Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Free drinks"
Contra: "Plane land on time"
Contra: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Lounge was very clean"
Contra: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Staff was really good"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Promptness Excellent cabin crew"
Contra: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Attendes very keen in attend Crew increased the speed to repair the delay"
Contra: "Delay due weather"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Contra: "Security at Frankfurt is terrible!!! They open every other bag despite scanning with X-Rays!! Took me 50 minutes to get through security and to my next gate."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
Contra: "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"
Pro: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Contra: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Pro: "The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall."
Contra: "The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese."
Pro: "Seat was good"
Contra: "Crew was rude"
Contra: "I didn't like the food"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Contra: "Food wasn't the best tasting, and made me sick."
Contra: "Didn't happen yet."
Contra: "50 min delay, had to run to next flight to make it..."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Contra: "Entertainment system was very slow."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "More food"
Pro: "fast and friendly checkin, fast boarding, easy transmit"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Contra: "I really expected more from Austrian airlines."
Contra: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "Amazing crew"
Contra: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pro: "Crew was good and entertainment was great."
Contra: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Contra: "Overhead space on plane was very limited."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pro: "Service was outstanding!"
Pro: "Plane, pilots and the leader of the crew"
Contra: "The flight attendant in the back needs to be more educated"
Contra: "Delayed longer than the flight time"
Contra: "The worst airline, customer service ever"
Pro: "Not a long run."
Contra: "Seats too too tight. Uncomfortably tight."
Pro: "I watched three good movies during the flight to London. I enjoyed them."
Contra: "Nothing particular."
Pro: "Safety, timeliness, friendliness of staff"
Contra: "Entertainment is outdated"
Pro: "Everything was at the good level. Professional people to work with."
Contra: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Contra: "They cancel the flight without letting me know!"
Pro: "The service. Very attentive staff."
Pro: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Contra: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Pro: "Wonderful flight attendant. (I think his name was Stephen?)"
Contra: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Pro: "Super friendly"
Contra: "No entertainment"
Pro: "Despite airport issues, we took off quickly and all went well. No complaints"
Contra: "No problems."
Pro: "Spacious aircraft. Polite crew. Even good food. On time."
Contra: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pro: "The meal was ok The airplane was clean"
Contra: "Seats were very nerow .No help from the crew . Flight delayed"
Contra: "The vegetarian meal was OK"
Pro: "got to my destination on time."
Contra: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pro: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Pro: "that everything was in order - alles in ordnung, without much fuss."
Contra: "the passenegers - too much farting"
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pro: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Pro: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Contra: "nothing in particular"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Contra: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."