Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.
Swiss was better than United flight I take to Newark to Mumbai
Pro: "10/10 would recommend.."
Pro: "Great service in 1st class"
Contra: "All good"
Pro: "Seat was comfortable"
Contra: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "Crew was very nice and responsive."
Contra: "The flight was so hot. No personal air controls. Economy was horribly small."
Pro: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pro: "The crew was amazing"
Pro: "The flight was ok, nothing special."
Contra: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."
Pro: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Pro: "The crew was very friendly. Family line was nice when travelled with the little ones."
Contra: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Pro: "Service god"
Contra: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Contra: "Having no entertainment in the flight"
Contra: "My special meal wasn’t available."
Pro: "Flight was on time"
Pro: "I was very happy with the overall experience"
Contra: "The crew could have been a little more helpful"
Pro: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Pro: "Excellent Service. Excellent food."
Pro: "Everything was as accommodating as possible."
Pro: "It was an amazing flight with an amazing service thank you United."
Pro: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Contra: "No complaints. Smooth from start to finish."
Pro: "Very short flight so little to write about."
Contra: "We've got no complaints."
Contra: "I could not obtain a refund."
Contra: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Pro: "We sat at the exit passage and enjoyed it"
Pro: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Pro: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Pro: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Contra: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pro: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Contra: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Pro: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Contra: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Pro: "The crew was very nice, I felt bad for them as people were constantly complaining."
Contra: "The tv's did not work, was extremely disappointing."
Pro: "fast, all good"
Contra: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Pro: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Contra: "Should be clear whether meals contain nuts."
Pro: "Boarding and staff okay"
Contra: "Terrible plane ; no room , the most miserable flight we have ever been on"
Contra: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Contra: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
Pro: "Departure on time, arrival ahead of time."
Contra: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Pro: "Seats were comfortable, crew courteous"
Contra: "Good value for money"
Contra: "4 hours late - no communication Rude flight attendants"
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pro: "On time"
Contra: "Food abd more comfort flight"
Pro: "The crew was fine."
Contra: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Contra: "If it was on time. Over an hour late."
Contra: "The set it was so bad"
Pro: "I may never travel with this airline"
Contra: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Pro: "Always on time and prices"
Contra: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Pro: "Easy check-in with great allowances for hand baggage and checked baggage."
Contra: "Flight was delayed slightly but probably not the fault of the airline."
Pro: "The flight was ok"
Contra: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pro: "Got to Barcelona eventually"
Contra: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Contra: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Contra: "Crew was rude to all passengers"
Pro: "timing of arrival"
Contra: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Contra: "Landing was very rocky"
Pro: "The price"
Contra: "The mass"
Pro: "The price"
Contra: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Contra: "delay, onboard service"
Pro: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Contra: "My bag did not arrive"
Contra: "Crew members are very rude"
Contra: "No AC in both aircrafts!"
Contra: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Pro: "Was a save travel"
Contra: "Delay 1 hour."
Contra: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Pro: "Crew was very nice. Seats were comfortable."
Contra: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Contra: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Pro: "The seats were not too tight and the food is not extensively expensive"
Contra: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Contra: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Pro: "Very nice crew, smooth flight, on time."
Contra: "Bad Service , so uncomfortable seats ,"
Pro: "Same as above"
Contra: "Same as above"
Contra: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Contra: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Contra: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Contra: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Pro: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Contra: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Pro: "Crew was attentive"
Contra: "Luggage was not put on plane, it arrived 8 hours later."
Contra: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
Contra: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Contra: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."
Contra: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."