Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "There was no food ..."
Contra: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Pro: "The kindness of all people working on Swiss was very special"
Contra: "The food was not very special, but the chocolates were awesome"
Pro: "Crew is great."
Contra: "The airline lost my luggage ."
Pro: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Contra: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Contra: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Contra: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pro: "Very friendly, without being intrusive. Responsive and happy."
Contra: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Contra: "One hour delay. Last minute change of seats."
Pro: "The food that I did get was decent There was wine A couple decent movies were available"
Contra: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Contra: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Pro: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Contra: "No complaints."
Pro: "Crew great service"
Contra: "Boarding was slow —delayed takeoff for nearly an hour"
Pro: "The crew was great and the flight itself was fine"
Contra: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pro: "The service and the crew were fine"
Contra: "Seats are too small and terribly uncomfortable on such long flights."
Pro: "Fast boarding and deplaning."
Contra: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Pro: "The view out the window."
Contra: "Delayed, no leg room. No refeshments."
Contra: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Pro: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Pro: "No problems to report. Boston to Zurich in under seven hours."
Pro: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Contra: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Pro: "Friendly crew"
Contra: "No wifi"
Contra: "The way the movies, needed extra parts. No touch screen"
Pro: "On Board Service"
Pro: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contra: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pro: "Food was actually really good."
Contra: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Pro: "Flight is super short and was delayed Boarding is terrible - everyone jammed up and pushing in Just an average boarding"
Contra: "Plane was late Self checkin is not for everyone and good half of people did not know how to use the machine and it greatest delayed the process .. cattle is transported better !!!"
Pro: "Service was excelent puntualiti was excelente thank you very much"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Quiet, staff do not bother you. Seats are big enough to rest."
Contra: "Boarding and sitting takes a bit of time."
Contra: "This plane was better."
Contra: "My seat did not recline and my tv did not work"
Pro: "Loved the crew they were great!!"
Contra: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Pro: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Contra: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Pro: "The new aircraft"
Contra: "Lavatory wasn't clean enough"
Pro: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Contra: "not sure of where to queue for boarding for many people"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Croissants and chocolate on an early morning flight"
Pro: "It takes two minutes to get to a live operator when you call. Simply amazing."
Contra: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pro: "Good service... good food....on time. I will fly Swiss again."
Contra: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Contra: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Pro: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Pro: "The crew was excellent."
Contra: "The seats are too close to each other. \"
Contra: "The lack of food choices. Even if you must buy them tgere should be choices"
Pro: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Contra: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Smooth boarding."
Contra: "Plane packed to the hilt. Tough to find space for cabin luggage."
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform."
Pro: "No turbulence, very nice Crew, flight was on time. Very smooth flight!"
Contra: "Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Clean. Friendly staff"
Contra: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."
Pro: "Very good service.."
Pro: "Crew was great. I was traveling with infant and they kept us kept us comfortable"
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "nice and polite crew"
Contra: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Contra: "crew was not friendly"
Contra: "Oversold flight."
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Pro: "I will never use again"
Contra: "Nothing to like , people very rude"
Pro: "good atmosphere at the terminal"
Contra: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."
Pro: "Very nice gate crew and check in people."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Pro: "Faster then any other airline. Supersonic jet ..."
Pro: "process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go"
Contra: "bus in Frankfurt"
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Contra: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Crew was polite and helpful"
Contra: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pro: "Flight was in schedule, friendly staff"
Pro: "Very good flight crew. Decent food and nice entertainment."
Contra: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Contra: "Difficulty getting to flight"
Pro: "The stewardess is very polite and accommodating n"
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pro: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Contra: "Food was ok, not great."
Contra: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Pro: "Safety, timeliness, friendliness of staff"
Contra: "Entertainment is outdated"
Contra: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Pro: "Short flight, no major issues."
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Contra: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Pro: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pro: "My flight from Vienna to Warsaw was fine."
Contra: "Both flights were delayed. Food selection was poor."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Good service, nice staff (better than US carriers easily)"
Contra: "2.5 hours to receive baggage - this might be on LAX"
Pro: "All was great"
Contra: "except we could not do an online check-in"
Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pro: "Great grew, great flight. Thank you!"
Pro: "Very nice and polite crew, great service."
Contra: "Regular breakfast was just a muffin and nothing else :("
Contra: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Pro: "Made everything easy, stayed on time, clean."
Pro: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Contra: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "The plane size & comfort was excellent. The staff were very friendly"
Contra: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Contra: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Planes were on time and connections made."
Contra: "One bag delayed as not put on flight and food could be better."
Pro: "Customer care was super supportive"
Contra: "Inflight sandwiches"
Pro: "Excellent crew, good food & movie selection."
Pro: "The crew was great. The soecial meal request was hadled well despite oversight."
Contra: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pro: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pro: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contra: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Crew were great, food, entertainment, seat and everything else was great as well."
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."
Pro: "Nice people and good service"
Contra: "Not much"
Pro: "Light snack and complementary wine"
Contra: "old screens and entertainment system leg room to small"
Contra: "Still waiting to board after missing this connection had to be booked on another airline"
Pro: "Snooth and efficiënt with a KLM service"
Contra: "No entertainment"
Pro: "kLM staff was great."
Pro: "The leg room, was surprisingly roomy"
Contra: "The food and that there was no entertainment."
Pro: "Friendly in-flight personell"
Contra: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "The crew were hardworking, responsive, conscientious and friendly"
Contra: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pro: "In flight food was enjoyable"
Pro: "Flight was on time and quick and comfortable"
Pro: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contra: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pro: "Good multi media access and content"
Contra: "old plane, tight and uncomfortable"
Contra: "OLD OLD plane with hard seats and tiny screens"
Pro: "great choice of entertainment content, friendly crew"
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "Enough space good wine and on time"
Pro: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Contra: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pro: "captain was great."
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
Pro: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Contra: "Cabin noise and air conditioning too cold, didn't sleep well"
Pro: "Plane service"
Contra: "1h30min delay at airport"
Great non-stop flight for your quick trip to Krakow. Comfortable seats and great crew.
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "Cabin crew was very nice"
Contra: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Pro: "Good on time flight"
Contra: "Not much, small plane for a short trip, everything was fine"
Pro: "The Crew"
Contra: "Free food"
Contra: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Contra: "Toilets was’t in service for flight from Warsaw to Lviv"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Pro: "Cheap fair to Eastern Europe. Many new movies."
Contra: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Contra: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Pro: "Flight is very fast, crew was amazing"
Contra: "The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions"
Pro: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Contra: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."
Contra: "Seat layout"
Pro: "The crew was friendly"
Contra: "Better quality of food"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Contra: "The LOT ticket counter personnel is in need of some serious professional etiquette re-training. Always displeased expressions on their faces. Hence why alot of their own people opt for other airlines when booking."
Pro: "Good connection experience."
Contra: "Waiting/standing on the bus for the one last guy."
Pro: "Overall it was a good flight"
Contra: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Pro: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Contra: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Pro: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Contra: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "I liked the plane, smooth landing."
Contra: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Pro: "Everything was well organized and orderly, though the staff were not too cheerful or friendly. Even though it was a short 1 hour flight I saw flight attendants giving crayons and papers to the kids and everyone was offered a small chocolate cookie, a tiny packet of sour gummies, and a cup of water for free which I didn't expect. The plane was very small but clean and I was fairly comfortable in my seat for the short flight. There was a magazine in the seat pocket in English and Polish. Mostly I liked the cheap ticket price and that it was an on time flight."
Contra: "When we landed we went down 5 steps to the ground outside and got in a bus to go in the terminal. The plane was so small that there is very little space for carry on bags so that was a problem for some people, and as we entered the plane I noticed that the ceiling of the aisle is so low that my husband could touch his head on it if he went on his toes a bit (he's 6'4") It was odd to me that they had my husband and I assigned to seats an aisle apart, but a kind stranger agreed to change places. Lastly, the carry on baggage weight allowance is very low and they weighed our bags and we had to pay 24 dollars each for our overweight carry on roller bags which were then checked."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Pro: "Very caring flight attendants, awesome service."
Contra: "Took too long to get our luggage."
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Contra: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Pro: "On time, smooth flight"
Contra: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
Pro: "Getting off the plane"
Contra: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Contra: "the comment for the AMS -WAW flight segment applies here as well."
Pro: "You didn't confirm You sent me a message something was wrong with my reservation!! I purchased new ticket!!"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "I liked having a backpack."
Contra: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."
Pro: "Comfortable and no fuss"
Contra: "We boarded about 10 minutes late"
Pro: "Food movies"
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Contra: "Boarding started at least half an hour late."