Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "They hand out wine like it's candy"
Contra: "Also, they hand out wine like it's candy - be careful!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Contra: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Pro: "Food was bearable"
Contra: "Delayed, the gate was changed 3 times."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Not much"
Contra: "Almost everything"
Pro: "Flight on time, good service, helpful staff"
Pro: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Contra: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "staff was friendly and service in general was good"
Contra: "Food was not good , Chairs was not comfortable"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Good food and movies"
Contra: "seat had problems mechanically"
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Crew was courteous and efficient. Food was not bad."
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Contra: "Second baggage charges"
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "The fees for the sporting bag was out of control expensive"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Contra: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Contra: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Departed on time, smooth sailing."
Contra: "no entertainment available"
Contra: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Contra: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Pro: "Plane, pilots and the leader of the crew"
Contra: "The flight attendant in the back needs to be more educated"
Contra: "Caótica boarding Uncomfortable seats did not recline"
Pro: "The stewardess is very polite and accommodating n"
Contra: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Contra: "The worst airline, customer service ever"
Contra: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pro: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Contra: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Contra: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Seats were comfortable Bathrooms clean"
Contra: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Contra: "It was late No food"
Pro: "The plane crew was really nice always there for my needs."
Contra: "The seats were uncortable my chair was very wobbly."
Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Great grew, great flight. Thank you!"
Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"
Contra: "Comparing with LOTPolish everything wasmore than better"
Contra: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Contra: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."
Pro: "The pilot did a great job landing the plane in high winds."
Pro: "The staff was very pleasant"
Contra: "Very crowded plane!"
Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Pro: "Comfort seat. Good mouvies"
Contra: "The aircondition was to high. I was almost frozen."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Pro: "It flights themselves were fine. A 45 minute delay sucked though."
Contra: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Pro: "The flight was pretty smooth considering it was a small plane."
Contra: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Contra: "The flight was delayed 40min So i missed the connection in Leipzig"
Pro: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Contra: "No food or drink is included in the price, narrow seats."
Pro: "The crew was fine and boarding was efficient."
Contra: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Pro: "Smooth experience, no problem."
Contra: "More legroom. And not having to pay for a simple glass of water."
Pro: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Contra: "Better entertainment system... better food and more courteous cabin crew members....."
Pro: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Pro: "Seats at the front are comfortable with space for the legs."
Contra: "One drink within almost 4 hours flight is not enough."
Pro: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Contra: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Pro: "Boarded and departed gate on time. Efficient."
Contra: "Not the friendliest."
Pro: "The price"
Contra: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Pro: "On time"
Contra: "Too late and not too much Information about that"
Pro: "On time flight and friendly staff"
Pro: "Good airport and nice crew"
Contra: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Pro: "The crew was friendly and helpful!"
Contra: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Contra: "Timing Food Service Entertainment"
Contra: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Pro: "Seat comfort Nice stafflost"
Contra: "They lost our luggage Major bummer"
Contra: "Delayed, causing me to miss all other flights."
Contra: "I did not board, because another flight delay caused me to miss this flight."
Pro: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Contra: "Nothing really, just a typical budget flight."
Pro: "Arrived to Seattle on time."
Contra: "I did not know what airline, crew flew me to Seattle."
Pro: "I arrived in Köln."
Contra: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Contra: "The seats are broken and the crew treats the passengers like they do not matter."
Contra: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Pro: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Contra: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Pro: "Staff at the airport (ticket counter and check-in) were very polite."
Contra: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Pro: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Contra: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Pro: "Spacious seating for a budget airline."
Contra: "Nothing. All good."
Pro: "For a short flight, the trip was fine. No delays were experienced."
Contra: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Contra: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Pro: "Flight was OK"
Contra: "Departure time was not as expected"
Pro: "It could have been a good flight but the route taken was awful"
Pro: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Contra: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."
Pro: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Contra: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Contra: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Contra: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Contra: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pro: "They rebooked me to a new airline to get to my destination."
Contra: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Pro: "Nice aircraft (new, pleasant atmosphere), on time departures, very courteous and prfessional staff, clean plane"
Contra: "crippling amount of room between seats, so little that everyone must stand, turn around, and grip the seat back behind themselves to slide out. We deal with it because this is the world we live in. The new thing in Europe - if you didn't purchase a ticket that includes drink and a snack, you are s.o.l. (best to grab a snack to take on board)"
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pro: "The food options were amazing and the wine was very nice!"
Pro: "Fast and smoothy check in"
Contra: "After arrival to budapest not platformy ready and waiting over 10minutes"
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Contra: "Larger leg room"
Contra: "Not having a 3+ hours take off delay"
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pro: "Friendly crew"
Contra: "Long check-in lines Seats uncomfortable"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Contra: "It was hot and stuffy and dirty"
Pro: "The crew was so helpful and nice"
Contra: "I was happy with everything"
Contra: "Application instruction on baggage hande king and que to boarding."
Pro: "On time without any delay"
Contra: "Seats are terrible."
Contra: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Pro: "Good legroom and comfortable seats"
Pro: "Nothing really"
Contra: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Contra: "Last minute boarding change & overall 1 hr delay"
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pro: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Contra: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Pro: "Cheap fare"
Contra: "No entertainment"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Pro: "The people are very rude no cooperation"
Contra: "The crew was very rude"
Pro: "Flight left on time"
Contra: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pro: "Cheap flights and convenient airport"
Contra: "Seats uncomfortable and hot"
Contra: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pro: "Staff aboard the aircraft were very nice and so was the passengers."
Contra: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Contra: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pro: "I will never take flight with this company again!!!!! The worst ever shame on you"
do not use Ryanair, delays of more than one hour
They did not Tool uș to TLV as We hâd to do Corona test
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "Flight was ok"
Contra: "Delayed leaving Malta owing to too few staff attending to boarding. Arrival at East Midlands was dire, although I believe mainly due to inefficiency of East Midlands rather than RyanAir"
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "Everything was just fine, nothing special"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Crew were fab."
Contra: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Pro: "Flight was ok"
Contra: "They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "The price is generally good"
Contra: "Ryanair broke my bag and damaged my other bag"
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Pro: "Short flight Flight itself is cheap Plane ok"
Contra: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Pro: "The most relaxed Ryanair flight I have ever been on"
Pro: "Hard to find anything"
Contra: "Small cramped, uncomfortable old and tired plane. Extra for everything...."
Contra: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Pro: "This is a good airline. I like how cheap the tickets can be"
Contra: "What I didn't like at all is the fact that you charge 15 euros just to print a boarding pass!! My phone broke, I was in a bad situation with this already and then asking for 15 when I need the back up the most?!! It's really messed up when you take advantage of people in need of help"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "Nothing to brag about really"
Contra: "The plane was 30 mins late setting off. Food as an extra was terrible. And the seats are narrow and uncomfortable."
Contra: "Ground crew went on lunch break causing an hour delay. Seat was dirty. Could not understand what the crew was saying."
Pro: "There wasn't much to like. Thank goodness I paid a little extra for priority boarding/seating."
Contra: "They would not even serve you free water!"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Contra: "Not one person from checking in to the flight crew was friendly. I will never fly Ryanair again."
Pro: "The plane didn't crash."
Contra: "If you don't check in two hours before your flight, they will charge you €50 per person to essentially print your boarding pass. We were backpacking in Europe and unable to get access to email reliably, so never got the big warning email they send 1 day prior to check in or be fined. So we had to pay up. Employees were terribly rude, probably due to dealing with pissed of passengers all day. We had a second Ryanair flight and luckily were able to print our passes ahead of time... Though in our situation that is rarely a possibility. It's a straight up racket."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "Stansted check in was fast although queues are long. Benefitted from Fast Track that came with my Stansted Exlress ticket"
Contra: "Seats are uncomfortably upright"
Pro: "The crew on the actual flight was nice. Also, a kind and patient Ryanair employee helped us with check-in after our awful experience with their customer service desk."
Contra: "The customer service representative at the Dublin airport for Ryanair was extremely rude and was annoyed from the moment we stepped up to the desk. Yes, Ryanair is a budget airline but it costs $0 to be nice and helpful especially if you are working in customer service."
Pro: "We were " made" to put our bags in the hold. We accept that after 90 passengers this is usual, however on this occasion we were tight for time and the other queue boarding the same flight, that came to the gate late were not "asked" to put their carry on bags in the hold. Poor service Ryanair, what would happen if we refused? It was done in an unfair manner and when questioned we were brushed off with a mumbled response. We will look at other low-cost airlines in future."
Pro: "Crew boarding and overall is good"
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "The staff were friendly."
Contra: "I don't like the factory-"get em out, get em in" mentality. We were lined up and put outside before the plane was even de-boarded from its last flight. We watched (in the freezing cold) while the plane de-boarded and I'm thinking.....aren't they even going to clean the plane? I'm sure they go around and pick up trash but there is no way they would have time to clean the trays. Then we were whipped into the plane. The seats were the smallest I have EVER sat in. It was almost impossible to keep your arms off the arm-rests. I hate that you are penalized if you don't have a printed boarding-pass. We almost didn't as the web-site was down the day before we flew and we ALMOST couldn't get our boarding passes printed - due to no fault of ours. When we called to say the web site was down, there was NO HELP or understanding. Not sure I want to fly with Ryanair again."
Contra: "Delayed for over an hour"
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."