Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Pro: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Contra: "Better service from the crews."
Pro: "Price is good"
Contra: "The food can be more improve"
Contra: "Crew miss my drink"
Pro: "Fast boarding. Early arrival. Comfortable seat."
Contra: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pro: "Crew , amenities and food"
Contra: "The person next to me had a distinct body odor."
Contra: "Seats after 1st hr, will feel uncomfortable"
Pro: "Crew was attentive and made extra effort to meet special requests from passengers."
Pro: "Same as above on SIN-BKK"
Contra: "Next time in B787 Dreamliner"
Pro: "Always love the SIA business product on long haul."
Contra: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pro: "Cabin crew were great"
Contra: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pro: "Kindy flight attedances,,smooth boarding,,delicious food"
Pro: "Crew was friendly. Seafood pasta was good."
Contra: "I wish all airlines have a foot rest."
Pro: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Pro: "Entertainment system ok"
Contra: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Contra: "My moslem meal selection wasn’t provided onboard"
Pro: "Well organized boarding, friendliness of staff, food service"
Contra: "Flight was delayed by about an hour."
Pro: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Contra: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pro: "lot of turbulence, uncomfortable ride"
Contra: "entertainment system was good"
Pro: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Contra: "Need to update the planes.."
Contra: "The toilets were a little unsanitary."
Contra: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pro: "Good air line. Threat you well, enough food very good service."
Pro: "Entertainment ok but not newest, boarding smooth, food ok"
Contra: "Long waiting time for baggage, food not exceptional"
Pro: "My neighbor"
Contra: "Fight war delayed and we got a security check upon arrival"
Pro: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Contra: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Pro: "In flight entertainment systems"
Contra: "I had beef with mashed potatoes but I found the beef was quite tough."
Contra: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pro: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Contra: "baby crying throughout the flight"
Contra: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pro: "But I got to take Qatar airline and the service was great"
Contra: "Almost missed the flight, havent noticed the passengers in prior"
Contra: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pro: "Service is the best among the airlines I’ve ever taken"
Contra: "Never ever get free upgrade"
Pro: "Food was ok"
Contra: "Entertainment system are old age and poor quality TFT screen"
Pro: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pro: "Boarding ok, timely departure. Food very good for plane food."
Contra: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pro: "Crew very good as was entertainments system"
Contra: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pro: "I like the personal TV, my foot rest and water holder frequent water serve,"
Contra: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pro: "Everything great personnel"
Pro: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Contra: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pro: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pro: "Very helpful and polite staff"
Contra: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pro: "The seat comes with foot rest attached to the front seat."
Contra: "I asked for decaf coffee and the attendant totally forgot about my request."
Pro: "crews are energetic and warm welcoming passengers."
Contra: "aircon temperature is too hot for seat 50H area."
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Business class is the best"
Pro: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Contra: "Just don't like all the trips to and from flights on the bus at Doha."
Pro: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Contra: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pro: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Contra: "I truly enjoy this airline! No complaints"
Contra: "Qatar airline is one of the best ways to fly!"
Pro: "It was an ok experience, improved by the head of attendants at the end"
Contra: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pro: "Crew was nice and attentive"
Contra: "More leg room"
Pro: "professional and courteous staff. Food is even better than a Lufthasa flights"
Contra: "Great selection of movies and the food was really good as well."
Contra: "Delay at landing"
Contra: "Really we enjoyed this fly"
Pro: "Q-suites and business class flight crew."
Contra: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pro: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Contra: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pro: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pro: "Everything was first class with excellent service"
Contra: "Long flight with long layover in Doha"
Pro: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Contra: "Screaming children; not the airliners fault"
Pro: "the attendants were always on top of things. One of best overall flights ever."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Contra: "The entertainment did not include any music (classical or otherwise)."
Pro: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pro: "Good crew. Nice plane and amenities."
Contra: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pro: "I liked the crew"
Contra: "My first flight to DOHA was cancelled"
Pro: "view above"
Contra: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pro: "Great airline with spanking new plans and top of the line service"
Pro: "Nice people"
Contra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Contra: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Contra: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pro: "Respect the scheduel and well organize."
Contra: "The seats are terrible."
Pro: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pro: "The crew was great, trully world class service"
Pro: "- Efficient boarding and check-in - on time arrivals"
Contra: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Contra: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Contra: "Not allowing water on the flight made it extremely long and unbearable."
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pro: "The flight was comfortable. The flight attendants were pleasant and attentive."
Contra: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pro: "Great flights. lots of room in economy."
Pro: "I don't like at all"
Contra: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Contra: "Seat is not comfortable at all."
Pro: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
Clean cabin and lavatories. Crew friendly, attentive and helpful.
Pro: "Everything was comfortable."
Contra: "I can't think of anything."
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Contra: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Contra: "Arrive on time Zurich"
Pro: "Seat was comfortable, food was very good."
Pro: "Very friendly, without being intrusive. Responsive and happy."
Contra: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."
Pro: "The crew were helpful and polite"
Contra: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Pro: "There wasn't much that stood out as likable. The food was pretty good."
Contra: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Contra: "plan was late for any reasons...."
Pro: "The service was friendly and efficient. My seat was comfortable."
Contra: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Pro: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Contra: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Pro: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pro: "Service and food where good."
Contra: "Sound only came out of one side of head phones, tried multiple sets."
Pro: "it was the same plane, just a different crew so all remains the same"
Pro: "Courteous Service and excellent hospitality"
Contra: "30 mins late both ways"
Pro: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pro: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Contra: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Pro: "Nothing special"
Contra: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pro: "Was a very quick flight."
Pro: "very professional crew, clean cabin, interesting choice of documentaries"
Contra: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pro: "Fast and efficient transport option to Berlin"
Contra: "All good"
Pro: "Crew; polite helpful and professional."
Contra: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Pro: "crew was great"
Contra: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pro: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pro: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pro: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pro: "Service was excellent and very friendly."
Contra: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pro: "Flight was good and comfortable"
Pro: "fast, all good"
Pro: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Contra: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pro: "service personnel were excellent. Espresso is great."
Contra: "Business class main meal was disappointing."
Contra: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Contra: "Terrible seats and old.entertaineme.t system"
Pro: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Contra: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Comfortable flight, quick boarding, great crew, good pilots."
Contra: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Pro: "The crew was exceptional: friendly and professional."
Contra: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Pro: "Very friendly and helpful"
Contra: "Boarding could be better organized"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Pro: "The flight was quite comfortable."
Contra: "I find it hard work doing such long flights these days."
Contra: "The crew and the food, specially the food."
Pro: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Contra: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Pro: "Yes, seat good."
Contra: "There were delays and not good food. No veggie option."
Pro: "I liked that we got served a lot of snacks and food :)"
Contra: "Nothing honestly! Smooth flight :)"
Contra: "Flight was delayed"
Pro: "Standard flight and comfort."
Contra: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Contra: "No WiFi, seats had no cushion"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "flights were comfortable."
Contra: "They lost my luggage both ways! I missed my connecting flight from FRA to TXL so I was given a train voucher from FRA to TXL instead of a flight. Luggage came 2 days later. Then they canceled my return flights TXL- FRA-MCO because "I didn't complete my journey". They rebooked me as wait list and then eventually I was confirmed. Luggage lost on return flight, no idea if/when I will receive."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "A regular predictable LH flightqq"
Pro: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Contra: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Pro: "Efficient boarding, friendly crew."
Contra: "Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Contra: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pro: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Contra: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Contra: "Didn't happen yet."
Contra: "2 hours delay. Bad food"
Pro: "Boarding was ok. Crews not bad. Comfort ok."
Contra: "Food terrible. Please improve. If Lufthansa will like to continue carrying passengers from and to Nigeria they need to be giving the Nigerian passengers more than pester/spaghetti."
Pro: "N-o entertainment"
Pro: "The plane was clean, the staff for the most part friendly"
Contra: "Had to be shuttled out to the plane on the tarmac"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Great crew very attentive."
Contra: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Contra: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Contra: "No option for food"
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Contra: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pro: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."
Contra: "Fix the damn KIOSKS at Vienna!"
Contra: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "Crew was ok."
Contra: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Contra: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Pro: "Just the cabin crew being nice"
Contra: "Punctuality KLM is always late"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "very attentive crew"
Contra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Pro: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pro: "Flight duration"
Contra: "Very stingy with the drinks Cramped seats"
Pro: "Friendly hostesses"
Contra: "Flight was delayed 3 hours"
Pro: "Face recognition was amazing"
Contra: "Too hot on plane"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pro: "Comfortable and well laid out seat area"
Contra: "Food was a little substandard for business class"
Pro: "I slept pretty much the whole time"
Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."
Pro: "Everything excellent. Comfortable seats in business."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pro: "Good flights. Good prices."
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Contra: "They stole my money"
Pro: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contra: "The food was okay, not that great."
Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Contra: "suitcase didn't turn up, although connection was quite tight"
Pro: "Wider seat than most business class"
Contra: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pro: "Everything. Staff incredible."
Pro: "Eveything is well arranged"
Contra: "Long stop over at Schiphol. Too Long!!!!"
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Contra: "Terrible service in flight and customer service wise .. app functionality was below"
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."
Pro: "Loads of leg room"
Contra: "Loved everything"
Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."