There were no choices for the food. Only a vegetarian meal. The flight crew were very friendly and helpful but the food choices need to be improved.
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Contra: "Never happened,missed flight"
Pro: "No I was very uncomfortable"
Contra: "Not have canceled my flight!!"
Pro: "Seat had spacious leg room entertainment was very good"
Pro: "Friendly cabin crew"
Pro: "Smooth flight. Fairly good meals. Friendly crew."
Pro: "Service in cabin"
Contra: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "A snoring passenger in a seat ahead of me. Tight seat."
Pro: "Staff was very pleasant , polite, and accommodating"
Contra: "No complaints except for the how long is the flight, but it’s a part of a journey"
Pro: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Contra: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pro: "Staff is great"
Contra: "Food is not good."
Contra: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Pro: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Pro: "Flight was on time and flight crew was very good."
Contra: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Pro: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Contra: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pro: "Wi-Fi and in flight entertainment"
Contra: "I'm 6'3" cramped in economy"
Pro: "Great service. Comfortable business class seats."
Pro: "Crew and service was very good,"
Contra: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Pro: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Contra: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pro: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Pro: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Contra: "There was a snarky attendant, but not all of them were that way."
Contra: "Lack of drinking water fountains at the FRA airport"
Pro: "Great crew!"
Contra: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pro: "The crew was friendly."
Contra: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pro: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pro: "Everything was fine even though the plane was late,"
Pro: "Great Service Great Stuff will continue with LH in the future"
Contra: "Sounds in TV doesn’t work"
Pro: "Great service from a super crew. On time."
Pro: "Flight and land was smooth. I like Lufthansa, because it is safe."
Contra: "My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough"
Pro: "No vegetatarion food on return flight"
Contra: "No vegetarian food on return flight from Frankfurt"
Pro: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Contra: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Pro: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Pro: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pro: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Contra: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pro: "Flight cancelled see above"
Pro: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Pro: "Staff , food , wine"
Contra: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pro: "The flight was on-time and very smooth. Check-in and baggage drop were incredibly easy. I also liked the self-scanning of the boarding passes to board. Great number of options on personal entertainment screen - including movies, tv shows, and music that people actually want to listen to! Great flight overall."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Service by crew on board."
Contra: "Delay after boarding flight."
Contra: "Only the lunch wasn't good, there was only pasta at the moment"
Pro: "Seats were more comfortable than my previous flight. Crew were efficient and professional. Food and entertainment were good."