It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
I had overall great experience.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Loved the entertainment options!"
Contra: "The crew seemed to be pretty busy"
Pro: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Contra: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Contra: "Nothing to dislike! My favorite airline."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Lost my luggage"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "The food and amenities were alright."
Contra: "It left late, the plane lost my friend's luggage for a day."
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "Efficient crew"
Contra: "Food was mediocre"
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "They shipped my dog from Tel Aviv perfectly. No problems."
Contra: "The laptops and Ipads are removed from the cabin"
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Pro: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Contra: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."
Pro: "Touch screen."
Contra: "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Contra: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Pro: "Good overall"
Contra: "The flight attendants were not paying close enough attention they walked fast through the aisles and walked in to my head as I slept and ran into my feet with the food service cart I didn't hear I'm sorry or anything they just kept going"
Pro: "The service and entertainment!"
Pro: "The entertainment choice ! Amazing !!"
Contra: "They lost track of my suitcase. I just received it"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "Seat was broken. Did not recline. Boarding was a Zoo"
We had not informed that our plane was cancelled ! this is our friend that inform us
Contra: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "The service was excellent. I felt I was flying in first class. Thank you."
Contra: "I think the entertainment should include movies."
Pro: "The crew was nice, friendly and helpful."
Contra: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Pro: "Crew was helpful and polite"
Contra: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pro: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Contra: "Smooth check in and people were orderly. Pleasant experience."
Pro: "Flight attendants very friendly. Got breakfast too."
Contra: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Pro: "The food and the crew"
Contra: "The flight was delayed 2 hours"
Pro: "Free food! Very nice flight attendants"
Contra: "Chaos with boarding - should be by rows"
Pro: "Excellent service, support and attention from hosts/hostesses"
Pro: "Cabin crew was good."
Contra: "Delays are unavoidable. But better communication during delays would be helpful"
Pro: "crow and food and cooporatio was wow"
Contra: "seat was so hard"
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pro: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Contra: "I went in the end of March still a little cold."
Contra: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Contra: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Pro: "The CREW was very friendly and aircraft wasn't bad itself."
Contra: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Pro: "Actually every thing were smoothly going"
Contra: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Pro: "Clean modern aircraft."
Contra: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Pro: "I enjoyed the crew and the food."
Contra: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."
Pro: "Service and boarding was smooth and professional. Everything was nice in regard to the flight. Very pleasant crew."
Contra: "Very tight seats. I am glad I am not a large person or had to sit next to one. It would have been very difficult. Even in these days of tight seats this was smaller than most."
Pro: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Contra: "I was surprised, and only for the best!"
Pro: "Comfortable, friendly attendants, good food served."
Contra: "There isn't entertainment, however, it was very comfortable and relaxing."
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Contra: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Pro: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Contra: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Pro: "Clean Elegant Polite"
Pro: "cleen quiet and beutifull crew"
Pro: "Everything was very good"
Contra: "No entertainment"
Pro: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "I was surprised about the food, it was exellent."
Contra: "Terrible seats uncomfortable that could not even recline"
Pro: "The flight was ok"
Contra: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Pro: "Pretty good service from the crew. That's about it."
Contra: "Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)"
Contra: "at the return ther was a missunderatandig regarding the availibility at the flight"
Pro: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"
Pro: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Contra: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."
Pro: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."
Pro: "Quick, straightforward, only a little late."
Contra: "The hot shuttle bus. They really need to turn on the air conditioning!"
Contra: "Transfer to and from plane. No AC in the bus."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Although economy, it was pleasant and okay"
Contra: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Overall Austrian was fine. Smaller plane and people were professional."
Contra: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "Noting outstanding."
Contra: "Seat comfort."
Contra: "The 34 minute flight was delayed by almost 2 hours."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Contra: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Pro: "New dream-liner from Wew to ORD"
Contra: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pro: "Clean aircraft, polite crew."
Contra: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Almost every thing was very good"
Contra: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Contra: "We are late only 25 min (50% of flight - 50 min)"
Pro: "Everything was good"
Contra: "Red uniforms are ok but red tights awful"
Contra: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pro: "Love the A 380-800"
Contra: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pro: "The stewardess is very polite and accommodating n"
Pro: "Friendly staff, on time flight. Nice refreshments"
Contra: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "The flight was very smooth"
Contra: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Contra: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "The seats were uncomfortable."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "Most of the crew were nice. Efficient."
Contra: "Ridiculously small seats and legroom."
Pro: "surprisingly tasty meal, smooth and on time flight"
Contra: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pro: "Great grew, great flight. Thank you!"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Contra: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pro: "The food was excellent and the business class layout was perfect."
Contra: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pro: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Contra: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pro: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Contra: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Contra: "No soap in the toilets"
Pro: "In-flight magazine was interesting."
Contra: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Business class is the worst business class I have ever seen. It’s worse than some American Airlines domestic coach class seats.
Never made it on Thai plane due to all the other planes being late
Pro: "my wife was flying this plane from Zagreb to Split. my wife is late for the last ferry 20.30 from Split to Hvar due to the plane delay and so unplanned should stay at the hotel in split till tomorrow morning. And they'll be 3 hours late for work in the morning."
Pro: "The flight itself was inoffensive."
Contra: "I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split."
Contra: "making a stop in Dubrovnik and leaving the plane just so they can refuel it a nightmare. Layover in Zagreb on the way to Athens was really long On the way back from ATH to SPU, a depay of 2,5 hours happened..."
Pro: "The plane left on time."
Contra: "The type of plane was very old, a de Havilland with propellers, extremely noisy and small."
Contra: "My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check"
Contra: "My luggage was lost"
Pro: "Crew welcoming and friendly. Seats comfortable"
Contra: "Was not aware I had to pay extra for the suitcase I checked."
Pro: "Beautiful views. Friendly staff"
Pro: "Comfortable plane, very friendly crew, good snacks"
Contra: "They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th....."
Pro: "The price was reasonable"
Contra: "But did not include the baggage charge. We were required to go upstairs and find the AER desk, which was difficult to find. Then stood in line while one person, who was very slow, was responsible for helping 10 people. The process was very slow. If you paid cash the cost was 40 per bag plus 8 for use of a credit card. Don't understand why the baggage fee can't be paid at the check-in counter. Will not fly CRO again."
Contra: "Just water served."
Pro: "The flight crew were good and trip smooth."
Contra: "They lost our luggage and the ground staff were really unhelpful. They need to learn customer service."
Contra: "Too few ticket agents No idea where ticket counter would be 40 euros per checked bag plus 8 euros for using charge card Late boarding Late takeoff"
Pro: "Attention service smiles"
Pro: "Check in was easy and on time. Bus was used to take passengers to plane, but it was short quick ride.Flight too short for any real food or entertainment, but they served bottled water."
Contra: "Food, boarding process"
Contra: "They had a cancelled flight try to make me take a bus to my final destination. So finally they booked us a flight next day in evening we didn’t received any vouchers or hotel room from the airline and nobody had a answer on why was flight cancelled."
Pro: "Very professional crew. Loved particular type of snacks served on small, red napkins - those stylish details make a difference!"
Pro: "They delayed the departure so people could make the connection. I'd have been happy if it was me!"
Pro: "Great flight, quick, no issues."
Pro: "On time and courteous staff. Easy rental car drop off at Zadar. Airport easy to navigate."
Pro: "Great service. Totally on time."
Contra: "The mishandling of my luggage was disappointing , I basically watched Being tossed to the ground from about 12ft high"
Contra: "Check in not clear. Had to be bussed to the plane. First bus left right on time. Second bus did not leave for another 20-30 minutes delaying our flight."
Contra: "Our flight from Venice to Dubrovnik was delayed by two hours. During that time, no updates were given to the passengers waiting, the airport monitors continued to show the original departure time. Eventually the monitors showed a later departure time (which we still didn't make), but continued to show the same arrival time at the other end. If taken literally, it implied flying at the speed of light. I understand that flights can be delayed, I just want good communication about the status, which was not given."
Contra: "Seven hours late. For an hour flight."
Pro: "Ticket price included baggage"
Pro: "Crew was friendly and it was a nice touch to have a simple, but tasty breakfast provided"
Contra: "Minor issues were having to get a bus to the old airport to board the plane. Arrival in London delayed due to ATC - not Croatia's fault"
Pro: "I was pleased that the crew was willing to delay the flight so passengers from an incoming flight could get to their destination."
Pro: "Customer service escorted us through customs to ensure that we caught our connection."
Contra: "The first leg of iur flight was delayed."
Contra: "Small space per person"
Pro: "Good service"
Contra: "Insufficient leg room. Flight was late."
Pro: "Good selection of local croatian snacks. We had cheese with olives and olive crackers. Better than the generic sandwiches offered by major european carriers. Crew was friendly and appeared interested and motivated. Pilot kept us informed of current progress."
Contra: "Seats were firm. Limited recline and could be uncomfortable for anything more than 3 hours."
Contra: "The extra time involved at Istanbul and Chicago airports to seperately check in my Kindle."
Pro: "Compared to SAS flight I like the fact that they offer on every flight decent drink and snack. Flight attendants are extremely nice. By the way there were newspapers too. Everything one can buy for several euros, so it is not about money it is more about how to cut the boring time when you cannot move."
Contra: "Liked everything"
Contra: "Flight was delayed for unknown reasons. Nobody inform passengers about delay."
Pro: "Very fast service for drinks."
Contra: "Small plane and no way to change seats."
Pro: "Another short flight. Seemed to go well."
Pro: "Once we got off the ground, things were fine. We were quickly given meal vouchers when the gate agent showed up finally--some time well after our scheduled departure time."
Contra: "Sat at the gate with a small child until well after departure. No news. No gate agent. Finally we were told that there was a delay of two and a half hours."
Contra: "Needed wheelchair assist. Once we were dropped off at the gate to wait for the slight to Split, the person at the gate said that there was no other person who could come, was forced to walk the rest of the way. This was different from all other times we've needed a wheelchair assist where a person came when it was time to go from the boarding area to the vehicle."
Contra: "The food vouchers were a nice gesture but how about a travel voucher?"
flight was 1 hour late. from the gate to the airplane we had to take a bus. boarding in a disorganized
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Contra: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "The Crew"
Contra: "Free food"
Pro: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Contra: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Pro: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Contra: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."
Pro: "How quickly they boarded the flight"
Contra: "Not having flight delays"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "LOT dictionary doesn't have the word: on-time,"
Pro: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Contra: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Pro: "Very comfortable seats, very friendly and polite crew"
Pro: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Contra: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Contra: "We had for different flights with LOT airlines and all of them were delayed. No updates were given at the gate and some announcements were only in Polish. Landing in Warsaw we had to circle around for a while because the airport was closed due to air parade."
Contra: "Every time Lot plane delayed!!!"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Contra: "Flight cancelled with poor communication."
Pro: "Not much."
Contra: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "Excellent service"
Pro: "The plain was delayed more than three hours"
Pro: "Service, personal space. New aircraft."
Contra: "Wifi would be good"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "I flew the dreamliner."
Contra: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."
Contra: "Shitty service on board"
Contra: "old aircraft enterrainment system didnt work food tray broken in many seats"
Pro: "Nothing (except the safe landing)"
Contra: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Contra: "I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?"
Pro: "the flight and service was decent"
Contra: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "Delayed one hour. This should not happen especially for an international flight"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Charge for a glass of wine but not soft drinks which just about cost the same"
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Contra: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."
Contra: "Boarding started at least half an hour late."