Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
Pro: "Best in the world, as always."
Pro: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Contra: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pro: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Contra: "the food is disgusting"
Contra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Very comfortable; excellent service"
Pro: "Crew were great. Flight was not full."
Contra: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pro: "Arrived on time."
Contra: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pro: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Contra: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pro: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Contra: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pro: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Pro: "Friendly staff Good customer service"
Contra: "There was nothing i dislike"
Pro: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Contra: "The toilets were a little unsanitary."
Contra: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pro: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Contra: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pro: "Nice and attentive crew"
Contra: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pro: "The trip was uneventful, with the usual excellent service."
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Contra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Contra: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pro: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pro: "Great entertainment system for a short haul fl flight"
Contra: "Terrible food"
Contra: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pro: "Nothing specific"
Contra: "Menu is average but get they need to cater for wide variety of tastes"
Contra: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pro: "Boarding ok, timely departure. Food very good for plane food."
Contra: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Contra: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pro: "Great service always"
Pro: "Boarding was good"
Contra: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pro: "Personal Touch!"
Contra: "No such!"
Pro: "Love the service at Singapore Air. Very attentive and accommodating."
Contra: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Contra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pro: "Just a generic flight. Had nice movies but nothing special."
Contra: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pro: "Crew was very friendly and good service."
Pro: "Hard to find lounge for bclass users"
Pro: "Crew is big on service and being true professionals. Always smiling and being attentive"
Contra: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pro: "Crew was very pleasant!"
Contra: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pro: "Consistency of service, efficient"
Contra: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pro: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pro: "I always felt attended to, great customer service, clean and best bang for your buck"
Pro: "Second bag was four foot bronze statue, no problem or extra cost"
Pro: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Contra: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Contra: "cramped seats freezing cold"
Pro: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Contra: "Entertainment interface showing its age."
Contra: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Pro: "Great crew! Excellent business class suite"
Pro: "I really loved the food and the attendants were super friendly and helpful"
Pro: "Another confirmation of excellent QA service."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew was unparalleled. Really. Attentive. Friendly."
Contra: "Nothing could have been better beyond the signs at the gate."
Pro: "Friendly crew"
Contra: "No alcohol served"
Pro: "The crew was excellent. The plane was new."
Contra: "There was a limited choice in movies. Boarding and deplaning took a while."
Contra: "Entertainment on the Boeing 777 suffered from access problems"
Pro: "Crew was friendly."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Contra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "Boarding was smooth; Plane was clean; Flight departed on time;"
Contra: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pro: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pro: "Great service"
Contra: "Food was average"
Pro: "Food service was good"
Contra: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Pro: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Contra: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Contra: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pro: "Crew were great and sincere"
Contra: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Contra: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Contra: "Seat number was the same but different position from one reserved online"
Pro: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Contra: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pro: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Contra: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Pro: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pro: "The Qatar Airways price."
Contra: "Horrible customer service."
Pro: "Leg space seat near the emergency exist. Courteous staff"
Contra: "Food quality could be better"
Pro: "Great service. Great food. Solid entertainment."
Contra: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pro: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Contra: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Contra: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Pro: "No flight No refund"
Pro: "Crew was great. Very helpful and caring"
Contra: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pro: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pro: "The food and service was great"
Contra: "The bathroom could be cleaner :)"
Pro: "The food and entertainment systems were good. The staff on the plane were pleasant."
Contra: "It was canceled while am at the airport and i rebooked"
Pro: "Enjoyed the personal attention and charming personality of the flight crew!"
Contra: "Can't think of any!"
Pro: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Contra: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pro: "The friendliness of the crew."
Pro: "Very friendly crew and efficient check-in service. Food was lovely."
Contra: "Multiple problems with onboard entertainment re-setting itself."
Pro: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Contra: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "friendly staff"
Contra: "encouraging passengers to do more social distancing at gates"
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "1 hour delay due to weather"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Food was excellent!"
Pro: "the food and service was outstanding as always on Turkish Airlines"
Contra: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."
Pro: "Better than all others at this time."
Pro: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Contra: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Excellent service and food. Good selection of movies. Great overall experience."
Contra: "Crying baby and squealing toddler."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Excellent price, customer service & we enjoyed it. Thank you."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "Food and service very good"
Pro: "The food"
Contra: "That the anytime snacks that was offered was not available for passengers"
Pro: "The service and entertainment!"
Pro: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Contra: "Chaotic boarding procedures in Istanbul airport."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "Seat was broken. Did not recline. Boarding was a Zoo"
Pro: "Cabin crew was quite attentive."
Contra: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Pro: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Contra: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Pro: "The service was amazing, always offering food, drinks, and other comforts."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Overall a pleasant flight.
Slow boarding in Seville, no chance to check-in online🥺
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Allow business passenger to use front bathroom."
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "Information on arrival time was not correct"
Contra: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pro: "Crew was nice and pleasant"
Contra: "Flight very late"
Pro: "Seat was comfy and spacious for economy class"
Contra: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pro: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contra: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pro: "The crew"
Contra: "Seat comfort"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Contra: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pro: "Friendly hostesses"
Contra: "Flight was delayed 3 hours"
Pro: "Crew was very friendly. Nice that wine was served without charge."
Contra: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Wifi on Board"
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Contra: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pro: "Nice flight, nice crew, and a nice experience."
Pro: "Service, technology"
Contra: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pro: "Good information and helpfil boarding."
Contra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Contra: "Dutch sub titels would be nice."
Pro: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pro: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contra: "What is there not to like about KLM? I cannot find anything."
Pro: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contra: "No complaints at all."
Pro: "Speed, crew, and reliablity."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "Flight attendants were friendly, but they only had limited resources to work with."
Contra: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pro: "Very good flight, excellent service and good food."
Pro: "We love the flight all the way"
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
Contra: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pro: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Contra: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Boarding and online chkin was very good, food was not to the expectations.
Contra: "Entertainment system was not working on all seats"
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pro: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Contra: "Staff Curtsy and overall gestures!!"
Contra: "Seat recline was broken- wouldn’t hold position."
Pro: "Cops is always a good reason to flight"
Contra: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The crew"
Contra: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Contra: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Contra: "New variety of food"
Contra: "Seat angle adjustment was not the most comfortable for sleeping."
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Contra: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Pro: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Contra: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."
Contra: "Excelente aerolínea"
Pro: "Everything was great"
Contra: "Too much time spent at boarding. On luggage missing."
Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Contra: "wine selection divider between seats"
Pro: "Flight crew, pilot,food and entertainment options were great"
Contra: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Contra: "Tiny uncomfortable seats."
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Contra: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Contra: "We were 2h late"
Pro: "nice drink selection on board flights"
Contra: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Contra: "Please see comments above about this flight."
Contra: "The room between seats is unbearable."
Pro: "Staff was nice"
Contra: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pro: "Crew very professional and nice food Boarding process well organized"
Contra: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pro: "Boarding and punctuality."
Contra: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Contra: "Air France lost my luggage and they can't find it in the computer system."
Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pro: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Contra: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pro: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Contra: "Seat a bit uncomfortable"
Pro: "Pleasant staff."
Contra: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Pro: "The attentiveness of the crew and the online check in."
Contra: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Pro: "Complimentary entertainment"
Contra: "Major delays"