The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Trully im dissopointed ! Im not recomended ! Last Time I used this air line !
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One hour delay after boarding due to loosing our “slot”"
Contra: "To arrive on time"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "Will never purchase tickets through kayak ever again"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Contra: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."
Pro: "New dream-liner from Wew to ORD"
Contra: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pro: "On time take off"
Contra: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Pro: "Luggage came extremely quickly"
Contra: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "The stewardess is very polite and accommodating n"
Contra: "See red comment above."
Pro: "Staff were always courteous."
Pro: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Contra: "The food was not edible"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The crew was very attentive, generous and courteous."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contra: "Nothing - it was a great flight"
Contra: "Flight was late"
Contra: "Both flights were delayed. Food selection was poor."
Pro: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Contra: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Plane left and arrived on time."
Contra: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Contra: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pro: "Great grew, great flight. Thank you!"
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Contra: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pro: "Staff was pleasant and competent"
Contra: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pro: "Staff are pleasant and competent."
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pro: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Contra: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Contra: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pro: "Never again with KAYAK. Sorry."
do not use Ryanair, delays of more than one hour
Flight was delayed for two hours. No one offer a glass of water
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "Quick boarding."
Contra: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "The crew on the plain were great"
Contra: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Pro: "Comfortably seats and more reliability."
Contra: "It’s a classic ryanair flight. Need I say anymore!"
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "Cheap easy way to fly"
Contra: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Pro: "Crew was professional and well organised."
Pro: "Exellent start and landing! Bravo pilots!"
Pro: "The price of the ticket was cheap..."
Contra: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contra: "Food was not offered and there was no entertainment but over all the flight was fine."
Contra: "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"
Pro: "New aircraft lavazza stong coffee"
Contra: "All was good"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Contra: "Having to pay fee for airport check in."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "Well heck it’s cheap at least. Make sure you pay for upgrades."
Contra: "You get nickelled and dimed for everything. Seats are cramped. Lots of drunk people. Miserable staff."
Pro: "The flight was great and all"
Contra: "The fact that qhen i bought on your app it said 23euro and when i got in the airport i had to pay 165euro to get on board... wth??? Still don’t understand that part would you be able to refund me that part since you didnt told the real cost.. thanks"
Pro: "on time"
Contra: "Flying shop"
Pro: "5 stars all great"
Contra: "Tea was awful, too hot in plane at the begining."
Pro: "I like that I got to my destination on time."
Contra: "I didn't like boarding without zones, you have to stand for so long waiting because every gets in line at the same time."
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "The plane didn't crash."
Contra: "The seats were crammed The seats don't recline You are charged for everything, including water Boarding wasn't super smooth, the plane was late"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "It was very speedy and the crew were helpful, it was value for money."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Contra: "It was delayed about 40 min"
Contra: "They even didn't offer a glass of water."
Pro: "Boarding and deboarding were both a little hectic. Crew was pleasant and spoke both english and Italian."
Contra: "The cabin seems cramped, and seats not comfortable. My knees were hitting the seat in front of me, and I'm only 6'. Luckily my flight was only 1.5 hours."
Pro: "Not much"
Contra: "Being left standing on the stairs inside the airport in Poland."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "Cabin crew took good care of passengers."
Contra: "Boarding took a long time. We had to wait in a narrow corridor without AC after checking boarding passes but before entering the plane."
Pro: "On-time operations, clear terms&conditions."