Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Complaint I booked seating with Qatar which was confirmed, credit card billed. But arrival I learned seats not assigned to wife and myself
Comfortable seat, good food and friendly staff
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
Wheel chair arrangements at Doha & LAX was poor. Need improvements which are absolutely critical for Elderly passengers
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Pro: "The crew was really nice and very attentive."
Pro: "Best crew we’ve ever had."
Contra: "Qatar website needs work"
Contra: "Heating and serving food in plastic containers."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Contra: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pro: "The crew was amazing and delightful."
Contra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pro: "Every thing"
Pro: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Contra: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Contra: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pro: "Qatar is awesome. Amazing service and great new planes."
Contra: "All good"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Good movie selection, very friendly crew"
Contra: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pro: "New Dreamliner"
Contra: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Contra: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pro: "The crew were nice and cautious"
Pro: "Everything very smooth. Staff delightful and always helpful!"
Pro: "service, food and cleanness"
Contra: "this time food was not that good which when traveled before."
Contra: "both flights had 2 hours delay... also lugages cames with next flight."
Pro: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Contra: "Dnt have anything to say what I dnt like. Everything is great."
Pro: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contra: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Contra: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Contra: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Contra: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Pro: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Contra: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Pro: "Crew were wonderful, spacious legroom."
Contra: "Boarding was crazy."
Contra: "It was all good"
Pro: "The entertainment options were fantastic! The flight attendants were very cordial and hardworking."
Contra: "I was very pleased with my flight. I really have I complaints."
Contra: "Narrow seats and little legroom."
Contra: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Pro: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Contra: "Song selections"
Contra: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Pro: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Contra: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pro: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Passengers were very unruly, getting up out if their seats and rummaging in overhead bins nearly the minute the plane took off and the cabin crew just ignored it. Also the deplaning was similarly disorganized with people shoving their way through to get off faster. Very unpleasant experience.
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pro: "Crew was great, seating comfortable."
Contra: "Terribly uncomfortable seat."
Pro: "Everything was just dandy!"
Pro: "The boarding process was much easier and faster. No delayed flights."
Contra: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Pro: "Full array of entertainment."
Contra: "Seats were not too comfortable."
Contra: "The connection time was too long"
Contra: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pro: "Food/ staff/access to TV/movies etc!"
Pro: "Punctual modern aircraft."
Contra: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Pro: "I like the way they take care of their guests, I have 0 complaints"
Pro: "The lovely nice stewardess and Crew kindness."
Contra: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Pro: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Contra: "Have no complaints."
Pro: "service, food and chocolate"
Pro: "On time. Friendly employees. No issues at all."
Pro: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Contra: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Pro: "Everything was good. From the service to the food."
Pro: "on time performance; friendly flight attendants"
Contra: "bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy."
Pro: "All staff of Swiss made you feel important."
Contra: "Everything was fine"
Pro: "Service was minimal but sufficient, Food was good"
Contra: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Pro: "Flight was exactly on time as described. Crew was friendly"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Pro: "Swiss being swiss, great service and food was quite nice."
Contra: "Airplane felt old, entertainment system is small and outdated."
Pro: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Contra: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Pro: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contra: "No complaints"
Pro: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Pro: "EXCELLENT LEG ROOM"
Pro: "Friendly team, great food and snacks and tons of movies to choose from."
Pro: "Service was very good."
Contra: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Contra: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Pro: "Professional polite crew."
Contra: "Seats too SMALL Food not eatable"
Pro: "The crew was very attentive and friendly"
Contra: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Pro: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pro: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Contra: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pro: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Contra: "Notithing to dislike comes to mind."
Pro: "Seats were too small. Sound and controls for movie were bad."
Pro: "People were friendly."
Contra: "Boarding was little confusing"
Pro: "The flight attendants were helpful and friendly, always professional"
Contra: "Smaller, older plane"
Contra: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Contra: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pro: "Good amount of leg space"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Contra: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Pro: "Not much."
Contra: "Baggage fees and unclear policy during booking with Kayak."
Pro: "Service was good and the crew was courteous and friendly"
Contra: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Pro: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Contra: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Pro: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Contra: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Contra: "Difficulty getting to flight"
Pro: "The stewardess is very polite and accommodating n"
Pro: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Contra: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Pro: "Friendly staff, efficient"
Contra: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Pro: "Personal entertainment screens, average choice of movies."
Contra: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Good service on time arrival"
Contra: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Good place for the legs"
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Contra: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Pro: "Great grew, great flight. Thank you!"
Pro: "Excellent crew and service!"
Contra: "Boarding process was incredibly slow, which delayed our flight."
Contra: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Contra: "Thay did not let us in the plane because they changed the name order on the ticket"
Pro: "Good food and drinks,great movies"
Contra: "Dirty bathroom,needs upgrade too."
Contra: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Bigger seats the new ones are way to narrow"
Contra: "Klm is the best, even on a 40min they served small breakfast."
Pro: "Confort and kindness"
Contra: "It was too cold"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crews were pretty great!"
Contra: "The regulating of the temperature."
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pro: "Crew was great and helpful despite oversight in my special meal."
Contra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pro: "Crew helpful. Food good."
Contra: "Better range of movies please"
Pro: "Seat was comfy and spacious for economy class"
Contra: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Contra: "Pay attention to passengers."
Pro: "It was all fine"
Contra: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pro: "The crew was really friendly."
Contra: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Contra: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Contra: "wasn't able to take the flight since I missed it"
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Good service onboard, good food. On time."
Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Contra: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pro: "Booked extra room seat which gave me good room for seating"
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Contra: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pro: "Consistently high standards"
Contra: "Dutch sub titels would be nice."
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pro: "Got to Amsterdam on time and everything was great including the staff"
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Contra: "Terrible service in flight and customer service wise .. app functionality was below"
Pro: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Contra: "The seats in economy were a little too small for a 12 hour flight"
Contra: "Klm flight has very congested seating Getting information about eticket was pain"
Pro: "quick boarding, responsive Airline stewardess, very polite."
Contra: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pro: "The staff and crew"
Pro: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Pro: "Seats ok. Crew is super. Drinks offered"
Contra: "Nothing, AF rocks"
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "tout est à revoir !"
Pro: "Good selection of movies."
Contra: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pro: "More space in business class (777-300) than many other airlines."
Contra: "Entertainment very limited. No adjustable air vents in this aircraft"
Pro: "Entertainment programs"
Contra: "New variety of food"
Pro: "Amazing crew and on time flight"
Pro: "Crew was solicitous."
Contra: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pro: "The crew was very helpful in all respects."
Contra: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Contra: "Boarding clusterf..."
Pro: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Contra: "See above. Overall, very nice experience."
Pro: "Everything was great"
Contra: "More water provided during the flight. Also, the second meal was not very good."
Contra: "The flight delayed for 2xhours from Paris to Cincinnati"
Contra: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Contra: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pro: "On time, staff was nice."
Contra: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pro: "The crew"
Contra: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pro: "It was a nice plane and boarding was well organized."
Contra: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pro: "Modern aircraft with power, big screens etc"
Contra: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Contra: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pro: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contra: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Contra: "We were 2h late"
Pro: "If the flight would have leave in time we would receive our luggage in time"
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Contra: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Contra: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pro: "It was a wonderful flight and service . Hospitality and welcoming."
Contra: "Nothing everything was amazing ."
Pro: "Comfortable, hospitality and wonderful service"
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Contra: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pro: "The service was very professional."
Contra: "Everything went well."
Contra: "They were unfreindly and rude."
Pro: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pro: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Contra: "The room between seats is unbearable."
Contra: "There are always delays. Today it was that internet was down."
Pro: "the food"
Contra: "no room for legs"
Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Contra: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pro: "Efficient check-in."
Contra: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pro: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pro: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pro: "should let first board passenger in rear rows and not everybody together."