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Contra: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Contra: "Arms rest are pretty small"
Pro: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Contra: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Contra: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Pro: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Pro: "Onetime and efficent"
Contra: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Pro: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Contra: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Pro: "Comfortable aircraft"
Pro: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Contra: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pro: "New plains, great crew, on time. Quick check in, great price."
Contra: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Pro: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Contra: "No enerertainment and no food."
Contra: "Not possible for online check-in"
Contra: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Contra: "Very very bad landing in split and i didn't find my luggage Mina"
Pro: "Easy check in, flight was on time, crew were nice and free meal and drink."
Contra: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pro: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Pro: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Contra: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Pro: "The staff was great"
Contra: "The movies are outdated"
Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"
Pro: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Contra: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pro: "Food was very tasty. Staff was responsive and helpful."
Contra: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pro: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Contra: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Pro: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Contra: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pro: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pro: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Contra: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Seats are ok but unable to recline"
Contra: "Keep up the good work"
Pro: "i like the service"
Contra: "water free"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "Uncomfortable seats"
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pro: "Good flight, easy check-in, direct 4 hour flight"
Contra: "Seat not inclining."
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "Budget friendliness"
Contra: "Flight was over booked"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Contra: "Delay on departure and no bus at arrival"
Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pro: "Kind stevards clean plane no delay"
Contra: "More comfortable seats but this is low cost company :)"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "Everything went to plan and we were very happy"
Pro: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Contra: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pro: "The Check in was nice and polite"
Contra: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "The flight was overbooked so they took my wife of the flight"
Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Contra: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Pro: "Flight left on time"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."