Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Great flight and food options."
Contra: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pro: "Hydration station during the long flight. Leg room adequate."
Contra: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pro: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Contra: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pro: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Contra: "More leg room."
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Nice plane, free checked bag, and a snack,"
Contra: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Crew was alright"
Contra: "Frankfurt Airport unfriendly and depressed as usual."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "service was very good,"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Contra: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Contra: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pro: "I like that they doesn't take so much time for boarding"
Contra: "A cookie would be better than a Corny in short flight"
Contra: "Didn't happen yet."
Contra: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pro: "N-o entertainment"
Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Decent flight. Nice crew. Clean cabin."
Contra: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "USB at every seat"
Contra: "Flight got canceled, everything was slow."
Pro: "Crew was helpful. Liked the ice cream bars"
Contra: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Contra: "The airplane was extremely cold and the flight staff was rude"
Pro: "The crew was very nice and provided snacks even though the flight was short"
Contra: "This flight was good!"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "the service,order, attention, human quality, punctuality. all in general."
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Food is looking not fresh and quality is cheep ...."
Pro: "uncomfortable seats"
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "The crew. The punctuality."
Contra: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pro: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Contra: "I expected more from airlines lake Austrian."
Contra: "Seating is extremely cramped"
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pro: "Good entertainment choices."
Contra: "Seat could be more comfortable"
Contra: "Complete experience and issue, resolution"
Pro: "Everything was just right."
Contra: "30min late arrival. Still was ok."
Pro: "Service, yr air hostesses are so polite."
Contra: "Food was too little for dinner and breakfast both"
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "Everything was awesome best flight i had in my life."
Pro: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Pro: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Contra: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Contra: "Food was ok. Flight was delayed."
Pro: "Smooth ride, good breakfast and charming flight attendant."
Contra: "We had a delay of nearly two hours."
Pro: "Except eventually delay, the flight experience is good."
Contra: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Contra: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Contra: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "Super friendly"
Contra: "No entertainment"
Pro: "Good place for the legs"
Contra: "Food I think getting worse."
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "surprisingly tasty meal, smooth and on time flight"
Contra: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Contra: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Pro: "Would fly with them anytime."
Pro: "It was clean Lunch was good"
Contra: "There were no vegetarian options for snacks"
Contra: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pro: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contra: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Pro: "Never again with KAYAK. Sorry."
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Contra: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Pro: "Boarding was on time and the crew were great. The food was quite good too."
Contra: "Less than 24 hours notice."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Pro: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contra: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pro: "Flight arrived on time"
Contra: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Contra: "KLM crew exceed our expectations"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "There was no wifi on flight"
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Contra: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Contra: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Food provided, staff kind"
Contra: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pro: "Good food, friendly service"
Contra: "More trash pickup; only one round of beverage service"
Contra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Contra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "I slept pretty much the whole time"
Contra: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pro: "Able to fly direct to ansterdam"
Contra: "Have to lay over on the way back. More expensive than other airlines."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "We got a meal for a 1h flight only"
Contra: "No entertainment but normal for this type of flight"
Pro: "Service, technology"
Contra: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Contra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pro: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pro: "Got to Amsterdam on time and everything was great including the staff"
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pro: "Thankful for coffee being served without charge. Not all airlines do that."
Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pro: "Very little if any."
Contra: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pro: "That we didn't crash"
Contra: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Contra: "Terrible service in flight and customer service wise .. app functionality was below"
Pro: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contra: "No complaints at all."
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Contra: "Flight was 1h20 minutes late."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Contra: "My flight was 35mins late. I almost lost my bus from Bucharest to Bulgaria, because of that."
Contra: "The option to be able to drink enough water."
Contra: "The airplane is to small inside, very limited space."
Contra: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "Flight could not taken off in 7 hours delay"
Pro: "Quick problem solving with the delayed flight."
Contra: "Again, lost baggage is an incredible inconvenience."
Contra: "Better punctuality"
Contra: "keep providing the same great experience!"
Pro: "There was no crew that I noticed....it’s like they were just working for themselves."
Contra: "Some of the worst, ergonomically incorrect, hard as rock seats I have ever encountered on a commercial aircraft!"
Pro: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Contra: "everything . first they have to learn English"
Pro: "The crew was friendly and caring"
Contra: "Better food"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Easy and fast to board and quick response with carry on luggage"
Contra: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "Comfortable plane"
Contra: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."
Pro: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Contra: "You cant use the entertainment during the take of and landing ..."
Pro: "Comfortable seats"
Contra: "No TV monitors. 1-hour delay both trips."
Contra: "Did not take it, was late and missed the flight"
Pro: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Contra: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Pro: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Pro: "The crew on board we nice and friendly"
Contra: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Pro: "Good food and service."
Contra: "Tv is very difficult to see at that distance. Poor choices of films."
Pro: "Got me there."
Contra: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pro: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Contra: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Contra: "Incomfortable chairs"
Pro: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Contra: "Nothing to mention."
Pro: "טיסה מהירה"
Contra: "יצא באיחור של 50 דקות"
Pro: "They are compatible to the standard of other international airline. Very courteous and professional."
Contra: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Pro: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Contra: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "The entertainment system was broken in my chair"
Pro: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Contra: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "very friendly personal"
Pro: "Crew were really helpful and it was great as we travelled with infant."
Contra: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Pro: "Nothing did our. Just another flight."
Contra: "The seat was very worn down and hard."
Contra: "Not much."
Pro: "All process went smooth. Had to change ticket- good experience. Using Lot often and will be in the future."
Contra: "The cost to seat comfort was not in harmony."
Pro: "It is the first time I flew with Lot airline. I am flying a lot and have 2 million miles with United I never flew LOT before.Now Lot is on the top of my list for my future flights.Everything was superior to many other airlines from the Plane,the crew,the food,the service,etc."
Pro: "Just a wonderful experience.The most comfortable plan,The most concerned and efficient crew,wonderful service.I will recommend Lot to everybody."
Pro: "No fuss, everything was easy"
Contra: "Airport staff seems rather brusque, but I don't think they really were bad. Boarding would be a drag in bad weather as you have to take a shuttle to the plane and then climb stairs."
Pro: "Got us home to Toronto from Warsaw in one piece and affordable."
Contra: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."