Pro: "Nice crew and prompt service"
Contra: "Crammed, narrow seats"
Pro: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contra: "Free Wifi."
Pro: "Crew Was very friendly , smiley, and welcoming."
Contra: "Movie selection could have been better, but was ok."
Contra: "Need more movies to choose from."
Contra: "No overhead fans and seats were not very comfortable."
Pro: "They had many snacks and meals. Staff was very friendly."
Contra: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Contra: "Seats are too cramped for an international flight."
Pro: "Attendants were very pleasant and helpful"
Contra: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Pro: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Contra: "Again / wish all airlines had more comfortable seating in economy clas"
Pro: "The food that I did get was decent There was wine A couple decent movies were available"
Contra: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pro: "Lots of room because plane was half full"
Contra: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pro: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Contra: "No complaints."
Pro: "Clean airplane and toilets Many entertainment choice No turbulence"
Contra: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Pro: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pro: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pro: "Food was good and staff was nice."
Contra: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pro: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Contra: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Excellent, super-friendly crew, excellent meal"
Pro: "On time departure; easy flight; seating was spacious"
Contra: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pro: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Contra: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Pro: "No assists"
Contra: "Poor service"
Pro: "Great Food and very pleasant personnel."
Contra: "Choices of music and movies."
Pro: "Good food, ice cream and free alcohol"
Pro: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pro: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "The crew was friendly and very attentive. The food was surprisingly good. I would definitely try to fly SWISS again."
Contra: "Not a big deal, but I missed the vents above the seats."
Pro: "Entertainment options were pretty good."
Contra: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Pro: "Easy. Pleasant staff. I felt safe and happy."
Pro: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pro: "Boarding was on time. Staff very courteous. No complaints at all"
Pro: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pro: "Crew was excellent."
Contra: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Pro: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Contra: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Pro: "crew was great. Food was excellent. Bathrooms in good shape."
Contra: "No internet. Very slim choices for entertainment."
Pro: "Great kosher food!"
Contra: "Leg room"
Contra: "Not enough leg room"
Pro: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Contra: "Entertainment system fairly dated."
Pro: "Crew was very nice"
Contra: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Pro: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pro: "Same as on top"
Contra: "The seats"
Pro: "smooth, professional, comfortable"
Pro: "Seats are roomy"
Contra: "Selection of movies rather poor"
Pro: "Attentive crew"
Contra: "Long wait for baggage at destination"
Pro: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Pro: "It was all good glad the last leg of the trip was pleasant."
Pro: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Contra: "Small plane, feels cramped"
Contra: "The Entertainment display didn't work."
Pro: "Crew was friendly"
Contra: "The boarding process was rough and haphazard"
Pro: "The crew did their best to deal with delay."
Contra: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Contra: "No sandwiches for sale just snack boxes"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "The fight was very professionally carried out."
Contra: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pro: "It was ok"
Contra: "Seat the family together"
Contra: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Contra: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pro: "The crew really kept us updated on the many delays."
Contra: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pro: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Contra: "Delta needs to try harder to minimize flight delays."
Contra: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pro: "The seats were ok."
Contra: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pro: "Flight left on time"
Contra: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pro: "Amazing crew and clean cabin."
Pro: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Contra: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pro: "On time/ early arrival!"
Contra: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Contra: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pro: "Quick flight"
Contra: "Flight attendant spoke like a robot. Could not understand her."
Pro: "Staff, service, options"
Pro: "As usual great staff and awesome entertainment/connectivity"
Contra: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Contra: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pro: "Crew friendly"
Contra: "Middle seat with no option for me to move"
Contra: "Break downs again... At least this time they found another plane."
Pro: "Flight attendants were pleasant."
Pro: "Friendly service, comfortable seat, on time, no issues."
Pro: "The crew was great"
Contra: "The flight was 4 hours delayed"
Pro: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Contra: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pro: "Friendly staff and comfortable seating"
Pro: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pro: "i liked that staff and crew were very communicative and pleasant."
Contra: "one crew member didn't show up and caused delayed flight."
Pro: "Flight was on time. Boarded quickly with no fuss."
Pro: "Flt on time, very nice and friendly gate agent and flight attendant"
Contra: "Too tight and seats not comfortable."
Pro: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Contra: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Contra: "The delta studio didn't work with Android 8"
Pro: "Plane arrived early"
Contra: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pro: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pro: "Airline stewards were very friendly and pleasant."
Contra: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Contra: "Very uncomfortable, seats did not recline and seats way too close together."
Pro: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Contra: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pro: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Contra: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pro: "Got to the destination"
Pro: "Great food and service."
Contra: "My seat did not recline. My movies did not play."
Contra: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Contra: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Pro: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Contra: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Pro: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Contra: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Pro: "Service was great too"
Contra: "Squished in seat"
Pro: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Pro: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Pro: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Contra: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pro: "Lufthansa is an efficient operation."
Contra: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Pro: "The staff and food were exceptional!"
Pro: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Contra: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Pro: "Pleasant cabin crew."
Contra: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Contra: "Got a little hot in the cabin"
Pro: "Our family was able to all sit together, even though we were not able to select our seats."
Contra: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Pro: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Contra: "The noise and the lack of space in my specific area."
Pro: "Crew were friendly"
Pro: "On time"
Contra: "General boarding should be by zones or rows and not first come first serve."
Contra: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Pro: "The crew and the service was very good."
Contra: "The place I was given was against a wall and I could not recline the seat back fully. The price for one way was the same as a return ticket, so I did not understand why I was "punished" with such choice of a seat."
Pro: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Contra: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Pro: "Movies / Food"
Contra: "Seat location. Delay time boarding."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Contra: "Late flights are never good."
Pro: "Boarding is efficient. Flight very smooth."
Contra: "great crew"
Contra: "No complaints"
Pro: "Nothing in particular"
Contra: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "While showing wear and tear, the business seats are great - comfortable with nice design"
Contra: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Entertainment system"
Contra: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Pro: "Excellent airplane, very comfortable."
Contra: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Pro: "in flight entertainment, bathrooms, and charging capability"
Contra: "Not enough service/availability of water"
Contra: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Pro: "The movie options where not great."
Contra: "Movie options."
Pro: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Contra: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Pro: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Contra: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Pro: "Smooth landing in Chicago."
Contra: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Pro: "In some airlines, you experience a different standard from Europe to America, compared to standard from Africa. Luftansa did not compromise quality. The partner maintained the same. The booking from Kayak was excellent . The travel was seamless."
Pro: "The flight itself was fine."
Contra: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Contra: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"
Pro: "Nice, comfortable , spacious seats in premium economy. Nice attendants."
Contra: "temperature in the Premium Economy sections was freezing. Me and the person next to me wore 3 blankets each and were still shivering from the cold. The windows had ice on them (on the outside of course). Several people got up and wore their jackets and sweaters in addition to the blankets. In the Economy section the temperature was just fine (my husband sat there) and we had to alternate seats so that I don't freeze. He paid extra for me to have a more comfortable arrangement, but it ended up being way too cold. That did not happen on the way to Europe..."
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Contra: "Nothing! Love Austrian Airlines!"
Pro: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Contra: "Movies available weren't to my taste, which isn't of great importance anyway."
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Contra: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "The crew was super friendly, food was great and entertainment on board was a great selection."
Contra: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "We could walk around as needed. No restrictions. Free wine with meals!"
Contra: "Staff not friendly or offering of assistance."
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Pro: "good food, drinks, good entertainment options"
Pro: "Service was good and the crew was courteous and friendly"
Contra: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Pro: "On time take off"
Contra: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pro: "The stewardess is very polite and accommodating n"
Pro: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Pro: "thanks for the trip. all the way was fast and comfortable)"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "On time boarding in Vienna and lending in Chicago."
Contra: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Contra: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Pro: "Professional and friendly staff"
Contra: "Outdated interior, media interface"
Contra: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contra: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Pro: "Efficient crew, good meals,on time arrival."
Contra: "Took a while to board and could use more updated films-minor details."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "Expertise and effiency of the flight crew."
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pro: "Very nice crew, great entertainment options"
Contra: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pro: "Great grew, great flight. Thank you!"
Pro: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pro: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Contra: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Pro: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Contra: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Pro: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Contra: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Pro: "Good food and drinks,great movies"
Contra: "Dirty bathroom,needs upgrade too."
Pro: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Contra: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Bigger seats the new ones are way to narrow"
Contra: "It's KLM. What else do you need to know."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Planes were on time and connections made."
Contra: "One bag delayed as not put on flight and food could be better."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Head support for 6 feet plus people on seats would be good"
Pro: "Entertainment was amazing"
Contra: "Seats a bit hard"
Pro: "Crew was very engaging and service was good."
Contra: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pro: "Food, entertainment and crew was exceptionally friendly."
Contra: "Seats not great for such a long flight."
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pro: "Overall KLM experience is good"
Contra: "Food quality was mediocre for a business class flight."
Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Contra: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pro: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contra: "I would have to dream something up."
Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"
Pro: "Friendly crew."
Contra: "So many people on a 747!!"
Pro: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contra: "Nothing to say"
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Contra: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Contra: "They have mabaged to lost my luggage"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pro: ".Very much on time with pleasant service."
Contra: "Can nit find much fault fir a short run!"
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contra: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pro: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Contra: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pro: "Food and drink service"
Contra: "Boarding pass facility"
Pro: "Overall very nice flight, even comes with free drink and snack"
Pro: "The flight crew were kind, polite, and attentive."
Contra: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pro: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Contra: "They didn't give any napkins out with the food which was weird."