Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Pro: "Loved this flight, crew was amazing!"
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "The crew and snacks"
Contra: "They take the headphones about an hour before landing which isn’t ideal."
Pro: "Great flight and food options."
Contra: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pro: "Hydration station during the long flight. Leg room adequate."
Contra: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pro: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Contra: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Contra: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."
Contra: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Contra: "Same as previous"
Pro: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Contra: "More leg room."
Pro: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Contra: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Contra: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pro: "Nice plane, free checked bag, and a snack,"
Contra: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Pro: "Crew was alright"
Contra: "Frankfurt Airport unfriendly and depressed as usual."
Contra: "Quite satisfiedoverall"
Pro: "service was very good,"
Pro: "Beautiful new plane — supremely clean"
Pro: "Courteous and friendly staff - did enjoy my gluten free meal"
Contra: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Pro: "Left in time, arrived too early"
Contra: "Boarding took a lot of time"
Contra: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pro: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Contra: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Contra: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pro: "I like that they doesn't take so much time for boarding"
Contra: "A cookie would be better than a Corny in short flight"
Contra: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"
Pro: "Decent flight. Nice crew. Clean cabin."
Contra: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pro: "USB at every seat"
Contra: "Flight got canceled, everything was slow."
Pro: "Crew was helpful. Liked the ice cream bars"
Contra: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Pro: "Despite not being able to recline my seat, I at least had room for my legs, unlike the last flight."
Contra: "My seat was unable to recline. Boarding was a bit chaotic, and the constant shuttling around Frankfurt airport is just ridiculous. (Not that the airline can do anything about it)."
Pro: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."
Contra: "The airplane was extremely cold and the flight staff was rude"
Pro: "Flight attendants were great, entertainment system top in its class."
Pro: "The crew was very nice and provided snacks even though the flight was short"
Contra: "This flight was good!"
Contra: "Small plain and food was very bad"
Pro: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Contra: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pro: "the service,order, attention, human quality, punctuality. all in general."
Pro: "Food, drink and entertainment are very good."
Contra: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Contra: "Too much sugary bread as nourishment."
Contra: "Rude (American) passengers not keeping the "curtain down", when it was time to rest, and being very chatty. Also baby crying, but this is inevitable, it happened to all of us, when we had small babies."
Pro: "The chairs were the comfiest I've ever flown in!! Amazing"
Rude staff late departure uncomfortable seats no entertainment
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Food is looking not fresh and quality is cheep ...."
Pro: "uncomfortable seats"
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "The crew. The punctuality."
Contra: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Contra: "Seating is extremely cramped"
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pro: "Good entertainment choices."
Contra: "Seat could be more comfortable"
Contra: "Complete experience and issue, resolution"
Pro: "Everything was just right."
Contra: "30min late arrival. Still was ok."
Pro: "Service, yr air hostesses are so polite."
Contra: "Food was too little for dinner and breakfast both"
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "Everything was awesome best flight i had in my life."
Pro: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Pro: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Contra: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Contra: "Food was ok. Flight was delayed."
Pro: "Smooth ride, good breakfast and charming flight attendant."
Contra: "We had a delay of nearly two hours."
Pro: "Except eventually delay, the flight experience is good."
Contra: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Contra: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Contra: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "Super friendly"
Contra: "No entertainment"
Pro: "Good place for the legs"
Contra: "Food I think getting worse."
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "surprisingly tasty meal, smooth and on time flight"
Contra: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Contra: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Pro: "Would fly with them anytime."
Pro: "It was clean Lunch was good"
Contra: "There were no vegetarian options for snacks"
Contra: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pro: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contra: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Pro: "Never again with KAYAK. Sorry."
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Contra: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Pro: "Boarding was on time and the crew were great. The food was quite good too."
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Slow boarding in Seville, no chance to check-in online🥺
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Contra: "Nothing. Flight was amazing"
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "Confort and kindness"
Contra: "It was too cold"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Too hot inside the aircraft"
Pro: "General flight journey"
Contra: "There was no wifi on flight"
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pro: "My seat at the window was great and the staff really friendly and courteous!"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pro: "Very friendly onboard personnel - I really had kind of homy feeling."
Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Contra: "Nothing special"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "Great on board service from a very professional crew."
Contra: "Can't think of a thing."
Pro: "The entertainment options were good."
Contra: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Contra: "Boarding was confusing and disorganized"
Pro: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contra: "Cramped seating."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Good Experience"
Contra: "Nothing much"
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "Friendly staff"
Contra: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pro: "Everything. A truly faultless experience!"
Pro: "Flight was on time and quick and comfortable"
Pro: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contra: "Not much to comment on here."
Pro: "Eveything is well arranged"
Contra: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Contra: "The seats in economy were a little too small for a 12 hour flight"
The flight was delayed more than 1 hour. The question regarding should not exist in a 35 min flight, it simply can't exist !
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "Not enougth time after checkin"
Contra: "The flight was 1 hour late to depart"
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Contra: "Flight was 1h20 minutes late."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Pro: "Short and sweet... friendly staff"
Pro: "Good communication with crew..."
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "well organized; nice service attendance, friendly and efficient staff."
Pro: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Contra: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pro: "The trip was short:)))"
Contra: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Contra: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Pro: "Staff was nice and accommodating. Comfortable plane."
Contra: "The food, an omelet, was not very good. Slight delay with flight."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Contra: "There was no entertainment, but that was O.K."
Pro: "Crew was great and food was good and plentiful despite being only a quick flight"
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Contra: "The option to be able to drink enough water."
Contra: "The airplane is to small inside, very limited space."
Contra: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "Flight could not taken off in 7 hours delay"
Pro: "Quick problem solving with the delayed flight."
Contra: "Again, lost baggage is an incredible inconvenience."
Contra: "Better punctuality"
Contra: "keep providing the same great experience!"
Pro: "There was no crew that I noticed....it’s like they were just working for themselves."
Contra: "Some of the worst, ergonomically incorrect, hard as rock seats I have ever encountered on a commercial aircraft!"
Pro: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Contra: "everything . first they have to learn English"
Pro: "The crew was friendly and caring"
Contra: "Better food"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Easy and fast to board and quick response with carry on luggage"
Contra: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "Comfortable plane"
Contra: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."
Pro: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Contra: "You cant use the entertainment during the take of and landing ..."
Pro: "Comfortable seats"
Contra: "No TV monitors. 1-hour delay both trips."
Contra: "Did not take it, was late and missed the flight"
Pro: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Contra: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Pro: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Pro: "The crew on board we nice and friendly"
Contra: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Pro: "Good food and service."
Contra: "Tv is very difficult to see at that distance. Poor choices of films."
Pro: "Got me there."
Contra: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pro: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Contra: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Contra: "Incomfortable chairs"
Pro: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Contra: "Nothing to mention."
Pro: "טיסה מהירה"
Contra: "יצא באיחור של 50 דקות"
Pro: "They are compatible to the standard of other international airline. Very courteous and professional."
Contra: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Pro: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Contra: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "The entertainment system was broken in my chair"
Pro: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Contra: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "very friendly personal"
Pro: "Crew were really helpful and it was great as we travelled with infant."
Contra: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Pro: "Nothing did our. Just another flight."
Contra: "The seat was very worn down and hard."
Contra: "Not much."
Pro: "All process went smooth. Had to change ticket- good experience. Using Lot often and will be in the future."
Contra: "The cost to seat comfort was not in harmony."
Pro: "It is the first time I flew with Lot airline. I am flying a lot and have 2 million miles with United I never flew LOT before.Now Lot is on the top of my list for my future flights.Everything was superior to many other airlines from the Plane,the crew,the food,the service,etc."
Pro: "Just a wonderful experience.The most comfortable plan,The most concerned and efficient crew,wonderful service.I will recommend Lot to everybody."
Pro: "No fuss, everything was easy"
Contra: "Airport staff seems rather brusque, but I don't think they really were bad. Boarding would be a drag in bad weather as you have to take a shuttle to the plane and then climb stairs."
Pro: "Got us home to Toronto from Warsaw in one piece and affordable."
Contra: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."