wow those shitty services… I would be ashamed to work for blue air. here are 11 reasons why blue air is a mockery: 1. They sent me six emails (SIX. 6) from the moment I bought the tickets until the departure day, announcing flight departure modification times. let that sink in; 6 messages announcing new hours. 2. this morning‘s flight from Chania lasted 20 minutes more than previously announced and than the Bucharest to Chania flight one week ago. 3. my entire row was not asked whether we needed anything from the shopping cart. as a result, I approached a steward later on and he said I should go by myself (?!?!!!😂🤦🏼♀️) to pick up what I wanted from the back of the plane, but that I should hurry because we would be landing in 55 minutes😂😂. we obviously didn’t🤦🏼♀️ and apparently he was also very sure I would not be able to finish my water in that amount of time🥹. The plane wasn’t full and the cabin crew consisted of four persons. I am absolutely positive that had they been working for a different airline on a higher pay, they wouldn’t have made me do their job myself lol. 4. another interesting fact is the pointlessness of turning on the AC before landing. it’s obviously not a question of airing the closed space of the plane, since people are still in it, obviously. then why on earth would one take the conscious m decision of making all those people freeze because you want to have the AC on 16° while landing, why?!?! 5. is anybody else going mad because there are no pockets on the back of the chairs on these old sorry-ass blue air planes?😳😳😳 there are just some very rigid ones able to fit just their catalog, paper bag and safety instructions. if you have a book or a cup you will simply hold it in your hand until forever lol. 6. funnily enough, a friend had told me prior that she flew with them eight times. Three were canceled and five had delays of more than six hours😳😳😳😳😳. 7. it took blue air two years to refund her the money for her canceled flights. 8. Other fun fact, it turns out, is that they have the world’s fourth oldest aircraft. 9. and another one: their oldest plane is about 17 years old. 10. what’s also funny (as in stupid) is that they charge you €100 for two bags and you’re not able to pay for them using three different cards that work on other websites and using two different browsers and also a phone. beat this!! 11. and the final points being that they send you annoying emails up to the very last minute before flying urging you to add services that you already bought😅. in my case, when I tried to do the check-in, I received the clear message that online check-in is not available for that flight on both my laptop and phone. However at almost the same time I kept receiving emails urging me to pay for online check-in for the very same flight of course🤣🤣🤣. 🤯🤯🤯and wow. it’s really hard to top blue air when it comes to being shitty.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Contra: "flight delayed by more than 1 hour"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "Crew, polite and friendly"
Contra: "delay of more than 6 hours and incorrect information"
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "Leg room and reclining"
Contra: "Nothing"
Pro: "free breakfast great staff"
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Contra: "-"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Pro: "nothing"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Pro: "Professional and safe"
Contra: "Better boarding (lines too long)"
Contra: "More leg room and reclining seats"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "Gate announcement was only a few minutes before cut off!!"
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Pro: "Nothing. Horrible experience overall, but what you pay is what you get."
Contra: "Pretty much everything..."
Pro: "Nothing"
Contra: "Not having a 3+ hours take off delay"
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Contra: "Delay on departure and no bus at arrival"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Contra: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Contra: "It was hot and stuffy and dirty"
Pro: "Clean"
Contra: "Claustrophobic"
Contra: "The flight was delayed for 40 min"
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Pro: "I liked how the crew on the plane worked. Very nice."
Contra: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pro: "The air hosts and hostesses were very polite and courteous."
Contra: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Pro: "Got me to where I was going and the airline stewards were polite and helpful."
Contra: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Pro: "Smooth flight"
Contra: "No terminal connection"
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Pro: "Quick to board, smooth take off and landing"
Contra: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pro: "Standard service , even was late come almost in time"
Contra: "Was a bit late"
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Pro: "The people are very rude no cooperation"
Contra: "The crew was very rude"
Pro: "Super easy online check-in, comfortable plane, lovely crew"
Contra: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Contra: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pro: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Contra: "NA"
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "Nothing"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "everything"
Contra: "nothing"
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Staff were kind entertaining and friendly"
Contra: "Boarding was a bit long"
Contra: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Pro: "Good pilot"
Contra: "Chairs"
Contra: "The crew can be nicer"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "The flight was smooth."
Contra: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "Niente."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contra: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Pro: "Low.price."
Contra: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."
Pro: "Very efficient."
Contra: "Long line; small seats."
Pro: "Nothing. Worst travel delay of my life. How about brokering a partial refund for the EXTREME inconvenience that ruined the first 24 hours of my vacation and cost me a bunch of extra money as a result?"
Contra: "The flight was supposed to take off at 1555 hours and didn't take off until 0030 after midnight. Crazy!"
Pro: "Nothing. I would never fly this airline again."
Contra: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."
Pro: "I like checking the carry on bag"
Contra: "I paid twice for 1 bag"
Pro: "Nothing"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Contra: "Flight delay but quality of service made up for it."
Contra: "The flight was one hour late"
Contra: "There was a 50 minute delay and they kept us outside in the rain and wind fir half an hour"
Pro: "Crew were good and the pilot got us there very quickly."
Contra: "Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting."
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Contra: "Very slow to board, had to walk across tarmac, thin plastic seats that don't recline"
Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Pro: "Timely departure/arrival Seats and space"
Contra: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Pro: "Efficient, timely boarding,smooth flight."
Contra: "Nickel and dime you to death with charges. You pay extra for EVERYTHING! Also barely did any directions in English. Since it was an Irish airline I thought they would speak English on board and at gates much like Lufthansa does German. Thus no understanding of how to even purchase food or beverage on flight. Not many options to Sicily tho so you are at their mercy."
Contra: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Pro: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Pro: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Contra: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "Nothing"
Contra: "everything"
Contra: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Pro: "Crew friendly and efficient."
Contra: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Pro: "We got to Palermo so I am thankful for the pilots."
Contra: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."
Pro: "the crew , arriving on time , good boarding speed"
Contra: "the landing :)"
Pro: "We arrive on time, safe."
Contra: "We have requested the empty exit seats and the stewart behave by ignoring us."
