Would have been good to have slightly reclining seats
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
Contra: "The seats more comfortable."
Pro: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Pro: "Crew was good, cheap price"
Contra: "Rough landing, and very poor luggage service upon arrival"
Contra: "Because of health reasons, we wanted to cancel the flight but there was no such option. firstname.lastname@example.org"
Pro: "Crew amazing .. seats not comfortable"
Contra: "Delayed boarding .."
Pro: "The price"
Contra: "Screens or just at least free water or drink"
Pro: "The crew was fine."
Contra: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Contra: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Contra: "If it was on time. Over an hour late."
Pro: "Nice and fast plane ride."
Pro: "Cheap price"
Contra: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Pro: "timing of arrival"
Contra: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Pro: "Flight was on time"
Contra: "Too much waiting for boarding and staff was not friendly"
Pro: "Everything was smooth from boarding to landing."
Contra: "Landing was very rocky"
Contra: "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Pro: "Cheap ticket"
Contra: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Contra: "They lost several passengers’ luggage including mine."
Pro: "Not much"
Contra: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Contra: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Pro: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
Contra: "The space between the seats could have been a bit roomier."
Contra: "Crew members are very rude"
Pro: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Contra: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Contra: "No AC in both aircrafts!"
Pro: "Did not like anything about it,"
Contra: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Contra: "Old plane"
Contra: "We were delayed 7 hours without any explanation or compensation or apology."
Pro: "Was a save travel"
Contra: "Delay 1 hour."
Contra: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Pro: "The seats were not too tight and the food is not extensively expensive"
Contra: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pro: "Absolutely nothing"
Contra: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pro: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Contra: "The flight was only hour and 30 min, so I have no criticism for this flight"
Contra: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Pro: "The cappuccino"
Contra: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Contra: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pro: "Nothing in particular"
Contra: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Contra: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Contra: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Contra: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pro: "Crew was attentive"
Contra: "Luggage was not put on plane, it arrived 8 hours later."
Contra: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
Pro: "Delay for one 1.15 hours causes losing our connection in Istanbol,resulting waiting for another 7 hours to catch next flight.."
Contra: "Respect your flights and people time.."
Contra: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."
Pro: "we arrived the airport late but luckily the counter close 30 minutes before flight departure the ground staff help us check through baggage to our final destination-Milan"
Pro: "The actual flight to Turkey was ok. nothing horrible happened."
Contra: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."