Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
Boarding and In flight customer service
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
You need to train your check in crew
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pro: "The crew was unparalleled. Really. Attentive. Friendly."
Contra: "Nothing could have been better beyond the signs at the gate."
Pro: "The food and entertainment"
Pro: "Great crew!!!"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "they cancelled by booking just before hour depature.."
Pro: "The service is excellent. Best of the airlines bar nane"
Contra: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pro: "The crew was amazing!"
Contra: "The internet service was not working!"
Pro: "Left on time, arrived on time. Children aboard did not cry !uch."
Pro: "Good Service.Efficient"
Contra: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pro: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Contra: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pro: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Contra: "Wish there were a bit more movie selections but only because it was such a long flight"
Pro: "The cabin crew was fantastic and made the experience very positive."
Contra: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Contra: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pro: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Contra: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Pro: "Flight services"
Contra: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pro: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Contra: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pro: "Good leg room. Food was best airline food I've ever had....... By far"
Contra: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Pro: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pro: "food, crew ."
Contra: "entertainment choices for Hollywood movies are limited."
Pro: "I like everything about the flight"
Contra: "Everything was ok"
Pro: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Contra: "The food ,however, was disappointing again."
Pro: "Quality food and hospitality"
Pro: "Confi and relaxed atmosphere"
Pro: "Again, the crew were top notch"
Contra: "Comfort and available entertainment were so-so"
Pro: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pro: "Soft blankets, seats were okay, crew was wonderful."
Contra: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Pro: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Contra: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pro: "Nothing at all"
Pro: "Comfortable seat and good service"
Contra: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Contra: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pro: "Departed n arrived on time"
Contra: "Small old plane crow were tired I think"
Pro: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Contra: "Food - very mediocre and felt like each meal was similar"
Pro: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Contra: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Pro: "Nothing really"
Contra: "Food was really bad might as well have junk food."
Pro: "I liked that it was empty and I could lie down."
Contra: "The seats are terrible."
Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.
Swiss was better than United flight I take to Newark to Mumbai
Pro: "10/10 would recommend.."
Pro: "Seat was comfortable"
Contra: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "Crew was very nice and responsive."
Contra: "The flight was so hot. No personal air controls. Economy was horribly small."
Pro: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pro: "The crew was amazing"
Pro: "The flight was ok, nothing special."
Contra: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."
Pro: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Contra: "Having no entertainment in the flight"
Contra: "My special meal wasn’t available."
Pro: "Flight was on time"
Pro: "I was very happy with the overall experience"
Contra: "The crew could have been a little more helpful"
Pro: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Pro: "Excellent Service. Excellent food."
Pro: "Everything was as accommodating as possible."
Pro: "It was an amazing flight with an amazing service thank you United."
Pro: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Contra: "No complaints. Smooth from start to finish."
Pro: "Kind crew and a short flight"
Contra: "Snack choices too limited, but it was great that they even had them."
Pro: "Very short flight so little to write about."
Contra: "We've got no complaints."
Contra: "I could not obtain a refund."
Contra: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Pro: "We sat at the exit passage and enjoyed it"
Pro: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Pro: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Pro: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Contra: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Pro: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Contra: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Pro: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Contra: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Pro: "Its on time"
Contra: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"
Pro: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Contra: "Boarding was unorganized but I am sure that is no fault of your own."
Pro: "The crew was very nice, I felt bad for them as people were constantly complaining."
Contra: "The tv's did not work, was extremely disappointing."
Pro: "fast, all good"
Contra: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Pro: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Contra: "Should be clear whether meals contain nuts."
Pro: "Boarding and staff okay"
Contra: "Terrible plane ; no room , the most miserable flight we have ever been on"
Pro: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Contra: "I found the movie selection a bit limited for such a long flight."
Pro: "Food, entertainment, attentive staff"
Contra: "plane was delayed"
Contra: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Lufthansa is a great airline."
Contra: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Pro: "Uncomfortable seats"
Pro: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Contra: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Contra: "Every thing should be replaced starting with the crew."
Pro: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Contra: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Contra: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The food and crew were great.."
Contra: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Contra: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pro: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Pro: "Good food, service. Love that toilets are downstairs"
Contra: "New planes are smaller and more cramped"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pro: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Contra: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Pro: "Munich airport is very well organized."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Wonderful crew and amazing soft landing, like cream."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "Crew was welcoming and seats ok for a short flight."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "It got me to my destination safely."
Contra: "Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Pro: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Contra: "I wish we had more leg room. It was so crowded and I could barely move!"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "I expected to see s German food on s German airplane. Dissapointing."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "going home"
Contra: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Good value for money. Small snack and free drinks. And most important: on time!
Contra: "Very light and friendly crew"
Pro: "Crew is really friendly. We ran into one of them afterwards when our metro from the airport broke down and she helped us understand what was going on (we didn't speak the local language)."
Contra: "Boarding was slow, but it's a cultural thing at the departure airport."
Contra: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Pro: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Pro: "i try to cancel the tickets for 3 weeks now.... please help"
Pro: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Contra: "Smooth check in and people were orderly. Pleasant experience."
Contra: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Pro: "Comfortable airplane, organized crew and fast boarding operation"
Contra: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pro: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Pro: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Contra: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Contra: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Contra: "Had to double pay for baggage. Total scam"
Pro: "the damage my luggage ."
Contra: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Contra: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Contra: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Contra: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Contra: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Pro: "Accurate times"
Contra: "Night travelling"
Pro: "Nice crew"
Contra: "No tv"
Contra: "I wasn't aware I was supposed to pay for my luggage"
Pro: "Thanks for everything"
Contra: "Thanks for everything"
Contra: "The boarding,the flight attendants,the comfort,the entertainment and food"
Pro: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Pro: "The best crew ever, they make you feel home."
Contra: "Its the worst airline"
Pro: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Pro: "Take off and landing"
Contra: "Could not get a juice or water ignored me. No movie option"
Pro: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Contra: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Contra: "parked nesr chute but used buses to take us to the terminal"
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Check in was easy. Plane seemed well kept inside. Attendants nice."
Contra: "Hot! Little to no AC. Flight delayed an hour because first plane had AC problems."
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "good service prompt take off quick disembarkation"
Contra: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pro: "Staff is helpful in the plane, on the ground and on thephone. Ahead of time."
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pro: "plane packed full but staff still managed to look after passengers needs"
Contra: "dislike bus transfers to terminal for economy reasons"
Contra: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Pro: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Contra: "I don't like kayak"
Contra: "Chaotic loading typical of Greek airports."
Pro: "It was inexpensive"
Contra: "Could not get seats selected The seats are really tight"
Pro: "Border and de boarding front and back of the plane"
Pro: "Great service ,very fast"
Pro: "The flight was ok"
Contra: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Pro: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Contra: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pro: "Yes, very pleasant, I would fly again"
Pro: "The service came around for a few rounds of drinks. The was good."
Contra: "The seats were too tight, it was difficult to sit an no room for the legs. The seating arrangement was for short people only. The plane was parked off ramp makin a hot cumbersome bus ride necessary."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Great flight Will go again!
Pro: "This Transavia Airlines is not good at all."
Contra: "Many things cheaper does mean better."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pro: "The crew was amazing, flight on schedule and good entertainment."
Contra: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pro: "The crew was great. The soecial meal request was hadled well despite oversight."
Contra: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "No delay and nice staff"
Pro: "The flight crew was so friendly and the food was really good."
Pro: "The space at my feet with the chair in front was a bit akward."
Contra: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pro: "The crew"
Contra: "Seat comfort"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Contra: "Long haul flight made pleasant by KLM"
Pro: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contra: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Contra: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Contra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pro: "Everything is alright"
Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Contra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "Crew was awesome"
Pro: "Crew was great, very nice"
Contra: "Not enough legroom"
Pro: "I slept pretty much the whole time"
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pro: "Decent seat size. Sorta slept the whole flight."
Contra: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pro: "Flight was on time and quick and comfortable"
Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pro: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Contra: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pro: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contra: "Nothing! It was all great!"
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pro: "Speed, crew, and reliability."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "The service, entertainment, food, the crew, the aircraft were excellent."
Contra: "They put us in a Transavia plane."
Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed that the flight didn't have wifi / USB):"
Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."
Pro: "On time."
Contra: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Pro: "Average service and food quality"
Contra: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."