Late missed my next flight
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Contra: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Pro: "Short flight, left and arrived on time."
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "The crew was great and the snacks provided were delicious!"
Contra: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Very friendly crew"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "It is comfortable. Some of the crew are very nice and friendly!"
Contra: "The food is not tasty, and some of the crew are not nice!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "Flight was delayed"
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Contra: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Good value for money. Small snack and free drinks. And most important: on time!
Contra: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "The service was excellent. I felt I was flying in first class. Thank you."
Contra: "I think the entertainment should include movies."
Pro: "The crew was nice, friendly and helpful."
Contra: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Pro: "Crew was helpful and polite"
Contra: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pro: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Contra: "Smooth check in and people were orderly. Pleasant experience."
Pro: "Flight attendants very friendly. Got breakfast too."
Contra: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Pro: "The food and the crew"
Contra: "The flight was delayed 2 hours"
Pro: "Free food! Very nice flight attendants"
Contra: "Chaos with boarding - should be by rows"
Pro: "Excellent service, support and attention from hosts/hostesses"
Pro: "Cabin crew was good."
Contra: "Delays are unavoidable. But better communication during delays would be helpful"
Pro: "crow and food and cooporatio was wow"
Contra: "seat was so hard"
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pro: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Contra: "I went in the end of March still a little cold."
Contra: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Contra: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Pro: "The CREW was very friendly and aircraft wasn't bad itself."
Contra: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Pro: "Actually every thing were smoothly going"
Contra: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Pro: "Clean modern aircraft."
Contra: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Pro: "I enjoyed the crew and the food."
Contra: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."
Pro: "Service and boarding was smooth and professional. Everything was nice in regard to the flight. Very pleasant crew."
Contra: "Very tight seats. I am glad I am not a large person or had to sit next to one. It would have been very difficult. Even in these days of tight seats this was smaller than most."
Pro: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Contra: "I was surprised, and only for the best!"
Pro: "Comfortable, friendly attendants, good food served."
Contra: "There isn't entertainment, however, it was very comfortable and relaxing."
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Contra: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Pro: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Contra: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Pro: "Clean Elegant Polite"
Pro: "cleen quiet and beutifull crew"
Pro: "Everything was very good"
Contra: "No entertainment"
Pro: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "I was surprised about the food, it was exellent."
Contra: "Terrible seats uncomfortable that could not even recline"
Pro: "The flight was ok"
Contra: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Pro: "Pretty good service from the crew. That's about it."
Contra: "Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)"
Contra: "at the return ther was a missunderatandig regarding the availibility at the flight"
Pro: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"
Pro: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Contra: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."
Pro: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."
Pro: "Quick, straightforward, only a little late."
Contra: "The hot shuttle bus. They really need to turn on the air conditioning!"
Contra: "Transfer to and from plane. No AC in the bus."
Pro: "For a short flight, the crew was very hospitable. The seats weren't too uncomfortable."
Contra: "No entertainment but I can understand since it's a short flight. With that said, they could offer USB ports."
Pro: "Very friendly personal"
Contra: "Not even free soft drinks"
Contra: "More comfortable seats and tv’s."
Contra: "Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it"
Pro: "Snack box"
Contra: "Both connection flights delayed"
Pro: "Crew otherwise very ok"
Contra: "Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job"
Contra: "If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is"
Pro: "Easy boarding. Professional staff"
Contra: "More room"
Pro: "the meal and crew"
Contra: "1.5hr delay and no initial explanation other than "indefinite delay""
Contra: "The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked."
Pro: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."
Pro: "Nice crew"
Contra: "Flights was in delay"
Contra: "they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction"
Contra: "Just water served."
Contra: "We checked in for our flights in Dubrovnik and were told we need to get the last boarding pass in Frankfurt. In Frankfurt, three agents were helping people when we arrived in the line. Twenty minutes later they were still with the same customers . Finally two additional agents appeared. We got our boarding passes, but were told we needed to hurry because they were already boarding. We made it because we ran as much as we could and arrived breathless and sweaty. Poor customer service!"
Contra: "All of my wasted time"
Pro: "Everything ok, crew was nice and friendly."
Contra: "Food was poor."
Contra: "Half the plane’s luggage did not arrive."
Contra: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Pro: "Didn’t have expectations of a fabulous flight. It was more like a routine commuter flight. Crew was fine. Flight was fine. On time. Nothing extraordinary. Boarding wasn’t too chaotic but not very organized, either."
Pro: "Friendly crew."
Pro: "On time, clean"
Contra: "Limited overhead storage"
Pro: "Food is excellent so is the entertainment"
Contra: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Pro: "Clean plane, short flight."
Contra: "the flight completley canceled from Vienna. i am going to frankfurt to san fransisco, then to los angeles. so another 10 hours was added to my flight tip. Ridiculous!!!"
Contra: "The staff was extremely slow, inefficient and unhelpful. There was nobody to tell us that our flight was delayed. And the screens too weren't updated. Very bad experience flying with them."
Contra: "Croatia Airlines caused flight delay due to mechanical difficulties didn't provide adequate connection with following Croatia flight. I lost a day of vacation because they didn't want to accommodate customers and gave out false information."
Contra: "90min late on departure"
Contra: "Change route instate zagreb the have change my flight to ljublana 8h before traveling"
Contra: "The flight was delayed 5 hours causing us to miss our connecting flight in Zagreb which thus caused us to miss our flight home to the United States resulting in the purchase of a new ticket. Also the Croatia Airlines representatives were extremely unhelpful."
Pro: "I loved how we arrived 2.5 hours late and missed our connection and then spent 5 hours trying to get rebooked by the incompetent Turkish Airlines crew."
Contra: "Spending hours in lines trying to get rebooked!"
Pro: "Nice service"
Contra: "Small plane"
Contra: "The luggage was almost forgotten by Zagreb Airport to put on pick up place for several passengers, including us."
Contra: "on checkin they put me to wait 15min, because my ticket was "Stand by ticket""
Pro: "Although we were upgraded to Premium we will do everything possible to avoid flying with this airline"
Contra: "So delayed out of Frankfurt that we missed our connection."
Contra: "The extra time involved at Istanbul and Chicago airports to seperately check in my Kindle."
Pro: "Once up-in-the-air, everything was good."
Contra: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Pro: "Wine and artisan snacks from Croatia :-)"
Pro: "I very much liked the organization about the flight, notifying me via makl and quick service."
Contra: "Just filling this space for nothing, because I liked everything!"
Pro: "Good landing from the pilot . That's all I can say. Thank God is only short flight !"
Contra: "Got to know flight delayed when we arrived the airport. Seats that booked earlier was taken due to change of flight. The service at the check in counter was super bad . Not helpful at all. We booked meal through the Croatian website as it allowed us to do it but found out the flight is too short to have meal. Service from the crew nothing special from other airlines"
Pro: "I did not like anything."
Contra: "We were given false info regarding our flight."
Pro: "Croatia airlines has special vision on business class !"
Contra: "the aacuracy of flights"
Pro: "Olives were great, staff was friendly"
Contra: "Both flights were late resulted in missing other continuos flights , lost luggage, etc.. !!!!!!"
Pro: "It was quick. Flight attendants were nice."
Contra: "Small plane,seats were very uncomfortable. Bathroom doors wouldn't close right."
Pro: "The crew was very profesional . Our fly was safe and on time."
Contra: "Maybe variety of good movie could be better ."
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "Did not like barking dog behind me, at all!"
Contra: "Food was bad, by far the worst I had ever eaten."
Pro: "The Crew"
Contra: "Free food"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Pro: "Crew was nice."
Contra: "Seat not so comfortable."
Pro: "Everything on time and as scheduled. Bag were delivered in good condition."
Contra: "Tight seat places. No food unless paid for."
Pro: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "Crew is very professional. Good water and nice little snack."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "The crew was very friendly and helpful."
Pro: "Sparkling water"
Contra: "LOT lost my bag!!!"
Contra: "The ticket agent was really grumpy, they were late taking off, I am not crazy about prop planes, too much vibration."
Pro: "Everything was well organized and orderly, though the staff were not too cheerful or friendly. Even though it was a short 1 hour flight I saw flight attendants giving crayons and papers to the kids and everyone was offered a small chocolate cookie, a tiny packet of sour gummies, and a cup of water for free which I didn't expect. The plane was very small but clean and I was fairly comfortable in my seat for the short flight. There was a magazine in the seat pocket in English and Polish. Mostly I liked the cheap ticket price and that it was an on time flight."
Contra: "When we landed we went down 5 steps to the ground outside and got in a bus to go in the terminal. The plane was so small that there is very little space for carry on bags so that was a problem for some people, and as we entered the plane I noticed that the ceiling of the aisle is so low that my husband could touch his head on it if he went on his toes a bit (he's 6'4") It was odd to me that they had my husband and I assigned to seats an aisle apart, but a kind stranger agreed to change places. Lastly, the carry on baggage weight allowance is very low and they weighed our bags and we had to pay 24 dollars each for our overweight carry on roller bags which were then checked."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "arrived one hour late to krakow and my baggage was sent to warsow"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Contra: "There was no food. Only for a money."
Pro: "excellent landing"
Contra: "stewardess surfing on mobile phone too often"
Pro: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Contra: "Again same thing crew unfriendly not even the smallest smile."
Pro: "It was on time"
Contra: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Pro: "Very narrow seats in Coach."
Contra: "Very uncomfortable."
Pro: "Enough space to sit"
Contra: "Everything in English language was barely understandable"
Pro: "Overall, cabin is nice and crew was very attentive."
Contra: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Pro: "Airplane was super old, no tv, food was horrible"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Contra: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pro: "The crew was ok"
Contra: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "Good stuff"
Contra: "The chair is uncomfortable"
Contra: "Crew hospitality"
Contra: "Boarding started at least half an hour late."
Pro: "The price was fair."
Contra: "They were very fussy about the weight of my carryon"
Pro: "New airplains"
Contra: "Strict rules about hand baggage"
Contra: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"
Pro: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Contra: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Contra: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Pro: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Contra: "They should finally replace old ATR-72."
Contra: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Contra: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Crew was good, short flight on an older aircraft, everything was fine"
Contra: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Pro: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Contra: "More movies and TV shows please!"
Contra: "My bag making it to my destination not broken."
Contra: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Pro: "Fast service, kindness."
Contra: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Contra: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Pro: "I didn't get to my AirSerbia flight."
Contra: "I didn't get to my AirSerbia flight."
Pro: "good service , everything good."
Contra: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Pro: "Comfortable seats"
Contra: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pro: "On time flights both directions"
Contra: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Pro: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Contra: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Pro: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Contra: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Pro: "Onetime and efficent"
Contra: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Pro: "Quick and no fuss"
Contra: "No food and entertainment didn't work"
Contra: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pro: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Contra: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pro: "Crew was extremely nice and helpful."
Contra: "the Air Serbia magazine was the only entertainment available."
Pro: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Contra: "No entertainment No food for vegetarians"
Contra: "Not possible for online check-in"
Pro: "I got to board first because I am wearing a cast on my leg."
Contra: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Pro: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Contra: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pro: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Pro: "The tiny plane was smooth in the air. Crew was nice."
Contra: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"
Contra: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."
Contra: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Pro: "The food was good as always, the crew is nice."
Contra: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Pro: "Very friendly staff"
Pro: "Food was very tasty. Staff was responsive and helpful."
Contra: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Contra: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Pro: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Pro: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Contra: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Contra: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Pro: "traveler's assistance check in on time smooth flying. nice snacks"
Contra: "online check in is not available if starting out of Stuttgart !!!?"
Pro: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Pro: "Huge legs space for economy class, great service!!!"